Chat en ligne pour Webrater assurance auto, moto, habitation

Entreprises > Entreprises > Solutions de chat
2019-06-11 00:14:20
Compare LiveChat contre SnapEngage contre ClickDesk. Les outil utilisé par Webrater assurance auto, moto, habitation.
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LiveChat est un logiciel simple de support par chat, facile à utiliser. Disponible sur Windows, Mac, iPhone, Android

SnapEngage est un service de chat en direct, simple d'utilisation. Il permet de dialoguer avec ses visiteurs depuis plusieurs logiciels de messagerie instantané (Google talk, Skype, iChat...) ou depuis un mobile.

Toutes les conversations peuvent être sauvegardé dans une solution de CRM ou Help Desk existantes .

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

Période d'essai gratuiteOui 14 days, no credit card required.Oui 15 daysOui Free plan
TarifsNo limits of concurrent chats.
  • Starter Plan: $16/month for 1 account
  • Team Plan: $33/month per account
  • Business Plan: $50/month per account
  • Enterprise Plan: $149/month for 1 account
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Date de lancement2002-06-252008-10-012011-06-20
Application WebOui Compatible with all up-to-date browsers.OuiOui
IM (Google Talk, Jabber...) integrationNon LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Oui Google Talk, Skype
Applications bureau (desktop)Oui web browser, Windows, Mac OS XOui Through Google-talk and Skype IM clients on both Mac and WindowsOui Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.Oui (n'importe quel client Google Talk)Oui IM (GTalk/Skype)
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.OuiOui
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Oui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationOui Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email
Multi-siteOui There's no limit. One account can be used to manage multiple websites.Oui Unlimited in all plansOui Unlimited domains.
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.OuiOui Multiple operators. Five simultaneous chats at a time for each operator.
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.OuiOui Chat Transcripts
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.OuiOui Converted to tickets through built-in helpdesk
CobrowsingOui With the use of a 3rd party application.OuiOui
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.Oui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planOui Full customization - White Label, Language, Themes, Color and Text.
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Oui Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Oui avec des raccourcisOui Shortcut messages - save multiple phrases as shortcuts.
MultilingueOui 40+ languages available.Oui 19 languesOui
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.OuiOui
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Oui Transfer easily between agents, tiers and groupsOui Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Oui Beaucoup d'integrations (Zendesk, Salesforce, etc)Oui One click installable plugins & addons to integrate with all major CRMs & billing systems available.
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Oui Proactive chat implementation engages with the visitor on behalf of an agent currently online.Oui
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.OuiOui
Video chatNon Not available.NonNon
APIOui Open API available.OuiOui Available in PRO Plan.
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  • 2018-04-26 22:40:41
    2019-06-11 00:14:20
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  • Compare LiveChat contre SnapEngage contre ClickDesk. Les outil utilisé par Webrater assurance auto, moto, habitation.
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