ProProfs Help Desk

Entreprises > Entreprises > Help Desk
2018-10-25 08:15:17
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.
ProProfs Help Desk
Site webhttps://www.proprofs.com/helpdesk/
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Date de lancement2018-07-26
CréateursProProfs
Implementation language(s)English
SaasOui
Offre gratuiteOui 15 days free trail
Prix de base49 USD per month
Tarifs abonnementshttps://www.proprofs.com/helpdesk/pricing/
Capture d'écran
Features
Canned responses and rule-based automated messages
Shared inbox
Collaborative email
Issue tracking in one place
Timely response to child tickets
Ticket prioritization
Tickets surveys
Faster ticket resolution
Instant support
Email Integration
Réseaux sociaux
Facebookhttps://www.facebook.com/proprofs
Profil LinkedInhttps://www.linkedin.com/company/proprofs/
Twitterhttps://twitter.com/proprofs
YouTube Channelhttps://www.youtube.com/user/proprofs1

ProProfs Help Desk

Similaire

  • 2018-10-25 07:08:01
    2018-10-25 08:15:17
  • Help Desk
    English
  • Non listé
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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