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| Site web | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | https://www.smartsupp.com | https://www.formilla.com | https://www.userlike.com/fr/ | https://www.paldesk.com/live-chat/ | http://www.snapengage.com/ | https://www.revechat.com/ | http://www.liveagent.com/ | http://www.netroxsc.com | https://www.zendesk.com/chat/ | http://www.iadvize.com/fr/ | https://crisp.chat | http://www.limetalk.com | https://www.proprofschat.com/ | https://botsify.com/ |
|---|
| J'aime | 34 J'aime | 9 J'aime | 6 J'aime | 3 J'aime | 109 J'aime | 7 J'aime | 14 J'aime | 2 J'aime | 3 J'aime | 2 J'aime | 45 J'aime | 31 J'aime | 7 J'aime | 1 J'aime | 0 J'aime | 0 J'aime |
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| Description | LiveChat est un logiciel simple de support par
chat, facile à utiliser. Disponible sur Windows, Mac, iPhone,
Android | Olark s'intégre à vos outils, pour permettre de
se concentrer sur la vente et le support client. Olark permet de
rapidement voir toutes l’activité de votre site d'un coup d'oeil.
On peut soit attendre que les visiteurs contact l’équipe de
support, soit directement interpeller ses visiteurs pour leur venir
en aide.
Olark peut s'utiliser depuis votre client de messagerie
instantanée habituel ou bien vous pouvez l'utiliser depuis un
téléphone mobile (iPhone, Android, Blackberry) | Smartsupp is FREE live chat with visitor recording
& unlimited number of agents. Your customers are
on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see
his screen, mouse movement and clicks. Great for understanding your
customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in
Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian
and many more languages. | Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps.
We have one of the easiest-to-use platforms on the market. Try us
out and find out why customers prefer Formilla.com!
Features listed here:
https://www.formilla.com/live-chat-features.aspx
Pricing listed here:
https://www.formilla.com/live-chat-pricing.aspx | Userlike est une solution Saas de Click to Chat
afin de dialoguer instantanément avec les visiteurs de son site
web.
Grâce à ce système, les ventes décollent et la satisfaction
client augmente.
Il est possible de dialoguer à partir du tableau de bord
Userlike ou à partir d'un client de messagerie externe. | Paldesk is a live chat plugin that helps
businesses proactively chat in real-time with visitors and
customers to their website.
Paldesk integrates with your most popular customer communication
channels which means you can connect multiple channels into a
single dashboard and respond to all your messages from one
place.
Paldesk Live Chat benefits:
- Capture more leads
- Increase website sales
- Improve customer loyalty
- Boost chat response time
- Chat with your customers – from anywhere
Stop juggling multiple accounts, logins, and open browser
windows and never miss an opportunity to engage or answer
your customers.
Paldesk Integrations
https://www.paldesk.com/integrations/
Paldesk Features list
https://www.paldesk.com/features/
| SnapEngage est un service de chat en direct,
simple d'utilisation. Il permet de dialoguer avec ses visiteurs
depuis plusieurs logiciels de messagerie instantané (Google talk,
Skype, iChat...) ou depuis un mobile.
Toutes les conversations peuvent être sauvegardé dans une
solution de CRM ou Help Desk existantes . | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support.
As a live chat solution, REVE Chat facilitates online engagement to
provide better customer service and boost sales conversions. It
allows you to fully customize the chat experience to suit your
brand, monitor website visitors, live chat with your Facebook page
visitors, offer proactive chat invitations and many more. | LiveAgent help desk and live chat
software is the ultimate solution for providing excellent
customer support.
Equipped with 175+ support features you'll be
able to link every channel of possible support inputs like fetching
emails, Facebook comments, Tweets, contact forms, live chat or
phone calls.
Key LiveAgent features:
- Live chat
- Ticketing
- Video calls
- Call center
- Knowledge base
- Facebook integration
- Twitter integration
- Rules
- SLA
| Netrox SC is live chat software for real-time
sales and customer support on the website.
Netrox SC has both free and inexpensive paid versions. 14-day
trial period for testing PRO features.
Free live chat version has no time or chat
limits and fits small websites perfectly.
- Netrox SC provides powerful engagement system
with unlimited engagement scripts for PRO subscription plan.
