Live Chat Software Comparison

Business > Enterprises > Livechat
61
2021-10-04 21:34:07

This comparison table lists all live chat support software for website, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.

This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.

It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.

Here is a comparison of French Live Chat Software: https://socialcompare.com/fr/comparison/solutions-de-support-par-chat-en-francais

LiveChatOlarkLime TalkSmartsupp FREE live chatFormillaPaldesk Live ChatProvide Support Live ChatLiveAgentUserlikeSnapEngageREVE ChatZendesk ChatCrispBotsifyProProfs Chat
Image
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.limetalk.comhttps://www.smartsupp.comhttps://www.formilla.comhttps://www.paldesk.com/live-chat/http://www.providesupport.com/http://www.liveagent.com/https://www.userlike.com/http://www.snapengage.com/https://www.revechat.com/https://www.zendesk.com/chat/https://crisp.chathttps://botsify.com/https://www.proprofschat.com/
Like 34 9 1 6 3 7 3 3 109 14 2 45 7 0 0
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: https://www.formilla.com/live-chat-features.aspx

Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations https://www.paldesk.com/integrations/

Paldesk Features list https://www.paldesk.com/features/


Provide Support has been providing live chat and real time monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available

Botsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
Video tourhttps://www.youtube.com/watch?v=Yf0NkRSkFREhttps://youtu.be/my-b06LmkN0https://www.youtube.com/watch?v=t4tCWI2PKQshttps://www.youtube.com/watch?v=RKOOBRAWY38https://www.youtube.com/watch?v=8x26WgpZ5FAhttps://www.youtube.com/watch?v=kQlD4yvMcLUhttps://www.youtube.com/watch?v=Cl_6lE1otVA&t=6shttps://www.youtube.com/watch?v=c2XjYm5SeQQhttps://www.youtube.com/watch?v=pGCrBRtytQQhttps://www.youtube.com/watch?v=T1PN3n1HuTMhttps://www.youtube.com/watch?v=OWPvrVhh6W4
Free trial periodYes 14 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 15 daysYes 15 days, no credit card required.Yes 7 days free trial. No credit card required.Yes 10 days, fully functionalYes Trial for 14 days, no credit card required.Yes 14 days - no credit card required - Free plan availableYes 15 daysYesYes 14 daysYes 14 jours d'essaiYes 14 days free trialYes Try Any Plan Free For 15 Days (Free Trial))
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • $29/month per seat

Save 35% with a 2 year commitment.
Unlimited version starting from $4,2 / month.
  • FREE: free forever for up to 3 agents
  • STANDARD: 15 € / month / 3 agents
  • PRO: 70 € / month / 3 agents
  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A
  • Small Business (1 operator):
  • $15 per month $35 per 3 months $60 per 6 months $99 per year
  • Corporate (3 operators):
  • $30 per month $70 per 3 months $120 per 6 months
    $198 per year
  • Enterprise (10 operators):
  • $60 per month $140 per 3 months
    $240 per 6 months
    $396 per year
All plans have unlimited chats and include all service features.

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 Widget; 1 Seat; All the core features like Image and video support, Canned messages, Data privacy features, File sharing, Multi-language support, Surveys and ratings, Registration form
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 1 Channel ; All the core features; Add-ons
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 3 Channel; All the core features; Add-ons; Analytics; Live Translation; Audio and Video calls; Screen Sharing
  • Userlike Business (€720/month) : 20 Widgets; 20 Seats; 5 Channel; WhatsApp channel; Chatbot; All the core features; Add-ons; Analytics; Live Translation; Audio and Video calls; Screen Sharing; White label; Full API access; Advanced Routing
  • Userlike Custom: Ask for quote
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Free
  • Personal: $49 /mo. (For your personal use or startup website & Facebook page),
  • Professional: $149 /mo. (For professionals, multiple websites & Facebook pages),
  • Business: $499 /mo (For businesses and agencies to get going & reselling),
  • Custom: $116 /month (8 operators, white label, SSL security...)
  • Custom: Let’s Talk (For enterprises with high usage & on-premises solutions.)
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at: https://www.proprofschat.com/pricing/

Launch date2002-06-252009-08-012012-01-012013-04-012013-11-0120172003-08-012007-07-012012-03-012008-10-012015-11-012016-04-23
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYes Compatible with all up-to-date browsers.Yes Compatible with all up to date browsers.YesYes Available on all known up-to-date browsers.YesYesYesYesYes ResponsiveYesYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)YesYes XMPP (Jabber)NoYes SlackNoYes Jabber compatible-Yes SlackNo
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes through IM clientsYes XMPP (Jabber) : Pidgin, AdiumYes Windows Desktop App, Mac OS X coming soonYes Windows desktop app, Mac OS X and Linux.Yes Windows, Mac and LinuxYes Compatible with instant messengers for Windows and MacYes Through Google-talk and Skype IM clients on both Mac and WindowsYes- Through IM clientsYesYesYes Desktop apps for Windows and Mac OS.
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will work-Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Native apps for iPhone/iPad and Android devicesYes Mobile applications for iOS and Android devices.Yes for Android and iOSYes Mobile apps for iOS and Android devices.Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)No No native app (any Google Talk client or Skype)Yes iOS, AndroidNoYes iOS, AndroidYesYes Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYesYes fully responsive chat boxYes Works on all major mobile browsers (responsive)Yes Optimized for mobile devices.Yes Yes, our chat works on mobile devices as well.Yes Yes.Yes Optimized for mobile devices (smartphone & tablet)YesYes Responsive Chat WidgetYes Works on some mobile devices. HTML5 dashboardYesYes Mobile friendly UIYes Yes - optimized for mobile devices
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYesYesYesYes Comprehensive detailed reports available.Yes Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer.Yes Comprehensive detailed reports available.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYesYesYesYes Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration.Yes Detailed Chat Statistics available + Google Analytics Integration
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes no extra paymentYes no extra chargeYes Yes, the Premium Plus package supports multi-site licenses.Yes There's no limit. One account can be used to manage multiple websites.Yes Any subscription package allows using the same chat account on unlimited number of websites.Yes UnlimitedYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes Unlimited in all plansYesYesYes UnlimitedYes Allows you to embed chatbot on different channels with unified data-set.Yes One account can be used to manage multiple websites.
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYesYes Each chat agent can have their own unique email login and passwordYes Every user can have unique email login and password. Different agent roles available.Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently.Yes Yes.Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYesYesYes UnlimitedYesYes Every user can have their own account. Different agent roles available.
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYesYes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.Yes Chat transcripts are stored in LiveChat and can be sent to email.Yes Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results.Yes Yes.Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYesYesYesYesYes Chat transcripts are stored in Live Chat and can be export..
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.Yes Offline messages are saved as tickets.Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.Yes Offline messages are saved as tickets.Yes YesYesYesYesYes E-mail can be repliedYesYes Offline messages are saved as tickets.
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYes Screen recording- Monitor what page URL the customer is on, and see what web pages they accessed on your website.NoYesYes Guide your visitor to any page- Push webpagesYesYesNoYesYesYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYesYes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.Yes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.YesYes CSS, image upload...Yes Fully customizable and text customizationYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Customize Chat Widget according to your website theme.YesYesYes Customized chatbot, livechat and white label solution.Yes Fully customizable
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.Yes Geolocation, IP address, referrer links, browser type, language.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.YesYesYes See chat users types in real-time, country, town, social networks, etcYesYes Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYesYes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Can be created for the whole account and for specific operator/departmentYes Yes.Yes Very easy to create and use with shortcuts. Can be gathered in groupsYes With shortcutsYesYes- SoonYesYes Canned response
International supportYes 40+ languages available.YesYesYes Chat support in English, French and CzechYes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.-Yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.Yes 39 LanguagesYes Support in English, German, Dutch, PortugueseYes 26 languagesYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishYesYes 25 languagesYes English speaking chat supportYes Yes, provide International support
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes Visitor recordingYes See what web pages the visitor has viewed, and the current page they're on.-YesYes Yes.Yes See at what url your chat partners are and how they navigate over your site.YesYesNoYes Real-timeYes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYesYes Transfer to other online agents, and include a private message if necessary.Yes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.Yes It is also possible to invite other operators to assist during chatYes Yes.Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes Transfer easily between agents, tiers and groupsYesYesYes Shared inbox between operators. What you see is what your team seeYes You can assign Multiple teammates by giving access.Yes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYesYes Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierYes Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,...Yes Plugins for WordPress, Joomla, Magento. Integration instructions for multiple other CMS and Shopping Carts.Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskYes Facebook messenger, WhatsApp, Slack,SMS, Website, Live chat, white label solutionYes 35+ integrations are available with ProProfs Chat
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYesYes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/-- Proactive chat invitation can be sent manually by operatorYes Yes.Yes Fully CustomizableYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYesYesYesYes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Fully customizable rule-based triggers.YesYes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.-YesYes Yes.Yes Available while user is connectedNoYesYesYesYesYes Real-time visitor monitoring of visitor.
Video chatNo Not available.NoNoNo Visitor recordingNo-NoYes Yes.NoNoYesNo- SoonYes Video chat availableNo
Remote screenshotYes With the use of a 3rd party application.NoNoYes Screen recordingNo-NoYesYesNo- SoonYes Available with 3rd party extensions.
APIYes Open API available.Yes http://www.olark.com/docsYesYes https://developers.smartsupp.com/- Coming soon.Yes Open API available.NoYes Open API available.Yes Open API, Javascript API, and remote API to set up advanced chat behavior.YesYes API's available on request to developers.YesYes Api Javascript, RESTYesYes API Available.
Social Networks
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.limetalk.comhttps://www.smartsupp.comhttps://www.formilla.comhttps://www.paldesk.com/live-chat/http://www.providesupport.com/http://www.liveagent.com/https://www.userlike.com/http://www.snapengage.com/https://www.revechat.com/https://www.zendesk.com/chat/https://crisp.chathttps://botsify.com/https://www.proprofschat.com/
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttps://twitter.com/smartsuppcomhttp://www.twitter.com/Formillahttps://twitter.com/paldeskhttp://twitter.com/provide_supporthttps://twitter.com/liveagenthttps://twitter.com/userlikehttp://twitter.com/snapengagehttp://www.twitter.com/REVEChathttps://twitter.com/crispchathttps://twitter.com/botsify_apphttps://twitter.com/proprofs
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/smartsupp/http://www.facebook.com/FormillaLLChttps://www.facebook.com/Paldesk/http://www.facebook.com/providesupporthttps://www.facebook.com/LiveAgenthttps://www.facebook.com/userlike/https://www.facebook.com/SnapEngagehttps://www.facebook.com/REVEChatSolutionshttps://www.facebook.com/crispchathttps://www.facebook.com/botsifyapphttps://www.facebook.com/proprofs
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    2021-10-04 21:34:07
  • Livechat
    English
  • LiveChat Support Software Comparison (compare best live chat for website)
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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Comments

