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ImageWebsiteLikeDescriptionVideoFree trial periodPricing plansLaunch dateWeb-based ApplicationDesktop ApplicationsNative mobile applicationWorks for customers on mobile devices?Chat statisticsMulti-siteMultiple operatorsConversation transcriptsOffline messagesCobrowsingVisual customizationVisitor detailsPredefined responsesInternational supportClickpath TrackerTransfer to another operatorCustom extensionsProactive chat triggersVisitor MonitoringWebsiteFacebook
Provide Support Live Chatprovidesupport.com
4
Provide Support has been providing live chat and real time website monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.Yes 10 days, fully functional
  • Small Business (1 operator): $13/month if billed annually or $24 if billed monthly
  • Corporate (3 operators): $25.80/month if billed annually or $53 if billed monthly
  • Enterprise (10 operators): $59.40/month if billed annually or $108 if billed monthly
All plans include unlimited chats, websites, offline messages and include all service features.
Aug. 1st 2003 Yes Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers.Yes Native apps for Windows, Mac OS and LinuxYes for Android and iOSYes Responsive design allows the chat window look well in all major mobile browsers.Yes Fully functional chat statistics app is availableYes Any subscription package allows using the same chat account on unlimited number of websites.Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently.Yes Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer.Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.NoYes Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position.Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.Yes Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console.Yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.Yes All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar.Yes It is possible to invite additional operators to assist during chat and optionally leave the chat.Yes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts.- Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator.Yes The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available.providesupport.comfacebook.com/...
LiveChatlivechatinc.com/...
51

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Yes 14 days, no credit card required.
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

Jun. 25th 2002 Yes Compatible with all up-to-date browsers.Yes Desktop apps for Windows and Mac OS X.Yes Mobile applications for iPad, iPhone, and Android devices.Yes Optimized for mobile devices does not require Flash to work.Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes There's no limit. One account can be used to manage multiple websites.Yes Every user can have their own account. Different agent roles available.Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes With the use of a 3rd party application.Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes 40+ languages available.Yes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.livechatinc.com/...facebook.com/...
Userlikeuserlike.com
111

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Yes 14 days - no credit card required - Free plan available
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
Mar. 1st 2012 YesYes Compatible with instant messengers for Windows and MacYes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Optimized for mobile devices (smartphone & tablet)Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Integrate single or multiple widget per site by group, type of support or user behavior.Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.Yes Yes. Synchronous and asynchronous communication modeYes Guide your visitor to any page of your website.Yes Fully customizable and text customizationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Easily create chat macros and sort them into groups.Yes Multilingual-SupportYes See at what url your chat partners are and how they navigate over your site.Yes Conversation including chat transcripts can be forwarded to other operators.Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more.Yes Fully CustomizableYes Available while user is connecteduserlike.comfacebook.com/...
Olarkolark.com
13

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Yes Free plan, & all paid plans have 14 days free trial
  • $29/month per seat

Save 35% with a 2 year commitment.
Aug. 1st 2009 YesYes through IM clientsNo No native app, but any Jabber/XMPP app will workYesYesYesYesYesYes Messages sent to an email address(es) or into a CRM.Yes push webpagesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Using 3rd Party MacrosYesYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Fully customizable rule-based triggersYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.olark.comfacebook.com/...
SnapEngagesnapengage.com
14

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Yes 15 days
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Oct. 1st 2008 YesYes Through Google-talk and Skype IM clients on both Mac and WindowsNo No native app (any Google Talk client or Skype)YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Unlimited in all plansYesYesYesYesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes With shortcutsYes 26 languagesYesYes Transfer easily between agents, tiers and groupsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Nosnapengage.comfacebook.com/...
LiveAgentliveagent.com
3

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA
Yes Trial for 14 days, no credit card required.

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
Jul. 1st 2007 Yes Available on all known up-to-date browsers.Yes Mobile apps for iOS and Android devices.Yes Yes.Yes Comprehensive detailed reports available.Yes UnlimitedYes Yes.Yes Yes.Yes Offline messages are saved as tickets.Yes CSS, image upload...Yes Geolocation, IP address, referrer links, browser type, language.Yes Yes.Yes 39 LanguagesYes Yes.Yes Yes.Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Yes Yes.Yes Yes.liveagent.comfacebook.com/...
Zendesk Chatzendesk.com/...
45

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Yes 14 days
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Yes- Through IM clientsNoYes Works on some mobile devices. HTML5 dashboardYesYesYesYesYesNoYesYesYesYesNoYesYes Javascript API, Many integrations (Zendesk, Salesforce, etc)YesYeszendesk.com/...facebook.com/...
Lime Talklimetalk.com
1
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
Yes 15 daysUnlimited version starting from $4,2 / month.Jan. 1st 2012 YesYes through IM clients-YesYesYes no extra paymentYesYesYesYesYesYesYesYesYesYes Fully customizable rule-based triggers.limetalk.com
REVE Chatrevechat.com
12
REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
YesStandard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
YesYesYes iOS, AndroidYes Responsive Chat WidgetYesYesYesYesYesYesYes Customize Chat Widget according to your website theme.YesYesYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishYesYesYesYesrevechat.comfacebook.com/...
Tawk.totawk.to
0
tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable pageYes allwayspay for agent answering your chat only, chat tool integrated for free if answering yourself...2012YesYesYesYesYesYesYes- not sure- more or less- ip, vrowser, osYesYesYestawk.to
LivePersonliveperson.com
0

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

Yes 14 days free trialYesYesYes for visitorsYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesliveperson.comfacebook.com/...