- Fully customizable chat widgets. Powerful
designer tool and the ability for complete replacement of native
widget with your own code.
- Incoming chat request queue allows for
creating multiple lines of service.
- Third-party systems integration is implemented
as universal request builder. Prepared patterns are triggered by
chat agents manually or by binding it to events such as closing the
chat.
- and more
| Zopim est une widget de chat en
ligne, qui s’intègre à votre site pour permettre de
répondre en direct aux questions des visiteurs du site
(potentiellement des clients si vous avez une boutique en ligne
(site ecommerce)).
Un suivi en temps réel permet de rapidement voir les visiteurs
du site, d’où ils viennent, ce qu'ils visitent...etc.
Voici un comparatif détaillé des solutions de chat professionnel
à installer sur votre site web:
http://socialcompare.com/fr/comparison/compare-live-chat-support-software-help | iAdvize est une plateforme de commerce
conversationnel qui permet aux entreprises d’engager leurs clients
et prospects qu’ils soient sur un site ou sur les réseaux sociaux
depuis un seul et même outil messaging (chat, voice, video). Les
visiteurs sont conseillés en temps réel par le service client
professionnel ou par d’autres clients ambassadeurs, membres des
communautés de marques.
Vidéo explicative ici : http://landing.iadvize.com/fr/video/
| Crisp est une solution de gestion de la relation client
multicanal pour petites et moyennes entreprises. Le logiciel est
très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et
de centraliser l'ensemble des canaux de communication de
l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui
permet de gérer au mieux les différents stades de la relation
client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de
converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que
vous pouvez découvrir ici: https://crisp.chat/fr/livechat/
Un logiciel de base de connaissances permettant aux
entreprises de cultiver une culture de l'autonomie au sein de la
société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que
vous pouvez découvrir ici: https://crisp.chat/fr/knowledge/
Un logiciel de chatbot permettant aux entreprises d'offrir
un service client 24/7. | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store.
If your visitor has a question, they can use Lime Talk to send that
question and you can reply in a matter of seconds.
You can use Lime Talk while sitting at your computer or even use
your mobile device (phone,tablet, etc..) while on the move.
Install the fully customizable Lime Talk chat widget on your site
and try out all the features for 15 days free of charge!
Registration takes just a couple of seconds. | ProProfs Chat is an online live chat software that allows
businesses to offer instant support to their customers and engage
with their website visitors. Armed with ProProfs Chat your support
team can resolve issues faster, provide quick answers to queries
about your products & services and assure your customers that
they are around anytime they need you. ProProfs Chat will help your
support teams reduce tickets, improve customer response time and
satisfaction, and ultimately increase sales and ROI. | Botsify firstly appeared in the year 2016, a pioneer chatbot
platform with zero coding skills where a non-techie person can
easily create a chatbot. The aim of Botsify is to provide a
fully-managed chatbot that helps companies to optimize customer
support, acquire qualified leads, promote products and elevate
sales & revenue. Botsify makes it possible that humans and
chatbots can work in the same place that’s why a live chat solution
also witnessed that Botsify is worth trying. With Over five years
of services, Botsify is continuously working on the user experience
and adding boatload chatbot features like conversation forms, tree
store, easy to export data, Dedicated account manager, etc in their
services to grow their clients’ business. |
|---|
| Vidéo | https://www.youtube.com/watch?v=Yf0NkRSkFRE | https://youtu.be/my-b06LmkN0 | https://www.youtube.com/watch?v=g88XoQW9V7U | | https://www.youtube.com/watch?v=Cl_6lE1otVA&t=6s | https://www.youtube.com/watch?v=RKOOBRAWY38 | | https://www.youtube.com/watch?v=c2XjYm5SeQQ | https://www.youtube.com/watch?v=kQlD4yvMcLU | | | https://www.youtube.com/watch?v=ElZgILNmJjE | https://www.youtube.com/watch?v=pGCrBRtytQQ | | https://www.youtube.com/watch?v=OWPvrVhh6W4 | https://www.youtube.com/results?search_query=botsify |
|---|
| Période d'essai gratuite | Oui 14 days, no credit card required. | Oui Free plan, & all paid plans have 14 days free trial | | Oui 15 days, no credit card required. | Oui 14 jours/Aucune carte de crédit requise/Version gratuite disponible | Oui 7 days free trial. No credit card required. | Oui 15 days | Oui | Oui Trial for 14 days, no credit card required. | Oui 14 days + Completely free version | Oui 14 days | Oui http://socialcompare.com/u/1411/logo-iadvize-2jsje8bq.png | Oui 14 jours d'essai | Oui 15 days | Oui Try Any Plan Free For 15 Days (Free Trial)) | Oui 14 days free trial |
|---|
| Tarifs | No limits of concurrent chats.
- Starter Plan: $16/month for 1 account
- Team Plan: $33/month per account
- Business Plan: $50/month per account
- Enterprise Plan: $149/month for 1 account
|
- Bronze Plan: $15 /month (1 operator...),
- Gold Plan: $44 /month (4 operators, SSL
security...),
- Platinum Plan: $116 /month (8 operators, white
label, SSL security...)
- Ultimate Plan: $219 /month (15 operators, SSL
security, white label, phone support...)
| Smartsupp Free - free forever Smartsupp Standard - 10 EUR / month /
agent Smartsupp Pro - 24 EUR / month / agent Details on |
- Standard (free): $0 / month
- Premium : $11.99 / month
- Premium Plus: $50 / month /
account
All sign-ups first start with the Premium Plus 15-day
trial
| A la suite de la période d'essai, les utilisateurs peuvent
souscrire à l'un des plans suivants:
- Free 0€/Mois
- Team 29€/Mois
- Corporate 79€/Mois
- Custom/ Sur devis
| Free: 0$ per agent/per month Pro: 16% per agent/per month Custom:
N/A |
- Business :4 agents - $66/month
- Enterprise : 8 agents - $160/month
- Premier : 15 agents - $460/month
| Standard Plan: $13.5 (per month for yearly plan)
Advanced Plan: $22.5 (per month for yearly plan) | No limits of concurrent chats.
- Ticket Plan: $15/month per agent
- Ticket+Chat Plan: $29/month per agent
- All-inclusive Plan: $39/month per agent
| |
- Basic Plan $11.20 per agent/mo
(unlimited chats)
- Advanced Plan $20 per agent/mo
(unlimited chats + reports, analytics...)
- Premium $44 per agent/mo (widget
unbranding, IP address block, real-time monitoring...)
| |
- Crisp Basic : free
- Crisp Pro : $25 per team
- Crisp Unlimited : $95 all unlimited
| Unlimited version starting from $4,2 / month. |
- BRONZE: $9 / month
- SILVER: $19 / month
- GOLD: $39 / month
- Enterprise Plan: $199 / month
Full pricing details available at:
https://www.proprofschat.com/pricing/ |
- Personal: $49 /mo. (For your personal use or
startup website & Facebook page),
- Professional: $149 /mo. (For professionals,
multiple websites & Facebook pages),
- Business: $499 /mo (For businesses and
agencies to get going & reselling),
- Custom: $116 /month (8 operators, white label,
SSL security...)
- Custom: Let’s Talk (For enterprises with high
usage & on-premises solutions.)
