Live Chat Software Comparison

Business > Enterprises > Livechat
60
2019-10-18 21:39:16

This comparison table lists all live chat support software for website, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.

This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.

It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.

Here is a comparison of French Live Chat Software: http://socialcompare.com/fr/comparison/solutions-de-support-par-chat-en-francais

LiveChatOlarkSmartsupp FREE live chatUserlikeSnapEngagePaldesk Live ChatFormillaLiveAgentp3chatZopimiAdvizeNetrox SCWatcheezyCrispLime TalkREVE ChatProProfs Chat
Image
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/https://www.smartsupp.comhttps://www.userlike.com/http://www.snapengage.com/https://www.paldesk.com/live-chat/https://www.formilla.comhttp://www.liveagent.com/http://p3chat.comhttp://www.zopim.com/http://www.iadvize.com/en/http://www.netroxsc.comhttp://fr.watcheezy.com/https://crisp.chathttp://www.limetalk.comhttps://www.revechat.com/https://www.proprofs.com/chat/
Like 34 9 6 109 14 7 3 3 40 45 31 2 4 7 1 2 0
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations https://www.paldesk.com/integrations/

Paldesk Features list https://www.paldesk.com/features/


Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: https://www.formilla.com/live-chat-features.aspx

Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: http://landing.iadvize.com/en/video

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=g88XoQW9V7Uhttp://www.youtube.com/watch?v=H60NbpiuJM0https://www.youtube.com/watch?v=RKOOBRAWY38http://www.youtube.com/watch?v=rhsEFWbydyUhttp://www.youtube.com/watch?v=kQlD4yvMcLUhttp://www.youtube.com/watch?v=9AGoGgRguT8http://youtu.be/tSRSn9hJU1chttp://www.youtube.com/watch?v=CcWJemQWSkEhttp://www.youtube.com/watch?v=l_r2F5QO17ghttp://www.youtube.com/watch?v=pGCrBRtytQQhttp://www.youtube.com/watch?v=c2XjYm5SeQQhttps://www.youtube.com/watch?v=OWPvrVhh6W4
Free trial periodYes 14 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 14 days - no credit card required - Free plan availableYes 15 daysYes 7 days free trial. No credit card required.Yes 15 days, no credit card required.Yes Trial for 14 days, no credit card required.Yes 14 days free trialYes 14 daysYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/Yes 14 days + Completely free versionYes 15 days free trialYes 14 jours d'essaiYes 15 daysYesYes Try Any Plan Free For 15 Days (Free Trial))
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€99/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€299/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/AFull features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx

  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • http://www.netroxsc.com/pricing/

  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
FreeUnlimited version starting from $4,2 / month.Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • BRONZE: $9 / month
  • SILVER: $19 / month
  • GOLD: $39 / month
  • Enterprise Plan: $199 / month

