Live Chat Software Comparison

Link	LiveChat	Smartsupp	Olark	Formilla	Lime Talk	Provide Support Live Chat	LiveAgent	Tidio	Jivochat	Chatra	chaport	Helpcrunch	Zendesk Chat	ProProfs Chat	Tawk.to	Target First	REVE Chat
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Website	livechatinc.com/...	smartsupp.com	olark.com	formilla.com	limetalk.com	providesupport.com	liveagent.com	tidio.com	jivochat.com	chatra.com	chaport.com	helpcrunch.com	zendesk.com/...	proprofschat.com	tawk.to	targetfirst.com	revechat.com
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Description	LiveChat serves as a premium live chat and help desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages: give customer service at any time of the day or night interact with customers on the website make extra sales from using the service provide valuable business insight on website visitors Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers	Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp? the only product that combines live chat, chatbots and video recordings automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop access real-time visitor list enriched with e-commerce data see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale we offer human customer service in 7 different languages GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws	Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.	Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps. We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com! Features listed here: formilla.com/... Pricing listed here: formilla.com/...	Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store. If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds. You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move. Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.	Provide Support has been providing live chat and real time website monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.	LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Key LiveAgent features: Live chat Ticketing Video calls Call center Knowledge base Facebook integration Twitter integration Rules SLA	Connect with your customers. Instantly Add Tidio live chat software to your website in minutes. Contact visitors and turn them into happy customers. Enhance their experience and boost your sales. A live chat solution trusted by 300k+ businesses. Slash your response time to under 3 minutes The average customer service email response time is over 10 hours. With a live chat service, you’ll respond to your customers before they decide to buy elsewhere. Turn 3x more visitors into paying customers Up to 98% of your visitors leave without buying. Use customer support live chat to engage them in conversations, answer questions, and increase sales.	The platform to connect with customers Build an excellent support service through messengers. Bring all the contact channels to one location: live chat, social media, messengers, and phone calls. Engage with clients using their preferred channel. API for developers : Use the already developed code to embed the chat solution on your website or web app. Integrate Jivo into your CRM or any other software 50+ ready made solutions.	Talk with visitors on your website Live chat, chat bots, email & social messaging for business. Answer questions, solve problems, increase conversions Add live chat to your website and talk with your website visitors in real-time, or use the messenger mode and reply to messages at your own pace.	Add a live chat widget to your website, connect other channels, and automate sales & support with chatbots.	Customer service software that covers all your business needs. Communication starts with a multichannel chat widget, customizable to your needs and brand style. Provide multichannel customer support. Unite all communication channels in one dashboard to provide assistance via live chat, email, messengers, Facebook, or Instagram. Stay in touch with customers wherever they are.	Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.	ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.	tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page	TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites. 1.Monitor visitors on your website in real time 2. Receive alerts to target higher value visitors 3. Helpfully engage and convert. Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction. Add a sales guy to your website. Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service. We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.	REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support. As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
Free trial period	Yes 14 days, no credit card required.		Yes Free plan, & all paid plans have 14 days free trial	Yes 15 days, no credit card required.	Yes 15 days	Yes 10 days, fully functional	Yes Trial for 14 days, no credit card required.	Yes Try Tidio for free. No credit card required.	Yes Basic Plan & 14-day trial period for Pro plan	Yes free 10-day trial, no credit card required	Yes Try unlimited functionality for 14 days for free. No credit card required.		Yes 14 days	Yes Free Forever Upto 1 Operator	Yes allways	Yes 15 days free trial	Yes
