Nom | Zendesk Chat | ArcChat.com | LiveChat | Olark | Zazachat | OggChat | Banckle Chat | Lime Talk | Jitbit Live Chat | Kayako SupportSuite |
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Site web | zendesk.com/... | livechatinc.com/... | olark.com | zazachat.com | oggchat.com | banckle.com/... | limetalk.com | jitbit.com/... | kayako.com | |
Image | ||||||||||
Capture d'écran | ||||||||||
Live chat widget | ||||||||||
Période d'essai gratuite | Oui 14 days | Oui 14 days | Oui Testez les fonctionnalités de l’abonnement Équipe pendant 14 jours | Oui Free plan, & all paid plans have 14 days free trial | Oui 14 Days Free Trial | Oui 14 days free trial | Oui 15 days | Oui 21 days | ||
Tarifs |
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| Facturation annuelle :
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Save 35% with a 2 year commitment. |
|
| Plans
| Unlimited version starting from $4,2 / month. | $24 / agent / month | |
Date de lancement | 2015 | 25 jun. 2002 | 1 aoû. 2009 | 1 sep. 2009 | 1 aoû. 2010 | 1 jan. 2012 | 2001 | |||
Fonctionnalités | ||||||||||
Application Web | Oui | Oui Simplified UI for small business | Oui Compatible with all up-to-date browsers. | Oui | Oui | Oui Setup and Visitor Monitoring | Oui | Oui | Oui | Non |
IM (Google Talk, Jabber...) integration | - | Non LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Oui Agents use gTalk/Jabber | Oui | Oui | |||||
Applications bureau (desktop) | - Through IM clients | Oui web browser, Windows, Mac OS X | Oui through IM clients | Oui Through IM Clients | Oui Through IM clients | Oui through IM clients | Oui | |||
Support Mobile | Non | Oui Free for Android. iOS coming 2016. | Oui Mobile applications for iPad, iPhone, and Android devices. | Non No native app, but any Jabber/XMPP app will work | Oui Any gTalk/Jabber client | Oui Android,IOS native application | - | Non | ||
Fonctionne pour les utilisateurs sur mobile ? | Oui Works on some mobile devices. HTML5 dashboard | Oui Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Oui Optimized for mobile devices does not require Flash to work. | Oui | Oui | Oui | Oui | |||
Statistiques du chat | Oui | Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Oui | Oui Today's Stats: Visits, Views and Chat Sessions Stats are updated every 15 seconds | Oui | Oui interactive graphs, customizable reports available | Oui | Oui | Non | |
Multi-site | Oui | Oui Unlimited | Oui There's no limit. One account can be used to manage multiple websites. | Oui | Oui | Oui Unlimited in all plans | Oui no extra payment | Oui | Oui | |
Opérateurs multiples | Oui | Oui 10 operators per site for same price | Oui Every user can have their own account. Different agent roles available. | Oui | Oui | Oui | Oui | Oui | Oui | Oui |
Transcriptions des conversations | Oui | Oui All, missed or none. Also available in Dashboard | Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Oui | Oui | Oui Saved on server, so can be accessed from any place at any time | Oui | Oui | Oui | |
Messages hors ligne | Oui | Oui | Oui Offline messages are saved as tickets, forwarded to a help desk or email address. | Oui Messages sent to an email address(es) or into a CRM. | Oui | Oui | Oui | Oui | ||
Cobrowsing | Non | Oui You can see where user is navigating | Oui With the use of a 3rd party application. | Oui push webpages | Non | - On plan | Non | |||
Personnalisation de l'apparence | Oui | Oui 75+ options & 1-click palettes | Oui Several chat window themes to choose from. CSS customization, branding and white label version are available. | Oui personnalisation CSS + version en marque blanche | Oui Full CSS, White Label, Custom Buttons, Custom Logos | Oui interface to customize the chat window as you want | Oui | Oui | ||
Profil des visiteurs | Oui | Oui | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Oui | Oui | Oui Support customized visitor information | Oui | - | Oui |
Réponses pré-enregistrées | Oui | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Oui Using 3rd Party Macros | Oui | Oui Default responses as well as canned messages | Oui | Oui | Oui | ||
Multilingue | Oui | Oui 1 click translation to multi languages or custom translation | Oui 40+ langues disponibles. | Oui | Oui | Oui | Oui | Oui | ||
Contrôle de la navigation utilisateur | Oui Visualisation du trajet du visiteur sur le site et de chaque changement de page. | Oui | Oui The user's browsing path is displayed in real-time to provide details on visited pages. | Oui | Oui | Oui | Oui | |||
Transfert entre opérateurs | Oui | Oui Operators see conversations and can join/leave at any moment | Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Oui type !transfer command to transfer to all available operators, transcript link shows to new operator | Oui | Oui Chat history is transferred along with the visitor. | Oui | Oui | ||
Extensions personnalisées | Oui Javascript API, Many integrations (Zendesk, Salesforce, etc) | Non We've noticed it only brings more distraction for our clients. | Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Oui API Extensible (architecture de plugins JavaScript) | Oui | Oui API, Many integrations (Zendesk, Salesforce, etc) | Non | |||
Discussion proactive | Oui | Oui Simple to understand "Auto actions" When... Then... | Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Oui Fully customizable rule-based triggers | Oui | Oui Rule-based triggers | Oui | Oui | ||
Suivi des visites | Oui | Oui Can see who and where are browsing right now | Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Oui Visitor State: Chatting, Browsing, Departed. Browsing visitors can be invited to chat proactively | Oui | Oui | Oui Fully customizable rule-based triggers. | Oui | |
Video chat | Non | Non | Non | Non | Non | Non | Non | Non | Non | Non |
Capture d'écran à distance | Non | Non | Oui With the use of a 3rd party application. | Non | Non | Non | Non | Non | Oui | |
API | Oui | Non We've noticed it only brings more distraction. | Oui Open API | Oui http://www.olark.com/docs | Oui | Oui | Oui | Oui | ||
Réseaux sociaux | ||||||||||
J'aime | J'aime 45 | J'aime 4 | J'aime 51 | J'aime 13 | J'aime 1 | J'aime 1 | J'aime 6 | J'aime 1 | J'aime 0 | J'aime 1 |
Site web | zendesk.com/... | livechatinc.com/... | olark.com | zazachat.com | oggchat.com | banckle.com/... | limetalk.com | jitbit.com/... | kayako.com | |
@zendesk | @LiveChat | @olark | @oggchat | @banckle | @kayako | |||||
facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |