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| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | http://www.snapengage.com/ | https://www.userlike.com/ | http://p3chat.com | https://www.smartsupp.com | http://www.ladesk.com/ | http://www.iadvize.com/en/ | http://www.zopim.com/ | http://www.netroxsc.com | http://fr.watcheezy.com/ | https://crisp.chat | http://www.limetalk.com | https://www.revechat.com/ |
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| Like | 33 Likes | 9 Likes | 14 Likes | 109 Likes | 40 Likes | 6 Likes | 3 Likes | 31 Likes | 45 Likes | 2 Likes | 4 Likes | 6 Likes | 1 Likes | 2 Likes |
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| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on
their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of
customer emails and calls, helping increase sales and improve
customer satisfaction.
Key LiveChat advantages:
- give customer service at any time of the day or night
- interact with customers on the website
- make extra sales from using the service
- provide valuable business insight on website visitors
Why LiveChat
https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list
https://livechatinc.com/features/
The fastest way to help customers | Olark is the most beautiful and effective way
to talk to your customers for sales and support. And we make it
super easy for you! Solve customer problems before they have a
chance to click away. Give customers the answers they need
immediately and gain powerful insights about what they want for
relationships that last. Olark has powerful features to give you
access to visitors and their behaviors. Make your business (and
your site) look good and keep your customers coming back. | SnapEngage is a simple and streamlined live
chat service. Engage with your visitors and improve your
conversion. Live chat with your visitors From your favorite instant
messenger or mobile device.
Keep all your conversations in your existing CRM or Help
Desk. | Live chat for website and mobile support. Be there when your
customers need you the most – when they’re browsing on your
website.
Your customers could be anywhere, which is why Userlike works
great on any device. Whether they are browsing from their desktop,
chilling on the couch with their tablet, or sitting on the bus with
their smartphone – Userlike guarantees an optimal live chat
experience.
Help your customers when it matters, where it
matters. | P3chat is an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
support.
P3chat is specialized on converting visitors into customers
and is a great tool for every sales person to become a sales
ninja.
The great advantage is that you can use single widget code on
multiple websites without restriction. | Smartsupp is FREE live chat with visitor recording
& unlimited number of agents. Your customers are
on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see
his screen, mouse movement and clicks. Great for understanding your
customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in
Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian
and many more languages. | LiveAgent help desk and live chat
software is the ultimate solution for providing excellent
customer support.
Equipped with 175+ support features you'll be
able to link every channel of possible support inputs like fetching
emails, Facebook comments, Tweets, contact forms, live chat or
phone calls.
Key LiveAgent features:
- Live chat
- Ticketing
- Video calls
- Call center
- Knowledge base
- Facebook integration
- Twitter integration
- Rules
- SLA
| iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts.
More features: http://landing.iadvize.com/en/video | Zopim is a live chat support software that lets
you install a widget on your website to chat and sell directly to
your online customers. It will help you to see who is on your site
in real time. Then you can provide live customer
help when they have a query.
Zopim works with nearly every browser, IM
client and mobile phone out there. Enjoy the flexibility to provide
live support from anywhere.
If looking for zopim alternative - check out http://ArcChat.com | Netrox SC is live chat software for real-time
sales and customer support on the website.
Netrox SC has both free and inexpensive paid versions. 14-day
trial period for testing PRO features.
Free live chat version has no time or chat
limits and fits small websites perfectly.
- Netrox SC provides powerful engagement system
with unlimited engagement scripts for PRO subscription plan.
- Fully customizable chat widgets. Powerful
designer tool and the ability for complete replacement of native
widget with your own code.
- Incoming chat request queue allows for
creating multiple lines of service.
- Third-party systems integration is implemented
as universal request builder. Prepared patterns are triggered by
chat agents manually or by binding it to events such as closing the
chat.
- and more
| Watcheezy is an easy to use intelligent
live chat for websites.