Full pricing details available at: https://www.proprofs.com/chat/pricing/

Launch date2002-06-252009-08-012013-04-012012-03-012008-10-0120172013-11-012007-07-012011-02-012010-01-082011 Apr 112011-01-272015-11-012012-01-01
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYesYes Compatible with all up to date browsers.Yes Compatible with all up-to-date browsers.Yes Available on all known up-to-date browsers.Yes Rich Web ClientYesYes PHP Web applicationYesYes Compatible with all up-to-date browsers.Yes ResponsiveYesYesYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)Yes Jabber compatibleYes SlackNoYes-NoNoYes SlackYesNo
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes XMPP (Jabber) : Pidgin, AdiumYes Compatible with instant messengers for Windows and MacYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Windows desktop app, Mac OS X and Linux.Yes Windows Desktop App, Mac OS X coming soonYes Through IM clients on desktop and mobile- Through IM clientsYes Available on every computer through a internet navigatorNo Web-interface with desktop notificationsYes Available for windows and OS DesktopYesYes through IM clientsYesYes Desktop apps for Windows and Mac OS.
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)No No native app (any Google Talk client or Skype)Yes Mobile applications for iOS and Android devices.Yes Native apps for iPhone/iPad and Android devicesYes Mobile apps for iOS and Android devices.Yes (any Skype, Google Talk or XMPP client)NoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Android, iOS, Windows PhoneYes Mobile application for Iphone, Ipad and ANdroid DevicesYes iOS, Android-Yes iOS, AndroidYes Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYes fully responsive chat boxYes Optimized for mobile devices (smartphone & tablet)YesYes Optimized for mobile devices.Yes Works on all major mobile browsers (responsive)Yes Yes.Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Works on some mobile devices. HTML5 dashboardYes yes - optimised for mobile devicesYes Adapts to the deviceYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)YesYesYes Responsive Chat WidgetYes Yes - optimized for mobile devices
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYesYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Comprehensive detailed reports available.YesYes Comprehensive detailed reports available.Yes Message History, rules performance.YesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Chats summary and detailsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)YesYesYesYes Detailed Chat Statistics available + Google Analytics Integration
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes no extra chargeYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes Unlimited in all plansYes There's no limit. One account can be used to manage multiple websites.Yes Yes, the Premium Plus package supports multi-site licenses.Yes UnlimitedYes Via DepartmentsYesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited websites.Yes Unlimited number of websites with Eezy offersYes UnlimitedYes no extra paymentYesYes One account can be used to manage multiple websites.
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes Every user can have unique email login and password. Different agent roles available.Yes Each chat agent can have their own unique email login and passwordYes Yes.YesYesYes UnlimitedYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes UnlimitedYesYesYes Every user can have their own account. Different agent roles available.
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYes Chat transcripts are stored in LiveChat and can be sent to email.Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.Yes Yes.YesYesYes UnlimitedYesYes Full conversation transcripts available and downloadableYesYesYesYes Chat transcripts are stored in Live Chat and can be export..
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYes YesYesYes Offline messages are saved as tickets.Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.Yes Offline messages are saved as tickets.YesYesYesYes Storing in system, sending to emailYes Offline messages are saved and sent by emailYes E-mail can be repliedYesYesYes Offline messages are saved as tickets.
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYes Screen recordingYes Guide your visitor to any page- Push webpagesYesNo- Monitor what page URL the customer is on, and see what web pages they accessed on your website.NoNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNoYes See in real time exactly waht does your visitorsYesYesYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYes Fully customizable and text customizationYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.Yes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.Yes CSS, image upload...-YesYes Graphic design customisation: interface to customize the chat window as you wantYes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choiceYes Customize the live chat module directly in the back officeYesYesYes Customize Chat Widget according to your website theme.Yes Fully customizable
