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LiveChat

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LiveChat est un logiciel simple de support par chat, facile à utiliser. Disponible sur Windows, Mac, iPhone, Android

Comparatif des solutions professionnelles de support par chat
Nom
LiveChat
Site weblivechatinc.com/...
Vidéo
Période d'essai gratuiteOui 14 days, no credit card required.
TarifsNo limits of concurrent chats.
  • Starter Plan: $16/month for 1 account
  • Team Plan: $33/month per account
  • Business Plan: $50/month per account
  • Enterprise Plan: $149/month for 1 account
Date de lancement25 jun. 2002
Fonctionnalités
Application WebOui Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNon LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Applications bureau (desktop)Oui web browser, Windows, Mac OS X
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-siteOui There's no limit. One account can be used to manage multiple websites.
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.
CobrowsingOui With the use of a 3rd party application.
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
MultilingueOui 40+ languages available.
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.
Video chatNon Not available.
Capture d'écran à distanceOui With the use of a 3rd party application.
APIOui Open API available.
Réseaux sociaux
Twitter
Facebookfacebook.com/...
Site weblivechatinc.com/...
Chat & Chatbot
English
Publique
Publique
22 jun. 2021 12:59:06
15 mar. 2011 09:06:30
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Avis utilisateurs et commentaires

  • Bartosz Rybitwa le 22 mar. 2016 19:44:18
    aime

    Very good support and amazing mobile app. I love how you can customize your chat with CSS. 11/10 software in my opinion!

  • mdelatorre le 20 fév. 2015 00:30:16
    aime

    We have been using LiveChat for several years now and they have been an excellent partner for our chat support agent service chatsmithonline.com we offer real time agents to watch over websites 24/7

  • TLB le 8 jul. 2014 11:17:48
    aime

    Thanks for your Votes

  • s.golyski le 18 oct. 2013 16:15:47
    aime

    Great software! Very easy and intuitive in use.

  • Kernel Datarecovery le 13 mai 2013 08:18:18
    aime

    nice tool

  • bednus le 13 sep. 2012 13:25:21
    aime

    Love it!

  • Szymon Klimczak le 28 fév. 2012 18:53:01
    aime

    Perfect live chat!

  • Łukasz Kuna le 15 mar. 2011 11:15:39
    aime

    In terms of backoffice support - the best choice available.

  • Radek Paklikowski le 15 mar. 2011 11:06:21
    aime

    LiveChat is superb.

  • Arek Flinik le 15 mar. 2011 09:16:55
    aime

    Without any doubt the only service that manages to both have advanced features and user friendly interface.

  • sklimczak le 15 mar. 2011 09:07:09
    aime

    Love the iPhone app for mobile support