| Olark | Zopim | iAdvize | SnapEngage |
|---|
| Website | http://www.olark.com/ | http://www.zopim.com/ | http://www.iadvize.com/ | http://www.snapengage.com/ |
|---|
| Description | Your chat client is now a supercharged sales and live help tool!
Olark provides clean integration with tools you already know and
love so you can actually focus on selling and support. | Zopim is a simple livechat widget that lets you sell directly to
your online customers. | iAdvize is a live chat support software that allows you to answer
directly to your visitors and to guide them to the solution or
product that best meets their needs. | SnapEngage is a simple and streamlined live chat service. |
|---|
| Prices range |
- Free plan (1 operator with 20 conversations/month)
- 15 dollars/month (bronze: 1 operator...),
- 29 dollars/month (gold: 3 operators, SSL security...),
- 69 dollars/month (platinum: 6 operators, white label, SSL
security...)
- 149 dollars/month (ultimate: 10 operators, SSL security, white
label, phone support...)
|
- Free plan (no absolute chat limits, 2 current chats, 1
agent)
- 9 dollars/month (1 agent)
- 15 dollars/month (2 agents, customization)
- 39 dollars/month (5 agents, customization)
- 99 dollars/month (10 agents, customization, SLA)
|
- 7 days free trial period
- 19.90 euros/month (starter: 1 operator, 50 000
pageviews/month...),
- 39.90 euros/month (pro: unlimited operators, 250 000
pageviews/month...),
- 99.90 euros/month (custom: unlimited operators, 1 000 000
pageviews/month...)
|
- Free : 1 agent - 30 conversations per month
- Basic : 1 agent - $19/month
- Business : 4 agents - $49/month
- Enterprise : 8 agents - $129/month
- Premier : 15 agents - $289/month
|
|---|
| Launch date | 2009-08-01 | | | |
|---|
| Features | | | | |
|---|
| Chat statistics | Yes | Yes | Yes | Yes |
|---|
| Multi-site | Yes | Yes | Yes | Yes |
|---|
| Multiple operators | Yes | Yes | Yes | Yes |
|---|
| Conversation transcripts | Yes | Yes | Yes | Yes |
|---|
| Offline messages | Yes | Yes | Yes | Yes |
|---|
| Cobrowsing | No | No | Yes | Yes |
|---|
| Visual customization | Yes full CSS customization + whitelabel (non-branded) version | Yes | Yes interface to customize the chat window | Yes using skin artwork starting with Businesss plan + whitelabel on Enterprise plan |
|---|
| Visitor details | Yes | Yes | Yes | Yes |
|---|
| Predefined responses | Yes Using 3rd Party Macros | Yes Shortcuts. Also auto-suggests best response based on visitors' questions | Yes | Yes With shortcuts |
|---|
| Mobile device support | Yes | Yes | Yes (any Google Talk client & XMPP Client) | Yes (any Google Talk client or Skype) |
|---|
| International support | Yes | Yes > 40 languages | Yes | Yes 21 languages |
|---|
| Clickpath Tracker | Yes | No | Yes | Yes |
|---|
| Transfer to another operator | Yes !transfer inside your IM client | Yes | Yes | Yes |
|---|
| Custom extensions | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes API | Yes Many integrations (Zendesk, Salesforce, Highrise and many more...) |
|---|
| Proactive chat triggers | Yes | Yes Fully customizable rule-based triggers | Yes | Yes Unique proactive chat implementation engages with the visitor on behalf of an agent currently online. |
|---|
| Visitor Monitoring | Yes Right inside the buddy list of your normal IM Program | Yes | Yes | No |
|---|
| Affiliate / Credit Program | | Yes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. | | Yes 30% of 1st purchase and 10% of monthly subscription |
|---|
| Social Networks | | | | |
|---|
| Twitter | http://www.twitter.com/olark | http://twitter.com/zopim | http://twitter.com/iadvize | http://twitter.com/snapengage |
|---|
| Blog | http://blog.olark.com/ | http://blog.zopim.com/ | http://blog.iadvize.com/ | http://blog.snapengage.com/ |
|---|
| Like | 2 Likes | 23 Likes | 3 Likes | 2 Likes |
|---|