 Name | iAdvize | ArcChat.com | Zendesk Chat | Olark | LiveChat | SnapEngage | p3chat | Userlike | HeyBubble |
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| Website | iadvize.com/en/ | zendesk.com/... | olark.com | livechatinc.com/... | snapengage.com | userlike.com | heybubble.com | ||
| Description | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | ArcChat.com was a Live chat for small business. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | P3chat was an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
support. To find a replacement you can have a look at this comparison:
compare-live-chat-support-software-help | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company |
| Free trial period | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 14 days | Yes 14 days | Yes Free plan, & all paid plans have 14 days free trial | Yes 14 days, no credit card required. | Yes 15 days | Yes 14 days free trial | Yes 14 days - no credit card required - Free plan available | Yes 14 Days, and Freemium package |
| Pricing plans |
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Save 35% with a 2 year commitment. |
There's no limit of active chats going at any one
time. |
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| Launch date | Jan. 8th 2010 | 2015 | Aug. 1st 2009 | Jun. 25th 2002 | Oct. 1st 2008 | Feb. 1st 2011 | Mar. 1st 2012 | Jan. 1st 2013 | |
| Features | |||||||||
| Web-based Application | Yes PHP Web application | Yes Simplified UI for small business | Yes | Yes | Yes Compatible with all up-to-date browsers. | Yes | Yes Rich Web Client | Yes | Yes Full HTML5 and Javascript Web application |
| IM (Google Talk, Jabber...) integration | - | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes | Yes Jabber compatible | Yes All Jabber compatible IMs and a very unique Skype integration | ||||
| Desktop Applications | Yes Available on every computer through a internet navigator | - Through IM clients | Yes through IM clients | Yes Desktop apps for Windows and Mac OS X. | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Through IM clients on desktop and mobile | Yes Compatible with instant messengers for Windows and Mac | Yes Using Instant Messaging systems | |
| Native mobile application | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes Free for Android. iOS coming 2016. | No | No No native app, but any Jabber/XMPP app will work | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app (any Google Talk client or Skype) | Yes (any Skype, Google Talk or XMPP client) | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Yes Any Skype or Jabber compatible mobile app |
| Works for customers on mobile devices? | Yes yes - optimised for mobile devices | Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Yes Works on some mobile devices. HTML5 dashboard | Yes | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) | Yes Optimized for mobile devices (smartphone & tablet) | Yes Yes |
| Chat statistics | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes Message History, rules performance. | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes Amazing statistics and reports | |
| Multiple operators | Yes Unlimited | Yes 10 operators per site for same price | Yes | Yes | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Yes, For PRO and ADVANCED packages only |
| Conversation transcripts | Yes Unlimited | Yes All, missed or none. Also available in Dashboard | Yes | Yes | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available |
| Offline messages | Yes | Yes | Yes | Yes Messages sent to an email address(es) or into a CRM. | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes | Yes | Yes Yes. Synchronous and asynchronous communication mode | Yes Sent to email address |
| Visual customization | Yes Graphic design customisation: interface to customize the chat window as you want | Yes 75+ options & 1-click palettes | Yes | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | - | Yes Fully customizable and text customization | Yes Several themes and text customization + multiple action buttons and your company logo |
| Visitor details | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes | Yes | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... |
| Predefined responses | Yes Canned responses plus smart answers that are automatically generated. | Yes | Yes Using 3rd Party Macros | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes With shortcuts | Yes | Yes Easily create chat macros and sort them into groups. | Yes Shortcuts using # symbol in the chat | |
| International support | Yes Multilingual support: French, English, Spanish and German. | Yes 1 click translation to multi languages or custom translation | Yes | Yes | Yes 40+ languages available. | Yes 26 languages | Yes >20 languages | Yes Multilingual-Support | Yes |
| Transfer to another operator | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes Operators see conversations and can join/leave at any moment | Yes | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes Transfer easily between agents, tiers and groups | Yes !r command in IM apps, one-click in RWC. | Yes Conversation including chat transcripts can be forwarded to other operators. | Yes To a specific operator, a group of operator or the first available operator |
| Custom extensions | Yes API: Salesforce, Zendesk... | No We've noticed it only brings more distraction for our clients. | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes Javascript API, Integration with Zendesk, Happyfox, .. | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Yes API |
| Proactive chat triggers | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes Simple to understand "Auto actions" When... Then... | Yes | Yes Fully customizable rule-based triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes | Yes Fully Customizable | Yes By time spent |
| Visitor Monitoring | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes Can see who and where are browsing right now | Yes | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | No | Yes Via Rich Web Client | Yes Available while user is connected | Yes |
| Social Networks | |||||||||
| Like | Likes 31 | Likes 4 | Likes 45 | Likes 13 | Likes 51 | Likes 14 | Likes 40 | Likes 111 | Likes 31 |
| Website | iadvize.com/en/ | zendesk.com/... | olark.com | livechatinc.com/... | snapengage.com | userlike.com | heybubble.com | ||
| @iadvize | @zendesk | @olark | @LiveChat | @snapengage | @p3chat_im | @userlike | @HeyBubbleInc | ||
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |