This comparison table lists all live chat support software for website, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.
This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.
It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.
Here is a comparison of French Live Chat Software: https://socialcompare.com/fr/comparison/solutions-de-support-par-chat-en-francais
|LiveChat||Olark||Lime Talk||Smartsupp FREE live chat||Formilla||Paldesk Live Chat||Provide Support Live Chat||LiveAgent||Userlike||SnapEngage||REVE Chat||Zendesk Chat||Crisp||Botsify||ProProfs Chat|
LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
|Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.
You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.
Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.
Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.
Why choose Smartsupp?
|Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps.|
We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!
Features listed here: https://www.formilla.com/live-chat-features.aspx
Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx
Paldesk is a live chat plugin that helps
businesses proactively chat in real-time with visitors and
customers to their website.
Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.Paldesk Live Chat benefits:
Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.
Paldesk Integrations https://www.paldesk.com/integrations/
Paldesk Features list https://www.paldesk.com/features/
|Provide Support has been providing live chat and real time monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.|
LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.
Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.
Key LiveAgent features:
Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.
Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.
Help your customers when it matters, where it matters.
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
|REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support.|
As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
|Crisp is a livechat designed for startups and really simple
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Botsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.
|ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.|
|Free trial period||Yes 14 days, no credit card required.||Yes Free plan, & all paid plans have 14 days free trial||Yes 15 days||Yes 15 days, no credit card required.||Yes 7 days free trial. No credit card required.||Yes 10 days, fully functional||Yes Trial for 14 days, no credit card required.||Yes 14 days - no credit card required - Free plan available||Yes 15 days||Yes||Yes 14 days||Yes 14 jours d'essai||Yes 14 days free trial||Yes Try Any Plan Free For 15 Days (Free Trial))|
There's no limit of active chats going at any one
Save 35% with a 2 year commitment.
|Unlimited version starting from $4,2 / month.|
All sign-ups first start with the Premium Plus 15-day
|Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A|
No limits of concurrent chats.
After the free trial period, users can subscribe for the following products:
|Standard Plan: $13.5 (per month for yearly plan)|
Advanced Plan: $22.5 (per month for yearly plan)
Full pricing details available at: https://www.proprofschat.com/pricing/
|Web-based Application||Yes Compatible with all up-to-date browsers.||Yes||Yes||Yes||Yes Compatible with all up-to-date browsers.||Yes Compatible with all up to date browsers.||Yes||Yes Available on all known up-to-date browsers.||Yes||Yes||Yes||Yes||Yes Responsive||Yes||Yes Compatible with all up-to-date browsers.|
|IM (Google Talk, Jabber...) integration||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||Yes||Yes XMPP (Jabber)||No||Yes Slack||No||Yes Jabber compatible||-||Yes Slack||No|
|Desktop Applications||Yes Desktop apps for Windows and Mac OS X.||Yes through IM clients||Yes through IM clients||Yes XMPP (Jabber) : Pidgin, Adium||Yes Windows Desktop App, Mac OS X coming soon||Yes Windows desktop app, Mac OS X and Linux.||Yes Windows, Mac and Linux||Yes Compatible with instant messengers for Windows and Mac||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes||- Through IM clients||Yes||Yes||Yes Desktop apps for Windows and Mac OS.|
|Native mobile application||Yes Mobile applications for iPad, iPhone, and Android devices.||No No native app, but any Jabber/XMPP app will work||-||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)||Yes Native apps for iPhone/iPad and Android devices||Yes Mobile applications for iOS and Android devices.||Yes for Android and iOS||Yes Mobile apps for iOS and Android devices.||Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)||No No native app (any Google Talk client or Skype)||Yes iOS, Android||No||Yes iOS, Android||Yes||Yes Mobile applications for iPad, iPhone, and Android devices.|
|Works for customers on mobile devices?||Yes Optimized for mobile devices does not require Flash to work.||Yes||Yes||Yes fully responsive chat box||Yes Works on all major mobile browsers (responsive)||Yes Optimized for mobile devices.||Yes Yes, our chat works on mobile devices as well.||Yes Yes.||Yes Optimized for mobile devices (smartphone & tablet)||Yes||Yes Responsive Chat Widget||Yes Works on some mobile devices. HTML5 dashboard||Yes||Yes Mobile friendly UI||Yes Yes - optimized for mobile devices|
|Chat statistics||Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).||Yes||Yes||Yes||Yes||Yes Comprehensive detailed reports available.||Yes Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer.||Yes Comprehensive detailed reports available.||Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes||Yes||Yes||Yes Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration.||Yes Detailed Chat Statistics available + Google Analytics Integration|
