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Compare best live chat software


Comparison of the best live chat software such as LiveChat vs Olark vs SnapEngage vs Smartsupp vs LimeTalk vs iAdvize vs TargetFirst vs SignalZen vs Vision Helpdesk.

LiveChatOlarkSnapEngageSmartsuppLime TalkFormillaVision Helpdesk

LiveChat est un logiciel simple de support par chat, facile à utiliser.

Répondez aux attentes de vos clients : Aider ceux qui en ont besoin. Entrez en contact avec les personnes visitant votre site et indiquez leur la marche à suivre.

La plupart des problèmes peut être résolue immédiatement 8 fois sur 10, vous n’aurez même pas à traiter ce cas autrement car le problème aura été résolu pendant le chat.

Livechat réalise ce que le téléphone et l'email ne peuvent pas accomplir eux-mêmes. Débarrassez-vous de longues files d’attente et surprenez vos clients avec des réponses instantanées.

Disponible sur toutes les plateformes.

Olark s'intégre à vos outils, pour permettre de se concentrer sur la vente et le support client. Olark permet de rapidement voir toutes l’activité de votre site d'un coup d'oeil. On peut soit attendre que les visiteurs contact l’équipe de support, soit directement interpeller ses visiteurs pour leur venir en aide.

Olark peut s'utiliser depuis votre client de messagerie instantanée habituel ou bien vous pouvez l'utiliser depuis un téléphone mobile (iPhone, Android, Blackberry)

SnapEngage est un service de chat en direct, simple d'utilisation. Il permet de dialoguer avec ses visiteurs depuis plusieurs logiciels de messagerie instantané (Google talk, Skype, iChat...) ou depuis un mobile.

Toutes les conversations peuvent être sauvegardé dans une solution de CRM ou Help Desk existantes .

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds. provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer!

Features listed here:

Pricing listed here:
Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.
Number of paid customers16 00010 000
Période d'essai gratuiteOui Testez les fonctionnalités de l’abonnement Équipe pendant 14 joursOui Free plan, & all paid plans have 14 days free trialOui 15 daysOui 15 daysOui 15 days, no credit card required.Oui 30 Days
TarifsFacturation annuelle :
  • Débutant: $20/mois par agent
  • Equipe: $41/mois par agent
  • Business: $59/mois par agent
  • Entreprise: sur demande
  • $29/month per seat

Save 35% with a 2 year commitment.
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Smartsupp Gratuit - 0€
  • Smartsupp Standard - 19.5 EUR / month
  • Smartsupp Pro - 48 EUR / month
Unlimited version starting from $4,2 / month.
  • Standard (free): $0 / month
  • Premium : $19.99 / month
  • Professional: $39.99 / month / account
  • Growth: $55.99 / month / account

All sign-ups first start with the Premium Plus 15-day trial

$12/month per agent
Date de lancement25 jun. 2002 1 aoû. 2009 1 oct. 2008 1 avr. 2013 1 jan. 2012 1 nov. 2013 1 jan. 2007
Application WebOui Compatible with all up-to-date browsers.OuiOuiOuiOuiOui Compatible with all up-to-date browsers.Oui
IM (Google Talk, Jabber...) integrationNon LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Oui XMPP (Jabber)OuiNon
Applications bureau (desktop)Oui web browser, Windows, Mac OS XOui through IM clientsOui Through Google-talk and Skype IM clients on both Mac and WindowsOui XMPP (Jabber) : Pidgin, AdiumOui through IM clientsOui Windows Desktop App, Mac OS X coming soon- Web Based
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.Non No native app, but any Jabber/XMPP app will workOui (n'importe quel client Google Talk)Oui XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)-Oui Native apps for iPhone/iPad and Android devicesOui
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.OuiOuiOui fully responsive chat boxOuiOui Works on all major mobile browsers (responsive)Oui
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).OuiOui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationOuiOuiOuiOui
Multi-siteOui There's no limit. One account can be used to manage multiple websites.OuiOui Unlimited in all plansOui no extra chargeOui no extra paymentOui Yes, the Premium Plus package supports multi-site licenses.Oui
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.OuiOuiOuiOuiOui Each chat agent can have their own unique email login and passwordOui
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.OuiOuiOuiOuiOui Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.Oui
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.Oui Messages sent to an email address(es) or into a CRM.OuiOuiOuiOui Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.Oui
CobrowsingOui With the use of a 3rd party application.Oui push webpagesOuiOui Screen recording- Monitor what page URL the customer is on, and see what web pages they accessed on your website.Oui
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.Oui personnalisation CSS + version en marque blancheOui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planOuiOuiOui Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.Oui
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersOui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Oui You can also show custom visitor info from your database visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Oui
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Oui Using 3rd Party MacrosOui avec des raccourcisOuiOuiOui Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.Oui
MultilingueOui 40+ langues disponibles.OuiOui 19 languesOui Chat support in English, French and CzechOuiOui 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.Oui
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.OuiOuiOui Visitor recordingOui See what web pages the visitor has viewed, and the current page they're on.Non
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Oui type !transfer command to transfer to all available operators, transcript link shows to new operatorOui Transfer easily between agents, tiers and groupsOuiOuiOui Transfer to other online agents, and include a private message if necessary.Oui
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Oui API Extensible (architecture de plugins JavaScript)Oui Beaucoup d'integrations (Zendesk, Salesforce, etc)OuiOui Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierOui
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Oui Fully customizable rule-based triggersOui Proactive chat implementation engages with the visitor on behalf of an agent currently online.OuiOuiOui Very powerful automatic targeting with Smart Messages. Read more here:
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.OuiOuiOui Fully customizable rule-based triggers.Oui Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.Oui
Video chatNonNonNonNon Visitor recordingNonNonNon
Capture d'écran à distanceOui With the use of a 3rd party application.NonOuiOui Screen recordingNonNonOui
APIOui Open APIOui Coming soon.Oui
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