 Name | LiveChat | Olark | SnapEngage | Userlike | Formilla | Zendesk Chat | iAdvize | OggChat | Target First | ClickDesk |
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| Image |  |  |  |  |  |  |  |  |  |  |
| Website | livechatinc.com/... | olark.com | snapengage.com | userlike.com | formilla.com | zendesk.com/... | iadvize.com/en/ | oggchat.com | targetfirst.com | clickdesk.com |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps. We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com! Features listed here: formilla.com/... Pricing listed here: formilla.com/... | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it. | TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites. 1.Monitor visitors on your website in real time 2. Receive alerts to target higher value visitors 3. Helpfully engage and convert. Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction. Add a sales guy to your website. Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service. We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting. | ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar. ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly. |
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| Free trial period | Yes 14 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes 15 days | Yes 14 days - no credit card required - Free plan available | Yes 15 days, no credit card required. | Yes 14 days | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 14 Days Free Trial | Yes 15 days free trial | Yes Free plan |
| Pricing plans |
There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
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All sign-ups first start with the Premium Plus 15-day
trial |
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| Launch date | Jun. 25th 2002 | Aug. 1st 2009 | Oct. 1st 2008 | Mar. 1st 2012 | Nov. 1st 2013 | Jan. 8th 2010 | Sep. 1st 2009 | Jan. 27th 2011 | Jun. 20th 2011 | |
| Features | ||||||||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes | Yes Compatible with all up-to-date browsers. | Yes | Yes PHP Web application | Yes Setup and Visitor Monitoring | Yes Compatible with all up-to-date browsers. | Yes |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes Jabber compatible | No | - | Yes Agents use gTalk/Jabber | No | Yes Google Talk, Skype | |||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Compatible with instant messengers for Windows and Mac | Yes Windows Desktop App, Mac OS X coming soon | - Through IM clients | Yes Available on every computer through a internet navigator | Yes Through IM Clients | Yes Available for windows and OS Desktop | Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No No native app (any Google Talk client or Skype) | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Yes Native apps for iPhone/iPad and Android devices | No | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes Any gTalk/Jabber client | Yes Mobile application for Iphone, Ipad and ANdroid Devices | Yes IM (GTalk/Skype) |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes | Yes Optimized for mobile devices (smartphone & tablet) | Yes Works on all major mobile browsers (responsive) | Yes Works on some mobile devices. HTML5 dashboard | Yes yes - optimised for mobile devices | Yes | Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad) | Yes |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...) | Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes Unlimited in all plans | Yes Integrate single or multiple widget per site by group, type of support or user behavior. | Yes Yes, the Premium Plus package supports multi-site licenses. | Yes | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes | Yes Unlimited number of websites with Eezy offers | Yes Unlimited domains. |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Each chat agent can have their own unique email login and password | Yes | Yes Unlimited | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Multiple operators. Five simultaneous chats at a time for each operator. |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. | Yes | Yes Unlimited | Yes | Yes Full conversation transcripts available and downloadable | Yes Chat Transcripts |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes Yes. Synchronous and asynchronous communication mode | Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. | Yes | Yes | Yes | Yes Offline messages are saved and sent by email | Yes Converted to tickets through built-in helpdesk |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes push webpages | Yes | Yes Guide your visitor to any page of your website. | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. | No | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes See in real time exactly waht does your visitors | Yes | |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes Fully customizable and text customization | Yes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. | Yes | Yes Graphic design customisation: interface to customize the chat window as you want | Yes | Yes Customize the live chat module directly in the back office | Yes Full customization - White Label, Language, Themes, Color and Text. |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. | Yes | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...) | Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes With shortcuts | Yes Easily create chat macros and sort them into groups. | Yes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. | Yes | Yes Canned responses plus smart answers that are automatically generated. | Yes | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Shortcut messages - save multiple phrases as shortcuts. |
| International support | Yes 40+ languages available. | Yes | Yes 26 languages | Yes Multilingual-Support | Yes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. | Yes | Yes Multilingual support: French, English, Spanish and German. | Yes | Yes 6+languages available | Yes |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes See at what url your chat partners are and how they navigate over your site. | Yes See what web pages the visitor has viewed, and the current page they're on. | No | Yes | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Transfer easily between agents, tiers and groups | Yes Conversation including chat transcripts can be forwarded to other operators. | Yes Transfer to other online agents, and include a private message if necessary. | Yes | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes | Yes | Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Yes Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes API: Salesforce, Zendesk... | Yes | Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique | Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available. |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes Fully Customizable | Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ | Yes | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes | Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | No | Yes Available while user is connected | Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history | Yes |
| Video chat | No | No | No | Yes | No | No | Yes Human support via video chat. The user can decide whether they are visible or not. | No | No | No |
| Remote screenshot | Yes With the use of a 3rd party application. | No | Yes | Yes | No | No | Yes | No | ||
| API | Yes Open API | Yes http://www.olark.com/docs | Yes | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. | - Coming soon. | Yes | Yes Free API | Yes Free API | Yes Available in PRO Plan. | |
| Social Networks | ||||||||||
| Like | Likes 51 | Likes 13 | Likes 14 | Likes 111 | Likes 3 | Likes 45 | Likes 31 | Likes 1 | Likes 6 | Likes 4 |
| Website | livechatinc.com/... | olark.com | snapengage.com | userlike.com | formilla.com | zendesk.com/... | iadvize.com/en/ | oggchat.com | targetfirst.com | clickdesk.com |
| @LiveChat | @olark | @snapengage | @userlike | @Formilla | @zendesk | @iadvize | @oggchat | @_Targetfirst | @ClickDesk | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |