Compare best live chat software

Business > Enterprises > Livechat
4
2021-12-27 11:28:53
Comparison of LiveChat, LivePerson & Casengo
LiveChatOlarkSnapEngageSmartsupp FREE live chatLime TalkiAdvizeTarget FirstSignalZenVision Helpdesk
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Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.snapengage.com/https://www.smartsupp.comhttp://www.limetalk.comhttp://www.iadvize.com/en/https://www.targetfirst.com/https://signalzen.comhttps://www.visionhelpdesk.com
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: http://landing.iadvize.com/en/video

TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.

With SignalZen Slack live chat, you will be able to chat with website visitors and deal with customer inquiries only by using Slack.

Convert website visits to sales - We are your Slack gateway for Live Chat

At Signal Zen we want to make the process of talking to your website's visitors as easy as possible even if it means to omit our original UI from the process.

This means that you can add a secondary channel to talk to your customers - Slack.

By following really easy setup wizard for integration with Slack on our Console while logged in, you can establish secure connection with Slack and talk to your customers without interaction with our default way of doing this in the administration Console.

Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.
Video tourhttps://www.youtube.com/watch?v=Yf0NkRSkFREhttps://youtu.be/my-b06LmkN0https://www.youtube.com/watch?v=t4tCWI2PKQshttps://www.youtube.com/watch?v=CcWJemQWSkEhttps://www.youtube.com/watch?v=l_r2F5QO17g
Number of paid customers1600010000
Free trial periodYes 14 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 15 daysYes 15 daysYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/Yes 15 days free trialYes Free Trial: Up to 50 chats; Unlimited bandwidth; Limited support; Up to 1 subdomains; Up to 3 operators; Up to 1 month.Yes 30 Days
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • $29/month per seat

Save 35% with a 2 year commitment.
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • FREE: free forever for up to 3 agents
  • STANDARD: 15 € / month / 3 agents
  • PRO: 70 € / month / 3 agents
Unlimited version starting from $4,2 / month.
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo

Basic $10 per month(Unlimited chats, Unlimited bandwidth, Premium support, Up to 1 subdomains, Up to 5 operators, Ad free)

Pro $35 per month (Unlimited chats; All features; Unlimited bandwidth; Premium support; Up to 10 subdomains; Unlimited operators; Ad free; Saved Replies)

Business $55 per month (Unlimited chats, All features, Unlimited bandwidth, Premium support, Unlimited subdomains, Unlimited operators, Ad free, Saved Replies

$12/month per agent
Launch date2002-06-252009-08-012008-10-012013-04-012012-01-012010-01-082011-01-272007-01-01
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYesYes PHP Web applicationYes Compatible with all up-to-date browsers.Yes Compatible with all up to date browsers.Yes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)YesNoYes Slack
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes XMPP (Jabber) : Pidgin, AdiumYes through IM clientsYes Available on every computer through a internet navigatorYes Available for windows and OS Desktop- Web Based
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)-Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Mobile application for Iphone, Ipad and ANdroid DevicesYes iOS, AndroidYes
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYesYes fully responsive chat boxYesYes yes - optimised for mobile devicesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes Optimized for mobile devicesYes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYesYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Detailed chat StatisticsYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes Unlimited in all plansYes no extra chargeYes no extra paymentYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited number of websites with Eezy offersYes One account can be used in multiple websitesYes
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYesYesYes UnlimitedYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Unlimited for paid plansYes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYesYesYes UnlimitedYes Full conversation transcripts available and downloadableYes Yes, fully GDPR complianceYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYesYesYes Offline messages are saved and sent by emailYes Full support of offline/online scenarios.Yes
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYesYes Screen recordingYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes See in real time exactly waht does your visitorsYes Supports screenshots sendingYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYesYesYes Graphic design customisation: interface to customize the chat window as you wantYes Customize the live chat module directly in the back officeYes Colours, Positioning and more.Yes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes All technically available data and metadata when using strong integration features.Yes
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYes With shortcutsYesYesYes Canned responses plus smart answers that are automatically generated.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Yes, Saved replies featureYes
International supportYes 40+ languages available.YesYes 26 languagesYes Chat support in English, French and CzechYesYes Multilingual support: French, English, Spanish and German.Yes 6+languages availableYes Fully translatable Live ChatYes
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYes Visitor recordingYesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesNo
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYesYesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.YesYesYes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...YesYes API: Salesforce, Zendesk...Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes Main CMS like Wordpress etc. Also Zapier integration.Yes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes Yes, Auto Invitations.Yes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYesYes Fully customizable rule-based triggers.Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes Tracking of those who started a chat.Yes
Video chatNo Not available.NoNoNo Visitor recordingNoYes Human support via video chat. The user can decide whether they are visible or not.NoNoNo
Remote screenshotYes With the use of a 3rd party application.NoYesYes Screen recordingNoYesYesYes
APIYes Open API available.Yes http://www.olark.com/docsYesYes https://developers.smartsupp.com/YesYes Free APIYes Free APIYes REST and JS APIsYes
Social Networks
Like 34 9 14 6 1 31 4 2 5
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttp://twitter.com/snapengagehttps://twitter.com/smartsuppcomhttp://twitter.com/iadvizehttps://twitter.com/_Targetfirsthttps://twitter.com/SignalZenhttp://twitter.com/visionhelpdesk
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/SnapEngagehttps://www.facebook.com/smartsupp/http://www.facebook.com/iadvize.francehttps://www.facebook.com/TargetFirstSAS/https://www.facebook.com/signalzenhttp://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.snapengage.com/https://www.smartsupp.comhttp://www.limetalk.comhttp://www.iadvize.com/en/https://www.targetfirst.com/https://signalzen.comhttps://www.visionhelpdesk.com
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  • 2013-11-19 06:41:10
    2021-12-27 11:28:53
  • Livechat
    English
  • Compare eAssistance Pro Live chat Solution vs Zopim vs Live2Support vs LiveChat vs WebsiteAlive vs LivePerson vs Live! Zilla vs OggChat
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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