 Name | Zendesk Chat | Olark | LiveChat | ArcChat.com | SnapEngage | Userlike | HeyBubble | Target First | OnOp Chat |
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| Website | zendesk.com/... | olark.com | livechatinc.com/... | snapengage.com | userlike.com | heybubble.com | targetfirst.com | applicloud.com/... | |
| Description | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | ArcChat.com was a Live chat for small business. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites. 1.Monitor visitors on your website in real time 2. Receive alerts to target higher value visitors 3. Helpfully engage and convert. Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction. Add a sales guy to your website. Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service. We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting. | OnOp Chat is a live chat software with an
option to upgrade chat into video call. Thanks to its
functions, OnOp Chat helps you to keep customers on the web, assist
them, and increase sales.
OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system. |
| Free trial period | Yes 14 days | Yes Free plan, & all paid plans have 14 days free trial | Yes 14 days, no credit card required. | Yes 14 days | Yes 15 days | Yes 14 days - no credit card required - Free plan available | Yes 14 Days, and Freemium package | Yes 15 days free trial | Yes 14 days, now free programs as well |
| Pricing plans |
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Save 35% with a 2 year commitment. |
There's no limit of active chats going at any one
time. |
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| Launch date | Aug. 1st 2009 | Jun. 25th 2002 | 2015 | Oct. 1st 2008 | Mar. 1st 2012 | Jan. 1st 2013 | Jan. 27th 2011 | Jul. 1st 2015 | |
| Features | |||||||||
| Web-based Application | Yes | Yes | Yes Compatible with all up-to-date browsers. | Yes Simplified UI for small business | Yes | Yes | Yes Full HTML5 and Javascript Web application | Yes Compatible with all up-to-date browsers. | Yes |
| IM (Google Talk, Jabber...) integration | - | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes Jabber compatible | Yes All Jabber compatible IMs and a very unique Skype integration | No | ||||
| Desktop Applications | - Through IM clients | Yes through IM clients | Yes Desktop apps for Windows and Mac OS X. | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Compatible with instant messengers for Windows and Mac | Yes Using Instant Messaging systems | Yes Available for windows and OS Desktop | No Browser-based | |
| Native mobile application | No | No No native app, but any Jabber/XMPP app will work | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes Free for Android. iOS coming 2016. | No No native app (any Google Talk client or Skype) | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Yes Any Skype or Jabber compatible mobile app | Yes Mobile application for Iphone, Ipad and ANdroid Devices | No Browser-based |
| Works for customers on mobile devices? | Yes Works on some mobile devices. HTML5 dashboard | Yes | Yes Optimized for mobile devices does not require Flash to work. | Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Yes | Yes Optimized for mobile devices (smartphone & tablet) | Yes Yes | Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad) | Yes |
| Chat statistics | Yes | Yes | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes Amazing statistics and reports | Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...) | Yes Advanced statistics for assessment of operators' performance, history, detailed information about every session | |
| Multi-site | Yes | Yes | Yes There's no limit. One account can be used to manage multiple websites. | Yes Unlimited | Yes Unlimited in all plans | Yes Integrate single or multiple widget per site by group, type of support or user behavior. | Yes Unlimited | Yes Unlimited number of websites with Eezy offers | Yes |
| Multiple operators | Yes | Yes | Yes Every user can have their own account. Different agent roles available. | Yes 10 operators per site for same price | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Yes, For PRO and ADVANCED packages only | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes |
| Conversation transcripts | Yes | Yes | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes All, missed or none. Also available in Dashboard | Yes | Yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Yes Full conversation transcripts available and downloadable | Yes For both operators and clients |
| Offline messages | Yes | Yes Messages sent to an email address(es) or into a CRM. | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes | Yes | Yes Yes. Synchronous and asynchronous communication mode | Yes Sent to email address | Yes Offline messages are saved and sent by email | Yes Customizable offline form |
| Cobrowsing | No | Yes push webpages | Yes With the use of a 3rd party application. | Yes You can see where user is navigating | Yes | Yes Guide your visitor to any page of your website. | No | Yes See in real time exactly waht does your visitors | No |
| Visual customization | Yes | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes 75+ options & 1-click palettes | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes Fully customizable and text customization | Yes Several themes and text customization + multiple action buttons and your company logo | Yes Customize the live chat module directly in the back office | Yes Fully customizable chat window, buttons, texts |
| Visitor details | Yes | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...) | Yes |
| Predefined responses | Yes | Yes Using 3rd Party Macros | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes With shortcuts | Yes Easily create chat macros and sort them into groups. | Yes Shortcuts using # symbol in the chat | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes | |
| International support | Yes | Yes | Yes 40+ languages available. | Yes 1 click translation to multi languages or custom translation | Yes 26 languages | Yes Multilingual-Support | Yes | Yes 6+languages available | Yes |
| Clickpath Tracker | No | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes See at what url your chat partners are and how they navigate over your site. | Yes Every pages, from referrer to current page with associated time spent | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes |
| Transfer to another operator | Yes | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes Operators see conversations and can join/leave at any moment | Yes Transfer easily between agents, tiers and groups | Yes Conversation including chat transcripts can be forwarded to other operators. | Yes To a specific operator, a group of operator or the first available operator | Yes | Yes Grouping (departments, skills, etc.), transferring both operators and departments |
| Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | No We've noticed it only brings more distraction for our clients. | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Yes API | Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique | Yes |
| Proactive chat triggers | Yes | Yes Fully customizable rule-based triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Simple to understand "Auto actions" When... Then... | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes Fully Customizable | Yes By time spent | Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them | Yes Fully customizable proactive chat triggers |
| Visitor Monitoring | Yes | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes Can see who and where are browsing right now | No | Yes Available while user is connected | Yes | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history | Yes |
| Video chat | No | No | No | No | No | Yes | No | No | Yes Video call using WebRTC |
| Remote screenshot | No | No | Yes With the use of a 3rd party application. | No | Yes | Yes | No | Yes | Yes "Snapshot" function |
| API | Yes | Yes http://www.olark.com/docs | Yes Open API | No We've noticed it only brings more distraction. | Yes | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. | Yes | Yes Free API | Yes |
| Social Networks | |||||||||
| Like | Likes 45 | Likes 13 | Likes 51 | Likes 4 | Likes 14 | Likes 111 | Likes 31 | Likes 6 | Likes 0 |
| Website | zendesk.com/... | olark.com | livechatinc.com/... | snapengage.com | userlike.com | heybubble.com | targetfirst.com | applicloud.com/... | |
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