  • voted for Crisp (Like)
    Posted 2019-10-10 17:07:42 by Heber12
  • voted for this Comparison (Like)
    Posted 2019-02-23 13:48:54 by Kelly
  • Posted 2019-01-16 09:40:34 by zrinka.cokic
  • Love it!
    Posted 2019-01-15 14:31:06 by Mirhanna30
  • Posted 2019-01-15 10:28:45 by MilicaV
  • I love Paldesk because it has a bunch of cool stuff and integrations!
    Posted 2019-01-15 09:50:51 by marty
  • Very friendly support and love the options tools that make your business successful.
    Posted 2019-01-15 09:47:00 by IvanaV
  • Great tool :)
    Posted 2019-01-15 09:33:57 by imirkovic
  • Posted 2019-01-15 09:05:09 by srenduli
  • Hello, my name is Susan and I'm the CMO of the startup Paldesk Live Chat and also the editor of Paldesk Live Chat item on SocialCompare. Really like the Live Chat Software Comparison so I wonder if our item - Paldesk Live Chat can be included in this comparison too? Have a nice day, Susan.
    Posted 2019-01-10 13:55:25 by paldesk
  • suggested on Paldesk Live Chat to set Description to Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place. Paldesk Live Chat benefits: Capture more leads Increase website sales Improve customer loyalty Boost chat response time Chat with your customers – from anywhere Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers. Paldesk Integrations https://www.paldesk.com/integrations/ Paldesk Features list https://www.paldesk.com/features/
    Posted 2019-01-10 11:25:32 by paldesk
  • voted for LiveChat (Like)
    Posted 2018-10-18 11:02:49 by Michal1892
  • Try this Live chat solution https://www.liveadmins.com
    Posted 2018-09-07 16:45:34 by jerry1223
  • voted for Formilla (Like)
    Formilla is an amazing live chat service. The app works well and their customer service is fantastic!
    Posted 2018-07-25 18:39:26 by Bill Widmer
  • voted for Formilla (Like)
    Posted 2018-07-25 16:30:15 by Tom
  • suggested on Formilla to set White Label solution to no
    Posted 2018-07-24 22:29:57 by Formilla.com
  • suggested on Formilla to set Screenshot to /u/1807/chat-widget-1432x806_74068d1df6198abd32a38dbf326c0fcb.png /u/1807/chat-widget-1432x806-4guk0fuy.png
    Posted 2018-07-24 22:29:37 by Formilla.com
  • suggested on Formilla to set Blog to https://www.formilla.com/blog/
    Posted 2018-07-24 22:25:26 by Formilla.com
  • suggested on Formilla to set Affiliate / Credit Program to yes
    25% recurring commissions (lifetime)
    Posted 2018-07-24 22:24:43 by Formilla.com
  • suggested on Formilla to set Trial and Prices to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $50 / month / account All sign-ups first start with the Premium Plus 15-day trial
    Posted 2018-07-24 22:24:14 by Formilla.com
  • suggested on Formilla to set Pricing plans to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $16.99 / month / account All sign-ups first start with the Premium Plus 15-day trial
    Posted 2018-07-24 22:12:33 by Formilla.com
  • voted for Formilla (Like)
    Posted 2018-07-24 05:05:00 by Formilla.com
  • voted for REVE Chat (Like)
    More easy to use
    Posted 2017-11-07 13:02:13 by suvro
  • Great list! A couple of ones I haven’t heard of before.However some of the great products have been already launched. check out one of favourite for supporting customers in real time – www.chat4.website I definately recommend those looking for a 24hours supporting their customers to check out www.chat4.website The platform is great and packed full of features.
    Posted 2017-09-03 11:01:22 by l.adams1160
  • Posted 2017-09-01 15:44:55 by Pictogrram
