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Name
IMsupporting Live Chat SoftwareLive2Support
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WebsiteIMsupporting.comlive2support.com
Description

UK based Live Chat Software provider. 100% webbased. The Live chat software is a Cloud based solution so you have no downloads. It contains all features you would expect from a live chat solution and available 24x7. No need to upgrade, install servers or anything else. With instant access you can be up and running within minutes.

Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means.
It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website.
Live2support also provide personalized deployment services, with a committed success manager,24/7 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.

Video
Free trial periodYes 32 days +Yes 15 days free trial
Pricing plans
  • FREE TIER Instant access basic chat
  • Basic Plan: £9.99 Per month, 1 operator
  • Business Plan: £14.99 Per month
  • Large Business Plan: £49.99 Per month
  • Bespoke Plan: From £299.99 Per month

You can pick a plan according to your requirement. Custom plan is also available.

  • Bronze Plan: $9.99/month (1 operator)
  • Silver Plan: $19.95/month (1+1 operators)
  • Gold Plan: $39.95/month (2+1 operators)
  • Additional per Operator: $13/month
Launch dateNov. 2nd 2009 Nov. 7th 2003
Features
Web-based ApplicationYesYes HTML 5 Supportive
Desktop ApplicationsYesYes Windows, Mac OS and IM Clients
Native mobile applicationYes Android and Available webbased.Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet.
Works for customers on mobile devices?YesYes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser.
Chat statisticsYesYes Chat Transcripts is saved and can be accessible anytime.
Multi-siteYesYes Custom Plan Available
Multiple operatorsYesYes
Conversation transcriptsYesYes Saved on server and can be accessed from any time at any place.
Offline messagesYesYes
Cobrowsing- See where the end user is on a single webpage at any timeYes Push Webpages
Visual customizationYes CSS based changesYes
Visitor detailsYesYes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time
Predefined responsesYesYes
International supportYes UTF8 CompatibleYes Multilingual Option
Clickpath TrackerYesYes
Transfer to another operatorYes Any operator can join and take over a chat session ( or co-chat )Yes Chat and Chat history is transferable to Agent, Group, with visitors detail.
Custom extensionsYesYes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system.
Proactive chat triggersYesYes Fully Customizable
Visitor MonitoringYesYes
Video chatNoNo Not Necessary
Remote screenshotYes View the pages your visitors are on in realtime.Yes
API- Limited public accessYes
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WebsiteIMsupporting.comlive2support.com
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