 Name | Alorica | Amazon | American Express | Apple | BSG VoiceLog | CenturyLink | Concentrix | Convergys | Enterprise | Expert Global Solutions | Hilton | HSN | Kelly Connect | Live Ops | New Corp | Support.com | Sutherland | Sykes | teleNetwork | TeleTech | Transcom | uHaul | Ver-A-Fast | VIPDesk Connect | Working Solutions | World Travel Holdings |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Employee or Contractor | Employee | Employee | Employee | Employee | Contractor | Employee | Employee | Employee | Employee | Employee | Employee | Employee | Contractor | Employee | Employee | Employee | Employee | Employee | Employee | Employee | Employee | Contractor | Employee | Contractor | Employee | |
| Pay per minute or hour | Project Dependent | Hour | Hour | Hour | Hour | Hour | Hour | Hour | Hour | Hour | Hour | Hour | Hour | Project Dependent | Hour | Hour | Hour | Hour | Hour | Hour | Hourly | Hour | Hour | Hour | Minute | Hour |
| Number of hours | 10 hour weekly minimum | Full-Time | Full-Time (limited PT slots) | Full-Time, Part-Time | Part-Time | Full-Time and Part-Time | Full-Time and Part-Time | Full-Time | Full-Time | Full-Time and Part-Time | Full-Time and Part-Time | Full-Time and Part-Time | No minimum | Full-Time and Part-Time | Full-Time and Part-Time | Full-Time and Part-Time | Full-Time and Part-Time | Part-Time, 20-30 hours per week | Full-Time | Full-Time | 16 hour minimum | Full-Time and Part-Time | Minimum number of hours specified in contract | Full-Time | ||
| Type of services | Customer Service; Technical Support; Sales | Customer Service | Customer Service; Sales; Travel | Technical Support; Sales; Billing | Third Party Verification | Technical Support; Customer Service; Sales | Customer Service; Technical Support | Customer Service; Technical Support; Sales | Customer Service; Sales | Customer Service | Customer Service; Sales | Sales | Technical Support | Customer Service; Sales; Insurance; Roadside Assistance | Customer Service | Technical Support | Customer Service | Customer Service; Technical Support; Sales | Customer Service; Technical Support | Customer Service; Technical Support; Sales | Customer Service, Technical Support | Customer Service; Sales; Roadside Assistance | Third Party Verification | Customer Service; Technical Support | Customer Service; Technical Support; Sales | Customer Service; Sales |
| Type of interaction | Inbound calls | Inbound calls and chats | Inbound calls | Inbound calls, chats, and emails | Inbound calls | Inbound and outbound calls | Inbound calls | Inbound calls | Inbound calls | Inbound calls, chats, and emails | Inbound calls | Inbound calls | Inbound calls and chats | Inbound calls | Inbound calls | Inbound calls and chats; Outbound calls | Inbound calls | Inbound calls | Inbound Calls | Inbound calls, chats, and video calls | Inbound Calls | Inbound calls | Inbound calls | Inbound calls, chats, and emails | Inbound calls and chats | Inbound calls |
| Base Pay | $9-$11 hourly | $10 Hour | $15.63+ Hourly | $15+ hourly | $8-$9 Hourly | $12+ Hourly | $9-$13 Hourly | $9-$11 Hourly | $12.50+ Hourly | $9.50-$11 Hourly | $9-$11 Hourly | $10-$12 Hourly | $10-$14 | $12-$14 Hourly | $10 Hourly | $10-$12 Hourly | $10-$15 Hourly | $7.25-$10 Hourly | $9-$11 Hourly | $8-$10 Hourly | $9+ | $10 hourly | $7-$8 Hourly | $9.75-$11 Hourly | $9-$15 Hourly | $9.50-$12.75 |
| Pay Schedule | Bi-weekly | Bi-weekly | Bi-weekly | Biweekly | Bi-weekly | Bi-weekly | Bi-weekly | Bi-weekly | Weekly | Bi-monthly | Bi-weekly | Bi-weekly | Bi-weekly | Bi-weekly | Bi-weekly | Bi-Monthly | Bi-weekly | Bi-weekly | Bi-monthly | Bi-weekly | ||||||
| Landline Required | Yes | No | Yes | No | Yes | Yes | Yes | No | No | Yes | No | Yes | Yes | Yes | No | No | Yes | No | No | No | Yes | No | - | Yes | ||
| Benefits | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | - | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | No | Yes | ||
| Provides Equipment? | No | No | Yes | Yes | No | No | No | No | No | No | Yes | No | Yes | No | No | No | No | - | No | No | No | No | No | No | Yes |