Top live chats platform

Business > Enterprises > Livechat
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2022-09-19 22:01:11
Compare Zopim vs ArcChat vs HeyBubble vs Olark vs Smartsupp vs LiveChat vs LivePerson vs SnapEngage vs ClickDesk vs oFeatures
LiveChatOlarkSmartsupp FREE live chatSnapEngageFormillaCrispREVE ChatProProfs ChatZendesk Chat
Image
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/https://www.smartsupp.comhttp://www.snapengage.com/https://www.formilla.comhttps://crisp.chathttps://www.revechat.com/https://www.proprofschat.com/https://www.zendesk.com/chat/
Live chat widget
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: https://www.formilla.com/live-chat-features.aspx

Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx
Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Free trial periodYes 14 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 15 daysYes 15 days, no credit card required.Yes 14 jours d'essaiYesYes Try Any Plan Free For 15 Days (Free Trial))Yes 14 days
Number of paid customers1600010000
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • $29/month per seat

Save 35% with a 2 year commitment.
  • FREE: free forever for up to 3 agents
  • STANDARD: 15 € / month / 3 agents
  • PRO: 70 € / month / 3 agents
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

FreeStandard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at: https://www.proprofschat.com/pricing/

  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Screenshot
Video tourhttps://www.youtube.com/watch?v=Yf0NkRSkFREhttps://youtu.be/my-b06LmkN0https://www.youtube.com/watch?v=t4tCWI2PKQshttps://www.youtube.com/watch?v=pGCrBRtytQQhttps://www.youtube.com/watch?v=c2XjYm5SeQQhttps://www.youtube.com/watch?v=OWPvrVhh6W4
Launch date2002-06-252009-08-012013-04-012008-10-012013-11-012015-11-01
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYes Compatible with all up-to-date browsers.Yes ResponsiveYesYes Compatible with all up-to-date browsers.Yes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)NoYes SlackNo-
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes XMPP (Jabber) : Pidgin, AdiumYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Windows Desktop App, Mac OS X coming soonYesYesYes Desktop apps for Windows and Mac OS.- Through IM clients
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)No No native app (any Google Talk client or Skype)Yes Native apps for iPhone/iPad and Android devicesYes iOS, AndroidYes iOS, AndroidYes Mobile applications for iPad, iPhone, and Android devices.No
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYes fully responsive chat boxYesYes Works on all major mobile browsers (responsive)YesYes Responsive Chat WidgetYes Yes - optimized for mobile devicesYes Works on some mobile devices. HTML5 dashboard
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYesYesYesYes Detailed Chat Statistics available + Google Analytics IntegrationYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes no extra chargeYes Unlimited in all plansYes Yes, the Premium Plus package supports multi-site licenses.Yes UnlimitedYesYes One account can be used to manage multiple websites.Yes
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYesYes Each chat agent can have their own unique email login and passwordYes UnlimitedYesYes Every user can have their own account. Different agent roles available.Yes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYesYes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.YesYesYes Chat transcripts are stored in Live Chat and can be export..Yes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.Yes E-mail can be repliedYesYes Offline messages are saved as tickets.Yes
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYes Screen recordingYes- Monitor what page URL the customer is on, and see what web pages they accessed on your website.YesYesYesNo
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.YesYes Customize Chat Widget according to your website theme.Yes Fully customizableYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Yes See chat users types in real-time, country, town, social networks, etcYesYes Detailed information on online visitors include geolocation, time on the website and number of visits and more.Yes
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYes With shortcutsYes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.- SoonYesYes Canned responseYes
International supportYes 40+ languages available.YesYes Chat support in English, French and CzechYes 26 languagesYes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.Yes 25 languagesYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishYes Yes, provide International supportYes
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes Visitor recordingYesYes See what web pages the visitor has viewed, and the current page they're on.Yes Real-timeYesYes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.No
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Transfer easily between agents, tiers and groupsYes Transfer to other online agents, and include a private message if necessary.Yes Shared inbox between operators. What you see is what your team seeYesYes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYesYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierYes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskYes 35+ integrations are available with ProProfs ChatYes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/YesYesYes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.Yes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesNoYes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.YesYesYes Real-time visitor monitoring of visitor.Yes
Video chatNo Not available.NoNo Visitor recordingNoNo- SoonYesNoNo
Remote screenshotYes With the use of a 3rd party application.NoYes Screen recordingYesNo- SoonYes Available with 3rd party extensions.No
APIYes Open API available.Yes http://www.olark.com/docsYes https://developers.smartsupp.com/Yes- Coming soon.Yes Api Javascript, RESTYes API's available on request to developers.Yes API Available.Yes
Social Networks
Like 34 9 6 14 3 7 12 0 45
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/https://www.smartsupp.comhttp://www.snapengage.com/https://www.formilla.comhttps://crisp.chathttps://www.revechat.com/https://www.proprofschat.com/https://www.zendesk.com/chat/
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttps://twitter.com/smartsuppcomhttp://twitter.com/snapengagehttp://www.twitter.com/Formillahttps://twitter.com/crispchathttp://www.twitter.com/REVEChathttps://twitter.com/proprofshttps://www.twitter.com/zendesk
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/smartsupp/https://www.facebook.com/SnapEngagehttp://www.facebook.com/FormillaLLChttps://www.facebook.com/crispchathttps://www.facebook.com/REVEChatSolutionshttps://www.facebook.com/proprofshttps://www.facebook.com/zendesk
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  • 2015-03-04 17:05:03
    2022-09-19 22:01:11
  • Livechat
    English
  • Compare Zopim vs Olark vs LiveChat vs LivePerson vs SnapEngage vs ClickDesk
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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