LiveChat
J'aime 37
LiveChat est un logiciel simple de support par chat, facile à utiliser. Disponible sur Windows, Mac, iPhone, Android
LiveChat est un logiciel simple de support par chat, facile à utiliser. Disponible sur Windows, Mac, iPhone, Android
Nom | LiveChat |
|---|---|
| Site web | livechatinc.com/... |
| Vidéo |  |
| Période d'essai gratuite | Oui 14 days, no credit card required. |
| Tarifs | No limits of concurrent chats.
|
| Date de lancement | 25 jun. 2002 |
| Fonctionnalités | |
| Application Web | Oui Compatible with all up-to-date browsers. |
| IM (Google Talk, Jabber...) integration | Non LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) |
| Applications bureau (desktop) | Oui web browser, Windows, Mac OS X |
| Support Mobile | Oui Mobile applications for iPad, iPhone, and Android devices. |
| Fonctionne pour les utilisateurs sur mobile ? | Oui Optimized for mobile devices does not require Flash to work. |
| Statistiques du chat | Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). |
| Multi-site | Oui There's no limit. One account can be used to manage multiple websites. |
| Opérateurs multiples | Oui Every user can have their own account. Different agent roles available. |
| Transcriptions des conversations | Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts. |
| Messages hors ligne | Oui Offline messages are saved as tickets, forwarded to a help desk or email address. |
| Cobrowsing | Oui With the use of a 3rd party application. |
| Personnalisation de l'apparence | Oui Several chat window themes to choose from. CSS customization, branding and white label version are available. |
| Profil des visiteurs | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. |
| Réponses pré-enregistrées | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
| Multilingue | Oui 40+ languages available. |
| Contrôle de la navigation utilisateur | Oui The user's browsing path is displayed in real-time to provide details on visited pages. |
| Transfert entre opérateurs | Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. |
| Extensions personnalisées | Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. |
| Discussion proactive | Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. |
| Suivi des visites | Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. |
| Video chat | Non Not available. |
| Capture d'écran à distance | Oui With the use of a 3rd party application. |
| API | Oui Open API available. |
| Réseaux sociaux | |
| @LiveChat | |
| facebook.com/... | |
| Site web | livechatinc.com/... |
Avis utilisateurs et commentaires
Very good support and amazing mobile app. I love how you can customize your chat with CSS. 11/10 software in my opinion!
We have been using LiveChat for several years now and they have been an excellent partner for our chat support agent service chatsmithonline.com we offer real time agents to watch over websites 24/7
Thanks for your Votes
Great software! Very easy and intuitive in use.
nice tool
Love it!
Perfect live chat!
In terms of backoffice support - the best choice available.
LiveChat is superb.
Without any doubt the only service that manages to both have advanced features and user friendly interface.
Love the iPhone app for mobile support