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Salesforce HelpDesk

0

Formerly Desk.com

Service Desk Solutions online (SaaS)
Name
Salesforce HelpDesk
Editor/OwnerSalesForce
Websitesalesforce.com/...
Latest version
SaaSYes
On Premise VersionNo
Languages
Platforms
WebYes
Mobile support
Sent emails
networkedhelpdesk.org
Pricing
Free versionYes 3 agents free, limited features
Starting price$ 360 /y/agent
Price
Price Advanced$ 600 /y/agent
Management
LDAP/AD integration
Social Networks IntegrationYes twitter, Facebook
Group User Controls
Support
Email SupportYes paid
Phone SupportYes paid
Features
Project Tracking
Time tracking / Timesheets
Resource management
Scheduler
ITIL compliance
Self Help / KB / ForumsYes
Security
Compatible SSLYes
Service Level Agreement (SLA)
Data Import/Export
Languages
Multi-languageYes us free, 3 lang entry, 50+ full
EnglishYes
FrenchYes paid
GermanYes paid
ItalianYes paid
SpanishYes paid
Websites
English
Public
Public
Oct. 23rd 2020 1:40:11 PM
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