Collaborative comparison engine
Compare Zopim vs ArcChat vs HeyBubble vs Olark vs Smartsupp vs
LiveChat vs LivePerson vs SnapEngage vs ClickDesk vs oFeatures
| LiveChat | Olark | Smartsupp FREE live chat | SnapEngage | iAdvize | Zopim | ArcChat.com | HeyBubble | ClickDesk | LivePerson | oFeatures | VideoDesk | Crisp | REVE Chat | ProProfs Chat | |
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| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | https://www.smartsupp.com | http://www.snapengage.com/ | http://www.iadvize.com/en/ | http://www.zopim.com/ | http://arcchat.com/ | https://www.heybubble.com | http://www.clickdesk.com/ | http://www.liveperson.com/ | http://oFeatures.com | http://www.videodesk.com | https://crisp.chat | https://www.revechat.com/ | https://www.proprofs.com/chat/ |
| Live chat widget |  |  |  |  | |||||||||||
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/ Product Tour https://livechatinc.com/tour/ Features list https://livechatinc.com/features/ The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do. Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: http://landing.iadvize.com/en/video | Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. If looking for zopim alternative - check out http://ArcChat.com | Live chat for small business. Very clean UI. No unnecessary options. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar. ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly. | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | oFeatures powers customer service. It provides website
owners with easy to use features, which they can copy and
paste straight to their website without technical skills. It
offers the following features:
If you have customers worldwide, you can create as many language versions as you need. The website administrator and his Support Team Members can communicate with customers located anywhere in the world. oFeatures offers a list of predefined themes as well as the possibility to customize them in any way. Through Statistics it is possible to have insight and control over customer service performance. Thanks to built-in video tutorials time spent on getting familiar with oFeatures is reduced. | VideoDesk is a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat. | Crisp is a livechat designed for startups and really simple
to use
Crisp allows to manage users across multiple websites Apps (iOS, Android, Mac & Windows) are available | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support. As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more. | ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. |
| Free trial period | Yes 14 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes 15 days | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 14 days | Yes 14 days | Yes 14 Days, and Freemium package | Yes Free plan | Yes 14 days free trial | Yes 14 days | Yes Pilot trial available | Yes 14 jours d'essai | Yes | Yes Try Any Plan Free For 15 Days (Free Trial)) | |
| Number of paid customers | 16000 | 10000 | |||||||||||||
| Pricing plans |
There's no limit of active chats going at any one
time. Full pricing details available at: https://www.livechatinc.com/pricing/ |
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| Free | Standard Plan: $13.5 (per month for yearly plan) Advanced Plan: $22.5 (per month for yearly plan) |
Full pricing details available at: https://www.proprofs.com/chat/pricing/ | |||
| Screenshot |  |  |  |  | |||||||||||
| Video tour | https://www.youtube.com/watch?v=Yf0NkRSkFRE | https://youtu.be/my-b06LmkN0 | https://www.youtube.com/watch?v=g88XoQW9V7U | https://www.youtube.com/watch?v=CcWJemQWSkE | https://youtu.be/tSRSn9hJU1c | https://www.youtube.com/watch?v=xEBwAy-BNd4 | https://www.youtube.com/watch?v=4Yiyaz0k8yk | https://youtu.be/-nF-Z7lzLjw | https://www.youtube.com/watch?v=CBszdc1pHs0 | https://www.youtube.com/watch?v=pGCrBRtytQQ | https://www.youtube.com/watch?v=c2XjYm5SeQQ | https://www.youtube.com/watch?v=OWPvrVhh6W4 | |||
| Launch date | 2002-06-25 | 2009-08-01 | 2013-04-01 | 2008-10-01 | 2010-01-08 | 2015 | 2013-01-01 | 2011-06-20 | 2015 | 2012-09-01 | 2015-11-01 | ||||
| Features | |||||||||||||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes | Yes PHP Web application | Yes | Yes Simplified UI for small business | Yes Full HTML5 and Javascript Web application | Yes | Yes | Yes HTML5 Responsive Web Application | Yes | Yes Responsive | Yes | Yes Compatible with all up-to-date browsers. |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes XMPP (Jabber) | - | Yes All Jabber compatible IMs and a very unique Skype integration | Yes Google Talk, Skype | No | Yes Slack | No | |||||||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes XMPP (Jabber) : Pidgin, Adium | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Available on every computer through a internet navigator | - Through IM