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| Site web | livechatinc.com/... | smartsupp.com | olark.com | formilla.com | limetalk.com | paldesk.com/... | snapengage.com | providesupport.com | liveagent.com | userlike.com/fr/ | revechat.com | zendesk.com/... | crisp.chat | botsify.com | proprofschat.com | signalzen.com | visionhelpdesk.com | chatra.com |
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| Description | LiveChat est un logiciel simple de support par
chat, facile à utiliser.
Répondez aux attentes de vos clients : Aider ceux qui en ont
besoin. Entrez en contact avec les personnes visitant votre site et
indiquez leur la marche à suivre.
La plupart des problèmes peut être résolue immédiatement 8 fois
sur 10, vous n’aurez même pas à traiter ce cas autrement car le
problème aura été résolu pendant le chat.
Livechat réalise ce que le téléphone et l'email ne peuvent pas
accomplir eux-mêmes. Débarrassez-vous de longues files d’attente et
surprenez vos clients avec des réponses instantanées.
Disponible sur toutes les plateformes. | Smartsupp is your personal shopping assistant. It
combines live chat and chatbots to save your time and help you turn
visitors into loyal customers.
Smartsupp is one of the most popular products in Europe with
50 000 active European webshops and websites.
Why choose Smartsupp?
- the only product that combines live chat, chatbots and video
recordings
- automate repetitive questions, be personal where it’s relevant
and see where visitors get lost on your webshop
- access real-time visitor list enriched with e-commerce
data
- see who is browsing your webshop, which products are they
interested in and proactively start a conversation to make a
sale
- we offer human customer service in 7 different languages
- GDPR compliant, we securely store your data in the European
Union and comply with strict EU data protection laws
| Olark s'intégre à vos outils, pour permettre de
se concentrer sur la vente et le support client. Olark permet de
rapidement voir toutes l’activité de votre site d'un coup d'oeil.
On peut soit attendre que les visiteurs contact l’équipe de
support, soit directement interpeller ses visiteurs pour leur venir
en aide.
Olark peut s'utiliser depuis votre client de messagerie
instantanée habituel ou bien vous pouvez l'utiliser depuis un
téléphone mobile (iPhone, Android, Blackberry) | Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps.
We have one of the easiest-to-use platforms on the market. Try us
out and find out why customers prefer Formilla.com!
Features listed here:
formilla.com/...
Pricing listed here:
formilla.com/... | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store.
If your visitor has a question, they can use Lime Talk to send that
question and you can reply in a matter of seconds.
You can use Lime Talk while sitting at your computer or even use
your mobile device (phone,tablet, etc..) while on the move.
Install the fully customizable Lime Talk chat widget on your site
and try out all the features for 15 days free of charge!
Registration takes just a couple of seconds. | Paldesk is a live chat plugin that helps
businesses proactively chat in real-time with visitors and
customers to their website.
Paldesk integrates with your most popular customer communication
channels which means you can connect multiple channels into a
single dashboard and respond to all your messages from one
place.
Paldesk Live Chat benefits:
- Capture more leads
- Increase website sales
- Improve customer loyalty
- Boost chat response time
- Chat with your customers – from anywhere
Stop juggling multiple accounts, logins, and open browser
windows and never miss an opportunity to engage or answer
your customers.
Paldesk Integrations
paldesk.com/...
Paldesk Features list
paldesk.com/...
| SnapEngage est un service de chat en direct,
simple d'utilisation. Il permet de dialoguer avec ses visiteurs
depuis plusieurs logiciels de messagerie instantané (Google talk,
Skype, iChat...) ou depuis un mobile.
Toutes les conversations peuvent être sauvegardé dans une
solution de CRM ou Help Desk existantes . | Provide Support est une solution en ligne de support par chat qui
offre des chats en temps réel par message textuelle et permet de
voir et surveiller l'activité des visiteurs en temps réel. | LiveAgent help desk and live chat
software is the ultimate solution for providing excellent
customer support.
Equipped with 175+ support features you'll be
able to link every channel of possible support inputs like fetching
emails, Facebook comments, Tweets, contact forms, live chat or
phone calls.
Key LiveAgent features:
- Live chat
- Ticketing
- Video calls
- Call center
- Knowledge base
- Facebook integration
- Twitter integration
- Rules
- SLA
| Userlike est une solution Saas de Click to Chat
afin de dialoguer instantanément avec les visiteurs de son site
web.
Grâce à ce système, les ventes décollent et la satisfaction
client augmente.
Il est possible de dialoguer à partir du tableau de bord
Userlike ou à partir d'un client de messagerie externe. | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support.
As a live chat solution, REVE Chat facilitates online engagement to
provide better customer service and boost sales conversions. It
allows you to fully customize the chat experience to suit your
brand, monitor website visitors, live chat with your Facebook page
visitors, offer proactive chat invitations and many more. | Zopim est une widget de chat en
ligne, qui s’intègre à votre site pour permettre de
répondre en direct aux questions des visiteurs du site
(potentiellement des clients si vous avez une boutique en ligne
(site ecommerce)).