Pricing plans	*Starter Plan: $20 / month / account Team Plan: $41 / month / account Business Plan: $59 / month / account Enterprise Plan* There's no limit of active chats going at any one time.	*FREE:* free forever for up to 3 agents STANDARD: 19.5 € / month / 3 agents PRO: 48 € / month / 3 agents	$29/month per seat Save 35% with a 2 year commitment.	*Standard (free): $0 / month Premium* : $19.99 / month *Professional: $39.99 / month / account Growth*: $55.99 / month / account All sign-ups first start with the Premium Plus 15-day trial	Unlimited version starting from $4,2 / month.	Small Business (1 operator): $13/month if billed annually or $24 if billed monthly Corporate (3 operators): $25.80/month if billed annually or $53 if billed monthly Enterprise (10 operators): $59.40/month if billed annually or $108 if billed monthly All plans include unlimited chats, websites, offline messages and include all service features.	No limits of concurrent chats. Ticket Plan: $15/month per agent Ticket+Chat Plan: $29/month per agent All-inclusive Plan: $39/month per agent	$29/month	*Basic: $0 (Respond to customers both in the chat and messengers) Professional: $19 Per agent per month if billed annually Enterprise*: $38 Per agent per month if billed annually	Essential : €17 per agent per month Pro : €23 per agent per month	*Pro: $19 / month (4 operators included) Unlimited*: $75 / month (Unlimited operators)		*Basic Plan* $11.20 per agent/mo (unlimited chats) *Advanced Plan* $20 per agent/mo (unlimited chats + reports, analytics...) *Premium* $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)	*Team (2+ Operators)*: $19.99 / month Full pricing details available at: proprofschat.com/...	pay for agent answering your chat only, chat tool integrated for free if answering yourself...	Eezy Chat - $11/mo Eezy Start - $49/mo Eezy Pro - $99/mo	Standard Plan: $13.5 (per month for yearly plan) Advanced Plan: $22.5 (per month for yearly plan)
Launch date	Jun. 25^th 2002	Apr. 1^st 2013	Aug. 1^st 2009	Nov. 1^st 2013	Jan. 1^st 2012	Aug. 1^st 2003	Jul. 1^st 2007	Jan. 1^st 2013							2012	Jan. 27^th 2011
Features
Web-based Application	Yes Compatible with all up-to-date browsers.	Yes	Yes	Yes Compatible with all up-to-date browsers.	Yes	Yes Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers.	Yes Available on all known up-to-date browsers.	Yes	Yes	Yes			Yes	Yes Compatible with all up-to-date browsers.	Yes	Yes Compatible with all up-to-date browsers.	Yes
IM (Google Talk, Jabber...) integration	No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)	Yes XMPP (Jabber)		No	Yes	No Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols							-	No		No
Desktop Applications	Yes Desktop apps for Windows and Mac OS X.	Yes XMPP (Jabber) : Pidgin, Adium	Yes through IM clients	Yes Windows Desktop App, Mac OS X coming soon	Yes through IM clients	Yes Native apps for Windows, Mac OS and Linux		Yes					- Through IM clients	Yes Desktop apps for Windows and Mac OS.	Yes	Yes Available for windows and OS Desktop	Yes
Native mobile application	Yes Mobile applications for iPad, iPhone, and Android devices.	Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)	No No native app, but any Jabber/XMPP app will work	Yes Native apps for iPhone/iPad and Android devices	-	Yes for Android and iOS	Yes Mobile apps for iOS and Android devices.						No	Yes Mobile applications for iPad, iPhone, and Android devices.	Yes	Yes Mobile application for Iphone, Ipad and ANdroid Devices	Yes iOS, Android
Works for customers on mobile devices?	Yes Optimized for mobile devices does not require Flash to work.	Yes fully responsive chat box	Yes	Yes Works on all major mobile browsers (responsive)	Yes	Yes Responsive design allows the chat window look well in all major mobile browsers.	Yes Yes.	Yes					Yes Works on some mobile devices. HTML5 dashboard	Yes Yes - optimized for mobile devices		Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)	Yes Responsive Chat Widget
Chat statistics	Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).	Yes	Yes	Yes	Yes	Yes Fully functional chat statistics app is available	Yes Comprehensive detailed reports available.	Yes					Yes	Yes Detailed Chat Statistics available + Google Analytics Integration	Yes	Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)	Yes
Multi-site	Yes There's no limit. One account can be used to manage multiple websites.	Yes no extra charge	Yes	Yes Yes, the Premium Plus package supports multi-site licenses.	Yes no extra payment	Yes Any subscription package allows using the same chat account on unlimited number of websites.	Yes Unlimited						Yes	Yes One account can be used to manage multiple websites.	Yes	Yes Unlimited number of websites with Eezy offers	Yes
Multiple operators	Yes Every user can have their own account. Different agent roles available.	Yes	Yes	Yes Each chat agent can have their own unique email login and password	Yes	Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently.	Yes Yes.	Yes					Yes	Yes Every user can have their own account. Different agent roles available.	Yes	Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.	Yes
Conversation transcripts	Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.	Yes	Yes	Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.	Yes	Yes Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer.	Yes Yes.	Yes					Yes	Yes Chat transcripts are stored in Live Chat and can be export..	Yes	Yes Full conversation transcripts available and downloadable	Yes
Offline messages	Yes Offline messages are saved as tickets, forwarded to a help desk or email address.	Yes	Yes Messages sent to an email address(es) or into a CRM.	Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.	Yes	Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.	Yes Offline messages are saved as tickets.	Yes					Yes	Yes Offline messages are saved as tickets.	- not sure	Yes Offline messages are saved and sent by email	Yes