|
|---|
| Date de lancement | 2002-06-25 | 2009-08-01 | 2013-04-01 | 2013-11-01 | 2012-03-01 | 2017 | 2008-10-01 | | 2007-07-01 | 2011 Apr 11 | | 2010-01-08 | 2015-11-01 | 2012-01-01 | | 2016-04-23 |
|---|
| Fonctionnalités | | | | | | | | | | | | | | | | |
|---|
| Application Web | Oui Compatible with all up-to-date browsers. | Oui | Oui | Oui Compatible with all up-to-date browsers. | Oui | Oui Compatible with all up to date browsers. | Oui | Oui | Oui Available on all known up-to-date browsers. | Oui | Oui | Oui PHP Web application | Oui Responsive | Oui | Oui Compatible with all up-to-date browsers. | Oui |
|---|
| IM (Google Talk, Jabber...) integration | Non LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | | Oui XMPP (Jabber) | Non | Oui Compatible avec Jabber | Oui Slack | | | | Non | - | | Oui Slack | Oui | Non | |
|---|
| Applications bureau (desktop) | Oui web browser, Windows, Mac OS X | Oui through IM clients | Oui XMPP (Jabber) : Pidgin, Adium | Oui Windows Desktop App, Mac OS X coming soon | Oui Compatible avec les clients de messagerie pour Wiindows et Mac | Oui Windows desktop app, Mac OS X and Linux. | Oui Through Google-talk and Skype IM clients on both Mac and Windows | Oui | | Non Web-interface with desktop notifications | - Through IM clients | Oui Available on every computer through a internet navigator | Oui | Oui through IM clients | Oui Desktop apps for Windows and Mac OS. | Oui |
|---|
| Support Mobile | Oui Mobile applications for iPad, iPhone, and Android devices. | Non No native app, but any Jabber/XMPP app will work | Oui XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Oui Native apps for iPhone/iPad and Android devices | Oui Compatible avec les clients de messagerie pour Windows et Mac | Oui Mobile applications for iOS and Android devices. | Oui (n'importe quel client Google Talk) | Oui iOS, Android | Oui Mobile apps for iOS and Android devices. | Oui Android, iOS, Windows Phone | Non | Oui Sur tous les supports mobiles, y compris tablettes. (n'importe quel client Google Talk & XMPP) | Oui iOS, Android | - | Oui Mobile applications for iPad, iPhone, and Android devices. | Oui |
|---|
| Fonctionne pour les utilisateurs sur mobile ? | Oui Optimized for mobile devices does not require Flash to work. | Oui | Oui fully responsive chat box | Oui Works on all major mobile browsers (responsive) | Oui Optimisé pour tous les appareils mobiles (smartphones & Tablettes) | Oui Optimized for mobile devices. | Oui | Oui Responsive Chat Widget | Oui Yes. | Oui Adapts to the device | Oui Works on some mobile devices. HTML5 dashboard | Oui | Oui | Oui | Oui Yes - optimized for mobile devices | Oui Mobile friendly UI |
|---|
| Statistiques du chat | Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Oui | Oui | Oui | Oui Statistiques de dialogue complètes et en temps réel (Graphiques etc.), Intégration à Google Analytics, API de suivi | Oui Comprehensive detailed reports available. | Oui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Oui | Oui Comprehensive detailed reports available. | Oui Chats summary and details | Oui | Oui Statistiques temps réel. Marketing E-commerce : Taux de conversion, Panier moyen, CA après contact / Experience Client : Taux de satisfaction client, Taux de réponse, Coûts/contact | Oui | Oui | Oui Detailed Chat Statistics available + Google Analytics Integration | Oui Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration. |
|---|
| Multi-site | Oui There's no limit. One account can be used to manage multiple websites. | Oui | Oui no extra charge | Oui Yes, the Premium Plus package supports multi-site licenses. | Oui Illimité | Oui There's no limit. One account can be used to manage multiple websites. | Oui Unlimited in all plans | Oui | Oui Unlimited | Oui Unlimited websites. | Oui | Oui Illimités à partir de la formule Enterprise | Oui | Oui no extra payment | Oui One account can be used to manage multiple websites. | Oui Allows you to embed chatbot on different channels with unified data-set. |
|---|
| Opérateurs multiples | Oui Every user can have their own account. Different agent roles available. | Oui | Oui | Oui Each chat agent can have their own unique email login and password | Oui Un conseiller disponible pour la version gratuite. Nombre illimité pour le produit réalisé sur demande. | Oui Every user can have unique email login and password. Different agent roles available. | Oui | Oui | Oui Yes. | Oui | Oui | Oui Illimités à partir de la formule Enterprise | Oui Unlimited | Oui | Oui Every user can have their own account. Different agent roles available. | Oui |
|---|
| Transcriptions des conversations | Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Oui | Oui | Oui Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. | Oui Sauvegardées sur serveurs. Les trasncriptions sont accessibles à tout moment et peuvent être envoyées vers un logiciel CRM sous forme de ticket. | Oui Chat transcripts are stored in LiveChat and can be sent to email. | Oui | Oui | Oui Yes. | Oui | Oui | Oui Illimités à partir de la formule Custom | Oui | Oui | Oui Chat transcripts are stored in Live Chat and can be export.. | Oui |
