 Name | livechat | Zendesk Chat | Olark | LivePerson | Live2Support | HeyBubble | Kayako SupportSuite | Crisp |
|---|---|---|---|---|---|---|---|---|
| Image |  |  |  |  |  |  |  | |
| Website | livechatinc.com | zendesk.com/... | olark.com | liveperson.com | live2support.com | heybubble.com | kayako.com | crisp.chat |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | Crisp is a livechat designed for startups and really simple
to use
Crisp allows to manage users across multiple websites Apps (iOS, Android, Mac & Windows) are available | |
| Free trial period | Yes 30 days, no credit card required. | Yes 14 days | Yes Free plan, & all paid plans have 14 days free trial | Yes 14 days free trial | Yes 15 days free trial | Yes 14 Days, and Freemium package | Yes 14 jours d'essai | |
| Pricing plans |
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... |
|
Save 35% with a 2 year commitment. | You can pick a plan according to your requirement. Custom plan
is also available.
|
| $24 / agent / month | Free | |
| Launch date | Jun. 25th 2002 | Aug. 1st 2009 | Nov. 7th 2003 | Jan. 1st 2013 | 2001 | Nov. 1st 2015 | ||
| Features | ||||||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes | Yes HTML 5 Supportive | Yes Full HTML5 and Javascript Web application | No | Yes Responsive |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | - | Yes GTalk | Yes All Jabber compatible IMs and a very unique Skype integration | Yes Slack | |||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | - Through IM clients | Yes through IM clients | Yes | Yes Windows, Mac OS and IM Clients | Yes Using Instant Messaging systems | Yes | Yes |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No | No No native app, but any Jabber/XMPP app will work | Yes for visitors | Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. | Yes Any Skype or Jabber compatible mobile app | No | Yes iOS, Android |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes Works on some mobile devices. HTML5 dashboard | Yes | Yes | Yes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. | Yes Yes | Yes | |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes | Yes | Yes Chat Transcripts is saved and can be accessible anytime. | Yes Amazing statistics and reports | No | Yes |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes | Yes | Yes Custom Plan Available | Yes Unlimited | Yes | Yes Unlimited |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes | Yes | Yes Yes, For PRO and ADVANCED packages only | Yes | Yes Unlimited |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes | Yes Saved on server and can be accessed from any time at any place. | Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Yes | Yes |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes Sent to email address | Yes | Yes E-mail can be replied |
| Cobrowsing | Yes With the use of a 3rd party application. | No | Yes push webpages | Yes | Yes Push Webpages | No | No | Yes |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes | Yes | Yes Several themes and text customization + multiple action buttons and your company logo | Yes | Yes |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes | Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time | Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Yes | Yes See chat users types in real-time, country, town, social networks, etc |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes | Yes Using 3rd Party Macros | Yes | Yes | Yes Shortcuts using # symbol in the chat | Yes | - Soon |
| International support | Yes 40+ languages available. | Yes | Yes | Yes | Yes Multilingual Option | Yes | Yes | Yes 25 languages |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | No | Yes | Yes | Yes | Yes Every pages, from referrer to current page with associated time spent | Yes | Yes Real-time |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes | Yes Chat and Chat history is transferable to Agent, Group, with visitors detail. | Yes To a specific operator, a group of operator or the first available operator | Yes | Yes Shared inbox between operators. What you see is what your team see |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes | Yes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. | Yes API | No | Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes | Yes Fully customizable rule-based triggers | Yes | Yes Fully Customizable | Yes By time spent | Yes | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes | Yes | Yes | Yes | Yes |
| Video chat | No | No | No | Yes | No Not Necessary | No | No | - Soon |
| Remote screenshot | Yes With the use of a 3rd party application. | No | No | Yes | Yes | No | Yes | - Soon |
| API | Yes Open API available. | Yes | Yes http://www.olark.com/docs | Yes for visitor customization, agents... | Yes | Yes | Yes | Yes Api Javascript, REST |
| Social Networks | ||||||||
| Like | Likes 1 | Likes 45 | Likes 14 | Likes 0 | Likes 11 | Likes 31 | Likes 1 | Likes 7 |
| Website | livechatinc.com | zendesk.com/... | olark.com | liveperson.com | live2support.com | heybubble.com | kayako.com | crisp.chat |
| @LiveChat | @zendesk | @olark | @liveperson | @live2support | @HeyBubbleInc | @kayako | @crispchat | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | |
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