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| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | http://www.limetalk.com | https://www.smartsupp.com | https://www.formilla.com | https://www.paldesk.com/live-chat/ | http://www.snapengage.com/ | http://www.providesupport.com/ | http://www.liveagent.com/ | https://www.userlike.com/ | https://www.revechat.com/ | https://www.zendesk.com/chat/ | https://crisp.chat | https://botsify.com/ | https://www.proprofschat.com/ | https://signalzen.com | https://www.visionhelpdesk.com |
|---|
| Like | 34 Likes | 9 Likes | 1 Likes | 6 Likes | 3 Likes | 7 Likes | 14 Likes | 3 Likes | 3 Likes | 109 Likes | 2 Likes | 45 Likes | 7 Likes | 0 Likes | 0 Likes | 2 Likes | 5 Likes |
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| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on
their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of
customer emails and calls, helping increase sales and improve
customer satisfaction.
Key LiveChat advantages:
- give customer service at any time of the day or night
- interact with customers on the website
- make extra sales from using the service
- provide valuable business insight on website visitors
Why LiveChat
https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list
https://livechatinc.com/features/
The fastest way to help customers | Olark is the most beautiful and effective way
to talk to your customers for sales and support. And we make it
super easy for you! Solve customer problems before they have a
chance to click away. Give customers the answers they need
immediately and gain powerful insights about what they want for
relationships that last. Olark has powerful features to give you
access to visitors and their behaviors. Make your business (and
your site) look good and keep your customers coming back. | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store.
If your visitor has a question, they can use Lime Talk to send that
question and you can reply in a matter of seconds.
You can use Lime Talk while sitting at your computer or even use
your mobile device (phone,tablet, etc..) while on the move.
Install the fully customizable Lime Talk chat widget on your site
and try out all the features for 15 days free of charge!
Registration takes just a couple of seconds. | Smartsupp is your personal shopping assistant. It
combines live chat and chatbots to save your time and help you turn
visitors into loyal customers.
Smartsupp is one of the most popular products in Europe with
50 000 active European webshops and websites.
Why choose Smartsupp?
- the only product that combines live chat, chatbots and video
recordings
- automate repetitive questions, be personal where it’s relevant
and see where visitors get lost on your webshop
- access real-time visitor list enriched with e-commerce
data
- see who is browsing your webshop, which products are they
interested in and proactively start a conversation to make a
sale
- we offer human customer service in 7 different languages
- GDPR compliant, we securely store your data in the European
Union and comply with strict EU data protection laws
| Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps.
We have one of the easiest-to-use platforms on the market. Try us
out and find out why customers prefer Formilla.com!
Features listed here:
https://www.formilla.com/live-chat-features.aspx
Pricing listed here:
https://www.formilla.com/live-chat-pricing.aspx | Paldesk is a live chat plugin that helps
businesses proactively chat in real-time with visitors and
customers to their website.
Paldesk integrates with your most popular customer communication
channels which means you can connect multiple channels into a
single dashboard and respond to all your messages from one
place.
Paldesk Live Chat benefits:
- Capture more leads
- Increase website sales
- Improve customer loyalty
- Boost chat response time
- Chat with your customers – from anywhere
Stop juggling multiple accounts, logins, and open browser
windows and never miss an opportunity to engage or answer
your customers.
Paldesk Integrations
https://www.paldesk.com/integrations/
Paldesk Features list
https://www.paldesk.com/features/
| SnapEngage is a simple and streamlined live
chat service. Engage with your visitors and improve your
conversion. Live chat with your visitors From your favorite instant
messenger or mobile device.
Keep all your conversations in your existing CRM or Help
Desk. | Provide Support has been providing live chat and real time
monitoring solution since 2003. With more than 10000 customers all
over the globe we are proud to say that our service has become
helpful for various industries and improved both their sales and
customer service quality. | LiveAgent help desk and live chat
software is the ultimate solution for providing excellent
customer support.
Equipped with 175+ support features you'll be
able to link every channel of possible support inputs like fetching
emails, Facebook comments, Tweets, contact forms, live chat or
phone calls.
Key LiveAgent features:
- Live chat
- Ticketing
- Video calls
- Call center
- Knowledge base
- Facebook integration
- Twitter integration
- Rules
- SLA
| Live chat for website and mobile support. Be there when your
customers need you the most – when they’re browsing on your
website.
