Comparatif des solutions professionnelles de support par chat

Entreprises > Entreprises > Solutions de chat
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2021-10-04 21:34:07

Compare les logiciels de Live Chat (support par chat en direct) pour permettre au site web (notamment boutique en ligne, ecommerce) de dialoguer en direct avec leur visiteurs, cela améliore en général les taux de conversion et donc augmentent les ventes des boutiques en ligne par exemple.

Ces solutions de support et chat en ligne sont très nombreuses et s'intègrent facilement à un site existant car il suffit de copier-coller un bout de code sur son site web, boutique en ligne...

Certaines solutions (Olark, Smartsupp, Formilla...) offrent des plans gratuits, ce qui permet de tester le principe gratuitement et vérifier si on a besoin de passer à la version professionnelle.

Chaque logiciel intègre une interface de statistiques permettant de voir le nombre de visiteurs, de chats discussions manqués, de conversions... etc.

LiveChatOlarkLime TalkSmartsupp FREE live chatFormillaPaldesk Live ChatProvide Support Live ChatLiveAgentUserlikeSnapEngageREVE ChatZendesk ChatCrispBotsifyProProfs Chat
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Site webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.limetalk.comhttps://www.smartsupp.comhttps://www.formilla.comhttps://www.paldesk.com/live-chat/http://www.providesupport.com/http://www.liveagent.com/https://www.userlike.com/fr/http://www.snapengage.com/https://www.revechat.com/https://www.zendesk.com/chat/https://crisp.chathttps://botsify.com/https://www.proprofschat.com/
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Description

LiveChat est un logiciel simple de support par chat, facile à utiliser. Disponible sur Windows, Mac, iPhone, Android

Olark s'intégre à vos outils, pour permettre de se concentrer sur la vente et le support client. Olark permet de rapidement voir toutes l’activité de votre site d'un coup d'oeil. On peut soit attendre que les visiteurs contact l’équipe de support, soit directement interpeller ses visiteurs pour leur venir en aide.

Olark peut s'utiliser depuis votre client de messagerie instantanée habituel ou bien vous pouvez l'utiliser depuis un téléphone mobile (iPhone, Android, Blackberry)

Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: https://www.formilla.com/live-chat-features.aspx

Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations https://www.paldesk.com/integrations/

Paldesk Features list https://www.paldesk.com/features/


Provide Support est une solution en ligne de support par chat qui offre des chats en temps réel par message textuelle et permet de voir et surveiller l'activité des visiteurs en temps réel.

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

Userlike est une solution Saas de Click to Chat afin de dialoguer instantanément avec les visiteurs de son site web.

Grâce à ce système, les ventes décollent et la satisfaction client augmente.

Il est possible de dialoguer à partir du tableau de bord Userlike ou à partir d'un client de messagerie externe.

SnapEngage est un service de chat en direct, simple d'utilisation. Il permet de dialoguer avec ses visiteurs depuis plusieurs logiciels de messagerie instantané (Google talk, Skype, iChat...) ou depuis un mobile.

Toutes les conversations peuvent être sauvegardé dans une solution de CRM ou Help Desk existantes .

REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.

Zopim est une widget de chat en ligne, qui s’intègre à votre site pour permettre de répondre en direct aux questions des visiteurs du site (potentiellement des clients si vous avez une boutique en ligne (site ecommerce)).

Un suivi en temps réel permet de rapidement voir les visiteurs du site, d’où ils viennent, ce qu'ils visitent...etc.

Voici un comparatif détaillé des solutions de chat professionnel à installer sur votre site web: http://socialcompare.com/fr/comparison/compare-live-chat-support-software-help

Crisp est une solution de gestion de la relation client multicanal pour petites et moyennes entreprises. Le logiciel est très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: https://crisp.chat/fr/livechat/
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: https://crisp.chat/fr/knowledge/
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7.

Botsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
Vidéohttps://www.youtube.com/watch?v=Yf0NkRSkFREhttps://youtu.be/my-b06LmkN0https://www.youtube.com/watch?v=t4tCWI2PKQshttps://www.youtube.com/watch?v=RKOOBRAWY38https://www.youtube.com/watch?v=8x26WgpZ5FAhttps://www.youtube.com/watch?v=kQlD4yvMcLUhttps://www.youtube.com/watch?v=Cl_6lE1otVA&t=6shttps://www.youtube.com/watch?v=c2XjYm5SeQQhttps://www.youtube.com/watch?v=pGCrBRtytQQhttps://www.youtube.com/watch?v=T1PN3n1HuTMhttps://www.youtube.com/watch?v=OWPvrVhh6W4
Période d'essai gratuiteOui 14 days, no credit card required.Oui Free plan, & all paid plans have 14 days free trialOui 15 daysOui 15 days, no credit card required.Oui 7 days free trial. No credit card required.Oui 10 days, fully functionalOui Trial for 14 days, no credit card required.Oui 14 jours/Aucune carte de crédit requise/Version gratuite disponibleOui 15 daysOuiOui 14 daysOui 14 jours d'essaiOui 14 days free trialOui Try Any Plan Free For 15 Days (Free Trial))
TarifsNo limits of concurrent chats.
  • Starter Plan: $16/month for 1 account
  • Team Plan: $33/month per account
  • Business Plan: $50/month per account
  • Enterprise Plan: $149/month for 1 account
  • $29/month per seat

Save 35% with a 2 year commitment.
Unlimited version starting from $4,2 / month.Smartsupp Free - free forever Smartsupp Standard - 10 EUR / month / agent Smartsupp Pro - 24 EUR / month / agent Details on
  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A
  • Small Business (1 operator):
  • $15 per month $35 per 3 months $60 per 6 months $99 per year
  • Corporate (3 operators):
  • $30 per month $70 per 3 months $120 per 6 months
    $198 per year
  • Enterprise (10 operators):
  • $60 per month $140 per 3 months
    $240 per 6 months
    $396 per year
All plans have unlimited chats and include all service features.

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent

Après la période d'essai gratuite, les utilisateurs peuvent s'abonner aux produits suivants :

  • Plan gratuit : 1 widget ; 1 siège ; toutes les fonctionnalités principales comme le support d'images et de vidéos, les messages prédéfinis, fonctions de confidentialité des données, le support multilingue, les enquêtes et les évaluations, formulaire d'inscription
  • Userlike Team (€90/mois) : 4 Widgets ; 4 Sièges ; 1 Canal ; Toutes les fonctionnalités principales ; Add-ons; Canal WhatsApp
  • .
  • Userlike Corporate (€290/mois) : 10 Widgets ; 10 sièges ; 3 canaux ; Toutes les fonctionnalités principales ; Add-ons ; Analytics ; Traduction simultanée ; Appels audio et vidéo ; Partage d'écran
  • .
  • Userlike Business (720 €/mois) : 20 Widgets ; 20 sièges ; 5 canaux ; canal WhatsApp ; Chatbot ; toutes les fonctionnalités principales ; Add-ons ; Analytics ; Traduction simultanée ; Appels audio et vidéo ; Partage d'écran, Marque blanche, accès complet à l'API, routage avancé. Routage
  • Userlike Custom : Demandez un devis
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Crisp Basic : free
  • Crisp Pro : $25 per team
  • Crisp Unlimited : $95 all unlimited
  • Personal: $49 /mo. (For your personal use or startup website & Facebook page),
  • Professional: $149 /mo. (For professionals, multiple websites & Facebook pages),
  • Business: $499 /mo (For businesses and agencies to get going & reselling),
  • Custom: $116 /month (8 operators, white label, SSL security...)
  • Custom: Let’s Talk (For enterprises with high usage & on-premises solutions.)
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at: https://www.proprofschat.com/pricing/

