| Zopim | Olark | Firehose Chat | LiveChat | ChatNox | p3chat | Userlike | Smartsupp | iAdvize | eAssistance Pro Live chat Solution | HeyBubble | Watcheezy | WebsiteAlive | |
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| Website | http://www.zopim.com/ | http://www.olark.com/ | http://www.getfirehosechat.com | http://livechatinc.com | http://chatnox.com | http://p3chat.com | http://www.userlike.com/ | http://www.smartsupp.com | http://www.iadvize.com/en | http://www.eassistancepro.com | https://www.heybubble.com | http://www.watcheezy.com | http://www.websitealive.com/ |
| Description | Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Chat with people who visit your site. Get the FREE iOS, Android, native Mac, or browser app, copy and paste our code, and you're chatting with your visitors! Since there is an option to push notifications and respond from your phone, it's basically like texting with your website visitors. | LiveChat is amazingly simple and easy-in-use,
it is a powerful live chat software that helps you sell &
support ! | ChatNox is a super easy Live chat solution for businesses of all sizes. Simply paste a few lines of code into your webpages and you are all set to receive chats! Use it on multiple domains at no extra cost and plans cost as low as $8.49/month | P3chat is an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
support. | Userlike offers live chat software for websites. Userlike’s live chat is a SaaS software and can be integrated into any website by copy and pasting your unique code into your site. You can chat with a browser chat client from the Userlike dashboard, or from an IM client from your desktop or smartphone. | Smartsupp is a smart live chat for e-commerce. It's localized in French, German, Polish, Russian and Czech. Smartsupp enables you to communicate with visitors on your website in real-time. It's a new way of communication between businesses and customers on the web. Boost your conversions and improve customer loyalty with Smartsupp. Smartsupp live chat helps you boost visitor conversions and improve customer loyalty, both of which is measurable in Google Analytics. | http://www.iadvize.com/en/features/ iAdvize is a leading live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
Reactive and proactive chat invitations can help visitors complete their order which will increase conversion rates and improve customer satisfaction. With iAdvize, your agents can interact with 6 visitors simultaneously and see their website movements in real-time. This cloud-based solution has a strong behavioural targeting engine which means companies can chat with visitors in specific situations, those in the checkout funnel for example. It also provides sophisticated reports about live chat customer satisfaction, turnover generated thanks to live chat and missed contact opportunities. More information : http://www.iadvize.com/en/features/ | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | Watcheezy is an easy to use intelligent live chat for websites. 1.Monitor visitors on your website in real time 2. Receive alerts to target higher value visitors 3. Helpfully engage and convert. Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction. Add a sales guy to your website. Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service. We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting. | Alive Chat is the easy Live Chat solution for your website. Visitors can immediately chat with someone at your company who can answer all their questions, all in real time. |
| Video tour | http://youtu.be/tSRSn9hJU1c | http://youtu.be/my-b06LmkN0 | https://www.youtube.com/watch?v=-EgbjJPdCyM | http://www.youtube.com/watch?v=rV6SOTESgWg&context=C3f2755fADOEgsToPDskIni1PNhPtovp9lQUyCSLKu | http://youtu.be/TLIPUsqih78 | http://www.youtube.com/watch?v=9AGoGgRguT8 | http://www.youtube.com/watch?v=uexFQNBh8fo | http://youtu.be/u0gxq6Gu5uE | http://www.youtube.com/watch?v=gli3psQsSPk | http://www.youtube.com/watch?v=xEBwAy-BNd4 | http://www.youtube.com/watch?v=l_r2F5QO17g | ||
| Free trial period | Yes 14 days | Yes Free plan, & all paid plans have 14 days free trial | Yes Free Software | Yes fully functional for 30 days, no credit card required | Yes Our Free Start-up Plan gives you 20 chats/month. No credit card needed. This plan is ideal for businesses with low volume. | Yes 14 days free trial | Yes 14 days/no credit card required/Free plan available | Yes 14 days | Yes | Yes 15 days - Try full features, no credit card required | Yes 14 Days, and Freemium package | Yes 15 days free trial | |
| Pricing plans |
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| Free: complete chat service, push notifications, see where visitors are on a map Premium: $14.99/month, invite multiple users, customize the look of your chat box and see your complete chat history | No limits of concurrent chats.
| Free Plan for low volume usage(20 chats/month) Paid Plans are per Operator Monthly Plans
Yearly Plans Come with approximately 15% discount which means pay for 10 months and get 12 months.
