Livechat alternatives comparison 2016 UPDATED
J'aime 6
Compare Zopim vs ArcChat.com vs LiveChat vs Olark vs Zazachat vs OggChat vs Banckle Chat vs Lime Talk vs Jitbit Live Chat vs Kayako SupportSuite
Compare Zopim vs ArcChat.com vs LiveChat vs Olark vs Zazachat vs OggChat vs Banckle Chat vs Lime Talk vs Jitbit Live Chat vs Kayako SupportSuite
Nom | Zendesk Chat | ArcChat.com | LiveChat | Olark | Zazachat | OggChat | Banckle Chat | Lime Talk | Jitbit Live Chat | Kayako SupportSuite |
---|---|---|---|---|---|---|---|---|---|---|
Site web | zendesk.com/... | livechatinc.com/... | olark.com | zazachat.com | oggchat.com | banckle.com/... | limetalk.com | jitbit.com/... | kayako.com | |
Image | ||||||||||
Capture d'écran | ||||||||||
Live chat widget | ||||||||||
Période d'essai gratuite | Oui 14 days | Oui 14 days | Oui Testez les fonctionnalités de l’abonnement Équipe pendant 14 jours | Oui Free plan, & all paid plans have 14 days free trial | Oui 14 Days Free Trial | Oui 14 days free trial | Oui 15 days | Oui 21 days | ||
Tarifs |
|
| Facturation annuelle :
|
Save 35% with a 2 year commitment. |
|
| Plans
| Unlimited version starting from $4,2 / month. | $24 / agent / month | |
Date de lancement | 2015 | 25 jun. 2002 | 1 aoû. 2009 | 1 sep. 2009 | 1 aoû. 2010 | 1 jan. 2012 | 2001 | |||
Fonctionnalités | ||||||||||
Application Web | Oui | Oui Simplified UI for small business | Oui Compatible with all up-to-date browsers. | Oui | Oui | Oui Setup and Visitor Monitoring | Oui | Oui | Oui | Non |
IM (Google Talk, Jabber...) integration | - | Non LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Oui Agents use gTalk/Jabber | Oui | Oui | |||||
Applications bureau (desktop) | - Through IM clients | Oui web browser, Windows, Mac OS X | Oui through IM clients | Oui Through IM Clients | Oui Through IM clients | Oui through IM clients | Oui | |||
Support Mobile | Non | Oui Free for Android. iOS coming 2016. | Oui Mobile applications for iPad, iPhone, and Android devices. | Non No native app, but any Jabber/XMPP app will work | Oui Any gTalk/Jabber client | Oui Android,IOS native application | - | Non | ||
Fonctionne pour les utilisateurs sur mobile ? | Oui Works on some mobile devices. HTML5 dashboard | Oui Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Oui Optimized for mobile devices does not require Flash to work. | Oui | Oui | Oui | Oui | |||
Statistiques du chat | Oui | Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Oui | Oui Today's Stats: Visits, Views and Chat Sessions Stats are updated every 15 seconds | Oui | Oui interactive graphs, customizable reports available | Oui | Oui | Non | |
Multi-site | Oui | Oui Unlimited | Oui There's no limit. One account can be used to manage multiple websites. | Oui | Oui | Oui Unlimited in all plans | Oui no extra payment | Oui | Oui | |
Opérateurs multiples | Oui | Oui 10 operators per site for same price | Oui Every user can have their own account. Different agent roles available. | Oui | Oui | Oui | Oui | Oui | Oui | Oui |
Transcriptions des conversations | Oui | Oui All, missed or none. Also available in Dashboard | Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Oui | Oui | Oui Saved on server, so can be accessed from any place at any time | Oui | Oui | Oui | |
Messages hors ligne | Oui | Oui | Oui Offline messages are saved as tickets, forwarded to a help desk or email address. | Oui Messages sent to an email address(es) or into a CRM. | Oui | Oui | Oui | Oui | ||
Cobrowsing | Non | Oui You can see where user is navigating | Oui With the use of a 3rd party application. | Oui push webpages | Non | - On plan | Non | |||
Personnalisation de l'apparence | Oui | Oui 75+ options & 1-click palettes | Oui Several chat window themes to choose from. CSS customization, branding and white label version are available. | Oui personnalisation CSS + version en marque blanche | Oui Full CSS, White Label, Custom Buttons, Custom Logos | Oui interface to customize the chat window as you want | Oui | Oui | ||
Profil des visiteurs | Oui | Oui | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Oui | Oui | Oui Support customized visitor information | Oui | - | Oui |
Réponses pré-enregistrées | Oui | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Oui Using 3rd Party Macros | Oui | Oui Default responses as well as canned messages | Oui | Oui | Oui | ||
Multilingue | Oui | Oui 1 click translation to multi languages or custom translation | Oui 40+ langues disponibles. | Oui | Oui | Oui | Oui | Oui | ||
Contrôle de la navigation utilisateur | Oui Visualisation du trajet du visiteur sur le site et de chaque changement de page. | Oui | Oui The user's browsing path is displayed in real-time to provide details on visited pages. | Oui | Oui | Oui | Oui | |||
Transfert entre opérateurs | Oui | Oui Operators see conversations and can join/leave at any moment | Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Oui type !transfer command to transfer to all available operators, transcript link shows to new operator | Oui | Oui Chat history is transferred along with the visitor. | Oui | Oui | ||
Extensions personnalisées | Oui Javascript API, Many integrations (Zendesk, Salesforce, etc) | Non We've noticed it only brings more distraction for our clients. | Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Oui API Extensible (architecture de plugins JavaScript) | Oui | Oui API, Many integrations (Zendesk, Salesforce, etc) | Non | |||
Discussion proactive | Oui | Oui Simple to understand "Auto actions" When... Then... | Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Oui Fully customizable rule-based triggers | Oui | Oui Rule-based triggers | Oui | Oui | ||
Suivi des visites | Oui | Oui Can see who and where are browsing right now | Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Oui Visitor State: Chatting, Browsing, Departed. Browsing visitors can be invited to chat proactively | Oui | Oui | Oui Fully customizable rule-based triggers. | Oui | |
Video chat | Non | Non | Non | Non | Non | Non | Non | Non | Non | Non |
Capture d'écran à distance | Non | Non | Oui With the use of a 3rd party application. | Non | Non | Non | Non | Non | Oui | |
API | Oui | Non We've noticed it only brings more distraction. | Oui Open API | Oui http://www.olark.com/docs | Oui | Oui | Oui | Oui | ||
Réseaux sociaux | ||||||||||
J'aime | J'aime 45 | J'aime 4 | J'aime 51 | J'aime 13 | J'aime 1 | J'aime 1 | J'aime 6 | J'aime 1 | J'aime 0 | J'aime 1 |
Site web | zendesk.com/... | livechatinc.com/... | olark.com | zazachat.com | oggchat.com | banckle.com/... | limetalk.com | jitbit.com/... | kayako.com | |
@zendesk | @LiveChat | @olark | @oggchat | @banckle | @kayako | |||||
facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
Avis utilisateurs et commentaires
Great app! Nice design, easy and simple to use !