Internet > Communications
2016-02-07 12:19:38
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Mis à jour2012-08-02 18:27:382012-08-02 18:27:382013-06-18 20:29:342016-02-07 12:19:382012-12-19 16:00:08
Price$499 annuallyfrom $180 annually, depends on institution size; SMS begins at $50 per 1000 msgs
Note: My Customer Cloud version of this product identical in every respect except pricing; .20 per chat*; 0.03 per SMS

Free; $12 annually for Pro versionFreeFree
Période d'essai gratuiteOuiOui 90 daysNon N/ANon N/ANon N/A
Cross-platformAll major browsersAll major browsersAll major browsers; client works on Windows and MacAll major browsersAll major browsers
Networks supportedNone: not based on Jabber protocolAIM, Yahoo!, MSN, Google Talk, ICQ, Facebook, XMPP/JabberAIM, MSN, Yahoo!, Facebook, Twitter, Google Talk, ICQ, Jabber/XMPP, Windows Live, IRC, BonjourGoogle, Facebook, Yahoo, MSN, AIM, ICQ, MySpace, JabberNone
Concurrent operators2UnlimitedMultiple connections to same account permitted11 per room; can create unlimited rooms
Flash-basedNonNon- web version only- Sound options are flash-basedOui
Chat transcriptsOuiOui can be toggled on/offOuiOui can be purgedOui
LibAnswers/Guides integrationOuiOui Works with Libguides; some LibAnswers integration possible. Can add widget to LibGuidesNon
SMSOuiOui- Workaround using AIM hack- Workaround using Google Voice & GVMax or AIM hackNon
Twitter integrationOui- In developmentOuiNonNon
EmbeddableOui WidgetOui Widget (includes "float over" and "pop out" options)NonOui Widget - similar to meeboOui
Mobile-friendly widgetOuiOuiOui Mobile appOui- Flash rules out iOS
Customizable appearanceOuiOui- skins available for Windows clientOuiOui
Multiple queuesOuiOuiNonNonNon
Transfer chatsOuiOuiNonNonNon
Stats/report generationOui Extensive analytical tools. Extensive reporting tools available; stats also available via API.NonNonNon
Custom APIsNonOui APIs and "hackable code"Non Pro version can be extended by pluginsNonNon
Local client availableNonOui through Pidgin, Adium, Psi, any XMPP/Jabber client, including mobile clients.OuiOui through Pidgin or Trillian or GajimNon
File attachmentNonOui 20 meg maxOui- can only send to registered Zoho usersNon
AdsNonNonOui in free version; No ads in ProNonOui in user profiles
Audio/videoNonNon- Audio onlyOui- uses Adobe Flash
Customizable notificationsOuiOui Standard away message or hide widget when offlineOui- Simple status updates only; no pop-up notifications- Yes, with free MessageCatcher download (Windows only)
Privacy featuresPatron data securely stored in Springshare database; purge on request; SMS numbers never displayed; "We will never sell, distribute, or misuse patron information in any way"Library can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data mining128-bit Blowfish encryption built-inSSL; chat history can be purged"We do not read private one-on-one conversations that occur in Chatango...We do store your IPs, and use cookies to identify users, just like every other site in the world. When you send a message in a group chat, your IP address is visible to the chat owner and to the chat moderators, that the chat owner creates. We don't store your passwords, just their HMAC's. We do not store any credit card numbers when you support Chatango. We do not sell your email addresses to spammers or marketing agencies. And there is no spyware and no adware in MessageCatcher."
Customer supportOuiOui- Support via email for Pro customersOuiNon

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