Cobrowsing	Yes With the use of a 3rd party application.	Yes Screen recording	Yes push webpages	- Monitor what page URL the customer is on, and see what web pages they accessed on your website.		No							No	Yes		Yes See in real time exactly waht does your visitors	Yes
Visual customization	Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.	Yes	Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee	Yes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.	Yes	Yes Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position.	Yes CSS, image upload...						Yes	Yes Fully customizable	- more or less	Yes Customize the live chat module directly in the back office	Yes Customize Chat Widget according to your website theme.
Visitor details	Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.	Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers	Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users	Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.	Yes	Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.	Yes Geolocation, IP address, referrer links, browser type, language.	Yes					Yes	Yes Detailed information on online visitors include geolocation, time on the website and number of visits and more.	- ip, vrowser, os	Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)	Yes
Predefined responses	Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.	Yes	Yes Using 3rd Party Macros	Yes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.	Yes	Yes Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console.	Yes Yes.	Yes					Yes	Yes Canned response		Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.	Yes
International support	Yes 40+ languages available.	Yes Chat support in English, French and Czech	Yes	Yes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.	Yes	Yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.	Yes 39 Languages						Yes	Yes Yes, provide International support	Yes	Yes 6+languages available	Yes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish
Clickpath Tracker	Yes The user's browsing path is displayed in real-time to provide details on visited pages.	Yes Visitor recording	Yes	Yes See what web pages the visitor has viewed, and the current page they're on.		Yes All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar.	Yes Yes.						No	Yes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.		Yes The user's browsing path is displayed in real-time to provide details on visited pages.	Yes
Transfer to another operator	Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.	Yes	Yes type !transfer command to transfer to all available operators, transcript link shows to new operator	Yes Transfer to other online agents, and include a private message if necessary.	Yes	Yes It is possible to invite additional operators to assist during chat and optionally leave the chat.	Yes Yes.	Yes					Yes	Yes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.		Yes	Yes
Custom extensions	Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.	Yes	Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs	Yes Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier		Yes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts.	Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...						Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)	Yes 35+ integrations are available with ProProfs Chat		Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique
Proactive chat triggers	Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.	Yes	Yes Fully customizable rule-based triggers	Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/	Yes	- Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator.	Yes Yes.	Yes					Yes	Yes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.	Yes	Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them	Yes
Visitor Monitoring	Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.	Yes	Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.	Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.	Yes Fully customizable rule-based triggers.	Yes The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available.	Yes Yes.	Yes					Yes	Yes Real-time visitor monitoring of visitor.	Yes	Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history	Yes
Video chat	No	No Visitor recording	No	No	No	No	Yes Yes.	Yes					No	No	No	No	Yes
Remote screenshot	Yes With the use of a 3rd party application.	Yes Screen recording	No	No	No	No							No	Yes Available with 3rd party extensions.	- file upload	Yes
API	Yes Open API	Yes https://developers.smartsupp.com/	Yes http://www.olark.com/docs	- Coming soon.	Yes	Yes Open chat statistics API is available.	Yes Open API available.	Yes	Yes API for developers				Yes	Yes API Available.		Yes Free API	Yes API's available on request to developers.
Social Networks
X (Twitter)	@LiveChat	@smartsuppcom	@olark	@Formilla		@provide_support	@liveagent	@tidiochat					@zendesk	@proprofs		@_Targetfirst	@REVEChat
Facebook	facebook.com/...	facebook.com/...	facebook.com/...	facebook.com/...		facebook.com/...	facebook.com/...	facebook.com/...					facebook.com/...	facebook.com/...		facebook.com/...	facebook.com/...
Website	livechatinc.com/...	smartsupp.com	olark.com	formilla.com	limetalk.com	providesupport.com	liveagent.com	tidio.com	jivochat.com	chatra.com	chaport.com	helpcrunch.com	zendesk.com/...	proprofschat.com	tawk.to	targetfirst.com	revechat.com
Like	Likes 54	Likes 9	Likes 14	Likes 3	Likes 2	Likes 5	Likes 3	Likes 1	Likes 0	Likes 1	Likes 0	Likes 1	Likes 46	Likes 4	Likes 1	Likes 6	Likes 12

