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LiveChatSmartsuppSnapEngageUserlikeZendesk ChatiAdvizeCrispCYWYCTarget First
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Webseitelivechatinc.com/...smartsupp.comsnapengage.comuserlike.comzendesk.com/...iadvize.com/en/crisp.chatcywyc.frtargetfirst.com
Beschreibung

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...
Crisp est une solution de gestion de la relation client multicanal pour petites et moyennes entreprises. Le logiciel est très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7.
CYWYC est une plateforme d'accompagnement des internautes dans leur navigation et dans la prise de décisions de vos services / produits. Notre solution de "live chat" couplée à notre algorithme d'analyse comportementale permet de répondre aux questions des internautes au moment ou le plus opportun. Nos équipes d'opérateurs spécialisés peuvent également se former rapidement à vos services / produits, afin de répondre aux questions de vos internautes 7j/7 de 8h à 22h en respectant votre discours commercial et nos méthodologie de vente à distance. A travers cela, votre taux de transformation s'améliorera de manière significative. 100% des clients CYWYC qui utilisent notre système sont satisfait des résultats obtenus.Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client.
Video
Kostenlose TestphaseJa 14 days, no credit card required.Ja 15 daysJa 14 days - no credit card required - Free plan availableJa 14 daysJa 7 days - Apply here: http://www.iadvize.com/en/free-trial/Ja 14 jours d'essaiJaJa 14 jours d'essai gratuit
Pricing plans
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Crisp Basic : free
  • Crisp Pro : $25 per team
  • Crisp Unlimited : $95 all unlimited
Facturation à la performance
  • Start - 39€ HT/mois
  • Start + - 53€ HT/mois
  • Pro - 79€ HT/mois
  • Entreprise - 149€ HT/mois

Voir le détail des tarifs ici: targetfirst.com/...

Launch date2002-06-25 2013-04-01 2008-10-01 2012-03-01 2010-01-08 2015-11-01 2014-01-01 2011-01-27
Eigenschaften
Web-based ApplicationJa Compatible with all up-to-date browsers.JaJaJaJaJa PHP Web applicationJa ResponsiveJaJa Responsive
IM (Google Talk, Jabber...) integrationNein LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Ja XMPP (Jabber)Ja Jabber compatible-Ja SlackJaNein
Desktop ApplicationsJa Desktop apps for Windows and Mac OS X.Ja XMPP (Jabber) : Pidgin, AdiumJa Through Google-talk and Skype IM clients on both Mac and WindowsJa Compatible with instant messengers for Windows and Mac- Through IM clientsJa Available on every computer through a internet navigatorJaJaJa Compatible Windows et Mac
Native mobile applicationJa Mobile applications for iPad, iPhone, and Android devices.Ja XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Nein No native app (any Google Talk client or Skype)Ja Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)NeinJa Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Ja iOS, AndroidJa Site et application mobileJa IoS,Android
Works for customers on mobile devices?Ja Optimized for mobile devices does not require Flash to work.Ja fully responsive chat boxJaJa Optimized for mobile devices (smartphone & tablet)Ja Works on some mobile devices. HTML5 dashboardJa yes - optimised for mobile devicesJaJaJa Le widget de chat s'adapte aux mobiles IoS et Android
Chat statisticsJa Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).JaJa Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationJa Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIJaJa More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsJaJa Statistiques instantanées pour suivre les performances de l'outilJa Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances
Multi-siteJa There's no limit. One account can be used to manage multiple websites.Ja no extra chargeJa Unlimited in all plansJa Integrate single or multiple widget per site by group, type of support or user behavior.JaJa Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteJaJa Possibilité de donner accès à plusieurs sites avec la même configurationJa
Multiple operatorsJa Every user can have their own account. Different agent roles available.JaJaJa Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.JaJa UnlimitedJa UnlimitedJaJa
Conversation transcriptsJa Chat transcripts are stored in LiveChat. Option to export archived transcripts.JaJaJa Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.JaJa UnlimitedJaJa InstantanéeJa
Offline messagesJa Offline messages are saved as tickets, forwarded to a help desk or email address.JaJaJa Yes. Synchronous and asynchronous communication modeJaJaJa E-mail can be repliedJa Selon la demandeJa Formulaire en absence, prise de rdv
CobrowsingJa With the use of a 3rd party application.Ja Screen recordingJaJa Guide your visitor to any page of your website.NeinJa You can see their actions in real-time. If necessary, your can take control of the visitor's browserJaJa Possibilité de voir ou se situe l'internaute quand on le souhaiteJa Voyez en temps réel ce que font vos visiteurs de sorte à les guider
Visual customizationJa Several chat window themes to choose from. CSS customization, branding and white label version are available.JaJa Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planJa Fully customizable and text customizationJaJa Graphic design customisation: interface to customize the chat window as you wantJaJa Complètement personnalisable. Possibilité d'intégrer des images JPEGJa Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...)
Visitor detailsJa Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Ja You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersJa User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Ja Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.JaJa Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteJa See chat users types in real-time, country, town, social networks, etcJa Toutes les informations sur le visiteur sont disponibles (nombres de visites sur le sites, parcours effectués, pays de connexion, client ou prospect...Ja Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc...
Predefined responsesJa Canned replies are tag-based - by typing in #tag a corresponding answer pops up.JaJa With shortcutsJa Easily create chat macros and sort them into groups.JaJa Canned responses plus smart answers that are automatically generated.JaJa Base de connaissances disponibles, possibilités d'intégrer un fichier excel.Ja Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.
International supportJa 40+ languages available.Ja Chat support in English, French and CzechJa 26 languagesJa Multilingual-SupportJaJa Multilingual support: French, English, Spanish and German.Ja 48 languesJa Français, Anglais, Espagnol (Allemand et Italien en cours)Ja Disponible dans plusieurs langues
Clickpath TrackerJa The user's browsing path is displayed in real-time to provide details on visited pages.Ja Visitor recordingJaJa See at what url your chat partners are and how they navigate over your site.NeinJaJa MagicBrowse + MagicMapJaJa Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.
Transfer to another operatorJa Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.JaJa Transfer easily between agents, tiers and groupsJa Conversation including chat transcripts can be forwarded to other operators.JaJa Transfer from Agent to Agent, from expert to agent but also from bot to agent.Ja Shared inbox between operators. What you see is what your team seeJaJa Transfert du chat en temps réel entre opérateurs
Custom extensionsJa 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.JaJa Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Ja Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more.Ja Javascript API, Many integrations (Zendesk, Salesforce, etc)Ja API: Salesforce, Zendesk...Ja 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskJaJa API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal
Proactive chat triggersJa LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.JaJa Proactive chat implementation engages with the visitor on behalf of an agent currently online.Ja Fully CustomizableJaJa Intelligent Targeting rules. Fully customizable based on scoring and criteria.JaJa Algorithme d'analyse comportemental disponible avec la possibilité de choisir ses critères de proactivitéJa Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords)
Visitor MonitoringJa Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.JaNeinJa Available while user is connectedJaJa You can see their actions in real-time. If necessary, your can take control of the visitor's browserJaJaJa Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...)
Video chatNeinNein Visitor recordingNeinJaNeinJa Human support via video chat. The user can decide whether they are visible or not.JaNeinNein
Remote screenshotJa With the use of a 3rd party application.Ja Screen recordingJaJaNeinJaJaJa
APIJa Open APIJa https://developers.smartsupp.com/JaJa Open API, Javascript API, and remote API to set up advanced chat behavior.JaJa Free APIJa Api Javascript, RESTJaJa Free API
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