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Yes Geolocation, IP address, referrer links, browser type, language.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes See chat users types in real-time, country, town, social networks, etcYesYesYes Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYes Very easy to create and use with shortcuts. Can be gathered in groupsYes With shortcutsYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.Yes Yes.YesYesYes Canned responses plus smart answers that are automatically generated.Yes Canned messages with folders, autocomplete and live search. Both common and personal.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.- SoonYesYesYes Canned response
International supportYes 40+ languages available.YesYes Chat support in English, French and CzechYes Support in English, German, Dutch, PortugueseYes 26 languages-Yes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.Yes 39 LanguagesYes >20 languagesYesYes Multilingual support: French, English, Spanish and German.Yes English, RussianYes 6+languages availableYes 25 languagesYesYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishYes Yes, provide International support
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes Visitor recordingYes See at what url your chat partners are and how they navigate over your site.Yes-Yes See what web pages the visitor has viewed, and the current page they're on.Yes Yes.-NoYesYesYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Real-timeYesYes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes Transfer easily between agents, tiers and groupsYes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.Yes Transfer to other online agents, and include a private message if necessary.Yes Yes.Yes !r command in IM apps, one-click in RWC.YesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.YesYes Shared inbox between operators. What you see is what your team seeYesYesYes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYesYes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,...Yes Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierYes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Yes Javascript API, Integration with Zendesk, Happyfox, ..Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...YesYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskYes 35+ integrations are available with ProProfs Chat
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYes Fully CustomizableYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.-Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/Yes Yes.YesYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYesYesYesYes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYes Available while user is connectedNo-Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.Yes Yes.Yes Via Rich Web ClientYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYesYes Fully customizable rule-based triggers.YesYes Real-time visitor monitoring of visitor.
Video chatNo Not available.NoNo Visitor recordingNoNo-NoYes Yes.NoNoYes Human support via video chat. The user can decide whether they are visible or not.NoNo Chat audio et vidéo utilisant le WebRTC- SoonNoYesNo
Remote screenshotYes With the use of a 3rd party application.NoYes Screen recordingYesYes-NoNoNoNoNo- SoonNoYes Available with 3rd party extensions.
APIYes Open API available.Yes http://www.olark.com/docsYes https://developers.smartsupp.com/Yes Open API, Javascript API, and remote API to set up advanced chat behavior.YesYes Open API available.- Coming soon.Yes Open API available.Yes Widget APIYesYes Free APIYes Javascript API, Open APIYes Free APIYes Api Javascript, RESTYesYes API's available on request to developers.Yes API Available.
Social Networks
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/https://www.smartsupp.comhttps://www.userlike.com/http://www.snapengage.com/https://www.paldesk.com/live-chat/https://www.formilla.comhttp://www.liveagent.com/http://p3chat.comhttp://www.zopim.com/http://www.iadvize.com/en/http://www.netroxsc.comhttp://fr.watcheezy.com/https://crisp.chathttp://www.limetalk.comhttps://www.revechat.com/https://www.proprofs.com/chat/
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttps://twitter.com/smartsuppcomhttps://twitter.com/userlikehttp://twitter.com/snapengagehttps://twitter.com/paldeskhttp://www.twitter.com/Formillahttps://twitter.com/liveagenthttp://twitter.com/p3chat_imhttp://twitter.com/zopimhttp://twitter.com/iadvizehttps://twitter.com/netrox_schttps://twitter.com/_watcheezyhttps://twitter.com/crispchathttp://www.twitter.com/REVEChathttps://twitter.com/proprofs
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/userlike/https://www.facebook.com/SnapEngagehttps://www.facebook.com/Paldesk/http://www.facebook.com/FormillaLLChttps://www.facebook.com/LiveAgenthttps://www.facebook.com/p3chathttp://www.facebook.com/iadvize.francehttps://www.facebook.com/netrox.sc.globalhttps://www.facebook.com/Watcheezy/https://www.facebook.com/crispchathttps://www.facebook.com/REVEChatSolutionshttps://www.facebook.com/proprofs
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    2019-10-18 21:39:16
  • Livechat
    English
  • LiveChat Support Software Comparison (compare best live chat for website)
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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Comments