Date de lancement2002-06-252009-08-012012-01-012013-04-012013-11-0120172003-08-012007-07-012012-03-012008-10-012015-11-012016-04-23
Fonctionnalités
Application WebOui Compatible with all up-to-date browsers.OuiOuiOuiOui Compatible with all up-to-date browsers.Oui Compatible with all up to date browsers.OuiOui Available on all known up-to-date browsers.OuiOuiOuiOuiOui ResponsiveOuiOui Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNon LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)OuiOui XMPP (Jabber)NonOui SlackNonOui Compatible avec Jabber-Oui SlackNon
Applications bureau (desktop)Oui web browser, Windows, Mac OS XOui through IM clientsOui through IM clientsOui XMPP (Jabber) : Pidgin, AdiumOui Windows Desktop App, Mac OS X coming soonOui Windows desktop app, Mac OS X and Linux.Oui Windows, Mac and LinuxOui Compatible avec les clients de messagerie pour Wiindows et MacOui Through Google-talk and Skype IM clients on both Mac and WindowsOui- Through IM clientsOuiOuiOui Desktop apps for Windows and Mac OS.
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.Non No native app, but any Jabber/XMPP app will work-Oui XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Oui Native apps for iPhone/iPad and Android devicesOui Mobile applications for iOS and Android devices.Oui for Android and iOSOui Mobile apps for iOS and Android devices.Oui Compatible avec les clients de messagerie pour Windows et MacOui (n'importe quel client Google Talk)Oui iOS, AndroidNonOui iOS, AndroidOuiOui Mobile applications for iPad, iPhone, and Android devices.
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.OuiOuiOui fully responsive chat boxOui Works on all major mobile browsers (responsive)Oui Optimized for mobile devices.Oui Yes, our chat works on mobile devices as well.Oui Yes.Oui Optimisé pour tous les appareils mobiles (smartphones & Tablettes)OuiOui Responsive Chat WidgetOui Works on some mobile devices. HTML5 dashboardOuiOui Mobile friendly UIOui Yes - optimized for mobile devices
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).OuiOuiOuiOuiOui Comprehensive detailed reports available.Oui Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer.Oui Comprehensive detailed reports available.Oui Statistiques de dialogue complètes et en temps réel (Graphiques etc.), Intégration à Google Analytics, API de suiviOui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationOuiOuiOuiOui Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration.Oui Detailed Chat Statistics available + Google Analytics Integration
Multi-siteOui There's no limit. One account can be used to manage multiple websites.OuiOui no extra paymentOui no extra chargeOui Yes, the Premium Plus package supports multi-site licenses.Oui There's no limit. One account can be used to manage multiple websites.Oui Any subscription package allows using the same chat account on unlimited number of websites.Oui UnlimitedOui IllimitéOui Unlimited in all plansOuiOuiOuiOui Allows you to embed chatbot on different channels with unified data-set.Oui One account can be used to manage multiple websites.
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.OuiOuiOuiOui Each chat agent can have their own unique email login and passwordOui Every user can have unique email login and password. Different agent roles available.Oui Number of available operator profiles is limited by subscription. All operators can be online concurrently.Oui Yes.Oui Un conseiller disponible pour la version gratuite. Nombre illimité pour le produit réalisé sur demande.OuiOuiOuiOui UnlimitedOuiOui Every user can have their own account. Different agent roles available.
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.OuiOuiOuiOui Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.Oui Chat transcripts are stored in LiveChat and can be sent to email.Oui Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results.Oui Yes.Oui Sauvegardées sur serveurs. Les trasncriptions sont accessibles à tout moment et peuvent être envoyées vers un logiciel CRM sous forme de ticket.OuiOuiOuiOuiOuiOui Chat transcripts are stored in Live Chat and can be export..
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.Oui Messages sent to an email address(es) or into a CRM.OuiOuiOui Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.Oui Offline messages are saved as tickets.Oui When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.Oui Offline messages are saved as tickets.Oui Oui. Ils peuvent être envoyés vers un logiciel CRM sous forme de ticket.OuiOuiOuiOui E-mail can be repliedOuiOui Offline messages are saved as tickets.
CobrowsingOui With the use of a 3rd party application.Oui push webpagesOui Screen recording- Monitor what page URL the customer is on, and see what web pages they accessed on your website.NonOuiOui Guide your visitor to any page- Push webpagesOuiOuiNonOuiOuiOui
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.Oui personnalisation CSS + version en marque blancheOuiOuiOui Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.Oui Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.OuiOui CSS, image upload...Oui Entièrement personnalisable (y compris le texte)Oui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planOui Customize Chat Widget according to your website theme.OuiOuiOui Customized chatbot, livechat and white label solution.Oui Fully customizable
