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Historique de VideoDesk

Mis à jour 23 oct. 2020 16:48:47
Date de création 6 mar. 2013 14:07:55
  • Alexis le 23 oct. 2020 16:48:47
    Vidéo
  • Alexis le 23 oct. 2020 16:42:07
    Description

    VideoDesk was a livechat service, to find an alternative:
    https://socialcompare.com/en/comparison/compare-live-chat-support-software-help

    VideoDesk was a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.

    Site web
    Facebook
    Twitter
  • Jvideodesk le 13 oct. 2015 17:01:39
    Vidéo
  • Jvideodesk le 13 oct. 2015 17:01:19
    Vidéo
  • Jvideodesk le 13 oct. 2015 17:00:36
    Vidéo
  • Jvideodesk le 13 oct. 2015 17:00:03
    Vidéo
  • Jvideodesk le 29 sep. 2015 15:52:33
    Période d'essai gratuite
    yes Essai pilote 15 jours
    Tarifs
    Offre personnalisée : plateforme entièrement personnalisable avec options et fonctionnalités au choix
    Application Web
    yes Oui
    Support Mobile
    yes SDK pour support mobile
    Fonctionne pour les utilisateurs sur mobile ?
    yes Compatible tablettes et fonctionne sur tous les navigateurs mobiles.
    Statistiques du chat
    yes Statistiques de chat pour découvrir dans quelle mesure l’utilisation de VideoDesk a impacté vos ventes, vos taux de conversions, votre panier moyen et tous les autres indicateurs de votre choix + Intégration à Google Analytics
    Multi-site
    yes Oui
    Opérateurs multiples
    yes Oui
    Transcriptions des conversations
    yes Oui
    Messages hors ligne
    yes Oui
    Cobrowsing
    yes Oui (deux modes: prise de contrôle et surbrillance)
    Personnalisation de l'apparence
    yes Interface de chat entièrement personnalisable (langues, texte, design...)
    Profil des visiteurs
    yes Localisation géographique, durée de navigation, pages visitées, page actuelle, parcours de navigation, visites précédentes, navigateur utilisé, version de Windows et de Flash, etc.
    Réponses pré-enregistrées
    yes Messages pré-enregistrés, paramétrables par l'administrateur
    Multilingue
    yes Fenêtre de chat et interface conseiller disponible dans plusieurs langues: anglais, français, espagnol, portugais, allemand, japonais, chinois...
    Contrôle de la navigation utilisateur
    yes Temps de navigation, pages visitées, visites précédentes, parcours utilisateur.
    Transfert entre opérateurs
    -
    Extensions personnalisées
    yes Plugins PrestaShop, WordPress et Drupal
    Discussion proactive
    yes Paramètres personnalisables pour ciblage clients
    Suivi des visites
    yes Nombre de visiteurs actifs sur le site
    Video chat
    yes Chat audio et video de haute qualité en WebRTC / Flash
    Capture d'écran à distance
    no Non mais options de co-navigation, partage d'écran et partage de PDF et de vidéos.
  • Alexis le 28 aoû. 2015 22:04:35
    Nom
    VideoDesk
  • Jvideodesk le 26 aoû. 2015 13:39:19
    Description

    VideoDesk is a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.

    Vidéo
    IM (Google Talk, Jabber...) integration
    no
    Applications bureau (desktop)
    no
    Support Mobile
    no No native mobile app but mobile video chat SDK available for native Android app integration
    Fonctionne pour les utilisateurs sur mobile ?
    yes Mobile video chat SDK available. Works on most mobile and tablet devices
    Multi-site
    yes
    Cobrowsing
    yes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interest
    Personnalisation de l'apparence
    yes Fully customizable interface: graphic design, texts, logo, action buttons
    Tarifs
    • Customized quote: fully customized platform with choice of features and options.
    Statistiques du chat
    yes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration.
    Messages hors ligne
    yes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choice
    Profil des visiteurs
    yes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data API
    Réponses pré-enregistrées
    yes Canned messages gathered by language
    Multilingue
    yes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...)
    Contrôle de la navigation utilisateur
    yes Webuser path: number of pages visited, browsing time, navigation path
    Extensions personnalisées
    yes Quick integration with PrestaShop, WordPress and Drupal, CRM integration...
    Discussion proactive
    yes Customizable rule-based chat triggers
    Suivi des visites
    yes Number of visitors displayed in real-time
    Capture d'écran à distance
    no No but remote screen-share, co-browsing and content-share available
    API
    yes Data flow API / UI API / Mobile chat SDK
    Video chat
    yes High quality WebRTC video chat with built-in Flash fallback. Call recording available.
  • Jvideodesk le 1 jul. 2015 11:45:21
    Tarifs
    • Customized quote
    Période d'essai gratuite
    yes Pilot trial available
    Suivi des visites
    yes
    Cobrowsing
    yes
    Contrôle de la navigation utilisateur
    yes
  • AmelM le 16 oct. 2013 15:22:31
    Tarifs
    • STARTER: 10h discussion audio & video per month and unlimited text chat
    • BASIC (9,99$/€/month/operator) : Unlimited text conversations, 25 hours of audio and video, Chat history, Basic statistics
    • PRO (24,99$/€/month/operator) : Unlimited Chat, Audio & Video conversations; Video history, Detailed Statistics & Reports
    Période d'essai gratuite
    yes FREE PLAN with unlimited text chat forever and 10h of audio and video each month !
    Support Mobile
    no Coming soon
    Description
    Videodesk has developed the first face-to-face CRM on the web and provides the most competitive offer on the worldwide market. The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store. With one click, in real-time and on-page we allow retailers to bring all their salesforce online. A new generation of CRM, human and directly on the web. - - - - Videodesk est une solution de live chat vidéo pour les e-commerçants désireux d'améliorer leur service de relation client sur le web et propose l'offre la plus compétitive du marché. Cette solution de live chat a pour vocation de réhumaniser les échanges sur le web entre les entreprises et les internautes en leur permettant de mettre un visage, un sourire ou encore une voix sur le nom de leur interlocuteur.
    Vidéo
    http://videodesk.fr/video_presentation
    Facebook
    http://facebook.com/Videodesk
  • kevinOne le 21 mai 2013 10:04:40
    Description
    Videodesk has developed the first face-to-face CRM on the web. The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store. With one click, in real-time and on-page we allow retailers to bring all their salesforce online. A new generation of CRM, human and directly on the web.
  • kevinOne le 21 mai 2013 09:46:49
    API
    yes Currently in Beta
  • Vanina le 18 mar. 2013 09:14:30
    Tarifs
    • Free Plan: 10h discussion/month
    • Small Plan (9,99$/month/operator) : Unlimited discussions, Chat history, Basic statistics
    • Medium Plan (49,99$/month/operator) : Chat, Audio & Video history, Detailed Statistics & Reports
    Description

    Videodesk has developed the first face-to-face CRM on the web. The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store. With one click, in real-time and on-page we allow retailers to bring all their salesforce online. A new generation of CRM, human and directly on the web.

  • Vanina le 18 mar. 2013 09:09:13
    Tarifs
    • Free Plan: 10h discussion/month
    • Small Plan (9,99$/month/operator) : Unlimited discussions, Chat history, Basic statistics
    • Medium Plan (49,99$/month/operator) : Chat, Audio & Video history, Detailed Statistics & Reports
  • Gui le 6 mar. 2013 14:19:25
    Tarifs
    • Free Plan : 10h discussion/month
    • Small Plan (9,99$/month/operator) : Unlimited discussions, Chat history, Basic statistics
    • Medium Plan (49,99$/month/operator) : Chat, Audio & Video history, Detailed Statistics & Reports
    Date de lancement
    2012-09-01
    Application Web
    yes
    Applications bureau (desktop)
    yes Real-time availability app
    Support Mobile
    no
    Fonctionne pour les utilisateurs sur mobile ?
    yes no video
    Statistiques du chat
    yes
    Multi-site
    yes Unlimited in all plans
    Opérateurs multiples
    yes
    Transcriptions des conversations
    yes
    Messages hors ligne
    yes
    Cobrowsing
    no
    Personnalisation de l'apparence
    yes All plans
    Profil des visiteurs
    yes
    Réponses pré-enregistrées
    yes
    Multilingue
    yes
    Contrôle de la navigation utilisateur
    no
    Extensions personnalisées
    yes
    Video chat
    yes
    API
    -
    Twitter
    https://twitter.com/videodesk_en
  • Gui le 6 mar. 2013 14:07:55
    Mode
    70
    Nom
    Videodesk
    Visibilité
    public
    Editeur
    public
    Catégorie
    livechat
    Image
    http://socialcompare.com/u/1303/logo_1e04cd464613a5d0f940e66c737d6632.png http://socialcompare.com/u/1303/logo-1np8svc2.png
    Site web
    http://www.videodesk.com
    Description
    Videodesk has developed the FIRST face-to-face CRM on the web! The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store! With ONE click, in real-time and on-page we allow retailers to bring all their salesforce online! A new generation of CRM, human and directly on the web.
    Vidéo
    http://www.youtube.com/watch?v=uTnsmkg_Pj8
    Période d'essai gratuite
    yes Free Plan up to 10h/discussion/month for ever
Retourner à: VideoDesk