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How does live chat work?

Live chat software typically requires a website visitor to click on a chat icon or button to initiate a chat. Once initiated, a chat window appears, and the visitor can communicate with a live agent who is managing the chat on the business side.

Why Add Live Chat Support to Your Website? What are the Benefits of Live Chat Software?

There are many benefits to using live chat software for customer communication and support. Some of the main advantages include:

Improved Customer Satisfaction: Live chat support is one of the fastest ways to address your customers' concerns and answer their questions. It provides a real-time communication channel that can help you resolve issues quickly and efficiently, leading to higher levels of customer satisfaction.
Increased Sales: With live chat support, you can engage with your website visitors in a more personalized way. This can help you understand their needs and recommend products or services that best meet their requirements. By providing this level of personalized service, you can increase the likelihood of a sale. By providing immediate assistance to customers, live chat can help increase conversions and sales.
Cost-Effective: Unlike phone support or email support, live chat support doesn't require extensive resources. A single agent can handle multiple chats simultaneously, reducing the need for additional staff. Live chat allows businesses to handle multiple customer conversations at once, making it a more efficient communication channel than phone or email. This can result in significant cost savings for your business.
Competitive Advantage: Live chat support can be a significant differentiator for your business, especially if your competitors don't offer it. By providing a seamless and convenient support experience, you can set yourself apart from the competition and build customer loyalty.
Improved Website Metrics: Live chat support can also help you gather valuable insights about your website visitors. By tracking chat transcripts, you can identify common questions, concerns, and issues that customers face. You can then use this data to optimize your website content, improve your products or services, and enhance the overall customer experience.
Enhanced collaboration: Live chat allows for easy collaboration among team members, allowing for more efficient resolution of customer issues.

In summary, adding live chat support to your website can have numerous benefits for your business. It can improve customer satisfaction, increase sales, reduce costs, give you a competitive advantage, and provide valuable insights into your website visitors.

What Types of Live Chat Software Exist?

There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:

Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.

The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.

What are the Common Features of Live Chat Software?

