Nombre | eAssistance Pro Live chat Solution | Live2Support |
---|---|---|
Imagen | ||
Sitio web | eassistancepro.com | live2support.com |
Descripción | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. |
Vídeo | ||
Período de prueba gratuito | Sí 15 days - Try full features, no credit card required | Sí 15 days free trial |
Pricing plans | After the free trial period, user can subscribe live chat solution for Basic Plan:
| You can pick a plan according to your requirement. Custom plan
is also available.
|
Launch date | 2013-01-23 | 2003-11-07 |
Características | ||
Web-based Application | Sí | Sí HTML 5 Supportive |
IM (Google Talk, Jabber...) integration | Sí GTalk | |
Desktop Applications | Sí Windows Platform | Sí Windows, Mac OS and IM Clients |
Native mobile application | Sí Web console for mobile devices | Sí IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. |
Works for customers on mobile devices? | Sí works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Sí Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. |
Chat statistics | Sí Complete chat statistics with reports and analytics | Sí Chat Transcripts is saved and can be accessible anytime. |
Multi-site | Sí Unlimited site access | Sí Custom Plan Available |
Multiple operators | Sí Depends upon subscription package | Sí |
Conversation transcripts | Sí Saved both on server and on local system | Sí Saved on server and can be accessed from any time at any place. |
Offline messages | Sí | Sí |
Cobrowsing | Sí | Sí Push Webpages |
Visual customization | Sí Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Sí |
Visitor details | Sí Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Sí Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time |
Predefined responses | Sí Canned responses available, Can be created by both admin and operators. | Sí |
International support | Sí 20 Languages | Sí Multilingual Option |
Clickpath Tracker | Sí | Sí |
Transfer to another operator | Sí Transfer within operators from same, different departments and reference chat generated for each transferred chat | Sí Chat and Chat history is transferable to Agent, Group, with visitors detail. |
Custom extensions | Sí Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Sí Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. |
Proactive chat triggers | Sí | Sí Fully Customizable |
Visitor Monitoring | Sí Complete details through ‘visitors’ section from Operator consoles | Sí |
Video chat | No | No Not Necessary |
Remote screenshot | No | Sí |
API | No | Sí |
Social Networks | ||
Me gusta | Le gusta 50 | Le gusta 11 |
Sitio web | eassistancepro.com | live2support.com |
@EAssistancePro | @live2support | |
facebook.com/... | facebook.com/... |