 Lien | ProProfs Chat |
|---|---|
| Image |  |
| Site web | proprofschat.com |
| J'aime | J'aime 0 |
| Description | ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. |
| Vidéo |  |
| Période d'essai gratuite | Oui Try Any Plan Free For 15 Days (Free Trial) |
| Tarifs |
Full pricing details available at: proprofschat.com/... |
| Date de lancement | |
| Fonctionnalités | |
| Application Web | Oui Compatible with all up-to-date browsers. |
| IM (Google Talk, Jabber...) integration | Non |
| Applications bureau (desktop) | Oui Desktop apps for Windows and Mac OS. |
| Support Mobile | Oui Mobile applications for iPad, iPhone, and Android devices. |
| Fonctionne pour les utilisateurs sur mobile ? | Oui Yes - optimized for mobile devices |
| Statistiques du chat | Oui Detailed Chat Statistics available + Google Analytics Integration |
| Multi-site | Oui One account can be used to manage multiple websites. |
| Opérateurs multiples | Oui Every user can have their own account. Different agent roles available. |
| Transcriptions des conversations | Oui Chat transcripts are stored in Live Chat and can be export.. |
| Messages hors ligne | Oui Offline messages are saved as tickets. |
| Cobrowsing | Oui |
| Personnalisation de l'apparence | Oui Fully customizable |
| Profil des visiteurs | Oui Detailed information on online visitors include geolocation, time on the website and number of visits and more. |
| Réponses pré-enregistrées | Oui Canned response |
| Multilingue | Oui Yes, provide International support |
| Contrôle de la navigation utilisateur | Oui Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on. |
| Transfert entre opérateurs | Oui Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. |
| Extensions personnalisées | Oui 35+ integrations are available with ProProfs Chat |
| Discussion proactive | Oui ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions. |
| Suivi des visites | Oui Real-time visitor monitoring of visitor. |
| Video chat | Non |
| Capture d'écran à distance | Oui Available with 3rd party extensions. |
| API | Oui API Available. |
| Réseaux sociaux | |
| Site web | proprofschat.com |
| @proprofs | |
| facebook.com/... |