The specific features offered by live chat software can vary depending on the provider and the pricing plan. However, some common features of live chat software include:

Chat widget: The chat widget is the main interface for live chat and is typically embedded into a website or mobile app. This widget allows customers to initiate a chat with a business representative.
Conversation management tools: Live chat software often includes tools for managing and organizing chat conversations, such as the ability to assign chats to specific agents and to view past chat history.
Customizable chatbots: Some live chat software includes the ability to create and customize chatbots, which can handle basic customer inquiries and route more complex conversations to human agents.
Integration with other tools: Many live chat software options offer integration with other business tools or platforms, such as CRM systems or email marketing tools.
Analytics and reporting: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.

Overall, the features offered by live chat software can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right software for your business.

How many chats can an agent handle at once?

The number of chats an agent can handle at once varies depending on the live chat software used and the complexity of the chats. However, most live chat software can handle multiple chats simultaneously, allowing agents to be more efficient.

Is live chat software easy to set up?

Setting up live chat software depends on the software provider and the complexity of the website. However, most live chat software providers offer easy-to-use installation and configuration tools, making the process relatively straightforward.

Can live chat software integrate with other tools?

Yes, live chat software can integrate with other tools such as customer relationship management (CRM) software, email marketing tools, and social media platforms. This integration can help businesses manage their customer interactions more efficiently.

Is live chat software secure?

Most live chat software providers use industry-standard encryption protocols to ensure the security of the chats. However, businesses should choose a reputable provider that meets their security requirements.

Who Uses Live Chat Software?

Live chat software is used by a wide range of businesses and organizations, including small and large companies, e-commerce platforms, customer service departments, and online communities. Live chat is a versatile communication channel that can be used by any business or organization that wants to improve customer communication and support. Some specific examples of businesses and organizations that may use live chat software include:

E-commerce platforms: Live chat can be used by online retailers to provide immediate assistance to customers with questions or concerns about products, shipping, or returns.
Customer service departments: Live chat can be used by customer service teams to handle customer inquiries and complaints in real time, improving response times and customer satisfaction.
Online communities: Live chat can be used by online forums, support groups, or other communities to provide immediate assistance to members and facilitate real-time communication.

How do businesses measure the success of live chat software?

Businesses can measure the success of live chat software by monitoring metrics such as customer satisfaction, chat volume, average response time, and sales conversion rates. This data can help businesses optimize their customer support strategies and improve their website performance.

Overall, live chat software is a valuable tool for any business or organization that wants to improve customer communication and support.

Here is a related comparison about Best ChatBots Software : chatbot-software-comparison-best-ai-artificial-intelligence-chatbots

Excerpt

LiveChat Support Software Comparison (compare best live chat for website)

