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livechatZendesk ChatOlarkLivePersonLive2SupportHeyBubbleKayako SupportSuiteCrisp
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Sitio weblivechatinc.comzendesk.com/...olark.comliveperson.comlive2support.comheybubble.comkayako.comcrisp.chat
Descripción

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means.
It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website.
Live2support also provide personalized deployment services, with a committed success manager,24/7 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company
Crisp est une solution de gestion de la relation client multicanal pour petites et moyennes entreprises. Le logiciel est très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7.
Período de prueba gratuito 30 days, no credit card required. 14 days Free plan, & all paid plans have 14 days free trial 14 days free trial 15 days free trial 14 Days, and Freemium package 14 jours d'essai
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: livechatinc.com/...

  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • $29/month per seat

Save 35% with a 2 year commitment.

You can pick a plan according to your requirement. Custom plan is also available.

  • Bronze Plan: $9.99/month (1 operator)
  • Silver Plan: $19.95/month (1+1 operators)
  • Gold Plan: $39.95/month (2+1 operators)
  • Additional per Operator: $13/month
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
$24 / agent / month
  • Crisp Basic : free
  • Crisp Pro : $25 per team
  • Crisp Unlimited : $95 all unlimited
Launch date2002-06-25 2009-08-01 2003-11-07 2013-01-01 20012015-11-01
Características
Web-based Application Compatible with all up-to-date browsers. HTML 5 Supportive Full HTML5 and Javascript Web applicationNo Responsive
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)- GTalk All Jabber compatible IMs and a very unique Skype integration Slack
Desktop Applications Desktop apps for Windows and Mac OS X.- Through IM clients through IM clients Windows, Mac OS and IM Clients Using Instant Messaging systems
Native mobile application Mobile applications for iPad, iPhone, and Android devices.NoNo No native app, but any Jabber/XMPP app will work for visitors IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. Any Skype or Jabber compatible mobile appNo iOS, Android
Works for customers on mobile devices? Optimized for mobile devices does not require Flash to work. Works on some mobile devices. HTML5 dashboard Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. Yes
Chat statistics Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). Chat Transcripts is saved and can be accessible anytime. Amazing statistics and reportsNo
Multi-site There's no limit. One account can be used to manage multiple websites. Custom Plan Available Unlimited
Multiple operators Every user can have their own account. Different agent roles available. Yes, For PRO and ADVANCED packages only Unlimited
Conversation transcripts Chat transcripts are stored in LiveChat. Option to export archived transcripts. Saved on server and can be accessed from any time at any place. Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available
Offline messages Offline messages are saved as tickets, forwarded to a help desk or email address. Messages sent to an email address(es) or into a CRM. Sent to email address E-mail can be replied
Cobrowsing With the use of a 3rd party application.No push webpages Push WebpagesNoNo
Visual customization Several chat window themes to choose from. CSS customization, branding and white label version are available. use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee Several themes and text customization + multiple action buttons and your company logo
Visitor details Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... See chat users types in real-time, country, town, social networks, etc
Predefined responses Canned replies are tag-based - by typing in #tag a corresponding answer pops up. Using 3rd Party Macros Shortcuts using # symbol in the chat
International support 40+ languages available. Multilingual Option 48 langues
Clickpath Tracker The user's browsing path is displayed in real-time to provide details on visited pages.No Every pages, from referrer to current page with associated time spent MagicBrowse + MagicMap
Transfer to another operator Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. type !transfer command to transfer to all available operators, transcript link shows to new operator Chat and Chat history is transferable to Agent, Group, with visitors detail. To a specific operator, a group of operator or the first available operator Shared inbox between operators. What you see is what your team see
Custom extensions 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. Javascript API, Many integrations (Zendesk, Salesforce, etc) Extensible API (JavaScript plugin architecture) http://www.olark.com/docs Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. APINo 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk
Proactive chat triggers LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. Fully customizable rule-based triggers Fully Customizable By time spent
Visitor Monitoring Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.
Video chatNoNoNoNo Not NecessaryNoNo
Remote screenshot With the use of a 3rd party application.NoNoNo
API Open API available. http://www.olark.com/docs for visitor customization, agents... Api Javascript, REST
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