  • I'd add Deskun live chat to this comparison, it's a great tool. Check it out https://deskun.com/tour#tourChat
    Posted 2017-08-11 14:36:34 by NathHughesss
  • Message Your Customers in Real Time tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page https://www.tawk.to https://youtu.be/G7o8x5gj2ww
    Français Posted 2017-07-26 10:08:38 by jaseurboreal
  • Thanks for an awesome collection of live chat software. Apart from above list, I tried live chat software LiveChat99 and found it’s really an all-in-shop for customer satisfaction.
    Posted 2017-04-15 07:52:51 by Eshi
  • voted for LiveChat (Like)
    Posted 2017-02-21 23:14:37 by Jan Pietruszka
  • Blacktiechat.com is for people that want live chat option on their website but don't have time. This chat service actually replies to your visitors for you!
    Posted 2017-02-19 07:54:22 by Tim
  • Have you guys tried Zestim - http://zestim.com/
    Posted 2017-01-16 12:10:53 by Sudarshan
  • voted for Userlike (Like)
    Posted 2017-01-12 09:35:38 by Pirmin Riedmann
  • voted for Userlike (Like)
    Super leichte Software, leicht zu verstehen, leicht zu integrieren. Einfach TOP!!!
    Posted 2017-01-11 17:24:12 by United-Shop Metzingen
  • voted for Userlike (Like)
    Awesome service and fair prices!
    Posted 2017-01-05 14:27:06 by Appmatics
  • voted for Userlike (Like)
    Best tool for support and monitoring the customers responses.
    Posted 2017-01-05 14:22:07 by Christian Groebe
  • This is a top review on Live Chat software. I will really have to say HelpOnClick is one of the best solutions on the market in terms of sales driven features to engage customers, such as: 1. Forced chat initiation feature. (Customer must decide to chat or click X) 2. Our favourite feature; the keystroke spy feature. You can see what your customer is typing before they hit enter.... you can easily counter objections and gain more sales. We have used HelpOnClick for many years for our sites and for our clients at SalesDesk247. Posting from experience: We monitor clients websites through Live Chat in real time. Our Live chat team collects leads, sells products and services 7 days a week. (I am from SalesDesk247.com). Leigh
    Posted 2016-12-25 16:04:19 by Salesdesk
  • voted for REVE Chat (Like)
    Posted 2016-12-01 11:13:21 by REVE Chat
  • voted for Userlike (Like)
    Good support and start up friendly!
    Posted 2016-11-21 15:43:44 by salesheads
  • voted for Userlike (Like)
    Posted 2016-10-24 16:34:00 by Dennis Borries
  • voted for Userlike (Like)
    Awesome service!
    Posted 2016-10-24 13:57:55 by aleeda
  • voted for LiveChat (Like)
    Posted 2016-10-20 09:17:08 by MałGorzata Kika
  • voted for this Comparison (Like)
    Posted 2016-10-19 22:49:14 by Andrzej Mitelski
  • voted for LiveChat (Like)
    Posted 2016-10-19 22:42:03 by Pawel Halas
  • voted for LiveChat (Like)
    Posted 2016-10-19 22:23:11 by MFiech
  • voted for Userlike (Like)
    Best soliution for website and mobile support. Great chat, informative and user friendly backend, easy integration and multichannel including social media.
    Posted 2016-09-28 21:36:46 by ExpertAgent
  • voted for Zendesk Chat (Like)
    Posted 2016-09-26 12:13:24 by Marie-Luise Berrang
  • voted for LiveAgent (Like)
    Posted 2016-09-26 12:13:04 by Marie-Luise Berrang
  • Posted 2016-09-26 12:12:56 by Marie-Luise Berrang
  • voted for Userlike (Like)
    Posted 2016-09-26 12:12:47 by Marie-Luise Berrang
  • voted for SnapEngage (Like)
    Posted 2016-09-26 12:12:42 by Marie-Luise Berrang
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