IMsupporting Vs Live2Support

Entreprises > Entreprises > Solutions de chat
2
2016-07-31 20:49:27
Compare IMsupporting vs Live2Support
IMsupporting Live Chat SoftwareLive2Support
J'aime 12 11
Image
Site webhttp://www.IMsupporting.comhttp://www.live2support.com
Description

UK based Live Chat Software provider. 100% webbased. The Live chat software is a Cloud based solution so you have no downloads. It contains all features you would expect from a live chat solution and available 24x7. No need to upgrade, install servers or anything else. With instant access you can be up and running within minutes.

Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means.
It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website.
Live2support also provide personalized deployment services, with a committed success manager,24/7 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.

Vidéohttp://www.youtube.com/watch?v=mym-ib8fXtwhttp://www.youtube.com/watch?v=p7hiuyrK-Tg
Période d'essai gratuiteOui 32 days +Oui 15 days free trial
Tarifs
  • FREE TIER Instant access basic chat
  • Basic Plan: £9.99 Per month, 1 operator
  • Business Plan: £14.99 Per month
  • Large Business Plan: £49.99 Per month
  • Bespoke Plan: From £299.99 Per month

You can pick a plan according to your requirement. Custom plan is also available.

  • Bronze Plan: $9.99/month (1 operator)
  • Silver Plan: $19.95/month (1+1 operators)
  • Gold Plan: $39.95/month (2+1 operators)
  • Additional per Operator: $13/month
Date de lancement2009-11-022003-11-07
Fonctionnalités
Application WebOuiOui HTML 5 Supportive
Applications bureau (desktop)OuiOui Windows, Mac OS and IM Clients
Support MobileOui Android and Available webbased.Oui IM Client Gtalk, iPhone, iPad, Android mobile and Tablet.
Fonctionne pour les utilisateurs sur mobile ?OuiOui Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser.
Statistiques du chatOuiOui Chat Transcripts is saved and can be accessible anytime.
Multi-siteOuiOui Custom Plan Available
Opérateurs multiplesOuiOui
Transcriptions des conversationsOuiOui Saved on server and can be accessed from any time at any place.
Messages hors ligneOuiOui
Cobrowsing- See where the end user is on a single webpage at any timeOui Push Webpages
Personnalisation de l'apparenceOui CSS based changesOui
Profil des visiteursOuiOui Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time
Réponses pré-enregistréesOuiOui
MultilingueOui UTF8 CompatibleOui Multilingual Option
Contrôle de la navigation utilisateurOuiOui
Transfert entre opérateursOui Any operator can join and take over a chat session ( or co-chat )Oui Chat and Chat history is transferable to Agent, Group, with visitors detail.
Extensions personnaliséesOuiOui Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system.
Discussion proactiveOuiOui Fully Customizable
Suivi des visitesOuiOui
Video chatNonNon Not Necessary
Capture d'écran à distanceOui View the pages your visitors are on in realtime.Oui
API- Limited public accessOui
Réseaux sociaux
Site webhttp://www.IMsupporting.comhttp://www.live2support.com
Twitterhttp://twitter.com/imsupportinghttp://twitter.com/live2support
Facebookhttp://www.facebook.com/imsupportinghttp://www.facebook.com/Live2support
Inclure
  • 2013-04-01 00:08:32
    2016-07-31 20:49:27
  • English
  • Compare IMsupporting vs Live2Support
  • Publique
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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Commentaires

  • a commenté Live2Support
    I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.
    English Posté 2015-10-03 14:26:02 par cloygorge
  • a commenté Live2Support
    I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.
    English Posté 2015-08-17 12:51:19 par Candy Ben
  • a commenté Live2Support
    I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.
    English Posté 2015-07-30 12:25:27 par Candy Ben
  • a commenté Live2Support
    As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service
    English Posté 2015-07-16 11:56:42 par Candy Ben
  • a commenté Live2Support
    Audrina Joy
    English Posté 2015-07-16 11:48:17 par Candy Ben
  • a commenté Live2Support
    We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.
    English Posté 2015-06-24 11:17:51 par Jeniffer Maben
  • a commenté Live2Support
    Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.
    English Posté 2015-05-29 10:25:35 par Candy Ben
  • a commenté Live2Support
    Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.
    English Posté 2015-05-27 10:29:43 par Allen White
  • Posté 2013-10-04 11:16:27 par Joseph
  • Posté 2013-10-03 15:16:17 par Kerko202
  • Posté 2013-10-02 15:54:42 par Union
  • Posté 2013-10-02 15:50:40 par Derko
  • Posté 2013-10-02 15:43:34 par JayJaymes
  • Excellent service! Now using on most of our sites
    English Posté 2013-05-13 16:42:22 par Raymondo2010
  • Posté 2013-05-13 13:15:56 par John
  • Posté 2013-05-12 16:10:49 par Gozzer
  • Posté 2013-05-12 13:01:26 par Tom
  • a voté pour ce Comparatif (J'aime)
    Posté 2013-05-12 12:50:55 par Wernk01
  • Posté 2013-05-12 12:47:32 par Surfing2k
  • a voté pour ce Comparatif (J'aime)
    Posté 2013-04-01 00:12:28 par Graham Smart
  • Posté 2013-03-26 16:11:38 par Graham Smart
  • a voté pour Live2Support (J'aime)
    Posté 2013-03-14 12:29:05 par Edward
  • a voté pour Live2Support (J'aime)
    Awesome chat app.
    English Posté 2013-03-14 12:18:10 par thomasmarkny
  • a voté pour Live2Support (J'aime)
    Great live chat application at the lowest price.
    English Posté 2012-11-17 12:59:33 par John
  • a voté pour Live2Support (J'aime)
    Try Live2Support for 15 days free.
    English Posté 2012-10-16 11:52:43 par Sam
  • a voté pour Live2Support (J'aime)
    I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department
    English Posté 2012-03-24 07:34:00 par Aaron Dixon
  • a commenté Live2Support
    I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department
    English Posté 2012-03-24 07:33:32 par Aaron Dixon
  • a commenté Live2Support
    Live2Support which is one of my favorite live chat software is now offering one additional chat operator free. Now i don't need to pay for one additional chat operator. Thanks www.live2support.com
    English Posté 2012-03-24 07:29:00 par Ben Manski
  • a voté pour Live2Support (J'aime)
    Live2Support is an awesome live chat software for websites
    English Posté 2012-01-07 08:25:39 par Jim
  • a voté pour Live2Support (J'aime)
    Great software at lowest price.
    English Posté 2011-12-07 07:53:42 par John
  • a voté pour Live2Support (J'aime)
    excellent features
    English Posté 2011-10-11 15:06:48 par jennie

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