Zopim Vs IMsupporting - Live chat software
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Compare Zopim vs IMsupporting
Compare Zopim vs IMsupporting
Name | IMsupporting Live Chat Software | Zendesk Chat |
|---|---|---|
| Like | Likes 12 | Likes 45 |
| Image |  |  |
| Website | IMsupporting.com | zendesk.com/... |
| Description | UK based Live Chat Software provider. 100% webbased. The Live chat software is a Cloud based solution so you have no downloads. It contains all features you would expect from a live chat solution and available 24x7. No need to upgrade, install servers or anything else. With instant access you can be up and running within minutes. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |
| Video |  |  |
| Free trial period | Yes 32 days + | Yes 14 days |
| Pricing plans |
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| Launch date | Nov. 2nd 2009 | |
| Features | ||
| Web-based Application | Yes | Yes |
| Desktop Applications | Yes | - Through IM clients |
| Native mobile application | Yes Android and Available webbased. | No |
| Works for customers on mobile devices? | Yes | Yes Works on some mobile devices. HTML5 dashboard |
| Chat statistics | Yes | Yes |
| Multi-site | Yes | Yes |
| Multiple operators | Yes | Yes |
| Conversation transcripts | Yes | Yes |
| Offline messages | Yes | Yes |
| Cobrowsing | - See where the end user is on a single webpage at any time | No |
| Visual customization | Yes CSS based changes | Yes |
| Visitor details | Yes | Yes |
| Predefined responses | Yes | Yes |
| International support | Yes UTF8 Compatible | Yes |
| Clickpath Tracker | Yes | No |
| Transfer to another operator | Yes Any operator can join and take over a chat session ( or co-chat ) | Yes |
| Custom extensions | Yes | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) |
| Proactive chat triggers | Yes | Yes |
| Visitor Monitoring | Yes | Yes |
| Video chat | No | No |
| Remote screenshot | Yes View the pages your visitors are on in realtime. | No |
| API | - Limited public access | Yes |
| Social Networks | ||
| Website | IMsupporting.com | zendesk.com/... |
| @imsupporting | @zendesk | |
| facebook.com/... | facebook.com/... |
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