Collaborative comparison engine
Comparison of LiveChat, LivePerson & Casengo
| LiveChat | Olark | SnapEngage | Smartsupp FREE live chat | Lime Talk | iAdvize | Target First | SignalZen | Vision Helpdesk | |
|---|---|---|---|---|---|---|---|---|---|
| Image |  |  |  |  |  |  |  |  |  |
| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | http://www.snapengage.com/ | https://www.smartsupp.com | http://www.limetalk.com | http://www.iadvize.com/en/ | https://www.targetfirst.com/ | https://signalzen.com | https://www.visionhelpdesk.com |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/ Product Tour https://livechatinc.com/tour/ Features list https://livechatinc.com/features/ The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store. If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds. You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move. Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: http://landing.iadvize.com/en/video | TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites. 1.Monitor visitors on your website in real time 2. Receive alerts to target higher value visitors 3. Helpfully engage and convert. Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction. Add a sales guy to your website. Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service. We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting. | With SignalZen Slack live chat, you will be able to chat with website visitors and deal with customer inquiries only by using Slack. Convert website visits to sales - We are your Slack gateway for Live Chat At Signal Zen we want to make the process of talking to your website's visitors as easy as possible even if it means to omit our original UI from the process. This means that you can add a secondary channel to talk to your customers - Slack. By following really easy setup wizard for integration with Slack on our Console while logged in, you can establish secure connection with Slack and talk to your customers without interaction with our default way of doing this in the administration Console. | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. |
| Video tour | https://www.youtube.com/watch?v=Yf0NkRSkFRE | https://youtu.be/my-b06LmkN0 | https://www.youtube.com/watch?v=t4tCWI2PKQs | https://www.youtube.com/watch?v=CcWJemQWSkE | https://www.youtube.com/watch?v=l_r2F5QO17g | ||||
| Number of paid customers | 16000 | 10000 | |||||||
| Free trial period | Yes 14 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes 15 days | Yes 15 days | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 15 days free trial | Yes Free Trial: Up to 50 chats; Unlimited bandwidth; Limited support; Up to 1 subdomains; Up to 3 operators; Up to 1 month. | Yes 30 Days | |
| Pricing plans |
There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
|
| Unlimited version starting from $4,2 / month. |
| Basic $10 per month(Unlimited chats, Unlimited bandwidth, Premium support, Up to 1 subdomains, Up to 5 operators, Ad free) Pro $35 per month (Unlimited chats; All features; Unlimited bandwidth; Premium support; Up to 10 subdomains; Unlimited operators; Ad free; Saved Replies) Business $55 per month (Unlimited chats, All features, Unlimited bandwidth, Premium support, Unlimited subdomains, Unlimited operators, Ad free, Saved Replies | $12/month per agent | |
| Launch date | 2002-06-25 | 2009-08-01 | 2008-10-01 | 2013-04-01 | 2012-01-01 | 2010-01-08 | 2011-01-27 | 2007-01-01 | |
| Features | |||||||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes | Yes | Yes PHP Web application | Yes Compatible with all up-to-date browsers. | Yes Compatible with all up to date browsers. | Yes |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes XMPP (Jabber) | Yes | No | Yes Slack | ||||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes XMPP (Jabber) : Pidgin, Adium | Yes through IM clients | Yes Available on every computer through a internet navigator | Yes Available for windows and OS Desktop | - Web Based | |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No No native app (any Google Talk client or Skype) | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | - | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes Mobile application for Iphone, Ipad and ANdroid Devices | Yes iOS, Android | Yes |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes | Yes fully responsive chat box | Yes | Yes yes - optimised for mobile devices | Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad) | Yes Optimized for mobile devices | Yes |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...) | Yes Detailed chat Statistics | Yes |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes Unlimited in all plans | Yes no extra charge | Yes no extra payment | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes Unlimited number of websites with Eezy offers | Yes One account can be used in multiple websites | Yes |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes | Yes | Yes Unlimited | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Unlimited for paid plans | Yes |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes | Yes | Yes Unlimited | Yes Full conversation transcripts available and downloadable | Yes Yes, fully GDPR compliance | Yes |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes | Yes | Yes Offline messages are saved and sent by email | Yes Full support of offline/online scenarios. | Yes |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes push webpages | Yes | Yes Screen recording | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes See in real time exactly waht does your visitors | Yes Supports screenshots sending | Yes | |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes | Yes | Yes Graphic design customisation: interface to customize the chat window as you want | Yes Customize the live chat module directly in the back office | Yes Colours, Positioning and more. | Yes |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...) | Yes All technically available data and metadata when using strong integration features. | Yes |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes With shortcuts | Yes | Yes | Yes Canned responses plus smart answers that are automatically generated. | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Yes, Saved replies feature | Yes |
| International support | Yes 40+ languages available. | Yes | Yes 26 languages | Yes Chat support in English, French and Czech | Yes | Yes Multilingual support: French, English, Spanish and German. | Yes 6+languages available | Yes Fully translatable Live Chat | Yes |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes Visitor recording | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | No | |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Transfer easily between agents, tiers and groups | Yes | Yes | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes | Yes | Yes |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes | Yes API: Salesforce, Zendesk... | Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique | Yes Main CMS like Wordpress etc. Also Zapier integration. | Yes | |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes | Yes | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them | Yes Yes, Auto Invitations. | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | No | Yes | Yes Fully customizable rule-based triggers. | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history | Yes Tracking of those who started a chat. | Yes |
| Video chat | No Not available. | No | No | No Visitor recording | No | Yes Human support via video chat. The user can decide whether they are visible or not. | No | No | No |
| Remote screenshot | Yes With the use of a 3rd party application. | No | Yes | Yes Screen recording | No | Yes | Yes | Yes | |
| API | Yes Open API available. | Yes http://www.olark.com/docs | Yes | Yes https://developers.smartsupp.com/ | Yes | Yes Free API | Yes Free API | Yes REST and JS APIs | Yes |
| Social Networks | |||||||||
| Like | |||||||||
| http://twitter.com/LiveChat | http://www.twitter.com/olark | http://twitter.com/snapengage | https://twitter.com/smartsuppcom | http://twitter.com/iadvize | https://twitter.com/_Targetfirst | https://twitter.com/SignalZen | http://twitter.com/visionhelpdesk | ||
| http://facebook.com/LiveChat | https://www.facebook.com/olarkchat | https://www.facebook.com/SnapEngage | https://www.facebook.com/smartsupp/ | http://www.facebook.com/iadvize.france | https://www.facebook.com/TargetFirstSAS/ | https://www.facebook.com/signalzen | http://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878 | ||
| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | http://www.snapengage.com/ | https://www.smartsupp.com | http://www.limetalk.com | http://www.iadvize.com/en/ | https://www.targetfirst.com/ | https://signalzen.com | https://www.visionhelpdesk.com |
2013-11-19 06:41:10
2021-12-27 11:28:53
Public Public 
/ GNU FDL
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