 Nombre | LiveChat | Olark | SnapEngage | Userlike | Formilla | Zendesk Chat | iAdvize | OggChat | Target First | ClickDesk |
|---|---|---|---|---|---|---|---|---|---|---|
| Imagen |  |  |  |  |  |  |  |  |  |  |
| Sitio web | livechat.com | olark.com | snapengage.com | userlike.com | formilla.com | zendesk.com/... | iadvize.com/en/ | oggchat.com | targetfirst.com | clickdesk.com |
| Descripción | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps. We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com! Features listed here: formilla.com/... Pricing listed here: formilla.com/... | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it. | Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client. | ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar. ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly. |
| Vídeo |  |  |  |  |  |  |  |  |  | |
| Período de prueba gratuito | Sí 14 days, no credit card required. | Sí Free plan, & all paid plans have 14 days free trial | Sí 15 days | Sí 14 days - no credit card required - Free plan available | Sí 15 days, no credit card required. | Sí 14 days | Sí 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Sí 14 Days Free Trial | Sí 14 jours d'essai gratuit | Sí Free plan |
| Pricing plans |
There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
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All sign-ups first start with the Premium Plus 15-day
trial |
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Voir le détail des tarifs ici: targetfirst.com/... | ||
| Launch date | 2002-06-25 | 2009-08-01 | 2008-10-01 | 2012-03-01 | 2013-11-01 | 2010-01-08 | 2009-09-01 | 2011-01-27 | 2011-06-20 | |
| Características | ||||||||||
| Web-based Application | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí | Sí Compatible with all up-to-date browsers. | Sí | Sí PHP Web application | Sí Setup and Visitor Monitoring | Sí Responsive | Sí |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Sí Jabber compatible | No | - | Sí Agents use gTalk/Jabber | No | Sí Google Talk, Skype | |||
| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. | Sí through IM clients | Sí Through Google-talk and Skype IM clients on both Mac and Windows | Sí Compatible with instant messengers for Windows and Mac | Sí Windows Desktop App, Mac OS X coming soon | - Through IM clients | Sí Available on every computer through a internet navigator | Sí Through IM Clients | Sí Compatible Windows et Mac | Sí Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No No native app (any Google Talk client or Skype) | Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Sí Native apps for iPhone/iPad and Android devices | No | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Sí Any gTalk/Jabber client | Sí IoS,Android | Sí IM (GTalk/Skype) |
| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. | Sí | Sí | Sí Optimized for mobile devices (smartphone & tablet) | Sí Works on all major mobile browsers (responsive) | Sí Works on some mobile devices. HTML5 dashboard | Sí yes - optimised for mobile devices | Sí | Sí Le widget de chat s'adapte aux mobiles IoS et Android | Sí |
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Sí | Sí | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Sí | Sí Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances | Sí Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí | Sí Unlimited in all plans | Sí Integrate single or multiple widget per site by group, type of support or user behavior. | Sí Yes, the Premium Plus package supports multi-site licenses. | Sí | Sí Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Sí | Sí | Sí Unlimited domains. |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí | Sí | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí Each chat agent can have their own unique email login and password | Sí | Sí Unlimited | Sí | Sí | Sí Multiple operators. Five simultaneous chats at a time for each operator. |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí | Sí Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Sí Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. | Sí | Sí Unlimited | Sí | Sí | Sí Chat Transcripts |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí Messages sent to an email address(es) or into a CRM. | Sí | Sí Yes. Synchronous and asynchronous communication mode | Sí Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. | Sí | Sí | Sí | Sí Formulaire en absence, prise de rdv | Sí Converted to tickets through built-in helpdesk |
| Cobrowsing | Sí With the use of a 3rd party application. | Sí push webpages | Sí | Sí Guide your visitor to any page of your website. | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. | No | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí Voyez en temps réel ce que font vos visiteurs de sorte à les guider | Sí | |
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Sí Fully customizable and text customization | Sí Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. | Sí | Sí Graphic design customisation: interface to customize the chat window as you want | Sí | Sí Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) | Sí Full customization - White Label, Language, Themes, Color and Text. |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. | Sí | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Sí | Sí Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... | Sí Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Using 3rd Party Macros | Sí With shortcuts | Sí Easily create chat macros and sort them into groups. | Sí Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. | Sí | Sí Canned responses plus smart answers that are automatically generated. | Sí | Sí Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. | Sí Shortcut messages - save multiple phrases as shortcuts. |
| International support | Sí 40+ languages available. | Sí | Sí 26 languages | Sí Multilingual-Support | Sí 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. | Sí | Sí Multilingual support: French, English, Spanish and German. | Sí | Sí Disponible dans plusieurs langues | Sí |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | Sí | Sí See at what url your chat partners are and how they navigate over your site. | Sí See what web pages the visitor has viewed, and the current page they're on. | No | Sí | Sí | Sí Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. | Sí |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí Transfer easily between agents, tiers and groups | Sí Conversation including chat transcripts can be forwarded to other operators. | Sí Transfer to other online agents, and include a private message if necessary. | Sí | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Sí | Sí Transfert du chat en temps réel entre opérateurs | Sí Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Sí Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí API: Salesforce, Zendesk... | Sí | Sí API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal | Sí One click installable plugins & addons to integrate with all major CRMs & billing systems available. |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Fully customizable rule-based triggers | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Sí Fully Customizable | Sí Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ | Sí | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Sí | Sí Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) | Sí |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | No | Sí Available while user is connected | Sí Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. | Sí | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí | Sí Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) | Sí |
| Video chat | No | No | No | Sí | No | No | Sí Human support via video chat. The user can decide whether they are visible or not. | No | No | No |
| Remote screenshot | Sí With the use of a 3rd party application. | No | Sí | Sí | No | No | Sí | No | ||
| API | Sí Open API | Sí http://www.olark.com/docs | Sí | Sí Open API, Javascript API, and remote API to set up advanced chat behavior. | - Coming soon. | Sí | Sí Free API | Sí Free API | Sí Available in PRO Plan. | |
| Social Networks | ||||||||||
| Me gusta | Le gusta 64 | Le gusta 22 | Le gusta 15 | Le gusta 111 | Le gusta 4 | Le gusta 46 | Le gusta 31 | Le gusta 1 | Le gusta 7 | Le gusta 4 |
| Sitio web | livechat.com | olark.com | snapengage.com | userlike.com | formilla.com | zendesk.com/... | iadvize.com/en/ | oggchat.com | targetfirst.com | clickdesk.com |
| X (Twitter) | @LiveChat | @olark | @snapengage | @userlike | @Formilla | @zendesk | @iadvize | @oggchat | @_Targetfirst | @ClickDesk |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |