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Nombre
IMsupporting Live Chat SoftwareLive2Support
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Sitio webIMsupporting.comlive2support.com
Descripción

UK based Live Chat Software provider. 100% webbased. The Live chat software is a Cloud based solution so you have no downloads. It contains all features you would expect from a live chat solution and available 24x7. No need to upgrade, install servers or anything else. With instant access you can be up and running within minutes.

Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means.
It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website.
Live2support also provide personalized deployment services, with a committed success manager,24/7 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.

Vídeo
Período de prueba gratuito 32 days + 15 days free trial
Pricing plans
  • FREE TIER Instant access basic chat
  • Basic Plan: £9.99 Per month, 1 operator
  • Business Plan: £14.99 Per month
  • Large Business Plan: £49.99 Per month
  • Bespoke Plan: From £299.99 Per month

You can pick a plan according to your requirement. Custom plan is also available.

  • Bronze Plan: $9.99/month (1 operator)
  • Silver Plan: $19.95/month (1+1 operators)
  • Gold Plan: $39.95/month (2+1 operators)
  • Additional per Operator: $13/month
Launch date2009-11-02 2003-11-07
Características
Web-based Application HTML 5 Supportive
Desktop Applications Windows, Mac OS and IM Clients
Native mobile application Android and Available webbased. IM Client Gtalk, iPhone, iPad, Android mobile and Tablet.
Works for customers on mobile devices? Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser.
Chat statistics Chat Transcripts is saved and can be accessible anytime.
Multi-site Custom Plan Available
Multiple operators
Conversation transcripts Saved on server and can be accessed from any time at any place.
Offline messages
Cobrowsing- See where the end user is on a single webpage at any time Push Webpages
Visual customization CSS based changes
Visitor details Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time
Predefined responses
International support UTF8 Compatible Multilingual Option
Clickpath Tracker
Transfer to another operator Any operator can join and take over a chat session ( or co-chat ) Chat and Chat history is transferable to Agent, Group, with visitors detail.
Custom extensions Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system.
Proactive chat triggers Fully Customizable
Visitor Monitoring
Video chatNoNo Not Necessary
Remote screenshot View the pages your visitors are on in realtime.
API- Limited public access
Social Networks
Sitio webIMsupporting.comlive2support.com
Twitter
Facebookfacebook.com/...facebook.com/...