Collaborative comparison engine
Comparison of LiveChat, LivePerson & Casengo
| LiveChat | Olark | SnapEngage | Smartsupp FREE live chat | iAdvize | |
|---|---|---|---|---|---|
| Image |  |  |  |  |  |
| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | http://www.snapengage.com/ | https://www.smartsupp.com | http://www.iadvize.com/en/ |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/ Product Tour https://livechatinc.com/tour/ Features list https://livechatinc.com/features/ The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do. Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: http://landing.iadvize.com/en/video |
| Video tour | https://www.youtube.com/watch?v=Yf0NkRSkFRE | https://youtu.be/my-b06LmkN0 | https://www.youtube.com/watch?v=g88XoQW9V7U | https://www.youtube.com/watch?v=CcWJemQWSkE | |
| Number of paid customers | 16000 | 10000 | |||
| Free trial period | Yes 14 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes 15 days | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | |
| Pricing plans |
There's no limit of active chats going at any one
time. Full pricing details available at: https://www.livechatinc.com/pricing/ |
|
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| Launch date | 2002-06-25 | 2009-08-01 | 2008-10-01 | 2013-04-01 | 2010-01-08 |
| Features | |||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes | Yes PHP Web application |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes XMPP (Jabber) | |||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes XMPP (Jabber) : Pidgin, Adium | Yes Available on every computer through a internet navigator |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No No native app (any Google Talk client or Skype) | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes | Yes fully responsive chat box | Yes yes - optimised for mobile devices |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes Unlimited in all plans | Yes no extra charge | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes | Yes Unlimited |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes | Yes Unlimited |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes push webpages | Yes | Yes Screen recording | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes | Yes Graphic design customisation: interface to customize the chat window as you want |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes With shortcuts | Yes | Yes Canned responses plus smart answers that are automatically generated. |
| International support | Yes 40+ languages available. | Yes | Yes 26 languages | Yes Chat support in English, French and Czech | Yes Multilingual support: French, English, Spanish and German. |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes Visitor recording | Yes |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Transfer easily between agents, tiers and groups | Yes | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes | Yes API: Salesforce, Zendesk... |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | No | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser |
| Video chat | No Not available. | No | No | No Visitor recording | Yes Human support via video chat. The user can decide whether they are visible or not. |
| Remote screenshot | Yes With the use of a 3rd party application. | No | Yes | Yes Screen recording | |
| API | Yes Open API available. | Yes http://www.olark.com/docs | Yes | Yes https://developers.smartsupp.com/ | Yes Free API |
| Social Networks | |||||
| Like | |||||
| http://twitter.com/LiveChat | http://www.twitter.com/olark | http://twitter.com/snapengage | https://twitter.com/smartsuppcom | http://twitter.com/iadvize | |
| http://facebook.com/LiveChat | https://www.facebook.com/olarkchat | https://www.facebook.com/SnapEngage | http://www.facebook.com/iadvize.france | ||
| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | http://www.snapengage.com/ | https://www.smartsupp.com | http://www.iadvize.com/en/ |
2013-11-19 06:41:10
2020-05-18 19:37:51
Public Public 
/ GNU FDL
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