|---|
| Messages hors ligne | Oui Offline messages are saved as tickets, forwarded to a help desk or email address. | Oui Messages sent to an email address(es) or into a CRM. | Oui | Oui Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. | Oui Oui. Ils peuvent être envoyés vers un logiciel CRM sous forme de ticket. | Oui Offline messages are saved as tickets. | Oui | Oui | Oui Offline messages are saved as tickets. | Oui Storing in system, sending to email | Oui | Oui | Oui E-mail can be replied | Oui | Oui Offline messages are saved as tickets. | Oui |
|---|
| Cobrowsing | Oui With the use of a 3rd party application. | Oui push webpages | Oui Screen recording | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. | Oui Guide your visitor to any page- Push webpages | Non | Oui | Oui | | Non | Non | Oui La navigation collaborative permet de prendre la main sur la navigation du visiteur et ainsi le guider dans son inscription. | Oui | | Oui | Oui |
|---|
| Personnalisation de l'apparence | Oui Several chat window themes to choose from. CSS customization, branding and white label version are available. | Oui personnalisation CSS + version en marque blanche | Oui | Oui Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. | Oui Entièrement personnalisable (y compris le texte) | Oui Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options. | Oui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Oui Customize Chat Widget according to your website theme. | Oui CSS, image upload... | Oui Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice | Oui | Oui interface pour personnaliser la fenêtre de chat | Oui | Oui | Oui Fully customizable | Oui Customized chatbot, livechat and white label solution. |
|---|
| Profil des visiteurs | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Oui You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Oui visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. | Oui Geo-localisation, Nom, Email,Produit, Navigateur, Système d'exploitation, Impressions de pages, Visites, etc. | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Oui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Oui | Oui Geolocation, IP address, referrer links, browser type, language. | Oui Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ... | Oui | Oui Profil détaillé avec géolocalisation et accessible lors d'une discussion + suivi en temps réel des visiteurs présents sur le site | Oui See chat users types in real-time, country, town, social networks, etc | Oui | Oui Detailed information on online visitors include geolocation, time on the website and number of visits and more. | Oui |
|---|
| Réponses pré-enregistrées | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Oui Using 3rd Party Macros | Oui | Oui Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. | Oui Messages pré-définis à l'aide de raccourcis clavier. Peuvent être ajoutés/modifiés par l'administrateur ou le conseiller. | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Oui avec des raccourcis | Oui | Oui Yes. | Oui Canned messages with folders, autocomplete and live search. Both common and personal. | Oui | Oui Saisie prédictive + liens pré-enregistrés + offres pré-enregistrées | Oui | Oui | Oui Canned response | Oui |
|---|
| Multilingue | Oui 40+ languages available. | Oui | Oui Chat support in English, French and Czech | Oui 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. | Oui Assistance en Anglais, Français, Allemand, Néerlandais, Portugais | - | Oui 19 langues | Oui Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | Oui 39 Languages | Oui English, Russian | Oui | Oui Accessible dans plusieurs langues : anglais, allemand, espagnol, chinois | Oui 48 langues | Oui | Oui Yes, provide International support | Oui English speaking chat support |
|---|
| Contrôle de la navigation utilisateur | Oui The user's browsing path is displayed in real-time to provide details on visited pages. | Oui | Oui Visitor recording | Oui See what web pages the visitor has viewed, and the current page they're on. | Oui See at what url your chat partners are and how they navigate over your site. | - | Oui | Oui | Oui Yes. | Oui | Oui Visualisation du trajet du visiteur sur le site et de chaque changement de page. | Oui | Oui MagicBrowse + MagicMap | | Oui Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on. | |
|---|
