Top live chats platform

Business > Enterprises > Livechat
2021-10-04 21:34:07
Compare Zopim vs ArcChat vs HeyBubble vs Olark vs Smartsupp vs LiveChat vs LivePerson vs SnapEngage vs ClickDesk vs oFeatures
LiveChatOlarkSmartsupp FREE live chatHeyBubbleSnapEngageZendeskiAdvizeClickDeskLivePersonCrispREVE ChatProProfs ChatTarget FirstoFeatures
Live chat widget

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features:

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
oFeatures powers customer service. It provides website owners with easy to use features, which they can copy and paste straight to their website without technical skills. It offers the following features:

  • Live Chat
  • Customer Feedback
  • Ticketing System
  • Call Me Back
  • Contact Form
  • and more

If you have customers worldwide, you can create as many language versions as you need.

The website administrator and his Support Team Members can communicate with customers located anywhere in the world.

oFeatures offers a list of predefined themes as well as the possibility to customize them in any way.

Through Statistics it is possible to have insight and control over customer service performance.

Thanks to built-in video tutorials time spent on getting familiar with oFeatures is reduced.
Free trial periodYes 14 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 14 Days, and Freemium packageYes 15 daysYes 7 days - Apply here: Free planYes 14 days free trialYes 14 jours d'essaiYesYes Try Any Plan Free For 15 Days (Free Trial))Yes 15 days free trialYes 14 days
Number of paid customers1600010000
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • $29/month per seat

Save 35% with a 2 year commitment.
  • FREE: free forever for up to 3 agents
  • STANDARD: 15 € / month / 3 agents
  • PRO: 70 € / month / 3 agents
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
FreeStandard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at:

  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
  • Lite Plan
    5 Credits/mo*
    3 agents for free
    Limit: 50 requests / month.
    There is an option to change to Standard plan in the future
  • Standard Plan
    10 Credits/mo*
    unlimited requests
    3 agents for free

    *1 Credit = 1 € You can pay in: USD AUD CAD GBP EUR PLN NOK
Video tour
Launch date2002-06-252009-08-012013-04-012013-01-012008-10-012010-01-082011-06-202015-11-012011-01-272015
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYes Full HTML5 and Javascript Web applicationYesYesYes PHP Web applicationYesYesYes ResponsiveYesYes Compatible with all up-to-date browsers.Yes Compatible with all up-to-date browsers.Yes HTML5 Responsive Web Application
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)Yes All Jabber compatible IMs and a very unique Skype integrationYes Google Talk, SkypeYes SlackNoNo
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes XMPP (Jabber) : Pidgin, AdiumYes Using Instant Messaging systemsYes Through Google-talk and Skype IM clients on both Mac and WindowsYesYes Available on every computer through a internet navigatorYes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)YesYesYesYes Desktop apps for Windows and Mac OS.Yes Available for windows and OS DesktopYes Compatible with all modern desktop & mobile web browsers
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Any Skype or Jabber compatible mobile appNo No native app (any Google Talk client or Skype)YesYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes IM (GTalk/Skype)Yes for visitorsYes iOS, AndroidYes iOS, AndroidYes Mobile applications for iPad, iPhone, and Android devices.Yes Mobile application for Iphone, Ipad and ANdroid Devices
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYes fully responsive chat boxYes YesYesYes yes - optimised for mobile devicesYesYesYesYes Responsive Chat WidgetYes Yes - optimized for mobile devicesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes Responsive, mobile-friendly predefined themes + Possible customization for mobile version and desktop version independently
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYesYes Amazing statistics and reportsYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through emailYesYesYesYes Detailed Chat Statistics available + Google Analytics IntegrationYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes no extra chargeYes UnlimitedYes Unlimited in all plansYesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited domains.YesYes UnlimitedYesYes One account can be used to manage multiple websites.Yes Unlimited number of websites with Eezy offersYes Unlimited amount of websites
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes Yes, For PRO and ADVANCED packages onlyYesYesYes UnlimitedYes Multiple operators. Five simultaneous chats at a time for each operator.YesYes UnlimitedYesYes Every user can have their own account. Different agent roles available.Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Unlimited amount of operators - You can decide whether users of your oFeatures account have access to the whole system (as you do) or just to the Support Panel
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYesYesYes UnlimitedYes Chat TranscriptsYesYesYesYes Chat transcripts are stored in Live Chat and can be export..Yes Full conversation transcripts available and downloadableYes Unlimited for all plans. Available via the Support Panel.
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYes Sent to email addressYesYesYesYes Converted to tickets through built-in helpdeskYesYes E-mail can be repliedYesYes Offline messages are saved as tickets.Yes Offline messages are saved and sent by emailYes You can decide on hours in which clients can contact you but even if your chat is off they can still do that using a contact form.
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYes Screen recordingNoYesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYesYesYesYesYes See in real time exactly waht does your visitorsYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYes Several themes and text customization + multiple action buttons and your company logoYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYesYes Graphic design customisation: interface to customize the chat window as you wantYes Full customization - White Label, Language, Themes, Color and Text.YesYesYes Customize Chat Widget according to your website theme.Yes Fully customizableYes Customize the live chat module directly in the back officeYes Set of predefined styles which can be customized in any way.
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes You can also show custom visitor info from your database Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.YesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.YesYes See chat users types in real-time, country, town, social networks, etcYesYes Detailed information on online visitors include geolocation, time on the website and number of visits and more.Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYes Shortcuts using # symbol in the chatYes With shortcutsYes Canned responses plus smart answers that are automatically generated.Yes Shortcut messages - save multiple phrases as shortcuts.Yes- SoonYesYes Canned responseYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes
International supportYes 40+ languages available.YesYes Chat support in English, French and CzechYesYes 26 languagesYesYes Multilingual support: French, English, Spanish and German.YesYesYes 25 languagesYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishYes Yes, provide International supportYes 6+languages availableYes Unlimited amount of languages. Conversations are auto assigned based on language skills of agents.
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes Visitor recordingYes Every pages, from referrer to current page with associated time spentYesYesYesYesYes Real-timeYesYes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.Yes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes To a specific operator, a group of operator or the first available operatorYes Transfer easily between agents, tiers and groupsYesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.YesYes Shared inbox between operators. What you see is what your team seeYesYes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYes User-friendly operator transfer control
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) APIYes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...YesYes API: Salesforce, Zendesk...Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available.YesYes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskYes 35+ integrations are available with ProProfs ChatYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYes By time spentYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria.YesYesYesYesYes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYesNoYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYesYesYesYes Real-time visitor monitoring of visitor.Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history
Video chatNo Not available.NoNo Visitor recordingNoNoYesYes Human support via video chat. The user can decide whether they are visible or not.NoYes- SoonYesNoNo
Remote screenshotYes With the use of a 3rd party application.NoYes Screen recordingNoYesNoYes- SoonYes Available with 3rd party extensions.Yes
APIYes Open API available.Yes Free APIYes Available in PRO Plan.Yes for visitor customization, agents...Yes Api Javascript, RESTYes API's available on request to developers.Yes API Available.Yes Free APIYes
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  • 2015-03-04 17:05:03
    2021-10-04 21:34:07
  • Livechat
  • Compare Zopim vs Olark vs LiveChat vs LivePerson vs SnapEngage vs ClickDesk
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