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Zendesk Chat

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Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Live Chat Software Comparison
Name
Zendesk Chat
Websitezendesk.com/...
Video
Free trial periodYes 14 days
Pricing plans
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Launch date
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integration-
Desktop Applications- Through IM clients
Native mobile applicationNo
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboard
Chat statisticsYes
Multi-siteYes
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes
CobrowsingNo
Visual customizationYes
Visitor detailsYes
Predefined responsesYes
International supportYes
Clickpath TrackerNo
Transfer to another operatorYes
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYes
Visitor MonitoringYes
Video chatNo
Remote screenshotNo
APIYes
Social Networks
Twitter
Facebookfacebook.com/...
Websitezendesk.com/...
Livechat & Chatbot
English
Public
Public
Sep. 19th 2022 9:18:06 PM
Mar. 1st 2011 10:02:59 PM
View changes

User reviews and comments

  • Mercedes Elizabeth Barbuti Packer on Feb. 9th 2015 2:42:55 PM
    like this

    Easy to set up, just great

  • Steve Gosselin on Sep. 25th 2013 4:24:15 PM
    like this

    Testé sur un site web Joomla et ça fonctionne bien. Nous avons utilisé la version gratuite. Nous allons migrer vers la version payante lorsque notre site web sera plus populaire, c'est sûr! Merci Zopim pour ce bon service. Steve

  • AllenF on Jun. 26th 2013 7:50:51 AM
    like this

    nice design, reasonable prices. Using it actively on aaavitamins.com

  • Darius Cheung on Feb. 3rd 2013 12:10:15 AM
    like this

    dashboard and mobile app support is awesome

  • Yacine Elhamdaoui on Dec. 29th 2012 1:09:50 AM
    like this

    so cool cet outil!

  • jackasslim on Jul. 18th 2012 5:21:37 PM
    like this

    this works especially well for small businesses who simply want a no-hassle, great-to-use live chat system

  • Israel Bjorn Martinez on Jun. 14th 2012 1:14:54 PM
    like this

    Awesome service :)

  • krishnarc on Nov. 13th 2011 3:22:13 AM
    like this

    I am going with Zopim for my chat platform as well. Excellent features and a great team cumult.com

  • samwize on Jul. 11th 2011 5:38:03 AM
    like this

    Nice looking

  • Seralo on Mar. 9th 2011 9:16:29 AM
    like this

    I like the complete dashboard with useful tools like shortcut answers. I don't like that it's in flash. I would love that they use status instead of messages like olark to notify user presence in IM mode.

  • Michael Cho on Mar. 9th 2011 4:37:08 AM
    like this

    Been using zopim for a while now - like!

  • jarrold on Mar. 9th 2011 2:20:18 AM
    like this

    best product out there.

  • Michelle Alphonso on Mar. 8th 2011 8:59:22 AM
    like this

    Zopim is awesome!

  • Derrick Lee on Mar. 8th 2011 3:59:00 AM
    like this

    Cool stuff and great team !!!

  • Jamen Loh on Mar. 8th 2011 3:34:31 AM
    like this

    Very good live chat help! Love it! Works fantastic on my website!

  • Guangchen Wang on Mar. 8th 2011 2:55:28 AM
    like this

    nice design, light and powerful, zopim rocks!

  • Mark Goh on Mar. 8th 2011 2:38:42 AM
    like this

    Used to be on free livechat alternatives, paid for Zopim a few months back and never looked back.

  • laozi on Mar. 8th 2011 2:35:37 AM
    like this

    the system is quite robust.

  • Bjorn Lee on Mar. 8th 2011 1:47:32 AM
    like this

    i use this for my website. love it as it syncs best with my IMs.

  • Jannis Wah on Mar. 7th 2011 7:06:57 PM
    like this

    Zopim's Cool!

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