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Category Livechat & Chatbot

Default language English

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Editor Vanina Community

Last update Jul. 1^st 2025 1:05:52 PM

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User reviews and comments

jas on Sep. 27^th 2024 10:24:29 AM
commented on ProProfs Chat
I've been impressed with ProProfs Chat's powerful features. The real-time visitor tracking feature is incredibly useful. Plus, the real-time language translation and audio & video chat conversations have really enhanced our customer support efficiency. It's a top-notch tool for any business!
Davis Brown on Sep. 20^th 2024 5:57:30 AM
commented on ProProfs Chat
Thanks to ProProfs Chat, our customer service has transformed dramatically. The bot's integration with our knowledge base allows it to provide precise answers, saving us time. I'm also quite impressed with its wide range of customizable templates and multilingual support. Overall, it's a powerful tool that has made managing live chat much more efficient.
lalitakush12 on Aug. 23^rd 2024 6:26:08 AM
commented on ProProfs Chat
ProProfs Chat has truly impressed me. It is incredibly fast and efficient, and the automated responses save me a lot of time. I especially like how the automatic chat routing directs visitors to the right department. The analytics feature helps me fine-tune my approach. It’s an outstanding tool for any business!
Arzoo on Aug. 22^nd 2024 10:44:37 AM
commented on ProProfs Chat
I’ve been impressed with ProProfs Chat’s capabilities. Its 24x7 chat support is excellent for businesses of all shapes and sizes, and its automated canned responses let you respond to customers 24x7. With its comprehensive dashboard, I can monitor chat operators closely and view detailed reports. I highly recommend it!
paldesk on Jan. 10^th 2019 1:55:25 PM
Hello, my name is Susan and I'm the CMO of the startup Paldesk Live Chat and also the editor of Paldesk Live Chat item on SocialCompare. Really like the Live Chat Software Comparison so I wonder if our item - Paldesk Live Chat can be included in this comparison too? Have a nice day, Susan.
jerry1223 on Sep. 7^th 2018 4:45:34 PM
Try this Live chat solution liveadmins.com
Formilla.com on Jul. 24^th 2018 10:29:57 PM
suggested on Formilla to set White Label solution to no
Formilla.com on Jul. 24^th 2018 10:29:37 PM
suggested on Formilla to set Screenshot to /u/1807/chat-widget-1432x806_74068d1df6198abd32a38dbf326c0fcb.png /u/1807/chat-widget-1432x806-4guk0fuy.png
Formilla.com on Jul. 24^th 2018 10:25:26 PM
suggested on Formilla to set Blog to https://www.formilla.com/blog/
Formilla.com on Jul. 24^th 2018 10:24:43 PM
suggested on Formilla to set Affiliate / Credit Program to yes
25% recurring commissions (lifetime)
Formilla.com on Jul. 24^th 2018 10:24:14 PM
suggested on Formilla to set Trial and Prices to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $50 / month / account All sign-ups first start with the Premium Plus 15-day trial
Formilla.com on Jul. 24^th 2018 10:12:33 PM
suggested on Formilla to set Pricing plans to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $16.99 / month / account All sign-ups first start with the Premium Plus 15-day trial
l.adams1160 on Sep. 3^rd 2017 11:01:22 AM
Great list! A couple of ones I haven’t heard of before.However some of the great products have been already launched. check out one of favourite for supporting customers in real time – www.chat4.website I definately recommend those looking for a 24hours supporting their customers to check out www.chat4.website The platform is great and packed full of features.
NathHughesss on Aug. 11^th 2017 2:36:34 PM
I'd add Deskun live chat to this comparison, it's a great tool. Check it out deskun.com/...
jaseurboreal on Jul. 26^th 2017 10:08:38 AM
Message Your Customers in Real Time tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page tawk.to youtu.be/...
Eshi on Apr. 15^th 2017 7:52:51 AM
Thanks for an awesome collection of live chat software. Apart from above list, I tried live chat software LiveChat99 and found it’s really an all-in-shop for customer satisfaction.
Tim on Feb. 19^th 2017 7:54:22 AM
Blacktiechat.com is for people that want live chat option on their website but don't have time. This chat service actually replies to your visitors for you!
Sudarshan on Jan. 16^th 2017 12:10:53 PM
Have you guys tried Zestim - zestim.com
Salesdesk on Dec. 25^th 2016 4:04:19 PM
This is a top review on Live Chat software. I will really have to say HelpOnClick is one of the best solutions on the market in terms of sales driven features to engage customers, such as: 1. Forced chat initiation feature. (Customer must decide to chat or click X) 2. Our favourite feature; the keystroke spy feature. You can see what your customer is typing before they hit enter.... you can easily counter objections and gain more sales. We have used HelpOnClick for many years for our sites and for our clients at SalesDesk247. Posting from experience: We monitor clients websites through Live Chat in real time. Our Live chat team collects leads, sells products and services 7 days a week. (I am from SalesDesk247.com). Leigh
Molly Liu on Sep. 19^th 2016 5:22:14 AM
I'm a Crisp user, and the information on Crisp in not updated. They had a FREE version that worked pretty well, I also bought some app, but after a while they cancel some of the functions you previously could use like "search in history", "block users". I don't know what's the next they are going cancel.. I'm already applying cancelling the debranding app i've purchase.