ZopimOlarkFirehose ChatLiveChatChatNoxp3chatUserlikeSmartsuppiAdvizeeAssistance Pro Live chat SolutionHeyBubbleWatcheezyWebsiteAlive

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Chat with people who visit your site. Get the FREE iOS, Android, native Mac, or browser app, copy and paste our code, and you're chatting with your visitors! Since there is an option to push notifications and respond from your phone, it's basically like texting with your website visitors.

LiveChat is amazingly simple and easy-in-use, it is a powerful live chat software that helps you sell & support !
It is available on Windows, Mac, iPhone, iPad and Android.

ChatNox is a super easy Live chat solution for businesses of all sizes. Simply paste a few lines of code into your webpages and you are all set to receive chats! Use it on multiple domains at no extra cost and plans cost as low as $8.49/month

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Userlike offers live chat software for websites. Userlike’s live chat is a SaaS software and can be integrated into any website by copy and pasting your unique code into your site. You can chat with a browser chat client from the Userlike dashboard, or from an IM client from your desktop or smartphone.

Smartsupp is a smart live chat for e-commerce. It's localized in French, German, Polish, Russian and Czech. Smartsupp enables you to communicate with visitors on your website in real-time. It's a new way of communication between businesses and customers on the web. Boost your conversions and improve customer loyalty with Smartsupp.

Smartsupp live chat helps you boost visitor conversions and improve customer loyalty, both of which is measurable in Google Analytics.

iAdvize is a leading live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • [New 2015] Live Community Chat

Reactive and proactive chat invitations can help visitors complete their order which will increase conversion rates and improve customer satisfaction. With iAdvize, your agents can interact with 6 visitors simultaneously and see their website movements in real-time. This cloud-based solution has a strong behavioural targeting engine which means companies can chat with visitors in specific situations, those in the checkout funnel for example. It also provides sophisticated reports about live chat customer satisfaction, turnover generated thanks to live chat and missed contact opportunities.

More information : http://www.iadvize.com/en/features/

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
Alive Chat is the easy Live Chat solution for your website. Visitors can immediately chat with someone at your company who can answer all their questions, all in real time.
Video tourhttp://youtu.be/tSRSn9hJU1chttp://youtu.be/my-b06LmkN0https://www.youtube.com/watch?v=-EgbjJPdCyMhttp://www.youtube.com/watch?v=rV6SOTESgWg&context=C3f2755fADOEgsToPDskIni1PNhPtovp9lQUyCSLKuhttp://youtu.be/TLIPUsqih78http://www.youtube.com/watch?v=9AGoGgRguT8http://www.youtube.com/watch?v=uexFQNBh8fohttp://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=gli3psQsSPkhttp://www.youtube.com/watch?v=xEBwAy-BNd4http://www.youtube.com/watch?v=l_r2F5QO17g
Free trial periodYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes Free SoftwareYes fully functional for 30 days, no credit card requiredYes Our Free Start-up Plan gives you 20 chats/month. No credit card needed. This plan is ideal for businesses with low volume.Yes 14 days free trialYes 14 days/no credit card required/Free plan availableYes 14 daysYesYes 15 days - Try full features, no credit card requiredYes 14 Days, and Freemium packageYes 15 days free trial
Pricing plans
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: 15 dollars/month (1 operator...),
  • Gold Plan: 44 dollars/month (4 operators, SSL security...),
  • Platinum Plan: 116 dollars/month (8 operators, white label, SSL security...)
  • Ultimate Plan: 219 dollars/month (15 operators, SSL security, white label, phone support...)
Free: complete chat service, push notifications, see where visitors are on a map Premium: $14.99/month, invite multiple users, customize the look of your chat box and see your complete chat history

No limits of concurrent chats.

  • Solo Plan: $36/month for 1 account
  • Team Plan: $39/month per account
  • Enterprise Plan: $59/month per account
Free Plan for low volume usage(20 chats/month)
Paid Plans are per Operator
Monthly Plans
  • Standard Monthly - $ 8.99/Month
  • Premium Monthly - $17.99/Month

Yearly Plans Come with approximately 15% discount which means pay for 10 months and get 12 months.
  • Standard Yearly - $ 89.99/Year
  • Premium Yearly - $179.99/Year

  • (Free Plan Comes with 20 Chats every month. One Group, One Trigger and Limited Reporting.)

    (Standard Plan Comes with unlimited chats, multiple user domain support, 5 user groups, customizable chat widgets, unlimited canned messages, real-time visitor tracking, 3 chat triggers, Chat Transfer Options )

    (Premium Plan comes with Unlimited Chat, Unlimited User Groups, Multiple User domain support, unlimited chat triggers, Real-time visitor tracking with ability to force chat invitations, branding control, Zendesk Integration, Freshdesk Integration
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo

After the free trial period, users can subscribe for the following products:

  • Free 0€/Month
  • Team 37$/Month
  • Corporate 102$/Month
  • Custom/ ask for a quote
  • Smartsupp Free : free forever for 1 agent
  • Smartsupp Standard: 8 € / month / agent
  • Smartsupp Pro: 19 € / month / agent
  • Small Business: $29.90 dollars/month (1 agent, 50 000 pages views/month)
  • Standard Plan: $89.90 dollars/month (3 agents, 500000 pagesviews/month..)

