 Link | ASP Standard Support | ASP Advantage Premium Support | 24x7 Support | ASP Enterprise Support |
|---|---|---|---|---|
| Hours of Coverage | 8am - 8pm EST Mon. - Fri. | 8am - 8pm EST Mon. - Fri. | 24x7x365 | 8am - 8pm EST Mon. - Fri. |
| Coverage Type | Phone, Email & Remote Technical Support | Phone, Email & Remote Technical Support | Phone, Email & Remote Technical Support. 24x7 Support (for production issues) | Phone, Email & Remote Technical Support |
| Priority Escalation | No | Yes | No | Yes |
| Number of Servers | 1 | 1 | 1 | 4 |
| Free Professional Services Work | No | No | No | Yes |
| Dedicated TAG* | Yes | Yes | Yes | Yes |
| Software Assurance** | Yes | Yes | Yes | Yes |
| Knowledge Center Access | Yes | Yes | Yes | Yes |
| Advantage Resource Center Access | Yes | Yes | Yes | Yes |
| Advangage Enhancements | No | Yes | No | No |