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| After the free trial period, users can subscribe for the following products:
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| After the free trial period, user can subscribe live chat solution for Basic Plan:
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| Launch date | 2009-08-01 | 2014-07-01 | 2002-06-25 | 2014-08-19 | 2011-02-01 | 2012-03-01 | 2013-04-01 | 2010-01-08 | 2013-01-23 | 2013-01-01 | 2013-11-04 | ||
| Features | |||||||||||||
| Web-based Application | Yes | Yes | Yes Browser app available | Yes | Yes | Yes Rich Web Client | Yes | Yes | Yes PHP Web application | Yes | Yes Full HTML5 and Javascript Web application | Yes | No |
| IM (Google Talk, Jabber...) integration | - | Yes | Yes Jabber compatible | Yes XMPP (Jabber) | Yes All Jabber compatible IMs and a very unique Skype integration | No | |||||||
| Desktop Applications | - Through IM clients | Yes through IM clients | Yes Native mac app available | Yes Windows, Mac OS X | - Rich Web 2.0 Browser Based Featured Application. | Yes Through IM clients on desktop and mobile | Yes Compatible with instant messengers for Windows and Mac | Yes XMPP (Jabber) : Pidgin, Adium | Yes Windows Platform | Yes Using Instant Messaging systems | Yes | ||
| Native mobile application | Yes iOS for agents | No No native app, but any Jabber/XMPP app will work | Yes iOS, Android apps available | Yes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps) | Yes XMPP Client compatible. iOS and Android Native app under development. | Yes (any Skype, Google Talk or XMPP client) | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS) | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes Web console for mobile devices | Yes Any Skype or Jabber compatible mobile app | - | Yes |
| Works for customers on mobile devices? | Yes Works on some mobile devices. HTML5 dashboard | Yes | Yes | Yes Works on any modern browser, does not require Flash | Yes Fully responsive CSS. Widgets work great on mobile browsers and also main application is fully mobile browser compatible. | Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) | Yes optimized for all mobile devices (smartphones & Tablets) | Yes | Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg | Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Yes Yes | Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad) | |
| Chat statistics | Yes | Yes | Yes Complete chat history with premium account | Yes 25+ values, interactive graphs, customizable reports available | Yes 6 Reports Out of the Box Available | Yes Message History, rules performance. | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes Complete chat statistics with reports and analytics | Yes Amazing statistics and reports | Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...) | Yes |
| Multi-site | Yes | Yes | Yes Can put on any site that you own | Yes Different customizations for each site available. | Yes | Yes Via Departments | Yes Deploy unique widgets per site and connect with the proper operator group. Unlimited in all plans. | Yes | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes Unlimited site access | Yes Unlimited | Yes Unlimited number of websites with Eezy offers | Yes |
| Multiple operators | Yes | Yes | Yes Yes, with Premium | Yes | Yes Operators can also be assigned in groups. Chats can be transferred between them. | Yes | Yes Starts with one operator in the free version and no limitations in the biggest plan. | Yes | Yes Unlimited from the Pro plan | Yes Depends upon subscription package | Yes Yes, For PRO and ADVANCED packages only | Yes $15 per additional agent | Yes |
| Conversation transcripts | Yes | Yes | Yes | Yes Saved on server, so can be accessed from any place at any time | Yes Saved on Server. Encrypted data and ability to add tags and notes. | Yes | Yes Saved on servers Transcripts can be accessed at any time. Transcripts can be sent to the crm as a ticket | Yes | Yes Unlimited from the Pro plan | Yes Saved both on server and on local system | Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Yes Full conversation transcripts available and downloadable | Yes |
| Offline messages | Yes | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes Live Notification System when messages are left while online. Message automatically tagged for quick reference. | Yes | Yes Yes | Yes | Yes | Yes | Yes Sent to email address | Yes | Yes |
| Cobrowsing | No | Yes push webpages | Yes | Yes | No | Yes Guide your visitor to any page- Push webpages | No | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | No | Yes | No | |
| Visual customization | Yes | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Yes, with premium | Yes use existing templates or create your own customization | Yes Fully customizable with live preview. | - | Yes Fully customizable and text customization | Yes | Yes Graphic design customisation: interface to customize the chat window as you want | Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Yes Several themes and text customization + multiple action buttons and your company logo | Yes Customize the live chat module directly in the back office | Yes |
| Visitor details | Yes | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes Visual map of their location | Yes + Geolocation | Yes IP Address, City Country Region, From URL, Referred URL, First Time or Returning Visitor, Operating System, Browser Version, Time Spent on Website, Pages browsed, History of Previous Chats | Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information | Yes Geo-location, Name, Email,Product, Referral, Browser, OS, Page Impressions, Visits, etc. | Yes | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...) | Yes |
| Predefined responses | Yes | Yes Using 3rd Party Macros | Yes | Yes Tag-based | Yes Easy setup and fetch pre-defined messages by a click. | Yes | Yes Canned messages using shortcuts, can be added by both operators and admin. Can be gathered in groups | Yes | Yes | Yes Canned responses available, Can be created by both admin and operators. | Yes Shortcuts using # symbol in the chat | Yes | Yes |
| International support | Yes | Yes | Yes | Yes Multilingual + option to customize localization | Yes Supports Multiple Languages Characterset. | Yes >20 languages | Yes Support in English, German, French, Dutch, Portuguese | Yes Chat support in English, French and Czech | Yes Multilingual support: French, English, Spanish and German. | Yes 20 Languages | Yes | Yes | Yes |
| Clickpath Tracker | No | Yes | Yes | Yes | - | Yes See at what url your chat partner is and how he navigates over your site. | No | Yes | Yes | Yes Every pages, from referrer to current page with associated time spent | Yes | No | |
| Transfer to another operator | Yes | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Chat history is transferred along with the visitor. | Yes Simple click and choose operator. | Yes !r command in IM apps, one-click in RWC. | Yes Chat including chat history is transferable to other operators. User details are transferred as well. Easy transfer by command | Yes | Yes | Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat | Yes To a specific operator, a group of operator or the first available operator | Yes | Yes | |
| Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Add-ons & extras available (Zendesk, FreshBooks, CRM apps, CMS & eCommerce platforms); API available: livechatinc.com/api | Yes Help for integration on Wordpress, Magento, unbounce etc. Dedicated Plugin for Zendesk, FreshDesk and Desk.com. | Yes Javascript API, Integration with Zendesk, Happyfox, .. | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more. | Yes | Yes API: Salesforce, Zendesk... | Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Yes API | Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique | Yes | |
| Proactive chat triggers | Yes | Yes Fully customizable rule-based triggers | Yes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variables | Yes Available with multiple rules for effective targeting of behaviours. | Yes | Yes Fully Customizable | Yes | Yes | Yes | Yes By time spent | Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them | Yes | |
| Visitor Monitoring | Yes | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes | Yes Available only on paid plans. Premium plan allows to force chat invitations. | Yes Via Rich Web Client | Yes Available while user is connected | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes Complete details through ‘visitors’ section from Operator consoles | Yes | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history | Yes | |
| Video chat | No | No | No | No not planned - not necessary :) | Yes WebRTC coming in Q42014 | No | Yes Availble through an add-on | No | Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not. | No | No | Yes Chat audio et vidéo utilisant le WebRTC | No |
| Remote screenshot | No | No | Yes Remote desktop | No | No | Yes Operator can ask for a screenshot by a command | No | No | No | No | No | ||
| API | Yes | Yes http://www.olark.com/docs | Yes | No In roadmap for Q4 2014 | Yes Widget API | Yes Open API and Javascript API | Yes | Yes Free API | No | Yes | Yes Free API | No | |
| Social Networks | |||||||||||||
| Like | |||||||||||||
| Website | http://www.zopim.com/ | http://www.olark.com/ | http://www.getfirehosechat.com | http://livechatinc.com | http://chatnox.com | http://p3chat.com | http://www.userlike.com/ | http://www.smartsupp.com | http://www.iadvize.com/en | http://www.eassistancepro.com | https://www.heybubble.com | http://www.watcheezy.com | http://www.websitealive.com/ |
| http://twitter.com/zopim | http://www.twitter.com/olark | https://twitter.com/firehosechat | http://twitter.com/LiveChat | http://twitter.com/chatnox | http://twitter.com/p3chat_im | https://twitter.com/userlike | https://twitter.com/smartsuppCZ | http://twitter.com/iadvize | https://twitter.com/EAssistancePro | https://twitter.com/HeyBubbleInc | https://twitter.com/@_watcheezy | ||
| https://www.facebook.com/olarkchat | https://www.facebook.com/firehosechat?ref=hl | http://facebook.com/LiveChat | http://www.facebook.com/chatnox | https://www.facebook.com/p3chat | http://facebook.com/userlike | https://www.facebook.com/smartsupp | http://www.facebook.com/iadvize.france | https://www.facebook.com/eassistancepro | https://www.facebook.com/heybubble | https://www.facebook.com/Watcheezy |