Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
Name | Olark |
|---|---|
| Website | olark.com |
| Video |  |
| Free trial period | Yes Free plan, & all paid plans have 14 days free trial |
| Pricing plans |
Save 35% with a 2 year commitment. |
| Launch date | Aug. 1st 2009 |
| Features | |
| Web-based Application | Yes |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | Yes through IM clients |
| Native mobile application | No No native app, but any Jabber/XMPP app will work |
| Works for customers on mobile devices? | Yes |
| Chat statistics | Yes |
| Multi-site | Yes |
| Multiple operators | Yes |
| Conversation transcripts | Yes |
| Offline messages | Yes Messages sent to an email address(es) or into a CRM. |
| Cobrowsing | Yes push webpages |
| Visual customization | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee |
| Visitor details | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users |
| Predefined responses | Yes Using 3rd Party Macros |
| International support | Yes |
| Clickpath Tracker | Yes |
| Transfer to another operator | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator |
| Custom extensions | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs |
| Proactive chat triggers | Yes Fully customizable rule-based triggers |
| Visitor Monitoring | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. |
| Video chat | No |
| Remote screenshot | No |
| API | Yes http://www.olark.com/docs |
| Social Networks | |
| X (Twitter) | @olark |
| facebook.com/... | |
| Website | olark.com |
User reviews and comments
I think it's time to create comparison p3chat.com vs Zopim
This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.
Been Using this for quite some time. :)
I like the good IM integration (you can quickly see current connected users with the IM statuses which is better than IM messages found in Zopim)
:-)