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Olark

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Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Live Chat Software Comparison
Name
Olark
Websiteolark.com
Video
Free trial periodYes Free plan, & all paid plans have 14 days free trial
Pricing plans
  • $29/month per seat

Save 35% with a 2 year commitment.
Launch dateAug. 1st 2009
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integration
Desktop ApplicationsYes through IM clients
Native mobile applicationNo No native app, but any Jabber/XMPP app will work
Works for customers on mobile devices?Yes
Chat statisticsYes
Multi-siteYes
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes Messages sent to an email address(es) or into a CRM.
CobrowsingYes push webpages
Visual customizationYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee
Visitor detailsYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users
Predefined responsesYes Using 3rd Party Macros
International supportYes
Clickpath TrackerYes
Transfer to another operatorYes type !transfer command to transfer to all available operators, transcript link shows to new operator
Custom extensionsYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs
Proactive chat triggersYes Fully customizable rule-based triggers
Visitor MonitoringYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.
Video chatNo
Remote screenshotNo
APIYes http://www.olark.com/docs
Social Networks
Twitter
Facebookfacebook.com/...
Websiteolark.com
Livechat & Chatbot
English
Public
Public
Aug. 28th 2021 8:49:04 PM
Jan. 6th 2011 2:19:01 PM
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User reviews and comments

  • andrew.wiles on Jun. 13th 2013 4:43:23 PM
    like this

    I think it's time to create comparison p3chat.com vs Zopim

  • Robert Lounsberry on Mar. 21st 2013 4:43:26 PM
    like this

    This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.

  • Bijay Rungta on Feb. 9th 2012 12:47:21 PM
    like this

    Been Using this for quite some time. :)

  • Seralo on Mar. 9th 2011 9:14:25 AM
    like this

    I like the good IM integration (you can quickly see current connected users with the IM statuses which is better than IM messages found in Zopim)

  • bcx on Mar. 7th 2011 6:54:49 PM
    like this

    :-)