Your customers could be anywhere, which is why Userlike works
great on any device. Whether they are browsing from their desktop,
chilling on the couch with their tablet, or sitting on the bus with
their smartphone – Userlike guarantees an optimal live chat
experience.
Help your customers when it matters, where it
matters. | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support.
As a live chat solution, REVE Chat facilitates online engagement to
provide better customer service and boost sales conversions. It
allows you to fully customize the chat experience to suit your
brand, monitor website visitors, live chat with your Facebook page
visitors, offer proactive chat invitations and many more. | Zendesk Chat formerly Zopim is a live chat support
software that lets you install a widget on your website to
chat and sell directly to your online customers. It will help you
to see who is on your site in real time. Then you can provide
live customer help when they have a query.
Zendesk Chat works with nearly every browser,
IM client and mobile phone out there. Enjoy the flexibility to
provide live support from anywhere. | Crisp is a livechat designed for startups and really simple
to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available | Botsify firstly appeared in the year 2016, a pioneer chatbot
platform with zero coding skills where a non-techie person can
easily create a chatbot. The aim of Botsify is to provide a
fully-managed chatbot that helps companies to optimize customer
support, acquire qualified leads, promote products and elevate
sales & revenue. Botsify makes it possible that humans and
chatbots can work in the same place that’s why a live chat solution
also witnessed that Botsify is worth trying. With Over five years
of services, Botsify is continuously working on the user experience
and adding boatload chatbot features like conversation forms, tree
store, easy to export data, Dedicated account manager, etc in their
services to grow their clients’ business. | ProProfs Chat is an online live chat software that allows
businesses to offer instant support to their customers and engage
with their website visitors. Armed with ProProfs Chat your support
team can resolve issues faster, provide quick answers to queries
about your products & services and assure your customers that
they are around anytime they need you. ProProfs Chat will help your
support teams reduce tickets, improve customer response time and
satisfaction, and ultimately increase sales and ROI. | With SignalZen Slack live chat, you will be able to chat with
website visitors and deal with customer inquiries only by using
Slack.
Convert website visits to sales - We are your Slack gateway
for Live Chat
At Signal Zen we want to make the process of talking to your
website's visitors as easy as possible even if it means to omit our
original UI from the process.
This means that you can add a secondary channel to talk to your
customers - Slack.
By following really easy setup wizard for integration with Slack
on our Console while logged in, you can establish secure connection
with Slack and talk to your customers without interaction with our
default way of doing this in the administration Console. | Vision Helpdesk is extensive customer service software offering
four products to manage customer service for all-size businesses.
Help Desk Software, Satellite Help Desk, ITSM Service Desk
Software, and Live Chat Software. |
|---|
| Video tour | https://www.youtube.com/watch?v=Yf0NkRSkFRE | https://youtu.be/my-b06LmkN0 | | https://www.youtube.com/watch?v=t4tCWI2PKQs | | https://www.youtube.com/watch?v=RKOOBRAWY38 | | https://www.youtube.com/watch?v=8x26WgpZ5FA | https://www.youtube.com/watch?v=kQlD4yvMcLU | https://www.youtube.com/watch?v=Cl_6lE1otVA&t=6s | https://www.youtube.com/watch?v=c2XjYm5SeQQ | | https://www.youtube.com/watch?v=pGCrBRtytQQ | https://www.youtube.com/watch?v=T1PN3n1HuTM | https://www.youtube.com/watch?v=OWPvrVhh6W4 | | |
|---|
| Free trial period | Yes 14 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes 15 days | | Yes 15 days, no credit card required. | Yes 7 days free trial. No credit card required. | Yes 15 days | Yes 10 days, fully functional | Yes Trial for 14 days, no credit card required. | Yes 14 days - no credit card required - Free plan available | Yes | Yes 14 days | Yes 14 jours d'essai | Yes 14 days free trial | Yes Try Any Plan Free For 15 Days (Free Trial)) | Yes Free Trial: Up to 50 chats; Unlimited bandwidth; Limited support; Up to 1 subdomains; Up to 3 operators; Up to 1 month. | Yes 30 Days |
|---|
| Pricing plans |
- Starter Plan: $16 / month /
account
- Team Plan: $33 / month / account
- Business Plan: $50 / month /
account
- Enterprise Plan
There's no limit of active chats going at any one
time.
