 Name | LiveChat | Zendesk Chat |
|---|---|---|
| Image |  |  |
| Website | livechatinc.com/... | zendesk.com/... |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |
| Free trial period | Yes 14 days, no credit card required. | Yes 14 days |
| Pricing plans |
There's no limit of active chats going at any one
time. |
|
| Features | ||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | - |
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | - Through IM clients |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes Works on some mobile devices. HTML5 dashboard |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes |
| Cobrowsing | Yes With the use of a 3rd party application. | No |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes |
| International support | Yes 40+ languages available. | Yes |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | No |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes |
| Video chat | No | No |
| Remote screenshot | Yes With the use of a 3rd party application. | No |
| API | Yes Open API | Yes |
| Social Networks | ||
| Like | Likes 51 | Likes 45 |
| Website | livechatinc.com/... | zendesk.com/... |
| @LiveChat | @zendesk | |
| facebook.com/... | facebook.com/... |