Un suivi en temps réel permet de rapidement voir les visiteurs
du site, d’où ils viennent, ce qu'ils visitent...etc.
Voici un comparatif détaillé des solutions de chat professionnel
à installer sur votre site web:
compare-live-chat-support-software-help | Crisp est une solution de gestion de la relation client
multicanal pour petites et moyennes entreprises. Le logiciel est
très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et
de centraliser l'ensemble des canaux de communication de
l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui
permet de gérer au mieux les différents stades de la relation
client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de
converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que
vous pouvez découvrir ici: crisp.chat/...
Un logiciel de base de connaissances permettant aux
entreprises de cultiver une culture de l'autonomie au sein de la
société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que
vous pouvez découvrir ici: crisp.chat/...
Un logiciel de chatbot permettant aux entreprises d'offrir
un service client 24/7. | Botsify firstly appeared in the year 2016, a pioneer chatbot
platform with zero coding skills where a non-techie person can
easily create a chatbot. The aim of Botsify is to provide a
fully-managed chatbot that helps companies to optimize customer
support, acquire qualified leads, promote products and elevate
sales & revenue. Botsify makes it possible that humans and
chatbots can work in the same place that’s why a live chat solution
also witnessed that Botsify is worth trying. With Over five years
of services, Botsify is continuously working on the user experience
and adding boatload chatbot features like conversation forms, tree
store, easy to export data, Dedicated account manager, etc in their
services to grow their clients’ business. | ProProfs Chat is an online live chat software that allows
businesses to offer instant support to their customers and engage
with their website visitors. Armed with ProProfs Chat your support
team can resolve issues faster, provide quick answers to queries
about your products & services and assure your customers that
they are around anytime they need you. ProProfs Chat will help your
support teams reduce tickets, improve customer response time and
satisfaction, and ultimately increase sales and ROI. | With SignalZen Slack live chat, you will be able to chat with
website visitors and deal with customer inquiries only by using
Slack.
Convert website visits to sales - We are your Slack gateway
for Live Chat
At Signal Zen we want to make the process of talking to your
website's visitors as easy as possible even if it means to omit our
original UI from the process.
This means that you can add a secondary channel to talk to your
customers - Slack.
By following really easy setup wizard for integration with Slack
on our Console while logged in, you can establish secure connection
with Slack and talk to your customers without interaction with our
default way of doing this in the administration Console. | Vision Helpdesk is extensive customer service software offering
four products to manage customer service for all-size businesses.
Help Desk Software, Satellite Help Desk, ITSM Service Desk
Software, and Live Chat Software. | Talk with visitors on your website Live chat, chat bots, email
& social messaging for business. Answer questions, solve
problems, increase conversions Add live chat to your website and
talk with your website visitors in real-time, or use the messenger
mode and reply to messages at your own pace. |
|---|
| Période d'essai gratuite | Oui Testez les fonctionnalités de l’abonnement Équipe pendant 14 jours | | Oui Free plan, & all paid plans have 14 days free trial | Oui 15 days, no credit card required. | Oui 15 days | Oui 7 days free trial. No credit card required. | Oui 15 days | Oui 10 days, fully functional | Oui Trial for 14 days, no credit card required. | Oui 14 jours/Aucune carte de crédit requise/Version gratuite disponible | Oui | Oui 14 days | Oui 14 jours d'essai | Oui 14 days free trial | Oui Try Any Plan Free For 15 Days (Free Trial)) | Oui Free Trial: Up to 50 chats; Unlimited bandwidth; Limited support; Up to 1 subdomains; Up to 3 operators; Up to 1 month. | Oui 30 Days | Oui free 10-day trial, no credit card required |
|---|
| Tarifs | Facturation annuelle :
- Débutant: $20/mois par agent
- Equipe: $41/mois par agent
- Business: $59/mois par agent
- Entreprise: sur demande
| Smartsupp Free - free forever Smartsupp Standard - 10 EUR / month /
agent Smartsupp Pro - 24 EUR / month / agent Details on |
Save 35% with a 2 year commitment. |
- Standard (free): $0 / month
- Premium : $11.99 / month
- Premium Plus: $50 / month /
account
All sign-ups first start with the Premium Plus 15-day
trial
| Unlimited version starting from $4,2 / month. | Free: 0$ per agent/per month Pro: 16% per agent/per month Custom:
N/A |
- Business :4 agents - $66/month
- Enterprise : 8 agents - $160/month
- Premier : 15 agents - $460/month
|
- Small Business (1 operator):
- $15 per month $35 per 3 months $60 per
6 months $99 per year
- Corporate (3 operators):
- $30 per month $70 per 3 months $120
per 6 months
$198 per year
- Enterprise (10 operators):
- $60 per month $140 per 3 months
$240 per 6 months
$396 per year
All plans have unlimited chats and include all service features. | No limits of concurrent chats.