1.Monitor visitors on your website in real time
2. Receive alerts to target higher value visitors
3. Helpfully engage and convert.
Recognize key moments to engage and offer assisted support
through Click to Chat, Click to Call or
video conference. Engage a proactive chat with your
targeted visitors, reduce your cart abandonment rate and win your
customer satisfaction.
Add a sales guy to your website.
Watcheezy uses WebRTC Technology for high
quality secured audio/video calls. No plug in to install to use the
service.
We provide a free API to integrate Watcheezy with
your business applications and improve your behavioral targeting. | Crisp is a livechat designed for startups and really simple
to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store.
If your visitor has a question, they can use Lime Talk to send that
question and you can reply in a matter of seconds.
You can use Lime Talk while sitting at your computer or even use
your mobile device (phone,tablet, etc..) while on the move.
Install the fully customizable Lime Talk chat widget on your site
and try out all the features for 15 days free of charge!
Registration takes just a couple of seconds. | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support.
As a live chat solution, REVE Chat facilitates online engagement to
provide better customer service and boost sales conversions. It
allows you to fully customize the chat experience to suit your
brand, monitor website visitors, live chat with your Facebook page
visitors, offer proactive chat invitations and many more. |
|---|
| Video tour | http://www.youtube.com/watch?v=Yf0NkRSkFRE | http://youtu.be/my-b06LmkN0 | http://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PE | http://www.youtube.com/watch?v=TdyxZ_gWC1w&t | http://www.youtube.com/watch?v=9AGoGgRguT8 | http://www.youtube.com/watch?v=g88XoQW9V7U | https://www.youtube.com/watch?v=kQlD4yvMcLU | http://www.youtube.com/watch?v=CcWJemQWSkE | http://youtu.be/tSRSn9hJU1c | | http://www.youtube.com/watch?v=l_r2F5QO17g | https://www.youtube.com/watch?v=pGCrBRtytQQ | http://youtu.be/tfbZAFIWcZQ | http://www.youtube.com/watch?v=c2XjYm5SeQQ |
|---|
| Free trial period | Yes 30 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes 15 days | Yes 14 days - no credit card required - Free plan available | Yes 14 days free trial | | Yes Trial for 14 days, no credit card required. | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 14 days | Yes 14 days + Completely free version | Yes 15 days free trial | Yes | Yes 15 days | Yes |
|---|
| Pricing plans |
- Starter Plan: $16 / month /
account
- Team Plan: $33 / month / account
- Business Plan: $50 / month /
account
- Enterprise Plan: $149 / month /
account
There's no limit of active chats going at any one
time.
Full pricing details available at:
https://www.livechatinc.com/pricing/ |
- Bronze Plan: $15 /month (1 operator...),
- Gold Plan: $44 /month (4 operators, SSL
security...),
- Platinum Plan: $116 /month (8 operators, white
label, SSL security...)
- Ultimate Plan: $219 /month (15 operators, SSL
security, white label, phone support...)
|
- Business :4 agents - $66/month
- Enterprise : 8 agents - $160/month
- Premier : 15 agents - $460/month
| After the free trial period, users can subscribe for the
following products:
- Free Plan: 1 operator; 1 chat widget;
unlimited chats
- Userlike Team (€29/month): 3 operators; 3 chat
widgets; unlimited history; integrations; basic customization
- Userlike Corporate (€99/month) : 5 operators;
5 chat widgets; analytics; WhatsApp Connect; full
customization;
- Userlike Business (€299/month) : 10 operators;
10 chat widgets; phone support; API; white label;
- Userlike Custom: Ask for quote
|
- Starter - $4.4/mo (for individual users)
- Lite - $5.59/mo (for small businesses)
- Advanced - $11.19/mo
|
- FREE: free forever with
unlimited agents & chats
- STANDARD: 8 € / month / agent
- PRO:19 € / month / agent
| No limits of concurrent chats.
- Ticket Plan: $9/month per agent
- Ticket+Chat Plan: $14/month per agent
- All-inclusive Plan: $19/month per agent
| |
- Basic Plan $11.20 per agent/mo
(unlimited chats)
- Advanced Plan $20 per agent/mo
(unlimited chats + reports, analytics...)
- Premium $44 per agent/mo (widget
unbranding, IP address block, real-time monitoring...)
| |
- Eezy Chat - $11/mo
- Eezy Start - $49/mo
- Eezy Pro - $99/mo
| Free | Unlimited version starting from $4,2 / month. | Standard Plan: $13.5 (per month for yearly plan)
Advanced Plan: $22.5 (per month for yearly plan) |
|---|
| Launch date | 2002-06-25 | 2009-08-01 | 2008-10-01 | 2012-03-01 | 2011-02-01 | 2013-04-01 | 2007-07-01 | 2010-01-08 | | 2011 Apr 11 | 2011-01-27 | 2015-11-01 | 2012-01-01 | |
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| Features | | | | | | | | | | | | | | |
|---|
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes | Yes Rich Web Client | Yes | Yes Available on all known up-to-date browsers. | Yes PHP Web application | Yes | Yes | Yes Compatible with all up-to-date browsers. | Yes Responsive | Yes | Yes |
|---|
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | | | Yes Jabber compatible | Yes | Yes XMPP (Jabber) | | | - | No | No | Yes Slack | Yes | |
|---|
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Compatible with instant messengers for Windows and Mac | Yes Through IM clients on desktop and mobile | Yes XMPP (Jabber) : Pidgin, Adium | | Yes Available on every computer through a internet navigator | - Through IM clients | No Web-interface with desktop notifications | Yes Available for windows and OS Desktop | Yes | Yes through IM clients | Yes |
|---|
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No No native app (any Google Talk client or Skype) | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Yes (any Skype, Google Talk or XMPP client) | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes Mobile apps for iOS and Android devices. | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | No | Yes Android, iOS, Windows Phone | Yes Mobile application for Iphone, Ipad and ANdroid Devices | Yes iOS, Android | - | Yes iOS, Android |
|---|
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes | Yes Optimized for mobile devices (smartphone & tablet) | Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) | Yes fully responsive chat box | Yes Yes. | Yes yes - optimised for mobile devices | Yes Works on some mobile devices. HTML5 dashboard | Yes Adapts to the device | Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad) | Yes | Yes | Yes Responsive Chat Widget |
|---|
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes Message History, rules performance. | Yes | Yes Comprehensive detailed reports available. | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes Chats summary and details | Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...) | Yes | Yes | Yes |
|---|
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes Unlimited in all plans | Yes Deploys single or multiple widget per site by group, type of support or user behavior. | Yes Via Departments | Yes no extra charge | Yes Unlimited | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes | Yes Unlimited websites. | Yes Unlimited number of websites with Eezy offers | Yes Unlimited | Yes no extra payment | Yes |
|---|
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes | Yes | Yes Yes. | Yes Unlimited | Yes | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Unlimited | Yes | Yes |
|---|
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM. | Yes | Yes | Yes Yes. | Yes Unlimited | Yes | Yes | Yes Full conversation transcripts available and downloadable | Yes | Yes | Yes |
|---|
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes Yes | Yes | Yes | Yes Offline messages are saved as tickets. | Yes | Yes | Yes Storing in system, sending to email | Yes Offline messages are saved and sent by email | Yes E-mail can be replied | Yes | Yes |
|---|
| Cobrowsing | Yes With the use of a 3rd party application. | Yes push webpages | Yes | Yes Guide your visitor to any page- Push webpages | No | Yes Screen recording | | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | No | No | Yes See in real time exactly waht does your visitors | Yes | | Yes |
|---|
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes Fully customizable and text customization | - | Yes | Yes CSS, image upload... | Yes Graphic design customisation: interface to customize the chat window as you want | Yes | Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice | Yes Customize the live chat module directly in the back office | Yes | Yes | Yes Customize Chat Widget according to your website theme. |
|---|
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes Geolocation, IP address, referrer links, browser type, language. | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes | Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ... | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...) | Yes See chat users types in real-time, country, town, social networks, etc | Yes | Yes |