|
Save 35% with a 2 year commitment. | Unlimited version starting from $4,2 / month. |
- FREE: free forever for up to
3 agents
- STANDARD: 15 € / month / 3 agents
- PRO: 70 € / month / 3 agents
|
- Standard (free): $0 / month
- Premium : $11.99 / month
- Premium Plus: $50 / month /
account
All sign-ups first start with the Premium Plus 15-day
trial
| Free: 0$ per agent/per month Pro: 16% per agent/per month Custom:
N/A |
- Business :4 agents - $66/month
- Enterprise : 8 agents - $160/month
- Premier : 15 agents - $460/month
|
- Small Business (1 operator):
- $15 per month $35 per 3 months $60 per
6 months $99 per year
- Corporate (3 operators):
- $30 per month $70 per 3 months $120
per 6 months
$198 per year
- Enterprise (10 operators):
- $60 per month $140 per 3 months
$240 per 6 months
$396 per year
All plans have unlimited chats and include all service features. | No limits of concurrent chats.
- Ticket Plan: $15/month per agent
- Ticket+Chat Plan: $29/month per agent
- All-inclusive Plan: $39/month per agent
| After the free trial period, users can subscribe for the
following products:
- Free Plan: 1 Widget; 1 Seat; All the core
features like Image and video support, Canned messages, Data
privacy features, File sharing, Multi-language support, Surveys and
ratings, Registration form
- Userlike Team (€90/month): 4 Widgets; 4 Seats;
1 Channel ; All the core features; Add-ons
- Userlike Corporate (€290/month) : 10 Widgets;
10 Seats; 3 Channel; All the core features; Add-ons; Analytics;
Live Translation; Audio and Video calls; Screen Sharing
- Userlike Business (€720/month) : 20 Widgets;
20 Seats; 5 Channel; WhatsApp channel; Chatbot; All the core
features; Add-ons; Analytics; Live Translation; Audio and Video
calls; Screen Sharing; White label; Full API access; Advanced
Routing
- Userlike Custom: Ask for quote
| Standard Plan: $13.5 (per month for yearly plan)
Advanced Plan: $22.5 (per month for yearly plan) |
- Basic Plan $11.20 per agent/mo
(unlimited chats)
- Advanced Plan $20 per agent/mo
(unlimited chats + reports, analytics...)
- Premium $44 per agent/mo (widget
unbranding, IP address block, real-time monitoring...)
| Free |
- Personal: $49 /mo. (For your personal use or
startup website & Facebook page),
- Professional: $149 /mo. (For professionals,
multiple websites & Facebook pages),
- Business: $499 /mo (For businesses and
agencies to get going & reselling),
- Custom: $116 /month (8 operators, white label,
SSL security...)
- Custom: Let’s Talk (For enterprises with high
usage & on-premises solutions.)
|
- Essentials: $10 / month
- Premium: $15 / month
- Enterprise Plan: custom
Full pricing details available at:
https://www.proprofschat.com/pricing/ | Basic $10 per month(Unlimited chats, Unlimited bandwidth,
Premium support, Up to 1 subdomains, Up to 5 operators, Ad
free)
Pro $35 per month (Unlimited chats; All features;
Unlimited bandwidth; Premium support; Up to 10 subdomains;
Unlimited operators; Ad free; Saved Replies)
Business $55 per month (Unlimited chats, All features,
Unlimited bandwidth, Premium support, Unlimited subdomains,
Unlimited operators, Ad free, Saved Replies | $12/month per agent |
|---|
| Launch date | 2002-06-25 | 2009-08-01 | 2012-01-01 | 2013-04-01 | 2013-11-01 | 2017 | 2008-10-01 | 2003-08-01 | 2007-07-01 | 2012-03-01 | | | 2015-11-01 | 2016-04-23 | | | 2007-01-01 |
|---|
| Features | | | | | | | | | | | | | | | | | |
|---|
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes | Yes Compatible with all up-to-date browsers. | Yes Compatible with all up to date browsers. | Yes | Yes Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. | Yes Available on all known up-to-date browsers. | Yes | Yes | Yes | Yes Responsive | Yes | Yes Compatible with all up-to-date browsers. | Yes Compatible with all up to date browsers. | Yes |
|---|
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | | Yes | Yes XMPP (Jabber) | No | Yes Slack | | No | | Yes Jabber compatible | | - | Yes Slack | | No | Yes Slack | |
|---|
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes through IM clients | Yes XMPP (Jabber) : Pidgin, Adium | Yes Windows Desktop App, Mac OS X coming soon | Yes Windows desktop app, Mac OS X and Linux. | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Native apps for Windows, Mac OS and Linux | | Yes Compatible with instant messengers for Windows and Mac | Yes | - Through IM clients | Yes | Yes | Yes Desktop apps for Windows and Mac OS. | | - Web Based |
|---|
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | - | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes Native apps for iPhone/iPad and Android devices | Yes Mobile applications for iOS and Android devices. | No No native app (any Google Talk client or Skype) | Yes for Android and iOS | Yes Mobile apps for iOS and Android devices. | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Yes iOS, Android | No | Yes iOS, Android | Yes | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes iOS, Android | Yes |
|---|
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes | Yes fully responsive chat box | Yes Works on all major mobile browsers (responsive) | Yes Optimized for mobile devices. | Yes | Yes Yes, our chat works on mobile devices as well. | Yes Yes. | Yes Optimized for mobile devices (smartphone & tablet) | Yes Responsive Chat Widget | Yes Works on some mobile devices. HTML5 dashboard | Yes | Yes Mobile friendly UI | Yes Yes - optimized for mobile devices | Yes Optimized for mobile devices | Yes |
|---|
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes | Yes | Yes | Yes Comprehensive detailed reports available. | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes Fully functional chat statistics app is available | Yes Comprehensive detailed reports available. | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes | Yes | Yes | Yes Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration. | Yes Detailed Chat Statistics available + Google Analytics Integration | Yes Detailed chat Statistics | Yes |
|---|
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes no extra payment | Yes no extra charge | Yes Yes, the Premium Plus package supports multi-site licenses. | Yes There's no limit. One account can be used to manage multiple websites. | Yes Unlimited in all plans | Yes Any subscription package allows using the same chat account on unlimited number of websites. | Yes Unlimited | Yes Deploys single or multiple widget per site by group, type of support or user behavior. | Yes | Yes | Yes Unlimited | Yes Allows you to embed chatbot on different channels with unified data-set. | Yes One account can be used to manage multiple websites. | Yes One account can be used in multiple websites | Yes |
|---|
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes | Yes Each chat agent can have their own unique email login and password | Yes Every user can have unique email login and password. Different agent roles available. | Yes | Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently. | Yes Yes. | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes | Yes | Yes Unlimited | Yes | Yes Every user can have their own account. Different agent roles available. | Yes Unlimited for paid plans | Yes |
|---|
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes | Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. | Yes Chat transcripts are stored in LiveChat and can be sent to email. | Yes | Yes Not stored on our servers due to security reasons. Can be emailed in HTML / Text format to email(s) specified by customer. Transcripts storage and viewer app is in beta-testing and available by request. | Yes Yes. | Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM. | Yes | Yes | Yes | Yes | Yes Chat transcripts are stored in Live Chat and can be export.. | Yes Yes, fully GDPR compliance | Yes |
|---|
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. | Yes Offline messages are saved as tickets. | Yes | Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. | Yes Offline messages are saved as tickets. | Yes Yes | Yes | Yes | Yes E-mail can be replied | Yes | Yes Offline messages are saved as tickets. | Yes Full support of offline/online scenarios. | Yes |
|---|
| Cobrowsing | Yes With the use of a 3rd party application. | Yes push webpages | | Yes Screen recording | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. | No | Yes | No | | Yes Guide your visitor to any page- Push webpages | Yes | No | Yes | Yes | Yes | Yes Supports screenshots sending | Yes |
|---|
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes | Yes | Yes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. | Yes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options. | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. | Yes CSS, image upload... | Yes Fully customizable and text customization | Yes Customize Chat Widget according to your website theme. | Yes | Yes | Yes Customized chatbot, livechat and white label solution. | Yes Fully customizable | Yes Colours, Positioning and more. | Yes |
|---|
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. | Yes Geolocation, IP address, referrer links, browser type, language. | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes | Yes | Yes See chat users types in real-time, country, town, social networks, etc | Yes | Yes Detailed information on online visitors include geolocation, time on the website and number of visits and more. | Yes All technically available data and metadata when using strong integration features. | Yes |
|---|
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes | Yes | Yes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes With shortcuts | Yes Can be created for the whole account and for specific operator/department | Yes Yes. | Yes Very easy to create and use with shortcuts. Can be gathered in groups | Yes | Yes | - Soon | Yes | Yes Canned response | Yes Yes, Saved replies feature | Yes |
|---|
| International support | Yes 40+ languages available. | Yes | Yes | Yes Chat support in English, French and Czech | Yes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. | - | Yes 26 languages | Yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well. | Yes 39 Languages | Yes Support in English, German, Dutch, Portuguese | Yes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | Yes | Yes 25 languages | Yes English speaking chat support | Yes Yes, provide International support | Yes Fully translatable Live Chat | Yes |
