Olark

Last update 2017-01-27 07:17:09

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

See the reference side-by-side comparison Live chat comparison

Features
	Olark

Website	http://www.olark.com/
Video tour	http://youtu.be/my-b06LmkN0
Free trial period	Yes Free plan, & all paid plans have 14 days free trial
Pricing plans	Bronze Plan: $15 /month (1 operator...), Gold Plan: $44 /month (4 operators, SSL security...), Platinum Plan: $116 /month (8 operators, white label, SSL security...) Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
Launch date	2009-08-01
Web-based Application	Yes
IM (Google Talk, Jabber...) integration
Desktop Applications	Yes through IM clients
Native mobile application	No No native app, but any Jabber/XMPP app will work
Works for customers on mobile devices?	Yes
Chat statistics	Yes
Multi-site	Yes
Multiple operators	Yes
Conversation transcripts	Yes
Offline messages	Yes Messages sent to an email address(es) or into a CRM.
Cobrowsing	Yes push webpages
Visual customization	Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee
Visitor details	Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users
Predefined responses	Yes Using 3rd Party Macros
International support	Yes
Clickpath Tracker	Yes
Transfer to another operator	Yes type !transfer command to transfer to all available operators, transcript link shows to new operator
Custom extensions	Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs
Proactive chat triggers	Yes Fully customizable rule-based triggers
Visitor Monitoring	Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.
Video chat	No
Remote screenshot	No
API	Yes http://www.olark.com/docs
Social Networks
Like	9 Likes
Website	http://www.olark.com/
Twitter	http://www.twitter.com/olark
Facebook	https://www.facebook.com/olarkchat

Olark

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Comments

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Posted 2016-09-26 12:12:36 by Marie-Luise Berrang
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Posted 2013-07-24 23:32:36 by A l'anis
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I think it's time to create comparison http://www.p3chat.com vs Zopim
Posted 2013-06-13 16:43:23 by andrew.wiles
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This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.
Posted 2013-03-21 16:43:26 by Robert Lounsberry
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Posted 2012-08-23 23:42:47 by Freebie
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Been Using this for quite some time. :)
Posted 2012-02-09 12:47:21 by Bijay Rungta
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I like the good IM integration (you can quickly see current connected users with the IM statuses which is better than IM messages found in Zopim)
Posted 2011-03-09 09:14:25 by Seralo
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:-)
Posted 2011-03-07 18:54:49 by bcx
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Posted 2011-03-07 09:58:06 by Alexis