 Name | Intercom | Zendesk Chat |
|---|---|---|
| Image |  |  |
| Website | intercom.io | zendesk.com/... |
| Like | Likes 0 | Likes 45 |
| Description | Intercomis a customer platform with a suite of products for live chat, marketing, feedback, and support. Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on websites, in web and mobile apps, by Facebook Messenger, and by email. Products: Acquire - Live Chat, Engage - Marketing Automation, Learn - customer feedback, Support - Customer Support | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |
| Video | wistia.net/... |  |
| Free trial period | Yes 14 days | Yes 14 days |
| Pricing plans |
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| Launch date | 2011 | |
| Features | ||
| Web-based Application | Yes | Yes |
| IM (Google Talk, Jabber...) integration | - | |
| Desktop Applications | Yes | - Through IM clients |
| Native mobile application | Yes Mobile Apps for iOS and Android | No |
| Works for customers on mobile devices? | Yes | Yes Works on some mobile devices. HTML5 dashboard |
| Chat statistics | Yes Native reporting | Yes |
| Multi-site | Yes | Yes |
| Multiple operators | Yes | Yes |
| Conversation transcripts | Yes User can view history and agent gets transcript | Yes |
| Offline messages | Yes Yes but capture emails and then get an email reply | Yes |
| Cobrowsing | No | No |
| Visual customization | Yes | Yes |
| Visitor details | Yes Geo Location, page lat viewed, tages, email, device, last seen, social provides etc. | Yes |
| Predefined responses | Yes Yes based on if /then rules | Yes |
| International support | Yes Some customisation | Yes |
| Clickpath Tracker | - Only shows last viewed page | No |
| Transfer to another operator | Yes assign conversations between teammates or send them to group inboxes such as a "Sales" inbox or "VIP Customer" inbox | Yes |
| Custom extensions | Yes Many integrations - Salesforce, Facebook, GitHub, Slack, Stripe, Wordpress, Zapier etc. | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) |
| Proactive chat triggers | Yes Use simple IF this, THEN that statements to start conversations with the right people on your website. | Yes |
| Visitor Monitoring | Yes | Yes |
| Video chat | Yes | No |
| Remote screenshot | No | |
| API | Yes | Yes |
| Social Networks | ||
| Website | intercom.io | zendesk.com/... |
| @intercom | @zendesk | |
| facebook.com/... | facebook.com/... | |
| Link | Intercom | Zendesk Chat |
| Excerpt | ||
| Blog | zopim.com | |
| Screenshot |  | |
| Trial and Prices |
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| Affiliate / Credit Program | Yes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life | |
| Javascript API documentation | zopim.com | |
| White Label solution | No | |
| Live chat widget |  |