Name | Zendesk Chat | ArcChat.com | LiveChat | Olark | Zazachat | OggChat | Banckle Chat | Lime Talk | Jitbit Live Chat | Kayako SupportSuite |
---|---|---|---|---|---|---|---|---|---|---|
Website | zendesk.com/... | livechatinc.com/... | olark.com | zazachat.com | oggchat.com | banckle.com/... | limetalk.com | jitbit.com/... | kayako.com | |
Image | ||||||||||
Screenshot | ||||||||||
Live chat widget | ||||||||||
Free trial period | Yes 14 days | Yes 14 days | Yes 14 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes 14 Days Free Trial | Yes 14 days free trial | Yes 15 days | Yes 21 days | ||
Pricing plans |
|
|
There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
|
| Plans
| Unlimited version starting from $4,2 / month. | $24 / agent / month | |
Launch date | 2015 | Jun. 25th 2002 | Aug. 1st 2009 | Sep. 1st 2009 | Aug. 1st 2010 | Jan. 1st 2012 | 2001 | |||
Features | ||||||||||
Web-based Application | Yes | Yes Simplified UI for small business | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes Setup and Visitor Monitoring | Yes | Yes | Yes | No |
IM (Google Talk, Jabber...) integration | - | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes Agents use gTalk/Jabber | Yes | Yes | |||||
Desktop Applications | - Through IM clients | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes Through IM Clients | Yes Through IM clients | Yes through IM clients | Yes | |||
Native mobile application | No | Yes Free for Android. iOS coming 2016. | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | Yes Any gTalk/Jabber client | Yes Android,IOS native application | - | No | ||
Works for customers on mobile devices? | Yes Works on some mobile devices. HTML5 dashboard | Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes | Yes | Yes | |||
Chat statistics | Yes | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes Today's Stats: Visits, Views and Chat Sessions Stats are updated every 15 seconds | Yes | Yes interactive graphs, customizable reports available | Yes | Yes | No | |
Multi-site | Yes | Yes Unlimited | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes | Yes Unlimited in all plans | Yes no extra payment | Yes | Yes | |
Multiple operators | Yes | Yes 10 operators per site for same price | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Conversation transcripts | Yes | Yes All, missed or none. Also available in Dashboard | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes Saved on server, so can be accessed from any place at any time | Yes | Yes | Yes | |
Offline messages | Yes | Yes | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes | Yes | ||
Cobrowsing | No | Yes You can see where user is navigating | Yes With the use of a 3rd party application. | Yes push webpages | No | - On plan | No | |||
Visual customization | Yes | Yes 75+ options & 1-click palettes | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Full CSS, White Label, Custom Buttons, Custom Logos | Yes interface to customize the chat window as you want | Yes | Yes | ||
Visitor details | Yes | Yes | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes | Yes | Yes Support customized visitor information | Yes | - | Yes |
Predefined responses | Yes | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes | Yes Default responses as well as canned messages | Yes | Yes | Yes | ||
International support | Yes | Yes 1 click translation to multi languages or custom translation | Yes 40+ languages available. | Yes | Yes | Yes | Yes | Yes | ||
Clickpath Tracker | No | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes | Yes | |||
Transfer to another operator | Yes | Yes Operators see conversations and can join/leave at any moment | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes | Yes Chat history is transferred along with the visitor. | Yes | Yes | ||
Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | No We've noticed it only brings more distraction for our clients. | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes | Yes API, Many integrations (Zendesk, Salesforce, etc) | No | |||
Proactive chat triggers | Yes | Yes Simple to understand "Auto actions" When... Then... | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes | Yes Rule-based triggers | Yes | Yes | ||
Visitor Monitoring | Yes | Yes Can see who and where are browsing right now | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes Visitor State: Chatting, Browsing, Departed. Browsing visitors can be invited to chat proactively | Yes | Yes | Yes Fully customizable rule-based triggers. | Yes | |
Video chat | No | No | No | No | No | No | No | No | No | No |
Remote screenshot | No | No | Yes With the use of a 3rd party application. | No | No | No | No | No | Yes | |
API | Yes | No We've noticed it only brings more distraction. | Yes Open API | Yes http://www.olark.com/docs | Yes | Yes | Yes | Yes | ||
Social Networks | ||||||||||
Like | Likes 45 | Likes 4 | Likes 51 | Likes 13 | Likes 1 | Likes 1 | Likes 6 | Likes 1 | Likes 0 | Likes 1 |
Website | zendesk.com/... | livechatinc.com/... | olark.com | zazachat.com | oggchat.com | banckle.com/... | limetalk.com | jitbit.com/... | kayako.com | |
@zendesk | @LiveChat | @olark | @oggchat | @banckle | @kayako | |||||
facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |