DescriptionYour chat client is now a supercharged sales and live help tool! Olark provides clean integration with tools you already know and love so you can actually focus on selling and support.Zopim is a simple livechat widget that lets you sell directly to your online customers.iAdvize is a live chat support software that allows you to answer directly to your visitors and to guide them to the solution or product that best meets their needs.SnapEngage is a simple and streamlined live chat service.
Prices range
  • Free plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)
  • Free plan (no absolute chat limits, 2 current chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)
  • 7 days free trial period
  • 19.90 euros/month (starter: 1 operator, 50 000 pageviews/month...),
  • 39.90 euros/month (pro: unlimited operators, 250 000 pageviews/month...),
  • 99.90 euros/month (custom: unlimited operators, 1 000 000 pageviews/month...)
  • Free : 1 agent - 30 conversations per month
  • Basic : 1 agent - $19/month
  • Business : 4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $289/month
Launch date2009-08-01
Chat statisticsYesYesYesYes
Multiple operatorsYesYesYesYes
Conversation transcriptsYesYesYesYes
Offline messagesYesYesYesYes
Visual customizationYes full CSS customization + whitelabel (non-branded) versionYesYes interface to customize the chat windowYes using skin artwork starting with Businesss plan + whitelabel on Enterprise plan
Visitor detailsYesYesYesYes
Predefined responsesYes Using 3rd Party MacrosYes Shortcuts. Also auto-suggests best response based on visitors' questionsYesYes With shortcuts
Mobile device supportYesYesYes (any Google Talk client & XMPP Client)Yes (any Google Talk client or Skype)
International supportYesYes > 40 languagesYesYes 21 languages
Clickpath TrackerYesNoYesYes
Transfer to another operatorYes !transfer inside your IM clientYesYesYes
Custom extensionsYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes APIYes Many integrations (Zendesk, Salesforce, Highrise and many more...)
Proactive chat triggersYesYes Fully customizable rule-based triggersYesYes Unique proactive chat implementation engages with the visitor on behalf of an agent currently online.
Visitor MonitoringYes Right inside the buddy list of your normal IM ProgramYesYesNo
Affiliate / Credit ProgramYes Credit awarded for Referrals, even through "powered by" links. Affiliate program available.Yes 30% of 1st purchase and 10% of monthly subscription
Social Networks
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