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Freemium version (Up to 1 agent, 10 engagements, 50000 page views/month, limited features)
  • Eezy 1 - $39/mo (1 agent included, unlimited engagements, 100 000 page views/month, unlimited features)
  • Eezy 2 - $99/mo (1 agent included, unlimited engagements, 250 000 page views/month, unlimited features)
  • Eezy 3 - $199/mo (1 agent included, unlimited engagements, 500 000 page views/month, unlimited features)
Launch date2009-08-012014-07-012002-06-252014-08-192011-02-012012-03-012013-04-012010-01-082013-01-232013-01-012013-11-04
Web-based ApplicationYesYesYes Browser app availableYesYesYes Rich Web ClientYesYesYes PHP Web applicationYesYes Full HTML5 and Javascript Web applicationYesNo
IM (Google Talk, Jabber...) integration-YesYes Jabber compatibleYes XMPP (Jabber)Yes All Jabber compatible IMs and a very unique Skype integrationNo
Desktop Applications- Through IM clientsYes through IM clientsYes Native mac app availableYes Windows, Mac OS X- Rich Web 2.0 Browser Based Featured Application.Yes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacYes XMPP (Jabber) : Pidgin, AdiumYes Windows PlatformYes Using Instant Messaging systemsYes
Native mobile applicationYes iOS for agentsNo No native app, but any Jabber/XMPP app will workYes iOS, Android apps availableYes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps)Yes XMPP Client compatible. iOS and Android Native app under development.Yes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS)Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Web console for mobile devicesYes Any Skype or Jabber compatible mobile app-Yes
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYesYesYes Works on any modern browser, does not require FlashYes Fully responsive CSS. Widgets work great on mobile browsers and also main application is fully mobile browser compatible.Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes optimized for all mobile devices (smartphones & Tablets)YesYes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes YesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)
Chat statisticsYesYesYes Complete chat history with premium accountYes 25+ values, interactive graphs, customizable reports availableYes 6 Reports Out of the Box AvailableYes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Complete chat statistics with reports and analyticsYes Amazing statistics and reportsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes
Multi-siteYesYesYes Can put on any site that you ownYes Different customizations for each site available.YesYes Via DepartmentsYes Deploy unique widgets per site and connect with the proper operator group. Unlimited in all plans.YesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited site accessYes UnlimitedYes Unlimited number of websites with Eezy offersYes
Multiple operatorsYesYesYes Yes, with PremiumYesYes Operators can also be assigned in groups. Chats can be transferred between them.YesYes Starts with one operator in the free version and no limitations in the biggest plan.YesYes Unlimited from the Pro planYes Depends upon subscription packageYes Yes, For PRO and ADVANCED packages onlyYes $15 per additional agentYes
Conversation transcriptsYesYesYesYes Saved on server, so can be accessed from any place at any timeYes Saved on Server. Encrypted data and ability to add tags and notes.YesYes Saved on servers Transcripts can be accessed at any time. Transcripts can be sent to the crm as a ticketYesYes Unlimited from the Pro planYes Saved both on server and on local systemYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Full conversation transcripts available and downloadableYes
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.YesYesYes Live Notification System when messages are left while online. Message automatically tagged for quick reference.YesYes YesYesYesYesYes Sent to email addressYesYes
CobrowsingNoYes push webpagesYesYesNoYes Guide your visitor to any page- Push webpagesNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesNoYesNo
Visual customizationYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Yes, with premiumYes use existing templates or create your own customizationYes Fully customizable with live preview.-Yes Fully customizable and text customizationYesYes Graphic design customisation: interface to customize the chat window as you wantYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Several themes and text customization + multiple action buttons and your company logoYes Customize the live chat module directly in the back officeYes
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Visual map of their locationYes + GeolocationYes IP Address, City Country Region, From URL, Referred URL, First Time or Returning Visitor, Operating System, Browser Version, Time Spent on Website, Pages browsed, History of Previous ChatsYes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email,Product, Referral, Browser, OS, Page Impressions, Visits, etc.YesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes
Predefined responsesYesYes Using 3rd Party MacrosYesYes Tag-basedYes Easy setup and fetch pre-defined messages by a click.YesYes Canned messages using shortcuts, can be added by both operators and admin. Can be gathered in groupsYesYesYes Canned responses available, Can be created by both admin and operators.Yes Shortcuts using # symbol in the chatYesYes
International supportYesYesYesYes Multilingual + option to customize localizationYes Supports Multiple Languages Characterset.Yes >20 languagesYes Support in English, German, French, Dutch, PortugueseYes Chat support in English, French and CzechYes Multilingual support: French, English, Spanish and German.Yes 20 LanguagesYesYesYes
Clickpath TrackerNoYesYesYes-Yes See at what url your chat partner is and how he navigates over your site.NoYesYesYes Every pages, from referrer to current page with associated time spentYesNo
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chat history is transferred along with the visitor.Yes Simple click and choose operator.Yes !r command in IM apps, one-click in RWC.Yes Chat including chat history is transferable to other operators. User details are transferred as well. Easy transfer by commandYesYesYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes To a specific operator, a group of operator or the first available operatorYesYes
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Add-ons & extras available (Zendesk, FreshBooks, CRM apps, CMS & eCommerce platforms); API available: livechatinc.com/apiYes Help for integration on Wordpress, Magento, unbounce etc. Dedicated Plugin for Zendesk, FreshDesk and Desk.com.Yes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.YesYes API: Salesforce, Zendesk...Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes APIYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes
Proactive chat triggersYesYes Fully customizable rule-based triggersYes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variablesYes Available with multiple rules for effective targeting of behaviours.YesYes Fully CustomizableYesYesYesYes By time spentYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes
Visitor MonitoringYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYes Available only on paid plans. Premium plan allows to force chat invitations.Yes Via Rich Web ClientYes Available while user is connectedYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Complete details through ‘visitors’ section from Operator consolesYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes
Video chatNoNoNoNo not planned - not necessary :)Yes WebRTC coming in Q42014NoYes Availble through an add-onNoYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNoYes Chat audio et vidéo utilisant le WebRTCNo
Remote screenshotNoNoYes Remote desktopNoNoYes Operator can ask for a screenshot by a commandNoNoNoNoNo
APIYesYes http://www.olark.com/docsYesNo In roadmap for Q4 2014Yes Widget APIYes Open API and Javascript APIYesYes Free APINoYesYes Free APINo
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