| Transfert entre opérateurs | Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Oui type !transfer command to transfer to all available operators, transcript link shows to new operator | Oui | Oui Transfer to other online agents, and include a private message if necessary. | Oui La conversation ainsi que l'historique peuvent être transférés vers un autre conseiller. Les informations de l'utilisateur peuvent être également transférées. | Oui Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor. | Oui Transfer easily between agents, tiers and groups | Oui | Oui Yes. | Oui Can be transferred to operator or department. Additional feature is invitation of another operator for joint service. | Oui | Oui Historique de la discussion transféré avec le visiteur | Oui Shared inbox between operators. What you see is what your team see | Oui | Oui Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Oui You can assign Multiple teammates by giving access. |
|---|
| Extensions personnalisées | Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Oui API Extensible (architecture de plugins JavaScript) | Oui | Oui Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier | Oui Add-ons et Plugins disponibles: Magento, Zendesk, Highrise, Desk.com, Github et bien d'autres encore. | Oui Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,... | Oui Beaucoup d'integrations (Zendesk, Salesforce, etc) | | Oui Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... | Oui | Oui Javascript API, Many integrations (Zendesk, Salesforce, etc) | Oui Javascript API + Intégration avec différents CRM : SalesForce | Oui 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | | Oui 35+ integrations are available with ProProfs Chat | Oui Facebook messenger, WhatsApp, Slack,SMS, Website, Live chat, white label solution |
|---|
| Discussion proactive | Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Oui Fully customizable rule-based triggers | Oui | Oui Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ | Oui Entièrement personnalisable | - | Oui Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Oui | Oui Yes. | Oui In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan. | Oui | Oui 14 critères d'engagement par défaut + critères personnalisables illimités | Oui | Oui | Oui ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions. | Oui |
|---|
| Suivi des visites | Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Oui | Oui Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. | Oui Disponible lorsque l'utilisateur est connecté | - | Oui | Oui | Oui Yes. | Oui | Oui | Oui Visibilité sur l'ensemble du dossier client (nombre de visites, historique des discussions, etc...) | Oui | Oui Fully customizable rule-based triggers. | Oui Real-time visitor monitoring of visitor. | Oui |
|---|
| Video chat | Non Not available. | Non | Non Visitor recording | Non | Oui Disponible à partir d'un Add-on | - | Non | Oui | Oui Yes. | Non | Non | Oui Possibilité d'être assistés de façon rassurante et humaine, en visioconférence. | Oui | Non | Non | Oui Video chat available |
|---|
| Capture d'écran à distance | Oui With the use of a 3rd party application. | Non | Oui Screen recording | Non | Oui | - | Oui | | | Non | Non | | Oui | Non | Oui Available with 3rd party extensions. | |
|---|
| API | Oui Open API available. | Oui http://www.olark.com/docs | Oui https://developers.smartsupp.com/ | - Coming soon. | Oui Open API, Javascript API, and remote API to set up advanced chat behavior. | Oui Open API available. | Oui | Oui API's available on request to developers. | Oui Open API available. | Oui Javascript API, Open API | Oui | Oui API gratuit | Oui Api Javascript, REST | Oui | Oui API Available. | Oui |
|---|
| Réseaux sociaux | | | | | | | | | | | | | | | | |
|---|
| Site web | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | https://www.smartsupp.com | https://www.formilla.com | https://www.userlike.com/fr/ | https://www.paldesk.com/live-chat/ | http://www.snapengage.com/ | https://www.revechat.com/ | http://www.liveagent.com/ | http://www.netroxsc.com | https://www.zendesk.com/chat/ | http://www.iadvize.com/fr/ | https://crisp.chat | http://www.limetalk.com | https://www.proprofschat.com/ | https://botsify.com/ |
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| Twitter | http://twitter.com/LiveChat | http://www.twitter.com/olark | https://twitter.com/smartsuppcom | http://www.twitter.com/Formilla | https://twitter.com/userlike | https://twitter.com/paldesk | http://twitter.com/snapengage | http://www.twitter.com/REVEChat | https://twitter.com/liveagent | https://twitter.com/netrox_sc | | http://twitter.com/iadvize | https://twitter.com/crispchat | | https://twitter.com/proprofs | https://twitter.com/botsify_app |
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| Facebook | http://facebook.com/LiveChat | https://www.facebook.com/olarkchat | | http://www.facebook.com/FormillaLLC | https://www.facebook.com/userlike/ | https://www.facebook.com/Paldesk/ | https://www.facebook.com/SnapEngage | https://www.facebook.com/REVEChatSolutions | https://www.facebook.com/LiveAgent | https://www.facebook.com/netrox.sc.global | | http://www.facebook.com/iadvize.france | https://www.facebook.com/crispchat | | https://www.facebook.com/proprofs | https://www.facebook.com/botsifyapp |
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