Livechat alternatives comparison 2016 UPDATED

Entreprises > Entreprises > Solutions de chat
2018-02-12 21:38:09
Compare Zopim vs vs LiveChat vs Olark vs Zazachat vs OggChat vs Banckle Chat vs Lime Talk vs Jitbit Live Chat vs Kayako SupportSuite
ZopimArcChat.comLiveChatOlarkZazachatOggChatBanckle ChatLime TalkJitbit Live ChatKayako SupportSuite
Site web
Capture d'écran
Live chat widget
Période d'essai gratuiteOui 14 daysOui 14 daysOui 30 days, no credit card required.Oui Free plan, & all paid plans have 14 days free trialOui 14 Days Free TrialOui 14 days free trialOui 15 daysOui 21 days
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts
No limits of concurrent chats.
  • Starter Plan: $16/month for 1 account
  • Team Plan: $33/month per account
  • Business Plan: $50/month per account
  • Enterprise Plan: $149/month for 1 account
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Monthly Plan 1-4 Operators : $24.99/opr/mo
  • Monthly Plan 5+ Operators: $19.99/opr/mo
  • Yearly Plan 1-4 Operators: $19.99/opr/mo
  • Yearly Plan 5+ Operators: $14.99/opr/mo
  • Lite $12/month 1 Operator
  • Lite $29/month 3 Operators
  • Lite $59/month 6 Operators
  • Lite $119/month 12 Operators
  • Free Plan (1 operator with 25 conversations/month)
  • Lite Plan: $9/month (1 operator, unlimited conversations),
  • Pro Plan: $29/month (4 operators, unlimited conversations),
  • Business Plan: $69/month (8 operators, white label edition, unlimited conversations)
  • Premium Plan: $129/month (15 operators, white label edition, unlimited conversations)
  • Monthly
  • Annual - 10% off
  • 2-Years - 30% off
Unlimited version starting from $4,2 / month.$24 / agent / month
Date de lancement20152002-06-252009-08-012009-09-012010-08-012012-01-012001
Application WebOuiOui Simplified UI for small businessOui Compatible with all up-to-date browsers.OuiOuiOui Setup and Visitor MonitoringOuiOuiOuiNon
IM (Google Talk, Jabber...) integration-Non LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Oui Agents use gTalk/JabberOuiOui
Applications bureau (desktop)- Through IM clientsOui web browser, Windows, Mac OS XOui through IM clientsOui Through IM ClientsOui Through IM clientsOui through IM clientsOui
Support MobileNonOui Free for Android. iOS coming 2016.Oui Mobile applications for iPad, iPhone, and Android devices.Non No native app, but any Jabber/XMPP app will workOui Any gTalk/Jabber clientOui Android,IOS native application-Non
Fonctionne pour les utilisateurs sur mobile ?Oui Works on some mobile devices. HTML5 dashboardOui Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashOui Optimized for mobile devices does not require Flash to work.OuiOuiOuiOui
Statistiques du chatOuiOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).OuiOui Today's Stats: Visits, Views and Chat Sessions Stats are updated every 15 secondsOuiOui interactive graphs, customizable reports availableOuiOuiNon
Multi-siteOuiOui UnlimitedOui There's no limit. One account can be used to manage multiple websites.OuiOuiOui Unlimited in all plansOui no extra paymentOuiOui
Opérateurs multiplesOuiOui 10 operators per site for same priceOui Every user can have their own account. Different agent roles available.OuiOuiOuiOuiOuiOuiOui
Transcriptions des conversationsOuiOui All, missed or none. Also available in DashboardOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.OuiOuiOui Saved on server, so can be accessed from any place at any timeOuiOuiOui
Messages hors ligneOuiOuiOui Offline messages are saved as tickets, forwarded to a help desk or email address.Oui Messages sent to an email address(es) or into a CRM.OuiOuiOuiOui
CobrowsingNonOui You can see where user is navigatingOui With the use of a 3rd party application.Oui push webpagesNon- On planNon
Personnalisation de l'apparenceOuiOui 75+ options & 1-click palettesOui Several chat window themes to choose from. CSS customization, branding and white label version are available.Oui personnalisation CSS + version en marque blancheOui Full CSS, White Label, Custom Buttons, Custom LogosOui interface to customize the chat window as you wantOuiOui
Profil des visiteursOuiOuiOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersOuiOuiOui Support customized visitor informationOui-Oui
Réponses pré-enregistréesOuiOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Oui Using 3rd Party MacrosOuiOui Default responses as well as canned messagesOuiOuiOui
MultilingueOuiOui 1 click translation to multi languages or custom translationOui 40+ languages available.OuiOuiOuiOuiOui
Contrôle de la navigation utilisateurOui Visualisation du trajet du visiteur sur le site et de chaque changement de page.OuiOui The user's browsing path is displayed in real-time to provide details on visited pages.OuiOuiOuiOui
Transfert entre opérateursOuiOui Operators see conversations and can join/leave at any momentOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Oui type !transfer command to transfer to all available operators, transcript link shows to new operatorOuiOui Chat history is transferred along with the visitor.OuiOui
Extensions personnaliséesOui Javascript API, Many integrations (Zendesk, Salesforce, etc)Non We've noticed it only brings more distraction for our clients.Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Oui API Extensible (architecture de plugins JavaScript)OuiOui API, Many integrations (Zendesk, Salesforce, etc)Non
Discussion proactiveOuiOui Simple to understand "Auto actions" When... Then...Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Oui Fully customizable rule-based triggersOuiOui Rule-based triggersOuiOui
Suivi des visitesOuiOui Can see who and where are browsing right nowOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Oui Visitor State: Chatting, Browsing, Departed. Browsing visitors can be invited to chat proactivelyOuiOuiOui Fully customizable rule-based triggers.Oui
Video chatNonNonNon Not available.NonNonNonNonNonNonNon
Capture d'écran à distanceNonNonOui With the use of a 3rd party application.NonNonNonNonNonOui
APIOuiNon We've noticed it only brings more distraction.Oui Open API available.Oui
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  • 2016-02-15 16:46:19
    2018-02-12 21:38:09
  • English
  • Compare Zopim vs vs LiveChat vs Olark vs Zazachat vs OggChat vs Banckle Chat vs Lime Talk vs Jitbit Live Chat vs Kayako SupportSuite
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