 Imagen |  LiveChat |  Olark |  Zendesk Chat |  iAdvize |  Smartsupp |  Crisp |
|---|---|---|---|---|---|---|
| Sitio web | livechatinc.com/... | olark.com | zendesk.com/... | iadvize.com/en/ | smartsupp.com | crisp.chat |
| Number of paid customers | 16,000 | 10,000 | ||||
| Descripción | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| Crisp est une solution de gestion de la relation client
multicanal pour petites et moyennes entreprises. Le logiciel est
très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point. Des applications (iOS, Android, Mac et Windows) sont disponibles Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi: Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7. |
| Live chat widget |  |  |  | |||
| Trial and Prices | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... | All paid plans come with 14 day free trial.
|
| iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: iadvize.com/... | Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do. Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. |
|
| Launch date | 2002-06-25 | 2009-08-01 | 2010-01-08 | 2013-04-01 | 2015-11-01 | |
| Vídeo |  |  |  |  |  |  |
| Características | ||||||
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí | Sí | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Sí | Sí |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí | Sí | Sí Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Sí no extra charge | Sí |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí | Sí | Sí Unlimited | Sí | Sí Unlimited |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí | Sí Unlimited | Sí | Sí |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Sí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Sí See chat users types in real-time, country, town, social networks, etc |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Sí | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí | Sí |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí Messages sent to an email address(es) or into a CRM. | Sí | Sí | Sí | Sí E-mail can be replied |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Using 3rd Party Macros | Sí | Sí Canned responses plus smart answers that are automatically generated. | Sí | Sí |
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí | Sí Graphic design customisation: interface to customize the chat window as you want | Sí | Sí |
| International support | Sí 40+ languages available. | Sí | Sí | Sí Multilingual support: French, English, Spanish and German. | Sí Chat support in English, French and Czech | Sí 48 langues |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | No | Sí | Sí Visitor recording | Sí MagicBrowse + MagicMap |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Sí | Sí Shared inbox between operators. What you see is what your team see |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí API: Salesforce, Zendesk... | Sí | Sí 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Fully customizable rule-based triggers | Sí | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Sí | Sí |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Sí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Sí iOS, Android |
| Cobrowsing | Sí With the use of a 3rd party application. | Sí push webpages | No | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí Screen recording | Sí |
| Video chat | No | No | No | Sí Human support via video chat. The user can decide whether they are visible or not. | No Visitor recording | Sí |
| Remote screenshot | Sí With the use of a 3rd party application. | No | No | Sí Screen recording | Sí | |
| API | Sí Open API | Sí http://www.olark.com/docs | Sí | Sí Free API | Sí https://developers.smartsupp.com/ | Sí Api Javascript, REST |
| Affiliate / Credit Program | Sí 20% lifetime commission off every payment made by referred customers. | Sí | Sí Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life | Sí 50% of 1st purchase and 10% of monthly subscription | ||
| Social Networks | ||||||
| Sitio web | livechatinc.com/... | olark.com | zendesk.com/... | iadvize.com/en/ | smartsupp.com | crisp.chat |
| @LiveChat | @olark | @zendesk | @iadvize | @smartsuppcom | @crispchat | |
| Me gusta | Le gusta 53 | Le gusta 14 | Le gusta 45 | Le gusta 31 | Le gusta 8 | Le gusta 7 |