  • voted for Crisp (Like)
    Posted 2019-10-10 17:07:42 by Heber12
  • voted for this Comparison (Like)
    Posted 2019-02-23 13:48:54 by Kelly
  • Posted 2019-01-16 09:40:34 by zrinka.cokic
  • Love it!
    Posted 2019-01-15 14:31:06 by Mirhanna30
  • Posted 2019-01-15 10:28:45 by MilicaV
  • I love Paldesk because it has a bunch of cool stuff and integrations!
    Posted 2019-01-15 09:50:51 by marty
  • Very friendly support and love the options tools that make your business successful.
    Posted 2019-01-15 09:47:00 by IvanaV
  • Great tool :)
    Posted 2019-01-15 09:33:57 by imirkovic
  • Posted 2019-01-15 09:05:09 by srenduli
  • Hello, my name is Susan and I'm the CMO of the startup Paldesk Live Chat and also the editor of Paldesk Live Chat item on SocialCompare. Really like the Live Chat Software Comparison so I wonder if our item - Paldesk Live Chat can be included in this comparison too? Have a nice day, Susan.
    Posted 2019-01-10 13:55:25 by paldesk
  • suggested on Paldesk Live Chat to set Description to Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place. Paldesk Live Chat benefits: Capture more leads Increase website sales Improve customer loyalty Boost chat response time Chat with your customers – from anywhere Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers. Paldesk Integrations https://www.paldesk.com/integrations/ Paldesk Features list https://www.paldesk.com/features/
    Posted 2019-01-10 11:25:32 by paldesk
  • voted for LiveChat (Like)
    Posted 2018-10-18 11:02:49 by Michal1892
  • Try this Live chat solution https://www.liveadmins.com
    Posted 2018-09-07 16:45:34 by jerry1223
  • voted for Formilla (Like)
    Formilla is an amazing live chat service. The app works well and their customer service is fantastic!
    Posted 2018-07-25 18:39:26 by Bill Widmer
  • voted for Formilla (Like)
    Posted 2018-07-25 16:30:15 by Tom
  • suggested on Formilla to set White Label solution to no
    Posted 2018-07-24 22:29:57 by Formilla.com
  • suggested on Formilla to set Screenshot to /u/1807/chat-widget-1432x806_74068d1df6198abd32a38dbf326c0fcb.png /u/1807/chat-widget-1432x806-4guk0fuy.png
    Posted 2018-07-24 22:29:37 by Formilla.com
  • suggested on Formilla to set Blog to https://www.formilla.com/blog/
    Posted 2018-07-24 22:25:26 by Formilla.com
  • suggested on Formilla to set Affiliate / Credit Program to yes
    25% recurring commissions (lifetime)
    Posted 2018-07-24 22:24:43 by Formilla.com
  • suggested on Formilla to set Trial and Prices to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $50 / month / account All sign-ups first start with the Premium Plus 15-day trial
    Posted 2018-07-24 22:24:14 by Formilla.com
  • suggested on Formilla to set Pricing plans to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $16.99 / month / account All sign-ups first start with the Premium Plus 15-day trial
    Posted 2018-07-24 22:12:33 by Formilla.com
  • voted for Formilla (Like)
    Posted 2018-07-24 05:05:00 by Formilla.com
  • voted for REVE Chat (Like)
    More easy to use
    Posted 2017-11-07 13:02:13 by suvro
  • Great list! A couple of ones I haven’t heard of before.However some of the great products have been already launched. check out one of favourite for supporting customers in real time – www.chat4.website I definately recommend those looking for a 24hours supporting their customers to check out www.chat4.website The platform is great and packed full of features.
    Posted 2017-09-03 11:01:22 by l.adams1160
  • I'd add Deskun live chat to this comparison, it's a great tool. Check it out https://deskun.com/tour#tourChat
    Posted 2017-08-11 14:36:34 by NathHughesss
  • Message Your Customers in Real Time tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page https://www.tawk.to https://youtu.be/G7o8x5gj2ww
    Français Posted 2017-07-26 10:08:38 by jaseurboreal
  • voted for iAdvize (Like)
    Posted 2017-07-17 09:39:22 by TimC
  • voted for iAdvize (Like)
    Posted 2017-07-12 11:16:28 by beazab
  • voted for iAdvize (Like)
    Posted 2017-07-11 07:33:26 by JOGUERIN
  • voted for iAdvize (Like)
    Posted 2017-07-10 14:22:45 by Rockwave
  • voted for iAdvize (Like)
    Posted 2017-07-05 11:13:10 by sophie
  • voted for iAdvize (Like)
    Posted 2017-07-05 09:40:54 by Fab
  • voted for iAdvize (Like)
    Posted 2017-07-05 09:32:38 by alexandret
  • voted for iAdvize (Like)
    Posted 2017-07-05 09:31:10 by Manu
  • voted for iAdvize (Like)
    Posted 2017-07-05 09:17:02 by MesNews
  • voted for iAdvize (Like)
    Really complete solution
    Posted 2017-07-05 09:16:51 by Marco
  • voted for iAdvize (Like)
    Perfect tool for lead generations !
    Posted 2017-07-05 09:09:01 by Maxime
  • voted for iAdvize (Like)
    Posted 2017-07-05 08:39:13 by Antoineolivier
  • voted for iAdvize (Like)
    Posted 2017-06-20 17:03:30 by Caroline
  • Thanks for an awesome collection of live chat software. Apart from above list, I tried live chat software LiveChat99 and found it’s really an all-in-shop for customer satisfaction.
    Posted 2017-04-15 07:52:51 by Eshi
  • voted for Netrox SC (Like)
    Great!
    Posted 2017-04-14 12:20:07 by Vitaly Kursitis
  • voted for LiveChat (Like)
    Posted 2017-02-21 23:14:37 by Jan Pietruszka
  • Blacktiechat.com is for people that want live chat option on their website but don't have time. This chat service actually replies to your visitors for you!
    Posted 2017-02-19 07:54:22 by Tim
  • Have you guys tried Zestim - http://zestim.com/
    Posted 2017-01-16 12:10:53 by Sudarshan
  • voted for Userlike (Like)
    Posted 2017-01-12 09:35:38 by Pirmin Riedmann
  • voted for Userlike (Like)
    Super leichte Software, leicht zu verstehen, leicht zu integrieren. Einfach TOP!!!
    Posted 2017-01-11 17:24:12 by United-Shop Metzingen
  • voted for Userlike (Like)
    Awesome service and fair prices!
    Posted 2017-01-05 14:27:06 by Appmatics
  • voted for Userlike (Like)
    Best tool for support and monitoring the customers responses.
    Posted 2017-01-05 14:22:07 by Christian Groebe
  • This is a top review on Live Chat software. I will really have to say HelpOnClick is one of the best solutions on the market in terms of sales driven features to engage customers, such as: 1. Forced chat initiation feature. (Customer must decide to chat or click X) 2. Our favourite feature; the keystroke spy feature. You can see what your customer is typing before they hit enter.... you can easily counter objections and gain more sales. We have used HelpOnClick for many years for our sites and for our clients at SalesDesk247. Posting from experience: We monitor clients websites through Live Chat in real time. Our Live chat team collects leads, sells products and services 7 days a week. (I am from SalesDesk247.com). Leigh
    Posted 2016-12-25 16:04:19 by Salesdesk
  • voted for REVE Chat (Like)
    Posted 2016-12-01 11:13:21 by REVE Chat
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