So Long, Meebo: Virtual Reference & Chat Options for Libraries | Comparison tables

Link	LibChat	LibraryH3lp	Trillian	Zoho	Chatango
Ich mag das	Likes 0	Likes 0	Likes 0	Likes 0	Likes 0
Webseite	springshare.com/...	libraryh3lp.com	trillian.im	zoho.com/...	chatango.com
Aktualisieren	2012-08-02 18:27:38	2012-08-02 18:27:38	2013-06-18 20:29:34	2023-03-31 05:41:33	2012-12-19 16:00:08
Preisgestaltung
Preis	$499 annually	from $180 annually, depends on institution size; SMS begins at $50 per 1000 msgs libraryh3lp.com/... Note: My Customer Cloud version of this product identical in every respect except pricing; .20 per chat*; 0.03 per SMS	Free; $12 annually for Pro version	Free	Free
Kostenlose Testphase	Ja	Ja 90 days	Nein N/A	Nein N/A	Nein N/A
Eigenschaften
Cross-platform	All major browsers	All major browsers	All major browsers; client works on Windows and Mac	All major browsers	All major browsers
Networks supported	None: not based on Jabber protocol	AIM, Yahoo!, MSN, Google Talk, ICQ, Facebook, XMPP/Jabber	AIM, MSN, Yahoo!, Facebook, Twitter, Google Talk, ICQ, Jabber/XMPP, Windows Live, IRC, Bonjour	Google, Facebook, Yahoo, MSN, AIM, ICQ, MySpace, Jabber	None
Concurrent operators	2	Unlimited	Multiple connections to same account permitted	1	1 per room; can create unlimited rooms
Flash-based	Nein	Nein	- web version only	- Sound options are flash-based	Ja
Chat transcripts	Ja	Ja can be toggled on/off	Ja	Ja can be purged	Ja
LibAnswers/Guides integration	Ja	Ja Works with Libguides; some LibAnswers integration possible. http://docs.libraryh3lp.com/libguides.html	Nein	Ja Can add widget to LibGuides	Nein
SMS	Ja	Ja	- Workaround using AIM hack	- Workaround using Google Voice & GVMax or AIM hack	Nein
Twitter integration	Ja	- In development	Ja	Nein	Nein
Embeddable	Ja Widget	Ja Widget (includes "float over" and "pop out" options)	Nein	Ja Widget - similar to meebo	Ja
Mobile-friendly widget	Ja	Ja	Ja Mobile app	Ja	- Flash rules out iOS
Customizable appearance	Ja	Ja	- skins available for Windows client	Ja	Ja
Multiple queues	Ja	Ja	Nein	Nein	Nein
Transfer chats	Ja	Ja	Nein	Nein	Nein
Stats/report generation	Ja Extensive analytical tools. http://www.springshare.com/libanswers/features.html	Ja Extensive reporting tools available; stats also available via API.	Nein	Nein	Nein
Custom APIs	Nein	Ja APIs and "hackable code"	Nein Pro version can be extended by plugins	Nein	Nein
Local client available	Nein	Ja through Pidgin, Adium, Psi, any XMPP/Jabber client, including mobile clients.	Ja	Ja through Pidgin or Trillian or Gajim	Nein
File attachment	Nein	Ja 20 meg max	Ja	- can only send to registered Zoho users	Nein
Ads	Nein	Nein	Ja in free version; No ads in Pro	Nein	Ja in user profiles
Audio/video	Nein	Nein	- Audio only	Ja	- uses Adobe Flash
Customizable notifications	Ja	Ja Standard away message or hide widget when offline	Ja	- Simple status updates only; no pop-up notifications	- Yes, with free MessageCatcher download (Windows only)
Privacy features	Patron data securely stored in Springshare database; purge on request; SMS numbers never displayed; "We will never sell, distribute, or misuse patron information in any way"	Library can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data mining	128-bit Blowfish encryption built-in	SSL; chat history can be purged	"We do not read private one-on-one conversations that occur in Chatango...We do store your IPs, and use cookies to identify users, just like every other site in the world. When you send a message in a group chat, your IP address is visible to the chat owner and to the chat moderators, that the chat owner creates. We don't store your passwords, just their HMAC's. We do not store any credit card numbers when you support Chatango. We do not sell your email addresses to spammers or marketing agencies. And there is no spyware and no adware in MessageCatcher."
Customer support	Ja	Ja	- Support via email for Pro customers	Ja	Nein