Link | ASP Standard Support | ASP Advantage Premium Support | 24x7 Support | ASP Enterprise Support |
---|---|---|---|---|
Hours of Coverage | 8am - 8pm EST Mon. - Fri. | 8am - 8pm EST Mon. - Fri. | 24x7x365 | 8am - 8pm EST Mon. - Fri. |
Coverage Type | Phone, Email & Remote Technical Support | Phone, Email & Remote Technical Support | Phone, Email & Remote Technical Support. 24x7 Support (for production issues) | Phone, Email & Remote Technical Support |
Priority Escalation | No | Yes | No | Yes |
Number of Servers | 1 | 1 | 1 | 4 |
Free Professional Services Work | No | No | No | Yes |
Dedicated TAG* | Yes | Yes | Yes | Yes |
Software Assurance** | Yes | Yes | Yes | Yes |
Knowledge Center Access | Yes | Yes | Yes | Yes |
Advantage Resource Center Access | Yes | Yes | Yes | Yes |
Advangage Enhancements | No | Yes | No | No |