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersOuiOui You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersOui visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.Oui Geolocation, IP address, referrer links, browser type, language.Oui Geo-localisation, Nom, Email,Produit, Navigateur, Système d'exploitation, Impressions de pages, Visites, etc.Oui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.OuiOuiOui See chat users types in real-time, country, town, social networks, etcOuiOui Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Oui Using 3rd Party MacrosOuiOuiOui Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Oui Can be created for the whole account and for specific operator/departmentOui Yes.Oui Messages pré-définis à l'aide de raccourcis clavier. Peuvent être ajoutés/modifiés par l'administrateur ou le conseiller.Oui avec des raccourcisOuiOuiOuiOuiOui Canned response
MultilingueOui 40+ languages available.OuiOuiOui Chat support in English, French and CzechOui 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.-Oui Chats can be conducted in any language. Chat Messenger can be translated into any language as well.Oui 39 LanguagesOui Assistance en Anglais, Français, Allemand, Néerlandais, PortugaisOui 19 languesOui Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishOuiOui 48 languesOui English speaking chat supportOui Yes, provide International support
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.OuiOui Visitor recordingOui See what web pages the visitor has viewed, and the current page they're on.-OuiOui Yes.Oui See at what url your chat partners are and how they navigate over your site.OuiOuiOui Visualisation du trajet du visiteur sur le site et de chaque changement de page.Oui MagicBrowse + MagicMapOui Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Oui type !transfer command to transfer to all available operators, transcript link shows to new operatorOuiOuiOui Transfer to other online agents, and include a private message if necessary.Oui Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.Oui It is also possible to invite other operators to assist during chatOui Yes.Oui La conversation ainsi que l'historique peuvent être transférés vers un autre conseiller. Les informations de l'utilisateur peuvent être également transférées.Oui Transfer easily between agents, tiers and groupsOuiOuiOui Shared inbox between operators. What you see is what your team seeOui You can assign Multiple teammates by giving access.Oui Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Oui API Extensible (architecture de plugins JavaScript)OuiOui Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierOui Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,...Oui Plugins for WordPress, Joomla, Magento. Integration instructions for multiple other CMS and Shopping Carts.Oui Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Oui Add-ons et Plugins disponibles: Magento, Zendesk, Highrise, Desk.com, Github et bien d'autres encore.Oui Beaucoup d'integrations (Zendesk, Salesforce, etc)Oui Javascript API, Many integrations (Zendesk, Salesforce, etc)Oui 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskOui Facebook messenger, WhatsApp, Slack,SMS, Website, Live chat, white label solutionOui 35+ integrations are available with ProProfs Chat
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Oui Fully customizable rule-based triggersOuiOuiOui Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/-- Proactive chat invitation can be sent manually by operatorOui Yes.Oui Entièrement personnalisableOui Proactive chat implementation engages with the visitor on behalf of an agent currently online.OuiOuiOuiOuiOui ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Oui Fully customizable rule-based triggers.OuiOui Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.-OuiOui Yes.Oui Disponible lorsque l'utilisateur est connectéOuiOuiOuiOuiOuiOui Real-time visitor monitoring of visitor.
Video chatNon Not available.NonNonNon Visitor recordingNon-NonOui Yes.Oui Disponible à partir d'un Add-onNonOuiNonOuiOui Video chat availableNon
Capture d'écran à distanceOui With the use of a 3rd party application.NonNonOui Screen recordingNon-NonOuiOuiNonOuiOui Available with 3rd party extensions.
APIOui Open API available.Oui http://www.olark.com/docsOuiOui https://developers.smartsupp.com/- Coming soon.Oui Open API available.NonOui Open API available.Oui Open API, Javascript API, and remote API to set up advanced chat behavior.OuiOui API's available on request to developers.OuiOui Api Javascript, RESTOuiOui API Available.
Réseaux sociaux
Site webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.limetalk.comhttps://www.smartsupp.comhttps://www.formilla.comhttps://www.paldesk.com/live-chat/http://www.providesupport.com/http://www.liveagent.com/https://www.userlike.com/fr/http://www.snapengage.com/https://www.revechat.com/https://www.zendesk.com/chat/https://crisp.chathttps://botsify.com/https://www.proprofschat.com/
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttps://twitter.com/smartsuppcomhttp://www.twitter.com/Formillahttps://twitter.com/paldeskhttp://twitter.com/provide_supporthttps://twitter.com/liveagenthttps://twitter.com/userlikehttp://twitter.com/snapengagehttp://www.twitter.com/REVEChathttps://twitter.com/crispchathttps://twitter.com/botsify_apphttps://twitter.com/proprofs
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/smartsupp/http://www.facebook.com/FormillaLLChttps://www.facebook.com/Paldesk/http://www.facebook.com/providesupporthttps://www.facebook.com/LiveAgenthttps://www.facebook.com/userlike/https://www.facebook.com/SnapEngagehttps://www.facebook.com/REVEChatSolutionshttps://www.facebook.com/crispchathttps://www.facebook.com/botsifyapphttps://www.facebook.com/proprofs
Inclure
  • 2011-01-06 14:01:16
    2021-10-04 21:34:07
  • Solutions de chat
    English
  • Compare les logiciels de Live Chat pour permettre au site web, site de ecommerce de dialoguer en direct avec leur visiteurs, pour les conseiller et répondre à leur questions: HelpOnClick, iAdvize, LiveChat, Olark, SnapEngage, Zopim, HeyBubble ...
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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Commentaires

  • a voté pour Crisp (J'aime)
    Posté 2019-10-10 17:07:42 par Heber12
  • a voté pour ce Comparatif (J'aime)
    Posté 2019-02-23 13:48:54 par Kelly
  • a voté pour Paldesk Live Chat (J'aime)
    Posté 2019-01-16 09:40:34 par zrinka.cokic
  • a voté pour Paldesk Live Chat (J'aime)
    Love it!
    English Posté 2019-01-15 14:31:06 par Mirhanna30
  • a voté pour Paldesk Live Chat (J'aime)
    Posté 2019-01-15 10:28:45 par MilicaV
  • a voté pour Paldesk Live Chat (J'aime)
    I love Paldesk because it has a bunch of cool stuff and integrations!
    English Posté 2019-01-15 09:50:51 par marty
  • a voté pour Paldesk Live Chat (J'aime)
    Very friendly support and love the options tools that make your business successful.
    English Posté 2019-01-15 09:47:00 par IvanaV
  • a voté pour Paldesk Live Chat (J'aime)
    Great tool :)
    English Posté 2019-01-15 09:33:57 par imirkovic
  • a voté pour Paldesk Live Chat (J'aime)
    Posté 2019-01-15 09:05:09 par srenduli
  • Hello, my name is Susan and I'm the CMO of the startup Paldesk Live Chat and also the editor of Paldesk Live Chat item on SocialCompare. Really like the Live Chat Software Comparison so I wonder if our item - Paldesk Live Chat can be included in this comparison too? Have a nice day, Susan.
    English Posté 2019-01-10 13:55:25 par paldesk
  • suggère de modifier Paldesk Live Chat en mettant la valeur de Description à Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place. Paldesk Live Chat benefits: Capture more leads Increase website sales Improve customer loyalty Boost chat response time Chat with your customers – from anywhere Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers. Paldesk Integrations https://www.paldesk.com/integrations/ Paldesk Features list https://www.paldesk.com/features/
    English Posté 2019-01-10 11:25:32 par paldesk
  • a voté pour LiveChat (J'aime)
    Posté 2018-10-18 11:02:49 par Michal1892
  • Try this Live chat solution https://www.liveadmins.com
    English Posté 2018-09-07 16:45:34 par jerry1223
  • a voté pour Formilla (J'aime)
    Formilla is an amazing live chat service. The app works well and their customer service is fantastic!
    English Posté 2018-07-25 18:39:26 par Bill Widmer
  • a voté pour Formilla (J'aime)
    Posté 2018-07-25 16:30:15 par Tom
  • suggère de modifier Formilla en mettant la valeur de White Label solution à no
    English Posté 2018-07-24 22:29:57 par Formilla.com
  • suggère de modifier Formilla en mettant la valeur de Capture d'écran à /u/1807/chat-widget-1432x806_74068d1df6198abd32a38dbf326c0fcb.png /u/1807/chat-widget-1432x806-4guk0fuy.png
    English Posté 2018-07-24 22:29:37 par Formilla.com
  • suggère de modifier Formilla en mettant la valeur de Blog à https://www.formilla.com/blog/
    English Posté 2018-07-24 22:25:26 par Formilla.com
  • suggère de modifier Formilla en mettant la valeur de Programme d'affiliation / fidélité à yes
    25% recurring commissions (lifetime)
    English Posté 2018-07-24 22:24:43 par Formilla.com
  • suggère de modifier Formilla en mettant la valeur de Gamme de prix à Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $50 / month / account All sign-ups first start with the Premium Plus 15-day trial
    English Posté 2018-07-24 22:24:14 par Formilla.com
  • suggère de modifier Formilla en mettant la valeur de Tarifs à Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $16.99 / month / account All sign-ups first start with the Premium Plus 15-day trial
    English Posté 2018-07-24 22:12:33 par Formilla.com
  • a voté pour Formilla (J'aime)
    Posté 2018-07-24 05:05:00 par Formilla.com
  • a voté pour REVE Chat (J'aime)
    More easy to use
    English Posté 2017-11-07 13:02:13 par suvro
  • Great list! A couple of ones I haven’t heard of before.However some of the great products have been already launched. check out one of favourite for supporting customers in real time – www.chat4.website I definately recommend those looking for a 24hours supporting their customers to check out www.chat4.website The platform is great and packed full of features.