|---|
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes With shortcuts | Yes Very easy to create and use with shortcuts. Can be gathered in groups | Yes | Yes | Yes Yes. | Yes Canned responses plus smart answers that are automatically generated. | Yes | Yes Canned messages with folders, autocomplete and live search. Both common and personal. | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | - Soon | Yes | Yes |
|---|
| International support | Yes 40+ languages available. | Yes | Yes 26 languages | Yes Support in English, German, Dutch, Portuguese | Yes >20 languages | Yes Chat support in English, French and Czech | Yes 39 Languages | Yes Multilingual support: French, English, Spanish and German. | Yes | Yes English, Russian | Yes 6+languages available | Yes 25 languages | Yes | Yes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish |
|---|
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes See at what url your chat partners are and how they navigate over your site. | - | Yes Visitor recording | Yes Yes. | Yes | No | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes Real-time | | Yes |
|---|
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Transfer easily between agents, tiers and groups | Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command. | Yes !r command in IM apps, one-click in RWC. | Yes | Yes Yes. | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes | Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service. | Yes | Yes Shared inbox between operators. What you see is what your team see | Yes | Yes |
|---|
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more. | Yes Javascript API, Integration with Zendesk, Happyfox, .. | Yes | Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... | Yes API: Salesforce, Zendesk... | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes | Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique | Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | | |
|---|
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes Fully Customizable | Yes | Yes | Yes Yes. | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes | Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan. | Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them | Yes | Yes | Yes |
|---|
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | No | Yes Available while user is connected | Yes Via Rich Web Client | Yes | Yes Yes. | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history | Yes | Yes Fully customizable rule-based triggers. | Yes |
|---|
| Video chat | No Not available. | No | No | No | No | No Visitor recording | Yes Yes. | Yes Human support via video chat. The user can decide whether they are visible or not. | No | No | No Chat audio et vidéo utilisant le WebRTC | - Soon | No | Yes |
|---|
| Remote screenshot | Yes With the use of a 3rd party application. | No | Yes | Yes | No | Yes Screen recording | | | No | No | No | - Soon | No | |
|---|
| API | Yes Open API available. | Yes http://www.olark.com/docs | Yes | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. | Yes Widget API | Yes https://developers.smartsupp.com/ | Yes Open API available. | Yes Free API | Yes | Yes Javascript API, Open API | Yes Free API | Yes Api Javascript, REST | Yes | Yes API's available on request to developers. |
|---|
| Social Networks | | | | | | | | | | | | | | |
|---|
| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | http://www.snapengage.com/ | https://www.userlike.com/ | http://p3chat.com | https://www.smartsupp.com | http://www.ladesk.com/ | http://www.iadvize.com/en/ | http://www.zopim.com/ | http://www.netroxsc.com | http://fr.watcheezy.com/ | https://crisp.chat | http://www.limetalk.com | https://www.revechat.com/ |
|---|
| Twitter | http://twitter.com/LiveChat | http://www.twitter.com/olark | http://twitter.com/snapengage | https://twitter.com/userlike | http://twitter.com/p3chat_im | https://twitter.com/smartsuppcom | https://twitter.com/#!/liveagentpro | http://twitter.com/iadvize | http://twitter.com/zopim | https://twitter.com/netrox_sc | https://twitter.com/_watcheezy | https://twitter.com/crispchat | | http://www.twitter.com/REVEChat |
|---|
| Facebook | http://facebook.com/LiveChat | https://www.facebook.com/olarkchat | https://www.facebook.com/SnapEngage | https://www.facebook.com/userlike/ | https://www.facebook.com/p3chat | | https://www.facebook.com/LiveAgent | http://www.facebook.com/iadvize.france | | https://www.facebook.com/netrox.sc.global | https://www.facebook.com/Watcheezy/ | https://www.facebook.com/crispchat | | https://www.facebook.com/REVEChatSolutions |
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