Compare best live chat software

Business > Enterprises > Livechat
4
2020-10-19 15:37:38
Comparison of LiveChat, LivePerson & Casengo
LiveChatOlarkSnapEngageSmartsupp FREE live chatiAdvizeTarget First
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Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.snapengage.com/https://www.smartsupp.comhttp://www.iadvize.com/en/https://www.targetfirst.com/
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: http://landing.iadvize.com/en/video

TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
Video tourhttps://www.youtube.com/watch?v=Yf0NkRSkFREhttps://youtu.be/my-b06LmkN0https://www.youtube.com/watch?v=g88XoQW9V7Uhttps://www.youtube.com/watch?v=CcWJemQWSkEhttps://www.youtube.com/watch?v=l_r2F5QO17g
Number of paid customers1600010000
Free trial periodYes 14 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 15 daysYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/Yes 15 days free trial
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
Launch date2002-06-252009-08-012008-10-012013-04-012010-01-082011-01-27
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYes PHP Web applicationYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)No
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes XMPP (Jabber) : Pidgin, AdiumYes Available on every computer through a internet navigatorYes Available for windows and OS Desktop
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Mobile application for Iphone, Ipad and ANdroid Devices
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYesYes fully responsive chat boxYes yes - optimised for mobile devicesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes Unlimited in all plansYes no extra chargeYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited number of websites with Eezy offers
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYesYes UnlimitedYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYesYes UnlimitedYes Full conversation transcripts available and downloadable
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYesYes Offline messages are saved and sent by email
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYesYes Screen recordingYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes See in real time exactly waht does your visitors
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYesYes Graphic design customisation: interface to customize the chat window as you wantYes Customize the live chat module directly in the back office
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYes With shortcutsYesYes Canned responses plus smart answers that are automatically generated.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
International supportYes 40+ languages available.YesYes 26 languagesYes Chat support in English, French and CzechYes Multilingual support: French, English, Spanish and German.Yes 6+languages available
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYes Visitor recordingYesYes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...YesYes API: Salesforce, Zendesk...Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history
Video chatNo Not available.NoNoNo Visitor recordingYes Human support via video chat. The user can decide whether they are visible or not.No
Remote screenshotYes With the use of a 3rd party application.NoYesYes Screen recordingYes
APIYes Open API available.Yes http://www.olark.com/docsYesYes https://developers.smartsupp.com/Yes Free APIYes Free API
Social Networks
Like 34 9 14 6 31 4
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttp://twitter.com/snapengagehttps://twitter.com/smartsuppcomhttp://twitter.com/iadvizehttps://twitter.com/_Targetfirst
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/SnapEngagehttp://www.facebook.com/iadvize.francehttps://www.facebook.com/TargetFirstSAS/
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.snapengage.com/https://www.smartsupp.comhttp://www.iadvize.com/en/https://www.targetfirst.com/
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  • 2013-11-19 06:41:10
    2020-10-19 15:37:38
  • Livechat
    English
  • Compare eAssistance Pro Live chat Solution vs Zopim vs Live2Support vs LiveChat vs WebsiteAlive vs LivePerson vs Live! Zilla vs OggChat
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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