clients | Yes Using Instant Messaging systems | Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) | Yes | Yes Compatible with all modern desktop & mobile web browsers | No | Yes | Yes | Yes Desktop apps for Windows and Mac OS. | |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | No No native app (any Google Talk client or Skype) | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | No | Yes Free for Android. iOS coming 2016. | Yes Any Skype or Jabber compatible mobile app | Yes IM (GTalk/Skype) | Yes for visitors | No No native mobile app but mobile video chat SDK available for native Android app integration | Yes iOS, Android | Yes iOS, Android | Yes Mobile applications for iPad, iPhone, and Android devices. | |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes fully responsive chat box | Yes | Yes yes - optimised for mobile devices | Yes Works on some mobile devices. HTML5 dashboard | Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Yes Yes | Yes | Yes | Yes Responsive, mobile-friendly predefined themes + Possible customization for mobile version and desktop version independently | Yes Mobile video chat SDK available. Works on most mobile and tablet devices | Yes | Yes Responsive Chat Widget | Yes Yes - optimized for mobile devices |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes Amazing statistics and reports | Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email | Yes | Yes | Yes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration. | Yes | Yes | Yes Detailed Chat Statistics available + Google Analytics Integration | |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes no extra charge | Yes Unlimited in all plans | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes | Yes Unlimited | Yes Unlimited | Yes Unlimited domains. | Yes | Yes Unlimited amount of websites | Yes | Yes Unlimited | Yes | Yes One account can be used to manage multiple websites. |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes | Yes Unlimited | Yes | Yes 10 operators per site for same price | Yes Yes, For PRO and ADVANCED packages only | Yes Multiple operators. Five simultaneous chats at a time for each operator. | Yes | Yes Unlimited amount of operators - You can decide whether users of your oFeatures account have access to the whole system (as you do) or just to the Support Panel | Yes | Yes Unlimited | Yes | Yes Every user can have their own account. Different agent roles available. |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes | Yes Unlimited | Yes | Yes All, missed or none. Also available in Dashboard | Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Yes Chat Transcripts | Yes | Yes Unlimited for all plans. Available via the Support Panel. | Yes | Yes | Yes | Yes Chat transcripts are stored in Live Chat and can be export.. |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes | Yes | Yes | Yes Sent to email address | Yes Converted to tickets through built-in helpdesk | Yes | Yes You can decide on hours in which clients can contact you but even if your chat is off they can still do that using a contact form. | Yes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choice | Yes E-mail can be replied | Yes | Yes Offline messages are saved as tickets. |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes push webpages | Yes Screen recording | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | No | Yes You can see where user is navigating | No | Yes | Yes | Yes | Yes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interest | Yes | Yes | Yes |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes Graphic design customisation: interface to customize the chat window as you want | Yes | Yes 75+ options & 1-click palettes | Yes Several themes and text customization + multiple action buttons and your company logo | Yes Full customization - White Label, Language, Themes, Color and Text. | Yes | Yes Set of predefined styles which can be customized in any way. | Yes Fully customizable interface: graphic design, texts, logo, action buttons | Yes | Yes Customize Chat Widget according to your website theme. | Yes Fully customizable |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes | Yes | Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. | Yes | Yes | Yes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data API | Yes See chat users types in real-time, country, town, social networks, etc | Yes | Yes Detailed information on online visitors include geolocation, time on the website and number of visits and more. |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes | Yes With shortcuts | Yes Canned responses plus smart answers that are automatically generated. | Yes | Yes Shortcuts using # symbol in the chat | Yes Shortcut messages - save multiple phrases as shortcuts. | Yes | Yes | Yes Canned messages gathered by language | - Soon | Yes | Yes Canned response | |
