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2016-09-09 09:08:39
IntercomZopim
Image
Websitehttps://www.intercom.io/http://www.zopim.com/
Like 0 45
Description

Intercomis a customer platform with a suite of products for live chat, marketing, feedback, and support.

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on websites, in web and mobile apps, by Facebook Messenger, and by email.

Products: Acquire - Live Chat, Engage - Marketing Automation, Learn - customer feedback, Support - Customer Support

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
Video tourhttps://fast.wistia.net/embed/iframe/aotxnyr1ak?videoFoam=true&autoPlay=true&videoQuality=hd-onlyhttp://youtu.be/tSRSn9hJU1c
Free trial periodYes 14 daysYes 14 days
Pricing plans
  • Standard :250 leads - $73/month
  • Standard : 1000 leads - $107/month
  • Standard : 5000 leads - $153/month
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Launch date2011
Features
Web-based ApplicationYesYes
IM (Google Talk, Jabber...) integration-
Desktop ApplicationsYes- Through IM clients
Native mobile applicationYes Mobile Apps for iOS and AndroidNo
Works for customers on mobile devices?YesYes Works on some mobile devices. HTML5 dashboard
Chat statisticsYes Native reportingYes
Multi-siteYesYes
Multiple operatorsYesYes
Conversation transcriptsYes User can view history and agent gets transcriptYes
Offline messagesYes Yes but capture emails and then get an email replyYes
CobrowsingNoNo
Visual customizationYesYes
Visitor detailsYes Geo Location, page lat viewed, tages, email, device, last seen, social provides etc.Yes
Predefined responsesYes Yes based on if /then rulesYes
International supportYes Some customisationYes
Clickpath Tracker- Only shows last viewed pageNo
Transfer to another operatorYes assign conversations between teammates or send them to group inboxes such as a "Sales" inbox or "VIP Customer" inboxYes
Custom extensionsYes Many integrations - Salesforce, Facebook, GitHub, Slack, Stripe, Wordpress, Zapier etc.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYes Use simple IF this, THEN that statements to start conversations with the right people on your website.Yes
Visitor MonitoringYesYes
Video chatYesNo
Remote screenshotNo
APIYesYes
Social Networks
Websitehttps://www.intercom.io/http://www.zopim.com/
Twitterhttp://twitter.com/intercomhttp://twitter.com/zopim
Facebookhttps://www.facebook.com/intercominc/
LinkIntercomZopim
Excerpt
Bloghttp://blog.zopim.com/
Screenshot
Trial and Prices
  • Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)
Affiliate / Credit ProgramYes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life
Javascript API documentationhttp://api.zopim.com/
White Label solutionNo
Live chat widget
Embed
  • 2016-09-09 09:08:38
    2016-09-09 09:08:39
  • English
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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