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Compare best live chat software

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Comparison of the best live chat software such as LiveChat vs Olark vs SnapEngage vs Smartsupp vs LimeTalk vs iAdvize vs TargetFirst vs SignalZen vs Vision Helpdesk.

Nombre
LiveChatOlarkSnapEngageSmartsupp FREE live chatLime TalkFormillaVision Helpdesk
Imagen
Sitio weblivechatinc.com/...olark.comsnapengage.comsmartsupp.comlimetalk.comformilla.comvisionhelpdesk.com
Descripción

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: formilla.com/...

Pricing listed here: formilla.com/...
Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.
Vídeo
Number of paid customers16,00010,000
Free trial period 14 days, no credit card required. Free plan, & all paid plans have 14 days free trial 15 days 15 days 15 days, no credit card required. 30 Days
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • $29/month per seat

Save 35% with a 2 year commitment.
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • FREE: free forever for up to 3 agents
  • STANDARD: 15 € / month / 3 agents
  • PRO: 70 € / month / 3 agents
Unlimited version starting from $4,2 / month.
  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

$12/month per agent
Launch date2002-06-25 2009-08-01 2008-10-01 2013-04-01 2012-01-01 2013-11-01 2007-01-01
Características
Web-based Application Compatible with all up-to-date browsers. Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) XMPP (Jabber)No
Desktop Applications Desktop apps for Windows and Mac OS X. through IM clients Through Google-talk and Skype IM clients on both Mac and Windows XMPP (Jabber) : Pidgin, Adium through IM clients Windows Desktop App, Mac OS X coming soon- Web Based
Native mobile application Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype) XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)- Native apps for iPhone/iPad and Android devices
Works for customers on mobile devices? Optimized for mobile devices does not require Flash to work. fully responsive chat box Works on all major mobile browsers (responsive)
Chat statistics Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration
Multi-site There's no limit. One account can be used to manage multiple websites. Unlimited in all plans no extra charge no extra payment Yes, the Premium Plus package supports multi-site licenses.
Multiple operators Every user can have their own account. Different agent roles available. Each chat agent can have their own unique email login and password
Conversation transcripts Chat transcripts are stored in LiveChat. Option to export archived transcripts. Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.
Offline messages Offline messages are saved as tickets, forwarded to a help desk or email address. Messages sent to an email address(es) or into a CRM. Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.
Cobrowsing With the use of a 3rd party application. push webpages Screen recording- Monitor what page URL the customer is on, and see what web pages they accessed on your website.
Visual customization Several chat window themes to choose from. CSS customization, branding and white label version are available. use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.
Visitor details Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.
Predefined responses Canned replies are tag-based - by typing in #tag a corresponding answer pops up. Using 3rd Party Macros With shortcuts Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.
International support 40+ languages available. 26 languages Chat support in English, French and Czech 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.
Clickpath Tracker The user's browsing path is displayed in real-time to provide details on visited pages. Visitor recording See what web pages the visitor has viewed, and the current page they're on.No
Transfer to another operator Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. type !transfer command to transfer to all available operators, transcript link shows to new operator Transfer easily between agents, tiers and groups Transfer to other online agents, and include a private message if necessary.
Custom extensions 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. Extensible API (JavaScript plugin architecture) http://www.olark.com/docs Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier
Proactive chat triggers LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. Fully customizable rule-based triggers Proactive chat implementation engages with the visitor on behalf of an agent currently online. Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/
Visitor Monitoring Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.No Fully customizable rule-based triggers. Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.
Video chatNo Not available.NoNoNo Visitor recordingNoNoNo
Remote screenshot With the use of a 3rd party application.No Screen recordingNoNo
API Open API available. http://www.olark.com/docs https://developers.smartsupp.com/- Coming soon.
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Sitio weblivechatinc.com/...olark.comsnapengage.comsmartsupp.comlimetalk.comformilla.comvisionhelpdesk.com
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Compare eAssistance Pro Live chat Solution vs Zopim vs Live2Support vs LiveChat vs WebsiteAlive vs LivePerson vs Live! Zilla vs OggChat
Livechat & Chatbot
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2022-09-19 22:01:28
2013-11-19 06:41:10
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User reviews and comments

  • Sachin Jadhav on 2021-12-24 11:35:04
    commented on Vision Helpdesk

    Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software

  • Bill Widmer on 2018-07-25 18:39:26
    liked Formilla

    Formilla is an amazing live chat service. The app works well and their customer service is fantastic!

  • Formilla.com on 2018-07-24 22:24:43
    suggested on Formilla to set Affiliate / Credit Program to yes

    25% recurring commissions (lifetime)

  • Alexandre Tolstenko Nogueira on 2016-07-18 18:28:37
    suggested on Smartsupp FREE live chat to set Video chat to - Visitor recording

    Beta testing

  • Bartosz Rybitwa on 2016-03-22 19:44:18
    liked LiveChat

    Very good support and amazing mobile app. I love how you can customize your chat with CSS. 11/10 software in my opinion!

  • Paul Evans on 2016-02-16 05:22:52

    Did you know you can also support your customers via Facebook Messenger Live Chat with Zotabox's free and easy to use integration tool?

  • Lukáš Rajchl on 2016-01-25 11:09:00
    suggested on Smartsupp FREE live chat to set Pricing plans to FREE : free forever with unlimited agents MINI: 4 € / month / agent STANDARD: 8 € / month / agent PRO: 19 € / month / agent

    In 1 year payment.

  • josefina1234 on 2015-11-11 14:02:20

    that is not video chat, it is only recording of visitors on the web

  • Lukáš Pelc on 2015-11-04 08:38:55

    Best chat ever

  • Petr Janošík on 2015-11-03 18:46:16

    First live chat with visitor recording

  • Milind Patil on 2015-05-15 05:28:48

    fantastic

  • mdelatorre on 2015-02-20 00:30:16
    liked LiveChat

    We have been using LiveChat for several years now and they have been an excellent partner for our chat support agent service chatsmithonline.com we offer real time agents to watch over websites 24/7

  • ashish on 2014-12-08 12:53:07

    coming soon

  • Radek on 2014-08-01 11:47:52
    commented on Lime Talk

    Great app! Nice design, easy and simple to use !

  • TLB on 2014-07-08 11:17:48
    liked LiveChat

    Thanks for your Votes

  • ankitatiwari on 2014-06-16 06:35:53

    I have started using Banckle Live chat support software for my website recently and it not only allows me to stay in contact with my customers all the time but also allows me to combine other collaboration tools also like CRM, Helpdesk, meeting etc which i think is a really helpful feature i will say because i can perform almost all collaboration tasks with this live chat software. You should add this live chat support in your above list also. banckle.com/...

  • s.golyski on 2013-10-18 16:15:47
    liked LiveChat

    Great software! Very easy and intuitive in use.

  • andrew.wiles on 2013-06-13 16:43:23
    liked Olark

    I think it's time to create comparison p3chat.com vs Zopim

  • Kernel Datarecovery on 2013-05-13 08:18:18
    liked LiveChat

    nice tool

  • Robert Lounsberry on 2013-03-21 16:43:26
    liked Olark

    This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.

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