Zopim Vs IMsupporting - Live chat software

Business > Enterprises > Livechat
2017-01-27 07:17:09
Compare Zopim vs IMsupporting
IMsupporting Live Chat SoftwareZopim
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UK based Live Chat Software provider. 100% webbased. The Live chat software is a Cloud based solution so you have no downloads. It contains all features you would expect from a live chat solution and available 24x7. No need to upgrade, install servers or anything else. With instant access you can be up and running within minutes.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
Video tourhttps://www.youtube.com/watch?v=mym-ib8fXtwhttps://youtu.be/tSRSn9hJU1c
Free trial periodYes 32 days +Yes 14 days
Pricing plans
  • FREE TIER Instant access basic chat
  • Basic Plan: £9.99 Per month, 1 operator
  • Business Plan: £14.99 Per month
  • Large Business Plan: £49.99 Per month
  • Bespoke Plan: From £299.99 Per month
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Launch date2009-11-02
Web-based ApplicationYesYes
Desktop ApplicationsYes- Through IM clients
Native mobile applicationYes Android and Available webbased.No
Works for customers on mobile devices?YesYes Works on some mobile devices. HTML5 dashboard
Chat statisticsYesYes
Multiple operatorsYesYes
Conversation transcriptsYesYes
Offline messagesYesYes
Cobrowsing- See where the end user is on a single webpage at any timeNo
Visual customizationYes CSS based changesYes
Visitor detailsYesYes
Predefined responsesYesYes
International supportYes UTF8 CompatibleYes
Clickpath TrackerYesNo
Transfer to another operatorYes Any operator can join and take over a chat session ( or co-chat )Yes
Custom extensionsYesYes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYesYes
Visitor MonitoringYesYes
Video chatNoNo
Remote screenshotYes View the pages your visitors are on in realtime.No
API- Limited public accessYes
Social Networks
  • 2013-04-01 00:13:30
    2017-01-27 07:17:09
  • Livechat
  • Compare Zopim vs IMsupporting
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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