    English Posté 2017-09-03 11:01:22 par l.adams1160
  • Posté 2017-09-01 15:44:55 par Pictogrram
  • I'd add Deskun live chat to this comparison, it's a great tool. Check it out https://deskun.com/tour#tourChat
    English Posté 2017-08-11 14:36:34 par NathHughesss
  • Message Your Customers in Real Time tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page https://www.tawk.to https://youtu.be/G7o8x5gj2ww
    Posté 2017-07-26 10:08:38 par jaseurboreal
  • Thanks for an awesome collection of live chat software. Apart from above list, I tried live chat software LiveChat99 and found it’s really an all-in-shop for customer satisfaction.
    English Posté 2017-04-15 07:52:51 par Eshi
  • a voté pour LiveChat (J'aime)
    Posté 2017-02-21 23:14:37 par Jan Pietruszka
  • Blacktiechat.com is for people that want live chat option on their website but don't have time. This chat service actually replies to your visitors for you!
    English Posté 2017-02-19 07:54:22 par Tim
  • Have you guys tried Zestim - http://zestim.com/
    English Posté 2017-01-16 12:10:53 par Sudarshan
  • a voté pour Userlike (J'aime)
    Posté 2017-01-12 09:35:38 par Pirmin Riedmann
  • a voté pour Userlike (J'aime)
    Super leichte Software, leicht zu verstehen, leicht zu integrieren. Einfach TOP!!!
    English Posté 2017-01-11 17:24:12 par United-Shop Metzingen
  • a voté pour Userlike (J'aime)
    Awesome service and fair prices!
    English Posté 2017-01-05 14:27:06 par Appmatics
  • a voté pour Userlike (J'aime)
    Best tool for support and monitoring the customers responses.
    English Posté 2017-01-05 14:22:07 par Christian Groebe
  • This is a top review on Live Chat software. I will really have to say HelpOnClick is one of the best solutions on the market in terms of sales driven features to engage customers, such as: 1. Forced chat initiation feature. (Customer must decide to chat or click X) 2. Our favourite feature; the keystroke spy feature. You can see what your customer is typing before they hit enter.... you can easily counter objections and gain more sales. We have used HelpOnClick for many years for our sites and for our clients at SalesDesk247. Posting from experience: We monitor clients websites through Live Chat in real time. Our Live chat team collects leads, sells products and services 7 days a week. (I am from SalesDesk247.com). Leigh
    English Posté 2016-12-25 16:04:19 par Salesdesk
  • a voté pour REVE Chat (J'aime)
    Posté 2016-12-01 11:13:21 par REVE Chat
  • a voté pour Userlike (J'aime)
    Good support and start up friendly!
    English Posté 2016-11-21 15:43:44 par salesheads
  • a voté pour Userlike (J'aime)
    Posté 2016-10-24 16:34:00 par Dennis Borries
  • a voté pour Userlike (J'aime)
    Awesome service!
    English Posté 2016-10-24 13:57:55 par aleeda
  • a voté pour LiveChat (J'aime)
    Posté 2016-10-20 09:17:08 par MałGorzata Kika
  • a voté pour ce Comparatif (J'aime)
    Posté 2016-10-19 22:49:14 par Andrzej Mitelski
  • a voté pour LiveChat (J'aime)
    Posté 2016-10-19 22:42:03 par Pawel Halas
  • a voté pour LiveChat (J'aime)
    Posté 2016-10-19 22:23:11 par MFiech
  • a voté pour Userlike (J'aime)
    Best soliution for website and mobile support. Great chat, informative and user friendly backend, easy integration and multichannel including social media.
    English Posté 2016-09-28 21:36:46 par ExpertAgent
  • a voté pour Zendesk Chat (J'aime)
    Posté 2016-09-26 12:13:24 par Marie-Luise Berrang
  • a voté pour LiveAgent (J'aime)
    Posté 2016-09-26 12:13:04 par Marie-Luise Berrang
  • Posté 2016-09-26 12:12:56 par Marie-Luise Berrang
  • a voté pour Userlike (J'aime)
    Posté 2016-09-26 12:12:47 par Marie-Luise Berrang
  • a voté pour SnapEngage (J'aime)
    Posté 2016-09-26 12:12:42 par Marie-Luise Berrang
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