Comparateur collaboratif
LiveChat est un logiciel simple de support par chat, facile à utiliser. Disponible sur Windows, Mac, iPhone, Android
| LiveChat | |
|---|---|
| Site web | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing |
| Vidéo | http://www.youtube.com/watch?v=Yf0NkRSkFRE |
| Number of paid customers | 16000 |
| Période d'essai gratuite | Oui 14 days, no credit card required. |
| Tarifs | No limits of concurrent chats.
|
| Date de lancement | 2002-06-25 |
| Fonctionnalités | |
| Application Web | Oui Compatible with all up-to-date browsers. |
| IM (Google Talk, Jabber...) integration | Non LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) |
| Applications bureau (desktop) | Oui web browser, Windows, Mac OS X |
| Support Mobile | Oui Mobile applications for iPad, iPhone, and Android devices. |
| Fonctionne pour les utilisateurs sur mobile ? | Oui Optimized for mobile devices does not require Flash to work. |
| Statistiques du chat | Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). |
| Multi-site | Oui There's no limit. One account can be used to manage multiple websites. |
| Opérateurs multiples | Oui Every user can have their own account. Different agent roles available. |
| Transcriptions des conversations | Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts. |
| Messages hors ligne | Oui Offline messages are saved as tickets, forwarded to a help desk or email address. |
| Cobrowsing | Oui With the use of a 3rd party application. |
| Personnalisation de l'apparence | Oui Several chat window themes to choose from. CSS customization, branding and white label version are available. |
| Profil des visiteurs | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. |
| Réponses pré-enregistrées | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
| Multilingue | Oui 40+ languages available. |
| Contrôle de la navigation utilisateur | Oui The user's browsing path is displayed in real-time to provide details on visited pages. |
| Transfert entre opérateurs | Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. |
| Extensions personnalisées | Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. |
| Discussion proactive | Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. |
| Suivi des visites | Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. |
| Video chat | Non Not available. |
| Capture d'écran à distance | Oui With the use of a 3rd party application. |
| API | Oui Open API available. |
| Réseaux sociaux | |
| J'aime | |
| http://twitter.com/LiveChat | |
| http://facebook.com/LiveChat | |
| Site web | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing |
2011-03-15 09:06:30
2019-06-11 00:14:20
- Publique Publique
/ GNU FDL
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