Compare best live chat software

Business > Enterprises > Livechat
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2022-09-19 22:01:28

Comparison of the best live chat software such as LiveChat vs Olark vs SnapEngage vs Smartsupp vs LimeTalk vs iAdvize vs TargetFirst vs SignalZen vs Vision Helpdesk.

LiveChatOlarkSnapEngageSmartsupp FREE live chatLime TalkFormillaVision Helpdesk
Image
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.snapengage.com/https://www.smartsupp.comhttp://www.limetalk.comhttps://www.formilla.comhttps://www.visionhelpdesk.com
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.		Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: https://www.formilla.com/live-chat-features.aspx

Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx		Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.
Video tourhttps://www.youtube.com/watch?v=Yf0NkRSkFREhttps://youtu.be/my-b06LmkN0https://www.youtube.com/watch?v=t4tCWI2PKQs
Number of paid customers1600010000
Free trial periodYes 14 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 15 daysYes 15 daysYes 15 days, no credit card required.Yes 30 Days
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • $29/month per seat

Save 35% with a 2 year commitment.
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • FREE: free forever for up to 3 agents
  • STANDARD: 15 € / month / 3 agents
  • PRO: 70 € / month / 3 agents
Unlimited version starting from $4,2 / month.
  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

$12/month per agent
Launch date2002-06-252009-08-012008-10-012013-04-012012-01-012013-11-012007-01-01
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYesYes Compatible with all up-to-date browsers.Yes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)YesNo
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes XMPP (Jabber) : Pidgin, AdiumYes through IM clientsYes Windows Desktop App, Mac OS X coming soon- Web Based
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)-Yes Native apps for iPhone/iPad and Android devicesYes
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYesYes fully responsive chat boxYesYes Works on all major mobile browsers (responsive)Yes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYesYesYesYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes Unlimited in all plansYes no extra chargeYes no extra paymentYes Yes, the Premium Plus package supports multi-site licenses.Yes
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYesYesYes Each chat agent can have their own unique email login and passwordYes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYesYesYes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.Yes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYesYes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.Yes
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYesYes Screen recording- Monitor what page URL the customer is on, and see what web pages they accessed on your website.Yes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYesYesYes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.Yes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYesYes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Yes
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYes With shortcutsYesYesYes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.Yes
International supportYes 40+ languages available.YesYes 26 languagesYes Chat support in English, French and CzechYesYes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.Yes
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYes Visitor recordingYes See what web pages the visitor has viewed, and the current page they're on.No
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYesYesYes Transfer to other online agents, and include a private message if necessary.Yes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...YesYes Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierYes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYesYes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/Yes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYesYes Fully customizable rule-based triggers.Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.Yes
Video chatNo Not available.NoNoNo Visitor recordingNoNoNo
Remote screenshotYes With the use of a 3rd party application.NoYesYes Screen recordingNoNoYes
APIYes Open API available.Yes http://www.olark.com/docsYesYes https://developers.smartsupp.com/Yes- Coming soon.Yes
Social Networks
Like 34 9 14 6 1 3 5
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttp://twitter.com/snapengagehttps://twitter.com/smartsuppcomhttp://www.twitter.com/Formillahttp://twitter.com/visionhelpdesk
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/SnapEngagehttps://www.facebook.com/smartsupp/http://www.facebook.com/FormillaLLChttp://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.snapengage.com/https://www.smartsupp.comhttp://www.limetalk.comhttps://www.formilla.comhttps://www.visionhelpdesk.com
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  • 2013-11-19 06:41:10
    2022-09-19 22:01:28
  • Livechat
    English
  • Compare eAssistance Pro Live chat Solution vs Zopim vs Live2Support vs LiveChat vs WebsiteAlive vs LivePerson vs Live! Zilla vs OggChat
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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