|Multi-site||Yes There's no limit. One account can be used to manage multiple websites.||Yes||Yes no extra payment||Yes no extra charge||Yes Yes, the Premium Plus package supports multi-site licenses.||Yes There's no limit. One account can be used to manage multiple websites.||Yes Any subscription package allows using the same chat account on unlimited number of websites.||Yes Unlimited||Yes Deploys single or multiple widget per site by group, type of support or user behavior.||Yes Unlimited in all plans||Yes||Yes||Yes Unlimited||Yes Allows you to embed chatbot on different channels with unified data-set.||Yes One account can be used to manage multiple websites.|
|Multiple operators||Yes Every user can have their own account. Different agent roles available.||Yes||Yes||Yes||Yes Each chat agent can have their own unique email login and password||Yes Every user can have unique email login and password. Different agent roles available.||Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently.||Yes Yes.||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes||Yes||Yes||Yes Unlimited||Yes||Yes Every user can have their own account. Different agent roles available.|
|Conversation transcripts||Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.||Yes||Yes||Yes||Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.||Yes Chat transcripts are stored in LiveChat and can be sent to email.||Yes Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results.||Yes Yes.||Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.||Yes||Yes||Yes||Yes||Yes||Yes Chat transcripts are stored in Live Chat and can be export..|
|Offline messages||Yes Offline messages are saved as tickets, forwarded to a help desk or email address.||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes||Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.||Yes Offline messages are saved as tickets.||Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.||Yes Offline messages are saved as tickets.||Yes Yes||Yes||Yes||Yes||Yes E-mail can be replied||Yes||Yes Offline messages are saved as tickets.|
|Cobrowsing||Yes With the use of a 3rd party application.||Yes push webpages||Yes Screen recording||- Monitor what page URL the customer is on, and see what web pages they accessed on your website.||No||Yes||Yes Guide your visitor to any page- Push webpages||Yes||Yes||No||Yes||Yes||Yes|
|Visual customization||Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes||Yes||Yes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.||Yes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.||Yes||Yes CSS, image upload...||Yes Fully customizable and text customization||Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan||Yes Customize Chat Widget according to your website theme.||Yes||Yes||Yes Customized chatbot, livechat and white label solution.||Yes Fully customizable|
|Visitor details||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers||Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.||Yes Geolocation, IP address, referrer links, browser type, language.||Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes||Yes||Yes See chat users types in real-time, country, town, social networks, etc||Yes||Yes Detailed information on online visitors include geolocation, time on the website and number of visits and more.|
|Predefined responses||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes Using 3rd Party Macros||Yes||Yes||Yes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes Can be created for the whole account and for specific operator/department||Yes Yes.||Yes Very easy to create and use with shortcuts. Can be gathered in groups||Yes With shortcuts||Yes||Yes||- Soon||Yes||Yes Canned response|
|International support||Yes 40+ languages available.||Yes||Yes||Yes Chat support in English, French and Czech||Yes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.||-||Yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.||Yes 39 Languages||Yes Support in English, German, Dutch, Portuguese||Yes 26 languages||Yes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish||Yes||Yes 25 languages||Yes English speaking chat support||Yes Yes, provide International support|
|Clickpath Tracker||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||Yes Visitor recording||Yes See what web pages the visitor has viewed, and the current page they're on.||-||Yes||Yes Yes.||Yes See at what url your chat partners are and how they navigate over your site.||Yes||Yes||No||Yes Real-time||Yes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.|
|Transfer to another operator||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes||Yes||Yes Transfer to other online agents, and include a private message if necessary.||Yes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.||Yes It is also possible to invite other operators to assist during chat||Yes Yes.||Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.||Yes Transfer easily between agents, tiers and groups||Yes||Yes||Yes Shared inbox between operators. What you see is what your team see||Yes You can assign Multiple teammates by giving access.||Yes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.|
|Proactive chat triggers||Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.||Yes Fully customizable rule-based triggers||Yes||Yes||Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/||-||- Proactive chat invitation can be sent manually by operator||Yes Yes.||Yes Fully Customizable||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes||Yes||Yes||Yes||Yes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.|
|Visitor Monitoring||Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Yes Fully customizable rule-based triggers.||Yes||Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.||-||Yes||Yes Yes.||Yes Available while user is connected||No||Yes||Yes||Yes||Yes||Yes Real-time visitor monitoring of visitor.|
|Video chat||No Not available.||No||No||No Visitor recording||No||-||No||Yes Yes.||No||No||Yes||No||- Soon||Yes Video chat available||No|
|Remote screenshot||Yes With the use of a 3rd party application.||No||No||Yes Screen recording||No||-||No||Yes||Yes||No||- Soon||Yes Available with 3rd party extensions.|