Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
Name | Zendesk Chat |
|---|---|
| Website | zendesk.com/... |
| Video |  |
| Free trial period | Yes 14 days |
| Pricing plans |
|
| Launch date | |
| Features | |
| Web-based Application | Yes |
| IM (Google Talk, Jabber...) integration | - |
| Desktop Applications | - Through IM clients |
| Native mobile application | No |
| Works for customers on mobile devices? | Yes Works on some mobile devices. HTML5 dashboard |
| Chat statistics | Yes |
| Multi-site | Yes |
| Multiple operators | Yes |
| Conversation transcripts | Yes |
| Offline messages | Yes |
| Cobrowsing | No |
| Visual customization | Yes |
| Visitor details | Yes |
| Predefined responses | Yes |
| International support | Yes |
| Clickpath Tracker | No |
| Transfer to another operator | Yes |
| Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) |
| Proactive chat triggers | Yes |
| Visitor Monitoring | Yes |
| Video chat | No |
| Remote screenshot | No |
| API | Yes |
| Social Networks | |
| @zendesk | |
| facebook.com/... | |
| Website | zendesk.com/... |
User reviews and comments
Mercedes Elizabeth Barbuti Packer on Feb. 9th 2015 2:42:55 PM like this 
Steve Gosselin on Sep. 25th 2013 4:24:15 PM like this 
AllenF on Jun. 26th 2013 7:50:51 AM like this 
Darius Cheung on Feb. 3rd 2013 12:10:15 AM like this 
Yacine Elhamdaoui on Dec. 29th 2012 1:09:50 AM like this 
jackasslim on Jul. 18th 2012 5:21:37 PM like this 
Israel Bjorn Martinez on Jun. 14th 2012 1:14:54 PM like this 
krishnarc on Nov. 13th 2011 3:22:13 AM like this 
samwize on Jul. 11th 2011 5:38:03 AM like this 
Seralo on Mar. 9th 2011 9:16:29 AM like this 
Michael Cho on Mar. 9th 2011 4:37:08 AM like this 
jarrold on Mar. 9th 2011 2:20:18 AM like this 
Michelle Alphonso on Mar. 8th 2011 8:59:22 AM like this 
Derrick Lee on Mar. 8th 2011 3:59:00 AM like this 
Jamen Loh on Mar. 8th 2011 3:34:31 AM like this 
Guangchen Wang on Mar. 8th 2011 2:55:28 AM like this 
Mark Goh on Mar. 8th 2011 2:38:42 AM like this 
laozi on Mar. 8th 2011 2:35:37 AM like this 
Bjorn Lee on Mar. 8th 2011 1:47:32 AM like this 
Jannis Wah on Mar. 7th 2011 7:06:57 PM like this
see older commentsEasy to set up, just great
Testé sur un site web Joomla et ça fonctionne bien. Nous avons utilisé la version gratuite. Nous allons migrer vers la version payante lorsque notre site web sera plus populaire, c'est sûr! Merci Zopim pour ce bon service. Steve
nice design, reasonable prices. Using it actively on aaavitamins.com
dashboard and mobile app support is awesome
so cool cet outil!
this works especially well for small businesses who simply want a no-hassle, great-to-use live chat system
Awesome service :)
I am going with Zopim for my chat platform as well. Excellent features and a great team cumult.com
Nice looking
I like the complete dashboard with useful tools like shortcut answers. I don't like that it's in flash. I would love that they use status instead of messages like olark to notify user presence in IM mode.
Been using zopim for a while now - like!
best product out there.
Zopim is awesome!
Cool stuff and great team !!!
Very good live chat help! Love it! Works fantastic on my website!
nice design, light and powerful, zopim rocks!
Used to be on free livechat alternatives, paid for Zopim a few months back and never looked back.
the system is quite robust.
i use this for my website. love it as it syncs best with my IMs.
Zopim's Cool!