| Feedback Roulette | Get Satisfaction | Google Moderator | HunchBuzz | IdeaScale | Kampyle | OpinionLab | SuggestionBox.com | UserEcho | UseResponse | UserThought | UserVoice | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Website | http://feedbackroulette.com | http://getsatisfaction.com/ | http://www.google.com/moderator | http://www.HunchBuzz.com | http://ideascale.com/ | http://www.kampyle.com/ | http://www.opinionlab.com | http://www.suggestionbox.com/ | http://userecho.com/ | http://www.useresponse.com | http://userthought.com | http://uservoice.com |
| Description | Feedback Roulette is a free service for anonymous exchange of feedback about websites. You review others' websites and they review yours. Members assign scores to each others' reviews to specify how useful the feedback is. Based on that the reviewer's reputation is calculated. The system then uses the reputation to match reviewers. Feedback Roulette also allows paid expert reviews and other tools for improving websites. | A simple way to build online communities that enable productive conversations between companies and their customers. | Get to know your audience by letting them decide which questions, suggestions or ideas interest them most. The voting box at the top of page focuses attention on submissions recently added and on the rise, making it simple and easy to participate. | Provides customer & employee feedback, idea, suggestion & bug tracking services, based on open innovation, crowdsourcing & gamification. | Collect ideas from your customers, give them a platform to vote, the most important ideas bubble to the top. | Place Kampyle feedback forms on your Website and start receiving feedback from your customers immediately in an orderly way. | On the front end, it leads to a brief, opt-in comment card that customers can use to share their feedback. | UserEcho - new way to listen and engage your customers | UseResponse is a fully customizable, open-source, self-hosted customer feedback software and support system that you can place on your server. Platform requirements: PHP/MySQL | UseThought provides feedback form and widget together with
analytics and it is customizable, cross-browser, localized, SSL
secured, easy to integrate and has integration with JIRA issue
manager. Additionally, the form has ability to highlight & annotate some fragment of your webpage and send together with a feedback message, auto-calculated custom JavaScript variables, feedback categories and user rating. | UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas. | |
| Like | ||||||||||||
| Video tour | http://youtu.be/LXYer0rgVMc | http://www.slideshare.net/robertmhoehn/introduction-to-ideascale-5118321?src=video_embed | http://youtu.be/_xav0lvUQUI | http://www.youtube.com/watch?v=9hbQKR3i5_Q | http://youtu.be/9GpmoSMCYvI | |||||||
| Design | ||||||||||||
| Company logo | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| CSS customization | Yes N/A | Yes | No | Yes | Yes | Yes Create custom forms | Yes | No | Yes Css customization, Layout customization | Yes | Yes | Yes Full customization |
| Features | ||||||||||||
| File attachments | No | No | No but YouTube videos attached | Yes | Yes | No | No | No | Yes it's possible to attach images | Yes | No | Yes |
| Custom fields into forms | No Development in progress | No | No | Yes | Yes | No | Yes | - Since it's open-source, it could be customized to support custom fields. | Yes auto filled-in custom fields | No not form but community forum | ||
| Private communities | Yes | Yes | Yes "semi- private": people that have the web link | Yes | Yes | No | No | Yes | Yes | Yes | No | Yes |
| Twitter support | Yes | Yes | No | No | Yes | No | No | Yes Twitter module for messages feed | Yes | No | No | |
| Facebook support | No | Yes | No | Yes | Yes | No | No | Yes Facebook application | Yes | No | Yes Facebook page application | |
| Mobile support | Yes | Yes iPhone | No | - | Yes Mobile Optimized version available to most platforms (iPhone, Android, Blackberry etc) | No | Yes | Yes Works on resolutions from 220px | Yes | Yes works on iPhone/iPad/Android/Opera Mini/Opera Mobile | Yes iPhone SDK | |
| Export files | No | Yes | Yes CSV | - | Yes All your idea and user data can be exported out to a simple Excel spreadsheet. | No | No | No | Yes Through API | Yes | Yes exports to XML, Excel, PDF, CSV, ODS | Yes Excel |
| Widgets | No | Yes feedback tab, page, topic list, search, wordpess plugin | No | Yes Feedback Tab Widget, WordPress Plugin | Yes iPhone, Wordpress, or basic web based widget | No | Yes | Yes | Yes | Yes | Yes customizable widget per each form | Yes Feedback Tab Widget, WordPress Plugin |
| Multi-language | No Translation of the service is planned | No | No | - | Yes | Yes | Yes | No | Yes Base+ plan | Yes | Yes English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more. | Yes |
| Spam filter | Yes | No | No | Yes | Yes | No | No | No | Yes Base plan | Yes | - | Yes |
| Vote fraud detection | Yes | No | No | Yes | Yes | No no vote since it is form and not forum... | No | No | No | Yes | No | Yes |
| Crowdsourced moderation | Yes | No | No | Yes | Yes | No no need of moderation for forms... | No | No | Yes | Yes | No no need of moderation for forms | Yes |
| API | No | No | No | - | Yes | No | No | No | Yes | Yes | Yes JavaScript Feedback Form API | Yes Public and Commercial API |
| Restrict access | Yes | No | No | Yes | Yes | No | No | Yes | Yes | Yes | Yes Data is securely saved | Yes by email address, by email domain, by IP |
| Domain aliasing | No N/A | Yes | No | Yes | Yes | No not necessary since it is form fully integrated to the website | No not necessary since it is form fully integrated to the website | No | Yes | Yes | - no need for that as feedback form is already on the same domain as website | Yes |
| Analytics | Yes | Yes | No | Yes | Yes | Yes Feedbacks dashboard. Google Analytics, Omniture and Nedstat integration | Yes Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And more | No | Yes Visitors and amount of feedback by day for latest 30 days | Yes | Yes On-Demand Feedback Analytics | Yes user, suggestion, email |
| CRM integration | No | Yes Salesforce | No | - | No | Yes Salesforce | Yes Salesforce.com | No | No | No | No | No |
| Other integration | No | Yes Pivotal Tracker, Parature, Zendesk, GoodData, Google Apps | No | No | Yes Yammer, Twitter, Apple Push Notification | No | No | No | Yes Facebook | - Planned Facebook, Twitter | Yes Atlassian JIRA issue manager | No |
| Automatic responses | No N/A | No | No | Yes | No | Yes | No | Yes | No | No | Yes Visitors get immediate delivery status responce | No |
| Pricing | ||||||||||||
| Free version | Yes All the service is free | No 15 days free trial | Yes | Yes 1 community, 1 moderator, twitter, unlimited feedbacks | Yes 1 customized form, 50 feedbacks/month | No | No 30 day free trial | Yes 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modules | Yes | Yes Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security. | Yes 1 forum | |
| Trial and Prices | Major functionality available for free. Some advanced functions require Premium Membership ($9.95 per month, or can be obtained for free by reviewing other's sites) | 19$/month (start: Moderation capabilities, Embeddable
widgets, Customer champions, Google Analytics integration, Stats
dashboard) ... 289$/month (Integrate Plan) Enterprise | 15$/month (basic: mobile, facebook and logo) 99$/month (corporate) | 99$/month (Bronze: 3 customized forms, 1 user, 200
feedbacks/month) 249$/month (Silver: 5 customized forms, 5 users, 500 feedbacks/month) 499$/month (Gold: 7 customized forms, 10 users, 1000 feedbacks/month) | 49.50$/month (1 user; 9.95$/month per additional
users) | 15$/month (Base: 2 forums, up to 3 admins) 59$/month (Base+: 10 forums, up to 10 admins) 256$/month (Advanced) Custom | Standard Edition - $249 for lifetime use, Corporate Edition - $499 for lifetime use. Includes 1 year of free software updates, further updates past first year are available with discounted price. | 19.99$/month Pro plan (advanced analytics, feedback
categories, JIRA integration, custom variables, standalone
installation, API, two form look'n'feels); 29.99$/month Pro X2 plan - two Pro plans in one account; Custom - new functionality or integration requested by you. | Free up to $95/agent/month | |||
| Social Networks | ||||||||||||
| http://www.facebook.com/getsatisfaction | http://facebook.com/ideascale | http://www.facebook.com/pages/Kampyle/92219453550 | http://www.facebook.com/pages/OpinionLab/183946505997 | http://www.facebook.com/profile.php?id=843809635 | http://www.facebook.com/userecho | http://www.facebook.com/pages/UseResponse/206169872789975 | http://facebook.com/uservoice | |||||
| http://twitter.com/fbroulette | http://www.twitter.com/getsatisfaction | http://twitter.com/ideascale | http://twitter.com/Kampyle | http://twitter.com/opinionlab | http://www.twitter.com/suggestionbox | http://twitter.com/userecho | http://twitter.com/#!/Use_Response | http://www.twitter.com/UserThought | http://twitter.com/UserVoice | |||
| Blog | http://blog.feedbackroulette.com | http://blog.getsatisfaction.com/ | http://blog.ideascale.com/ | http://blog.kampyle.com/ | http://blog.suggestionbox.com/ | http://blog.userecho.com/ | http://www.uswebstyle.com/blog | http://userthought.com/blog | http://blog.uservoice.com/ |