| International support | Yes 40+ languages available. | Yes | Yes Chat support in English, French and Czech | Yes 26 languages | Yes Multilingual support: French, English, Spanish and German. | Yes | Yes 1 click translation to multi languages or custom translation | Yes | Yes | Yes | Yes Unlimited amount of languages. Conversations are auto assigned based on language skills of agents. | Yes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...) | Yes 25 languages | Yes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | Yes Yes, provide International support |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes Visitor recording | Yes | Yes | No | Yes | Yes Every pages, from referrer to current page with associated time spent | Yes | Yes | Yes Webuser path: number of pages visited, browsing time, navigation path | Yes Real-time | Yes | Yes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on. | |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes | Yes Transfer easily between agents, tiers and groups | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes | Yes Operators see conversations and can join/leave at any moment | Yes To a specific operator, a group of operator or the first available operator | Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. | Yes | Yes User-friendly operator transfer control | Yes | Yes Shared inbox between operators. What you see is what your team see | Yes | Yes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes API: Salesforce, Zendesk... | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | No We've noticed it only brings more distraction for our clients. | Yes API | Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available. | Yes | Yes | Yes Quick integration with PrestaShop, WordPress and Drupal, CRM integration... | Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | Yes 35+ integrations are available with ProProfs Chat | |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes | Yes Simple to understand "Auto actions" When... Then... | Yes By time spent | Yes | Yes | Yes Customizable rule-based chat triggers | Yes | Yes | Yes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions. | |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes | No | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes Can see who and where are browsing right now | Yes | Yes | Yes | Yes Number of visitors displayed in real-time | Yes | Yes | Yes Real-time visitor monitoring of visitor. | |
| Video chat | No Not available. | No | No Visitor recording | No | Yes Human support via video chat. The user can decide whether they are visible or not. | No | No | No | No | Yes | Yes High quality WebRTC video chat with built-in Flash fallback. Call recording available. | - Soon | Yes | No | |
| Remote screenshot | Yes With the use of a 3rd party application. | No | Yes Screen recording | Yes | No | No | No | No | Yes | No No but remote screen-share, co-browsing and content-share available | - Soon | Yes Available with 3rd party extensions. | |||
| API | Yes Open API available. | Yes http://www.olark.com/docs | Yes https://developers.smartsupp.com/ | Yes | Yes Free API | Yes | No We've noticed it only brings more distraction. | Yes | Yes Available in PRO Plan. | Yes for visitor customization, agents... | Yes | Yes Data flow API / UI API / Mobile chat SDK | Yes Api Javascript, REST | Yes API's available on request to developers. | Yes API Available. |
| Social Networks | |||||||||||||||
| Like | |||||||||||||||
| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | https://www.smartsupp.com | http://www.snapengage.com/ | http://www.iadvize.com/en/ | http://www.zopim.com/ | http://arcchat.com/ | https://www.heybubble.com | http://www.clickdesk.com/ | http://www.liveperson.com/ | http://oFeatures.com | http://www.videodesk.com | https://crisp.chat | https://www.revechat.com/ | https://www.proprofs.com/chat/ |
| http://twitter.com/LiveChat | http://www.twitter.com/olark | https://twitter.com/smartsuppcom | http://twitter.com/snapengage | http://twitter.com/iadvize | http://twitter.com/zopim | https://twitter.com/HeyBubbleInc | https://twitter.com/ClickDesk | http://twitter.com/liveperson | https://twitter.com/TweetoFeatures | https://twitter.com/videodesk_en | https://twitter.com/crispchat | http://www.twitter.com/REVEChat | https://twitter.com/proprofs | ||
| http://facebook.com/LiveChat | https://www.facebook.com/olarkchat | https://www.facebook.com/SnapEngage | http://www.facebook.com/iadvize.france | https://www.facebook.com/heybubble | https://www.facebook.com/Clickdesk | http://www.facebook.com/LivePersonInc | https://www.facebook.com/ofeatures | https://www.facebook.com/VideoDesk | https://www.facebook.com/crispchat | https://www.facebook.com/REVEChatSolutions | https://www.facebook.com/proprofs |
2015-03-04 17:05:03
2020-03-02 20:50:40
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