 Name | LiveChat | iAdvize | Live2Support | LivePerson | HeyBubble |
|---|---|---|---|---|---|
| Image |  |  |  |  |  |
| Website | livechatinc.com/... | iadvize.com/en/ | live2support.com | liveperson.com | heybubble.com |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company |
| Video |  |  |  |  | |
| Free trial period | Yes 14 days, no credit card required. | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 15 days free trial | Yes 14 days free trial | Yes 14 Days, and Freemium package |
| Pricing plans |
There's no limit of active chats going at any one
time. | You can pick a plan according to your requirement. Custom plan
is also available.
|
| ||
| Launch date | Jun. 25th 2002 | Jan. 8th 2010 | Nov. 7th 2003 | Jan. 1st 2013 | |
| Features | |||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes PHP Web application | Yes HTML 5 Supportive | Yes | Yes Full HTML5 and Javascript Web application |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes GTalk | Yes All Jabber compatible IMs and a very unique Skype integration | ||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes Available on every computer through a internet navigator | Yes Windows, Mac OS and IM Clients | Yes | Yes Using Instant Messaging systems |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. | Yes for visitors | Yes Any Skype or Jabber compatible mobile app |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes yes - optimised for mobile devices | Yes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. | Yes | Yes Yes |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes Chat Transcripts is saved and can be accessible anytime. | Yes | Yes Amazing statistics and reports |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes Custom Plan Available | Yes | Yes Unlimited |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes Unlimited | Yes | Yes | Yes Yes, For PRO and ADVANCED packages only |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes Unlimited | Yes Saved on server and can be accessed from any time at any place. | Yes | Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes | Yes | Yes | Yes Sent to email address |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes Push Webpages | Yes | No |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes Graphic design customisation: interface to customize the chat window as you want | Yes | Yes | Yes Several themes and text customization + multiple action buttons and your company logo |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time | Yes | Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Canned responses plus smart answers that are automatically generated. | Yes | Yes | Yes Shortcuts using # symbol in the chat |
| International support | Yes 40+ languages available. | Yes Multilingual support: French, English, Spanish and German. | Yes Multilingual Option | Yes | Yes |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes | Yes Every pages, from referrer to current page with associated time spent |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes Chat and Chat history is transferable to Agent, Group, with visitors detail. | Yes | Yes To a specific operator, a group of operator or the first available operator |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes API: Salesforce, Zendesk... | Yes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. | Yes | Yes API |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes Fully Customizable | Yes | Yes By time spent |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes | Yes |
| Video chat | No | Yes Human support via video chat. The user can decide whether they are visible or not. | No Not Necessary | Yes | No |
| Remote screenshot | Yes With the use of a 3rd party application. | Yes | Yes | No | |
| API | Yes Open API | Yes Free API | Yes | Yes for visitor customization, agents... | Yes |
| Social Networks | |||||
| Like | Likes 51 | Likes 31 | Likes 11 | Likes 0 | Likes 31 |
| Website | livechatinc.com/... | iadvize.com/en/ | live2support.com | liveperson.com | heybubble.com |
| @LiveChat | @iadvize | @live2support | @liveperson | @HeyBubbleInc | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |