 Name | LiveChat | Smartsupp | SnapEngage | Userlike | Zendesk Chat | iAdvize | Crisp | CYWYC | Target First |
|---|---|---|---|---|---|---|---|---|---|
| Bild |  |  |  |  |  |  |  |  |  |
| Webseite | livechatinc.com/... | smartsupp.com | snapengage.com | userlike.com | zendesk.com/... | iadvize.com/en/ | crisp.chat | cywyc.fr | targetfirst.com |
| Beschreibung | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Crisp est une solution de gestion de la relation client
multicanal pour petites et moyennes entreprises. Le logiciel est
très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point. Des applications (iOS, Android, Mac et Windows) sont disponibles Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi: Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7. | CYWYC est une plateforme d'accompagnement des internautes dans leur navigation et dans la prise de décisions de vos services / produits. Notre solution de "live chat" couplée à notre algorithme d'analyse comportementale permet de répondre aux questions des internautes au moment ou le plus opportun. Nos équipes d'opérateurs spécialisés peuvent également se former rapidement à vos services / produits, afin de répondre aux questions de vos internautes 7j/7 de 8h à 22h en respectant votre discours commercial et nos méthodologie de vente à distance. A travers cela, votre taux de transformation s'améliorera de manière significative. 100% des clients CYWYC qui utilisent notre système sont satisfait des résultats obtenus. | Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client. |
| Video |  |  |  |  |  |  |  |  | |
| Kostenlose Testphase | Ja 14 days, no credit card required. | Ja 15 days | Ja 14 days - no credit card required - Free plan available | Ja 14 days | Ja 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Ja 14 jours d'essai | Ja | Ja 14 jours d'essai gratuit | |
| Pricing plans |
There's no limit of active chats going at any one
time. |
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| Facturation à la performance |
Voir le détail des tarifs ici: targetfirst.com/... | |
| Launch date | 2002-06-25 | 2013-04-01 | 2008-10-01 | 2012-03-01 | 2010-01-08 | 2015-11-01 | 2014-01-01 | 2011-01-27 | |
| Eigenschaften | |||||||||
| Web-based Application | Ja Compatible with all up-to-date browsers. | Ja | Ja | Ja | Ja | Ja PHP Web application | Ja Responsive | Ja | Ja Responsive |
| IM (Google Talk, Jabber...) integration | Nein LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Ja XMPP (Jabber) | Ja Jabber compatible | - | Ja Slack | Ja | Nein | ||
| Desktop Applications | Ja Desktop apps for Windows and Mac OS X. | Ja XMPP (Jabber) : Pidgin, Adium | Ja Through Google-talk and Skype IM clients on both Mac and Windows | Ja Compatible with instant messengers for Windows and Mac | - Through IM clients | Ja Available on every computer through a internet navigator | Ja | Ja | Ja Compatible Windows et Mac |
| Native mobile application | Ja Mobile applications for iPad, iPhone, and Android devices. | Ja XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Nein No native app (any Google Talk client or Skype) | Ja Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Nein | Ja Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Ja iOS, Android | Ja Site et application mobile | Ja IoS,Android |
| Works for customers on mobile devices? | Ja Optimized for mobile devices does not require Flash to work. | Ja fully responsive chat box | Ja | Ja Optimized for mobile devices (smartphone & tablet) | Ja Works on some mobile devices. HTML5 dashboard | Ja yes - optimised for mobile devices | Ja | Ja | Ja Le widget de chat s'adapte aux mobiles IoS et Android |
| Chat statistics | Ja Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Ja | Ja Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Ja Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Ja | Ja More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Ja | Ja Statistiques instantanées pour suivre les performances de l'outil | Ja Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances |
| Multi-site | Ja There's no limit. One account can be used to manage multiple websites. | Ja no extra charge | Ja Unlimited in all plans | Ja Integrate single or multiple widget per site by group, type of support or user behavior. | Ja | Ja Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Ja | Ja Possibilité de donner accès à plusieurs sites avec la même configuration | Ja |
| Multiple operators | Ja Every user can have their own account. Different agent roles available. | Ja | Ja | Ja Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Ja | Ja Unlimited | Ja Unlimited | Ja | Ja |
| Conversation transcripts | Ja Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Ja | Ja | Ja Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Ja | Ja Unlimited | Ja | Ja Instantanée | Ja |
| Offline messages | Ja Offline messages are saved as tickets, forwarded to a help desk or email address. | Ja | Ja | Ja Yes. Synchronous and asynchronous communication mode | Ja | Ja | Ja E-mail can be replied | Ja Selon la demande | Ja Formulaire en absence, prise de rdv |
| Cobrowsing | Ja With the use of a 3rd party application. | Ja Screen recording | Ja | Ja Guide your visitor to any page of your website. | Nein | Ja You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Ja | Ja Possibilité de voir ou se situe l'internaute quand on le souhaite | Ja Voyez en temps réel ce que font vos visiteurs de sorte à les guider |
| Visual customization | Ja Several chat window themes to choose from. CSS customization, branding and white label version are available. | Ja | Ja Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Ja Fully customizable and text customization | Ja | Ja Graphic design customisation: interface to customize the chat window as you want | Ja | Ja Complètement personnalisable. Possibilité d'intégrer des images JPEG | Ja Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) |
| Visitor details | Ja Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Ja You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Ja User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Ja Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Ja | Ja Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Ja See chat users types in real-time, country, town, social networks, etc | Ja Toutes les informations sur le visiteur sont disponibles (nombres de visites sur le sites, parcours effectués, pays de connexion, client ou prospect... | Ja Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... |
| Predefined responses | Ja Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Ja | Ja With shortcuts | Ja Easily create chat macros and sort them into groups. | Ja | Ja Canned responses plus smart answers that are automatically generated. | Ja | Ja Base de connaissances disponibles, possibilités d'intégrer un fichier excel. | Ja Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. |
| International support | Ja 40+ languages available. | Ja Chat support in English, French and Czech | Ja 26 languages | Ja Multilingual-Support | Ja | Ja Multilingual support: French, English, Spanish and German. | Ja 48 langues | Ja Français, Anglais, Espagnol (Allemand et Italien en cours) | Ja Disponible dans plusieurs langues |
| Clickpath Tracker | Ja The user's browsing path is displayed in real-time to provide details on visited pages. | Ja Visitor recording | Ja | Ja See at what url your chat partners are and how they navigate over your site. | Nein | Ja | Ja MagicBrowse + MagicMap | Ja | Ja Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. |
| Transfer to another operator | Ja Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Ja | Ja Transfer easily between agents, tiers and groups | Ja Conversation including chat transcripts can be forwarded to other operators. | Ja | Ja Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Ja Shared inbox between operators. What you see is what your team see | Ja | Ja Transfert du chat en temps réel entre opérateurs |
| Custom extensions | Ja 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Ja | Ja Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Ja Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Ja Javascript API, Many integrations (Zendesk, Salesforce, etc) | Ja API: Salesforce, Zendesk... | Ja 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | Ja | Ja API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal |
| Proactive chat triggers | Ja LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Ja | Ja Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Ja Fully Customizable | Ja | Ja Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Ja | Ja Algorithme d'analyse comportemental disponible avec la possibilité de choisir ses critères de proactivité | Ja Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) |
| Visitor Monitoring | Ja Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Ja | Nein | Ja Available while user is connected | Ja | Ja You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Ja | Ja | Ja Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) |
| Video chat | Nein | Nein Visitor recording | Nein | Ja | Nein | Ja Human support via video chat. The user can decide whether they are visible or not. | Ja | Nein | Nein |
| Remote screenshot | Ja With the use of a 3rd party application. | Ja Screen recording | Ja | Ja | Nein | Ja | Ja | Ja | |
| API | Ja Open API | Ja https://developers.smartsupp.com/ | Ja | Ja Open API, Javascript API, and remote API to set up advanced chat behavior. | Ja | Ja Free API | Ja Api Javascript, REST | Ja | Ja Free API |
| Social Networks | |||||||||
| Ich mag das | Likes 53 | Likes 8 | Likes 14 | Likes 111 | Likes 45 | Likes 31 | Likes 7 | Likes 1 | Likes 6 |
| Webseite | livechatinc.com/... | smartsupp.com | snapengage.com | userlike.com | zendesk.com/... | iadvize.com/en/ | crisp.chat | cywyc.fr | targetfirst.com |
| @LiveChat | @smartsuppcom | @snapengage | @userlike | @zendesk | @iadvize | @crispchat | @cywyc_ | @_Targetfirst | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |