 Nombre | livechat | Zendesk Chat | Olark | LivePerson | Live2Support | HeyBubble | Kayako SupportSuite | Crisp |
|---|---|---|---|---|---|---|---|---|
| Imagen |  |  |  |  |  |  |  | |
| Sitio web | livechatinc.com | zendesk.com/... | olark.com | liveperson.com | live2support.com | heybubble.com | kayako.com | crisp.chat |
| Descripción | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | Crisp est une solution de gestion de la relation client
multicanal pour petites et moyennes entreprises. Le logiciel est
très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point. Des applications (iOS, Android, Mac et Windows) sont disponibles Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi: Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7. | |
| Período de prueba gratuito | Sí 30 days, no credit card required. | Sí 14 days | Sí Free plan, & all paid plans have 14 days free trial | Sí 14 days free trial | Sí 15 days free trial | Sí 14 Days, and Freemium package | Sí 14 jours d'essai | |
| Pricing plans |
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... |
|
Save 35% with a 2 year commitment. | You can pick a plan according to your requirement. Custom plan
is also available.
|
| $24 / agent / month |
| |
| Launch date | 2002-06-25 | 2009-08-01 | 2003-11-07 | 2013-01-01 | 2001 | 2015-11-01 | ||
| Características | ||||||||
| Web-based Application | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí | Sí HTML 5 Supportive | Sí Full HTML5 and Javascript Web application | No | Sí Responsive |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | - | Sí GTalk | Sí All Jabber compatible IMs and a very unique Skype integration | Sí Slack | |||
| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. | - Through IM clients | Sí through IM clients | Sí | Sí Windows, Mac OS and IM Clients | Sí Using Instant Messaging systems | Sí | Sí |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | No | No No native app, but any Jabber/XMPP app will work | Sí for visitors | Sí IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. | Sí Any Skype or Jabber compatible mobile app | No | Sí iOS, Android |
| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. | Sí Works on some mobile devices. HTML5 dashboard | Sí | Sí | Sí Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. | Sí Yes | Sí | |
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí | Sí | Sí | Sí Chat Transcripts is saved and can be accessible anytime. | Sí Amazing statistics and reports | No | Sí |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí | Sí | Sí | Sí Custom Plan Available | Sí Unlimited | Sí | Sí |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí | Sí | Sí | Sí | Sí Yes, For PRO and ADVANCED packages only | Sí | Sí Unlimited |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí | Sí | Sí Saved on server and can be accessed from any time at any place. | Sí Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Sí | Sí |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí | Sí Messages sent to an email address(es) or into a CRM. | Sí | Sí | Sí Sent to email address | Sí | Sí E-mail can be replied |
| Cobrowsing | Sí With the use of a 3rd party application. | No | Sí push webpages | Sí | Sí Push Webpages | No | No | Sí |
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí | Sí | Sí Several themes and text customization + multiple action buttons and your company logo | Sí | Sí |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí | Sí Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time | Sí Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Sí | Sí See chat users types in real-time, country, town, social networks, etc |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí | Sí Using 3rd Party Macros | Sí | Sí | Sí Shortcuts using # symbol in the chat | Sí | Sí |
| International support | Sí 40+ languages available. | Sí | Sí | Sí | Sí Multilingual Option | Sí | Sí | Sí 48 langues |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | No | Sí | Sí | Sí | Sí Every pages, from referrer to current page with associated time spent | Sí | Sí MagicBrowse + MagicMap |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí | Sí Chat and Chat history is transferable to Agent, Group, with visitors detail. | Sí To a specific operator, a group of operator or the first available operator | Sí | Sí Shared inbox between operators. What you see is what your team see |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí | Sí Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. | Sí API | No | Sí 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí | Sí Fully customizable rule-based triggers | Sí | Sí Fully Customizable | Sí By time spent | Sí | Sí |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Sí | Sí | Sí | Sí | Sí |
| Video chat | No | No | No | Sí | No Not Necessary | No | No | Sí |
| Remote screenshot | Sí With the use of a 3rd party application. | No | No | Sí | Sí | No | Sí | Sí |
| API | Sí Open API available. | Sí | Sí http://www.olark.com/docs | Sí for visitor customization, agents... | Sí | Sí | Sí | Sí Api Javascript, REST |
| Social Networks | ||||||||
| Me gusta | Le gusta 1 | Le gusta 46 | Le gusta 22 | Le gusta 0 | Le gusta 11 | Le gusta 31 | Le gusta 1 | Le gusta 7 |
| Sitio web | livechatinc.com | zendesk.com/... | olark.com | liveperson.com | live2support.com | heybubble.com | kayako.com | crisp.chat |
| X (Twitter) | @LiveChat | @zendesk | @olark | @liveperson | @live2support | @HeyBubbleInc | @kayako | @crispchat |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | |
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| Live chat widget |  |  |  |  | ||||
| Screenshot |  |  |  |