ProProfs Help Desk has been developed to cater to the ever-growing
needs of the customer service industry. This tool enables agents to
track user queries and requests effectively. This kind of issue
tracking leads to faster ticket resolution. ProProfs Help Desk is a
cloud-based ticketing system; best known for its “shared inbox”
feature. Agents can view, access, and assign tickets to the
concerned individual or, team while working on the collaborative
email-like interface. Besides, managers can prioritize, label, and
mark tickets that demand immediate attention and resolution. They
can set up workflow rules around filters, priorities, and service
level agreements.