|---|
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | | Yes Visitor recording | Yes See what web pages the visitor has viewed, and the current page they're on. | - | Yes | Yes The user's browsing history is available in Visitors list and in visitor's details in the chat agent app sidebar. | Yes Yes. | Yes See at what url your chat partners are and how they navigate over your site. | Yes | No | Yes Real-time | | Yes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on. | Yes | No |
|---|
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes | Yes | Yes Transfer to other online agents, and include a private message if necessary. | Yes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor. | Yes Transfer easily between agents, tiers and groups | Yes It is also possible to invite other operators to assist during chat | Yes Yes. | Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command. | Yes | Yes | Yes Shared inbox between operators. What you see is what your team see | Yes You can assign Multiple teammates by giving access. | Yes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes | Yes |
|---|
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | | Yes | Yes Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier | Yes Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,... | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs integration. Integration instructions for multiple other CMS and Shopping Carts. | Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more. | | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | Yes Facebook messenger, WhatsApp, Slack,SMS, Website, Live chat, white label solution | Yes 35+ integrations are available with ProProfs Chat | Yes Main CMS like Wordpress etc. Also Zapier integration. | Yes |
|---|
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes | Yes | Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ | - | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | - Proactive chat invitation can be sent manually by operator | Yes Yes. | Yes Fully Customizable | Yes | Yes | Yes | Yes | Yes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions. | Yes Yes, Auto Invitations. | Yes |
|---|
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes Fully customizable rule-based triggers. | Yes | Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. | - | No | Yes The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. | Yes Yes. | Yes Available while user is connected | Yes | Yes | Yes | Yes | Yes Real-time visitor monitoring of visitor. | Yes Tracking of those who started a chat. | Yes |
|---|
| Video chat | No Not available. | No | No | No Visitor recording | No | - | No | No | Yes Yes. | No | Yes | No | - Soon | Yes Video chat available | No | No | No |
|---|
| Remote screenshot | Yes With the use of a 3rd party application. | No | No | Yes Screen recording | No | - | Yes | No | | Yes | | No | - Soon | | Yes Available with 3rd party extensions. | Yes | Yes |
|---|
| API | Yes Open API available. | Yes http://www.olark.com/docs | Yes | Yes https://developers.smartsupp.com/ | - Coming soon. | Yes Open API available. | Yes | No | Yes Open API available. | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. | Yes API's available on request to developers. | Yes | Yes Api Javascript, REST | Yes | Yes API Available. | Yes REST and JS APIs | Yes |
|---|
| Social Networks | | | | | | | | | | | | | | | | | |
|---|
| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | http://www.limetalk.com | https://www.smartsupp.com | https://www.formilla.com | https://www.paldesk.com/live-chat/ | http://www.snapengage.com/ | http://www.providesupport.com/ | http://www.liveagent.com/ | https://www.userlike.com/ | https://www.revechat.com/ | https://www.zendesk.com/chat/ | https://crisp.chat | https://botsify.com/ | https://www.proprofschat.com/ | https://signalzen.com | https://www.visionhelpdesk.com |
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| Twitter | http://twitter.com/LiveChat | http://www.twitter.com/olark | | https://twitter.com/smartsuppcom | http://www.twitter.com/Formilla | https://twitter.com/paldesk | http://twitter.com/snapengage | http://twitter.com/provide_support | https://twitter.com/liveagent | https://twitter.com/userlike | http://www.twitter.com/REVEChat | | https://twitter.com/crispchat | https://twitter.com/botsify_app | https://twitter.com/proprofs | https://twitter.com/SignalZen | http://twitter.com/visionhelpdesk |
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| Facebook | http://facebook.com/LiveChat | https://www.facebook.com/olarkchat | | https://www.facebook.com/smartsupp/ | http://www.facebook.com/FormillaLLC | https://www.facebook.com/Paldesk/ | https://www.facebook.com/SnapEngage | http://www.facebook.com/providesupport | https://www.facebook.com/LiveAgent | https://www.facebook.com/userlike/ | https://www.facebook.com/REVEChatSolutions | | https://www.facebook.com/crispchat | https://www.facebook.com/botsifyapp | https://www.facebook.com/proprofs | https://www.facebook.com/signalzen | http://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878 |
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