- Ticket Plan: $15/month per agent
- Ticket+Chat Plan: $29/month per agent
- All-inclusive Plan: $39/month per agent
| Après la période d'essai gratuite, les utilisateurs peuvent
s'abonner aux produits suivants :
- Plan gratuit : 1 widget ; 1 siège ; toutes les
fonctionnalités principales comme le support d'images et de vidéos,
les messages prédéfinis, fonctions de confidentialité des données,
le support multilingue, les enquêtes et les évaluations, formulaire
d'inscription
- Userlike Team (€90/mois) : 4 Widgets ; 4
Sièges ; 1 Canal ; Toutes les fonctionnalités principales ;
Add-ons; Canal WhatsApp
.
- Userlike Corporate (€290/mois) : 10 Widgets ;
10 sièges ; 3 canaux ; Toutes les fonctionnalités principales ;
Add-ons ; Analytics ; Traduction simultanée ; Appels audio et vidéo
; Partage d'écran
.
- Userlike Business (720 €/mois) : 20 Widgets ;
20 sièges ; 5 canaux ; canal WhatsApp ; Chatbot ; toutes les
fonctionnalités principales ; Add-ons ; Analytics ; Traduction
simultanée ; Appels audio et vidéo ; Partage d'écran, Marque
blanche, accès complet à l'API, routage avancé. Routage
- Userlike Custom : Demandez un devis
| Standard Plan: $13.5 (per month for yearly plan)
Advanced Plan: $22.5 (per month for yearly plan) |
- Basic Plan $11.20 per agent/mo
(unlimited chats)
- Advanced Plan $20 per agent/mo
(unlimited chats + reports, analytics...)
- Premium $44 per agent/mo (widget
unbranding, IP address block, real-time monitoring...)
|
- Crisp Basic : free
- Crisp Pro : $25 per team
- Crisp Unlimited : $95 all unlimited
|
- Personal: $49 /mo. (For your personal use or
startup website & Facebook page),
- Professional: $149 /mo. (For professionals,
multiple websites & Facebook pages),
- Business: $499 /mo (For businesses and
agencies to get going & reselling),
- Custom: $116 /month (8 operators, white label,
SSL security...)
- Custom: Let’s Talk (For enterprises with high
usage & on-premises solutions.)
|
- Essentials: $10 / month
- Premium: $15 / month
- Enterprise Plan: custom
Full pricing details available at:
proprofschat.com/... | Basic $10 per month(Unlimited chats, Unlimited bandwidth,
Premium support, Up to 1 subdomains, Up to 5 operators, Ad
free)
Pro $35 per month (Unlimited chats; All features;
Unlimited bandwidth; Premium support; Up to 10 subdomains;
Unlimited operators; Ad free; Saved Replies)
Business $55 per month (Unlimited chats, All features,
Unlimited bandwidth, Premium support, Unlimited subdomains,
Unlimited operators, Ad free, Saved Replies | $12/month per agent |
- Essential : €17 per agent per month
- Pro : €23 per agent per month
|
|---|
| Date de lancement | 25 jun. 2002 | 1 avr. 2013 | 1 aoû. 2009 | 1 nov. 2013 | 1 jan. 2012 | 2017 | 1 oct. 2008 | 1 aoû. 2003 | 1 jul. 2007 | 1 mar. 2012 | | | 1 nov. 2015 | 23 avr. 2016 | | | 1 jan. 2007 | |
|---|
| Fonctionnalités | | | | | | | | | | | | | | | | | | |
|---|
| Application Web | Oui Compatible with all up-to-date browsers. | Oui | Oui | Oui Compatible with all up-to-date browsers. | Oui | Oui Compatible with all up to date browsers. | Oui | Oui Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. | Oui Available on all known up-to-date browsers. | Oui | Oui | Oui | Oui Responsive | Oui | Oui Compatible with all up-to-date browsers. | Oui Compatible with all up to date browsers. | Oui | Oui |
|---|
| IM (Google Talk, Jabber...) integration | Non LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Oui XMPP (Jabber) | | Non | Oui | Oui Slack | | Non | | Oui Compatible avec Jabber | | - | Oui Slack | | Non | Oui Slack | | |
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| Applications bureau (desktop) | Oui web browser, Windows, Mac OS X | Oui XMPP (Jabber) : Pidgin, Adium | Oui through IM clients | Oui Windows Desktop App, Mac OS X coming soon | Oui through IM clients | Oui Windows desktop app, Mac OS X and Linux. | Oui Through Google-talk and Skype IM clients on both Mac and Windows | Oui Native apps for Windows, Mac OS and Linux | | Oui Compatible avec les clients de messagerie pour Wiindows et Mac | Oui | - Through IM clients | Oui | Oui | Oui Desktop apps for Windows and Mac OS. | | - Web Based | |
|---|
| Support Mobile | Oui Mobile applications for iPad, iPhone, and Android devices. | Oui XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Non No native app, but any Jabber/XMPP app will work | Oui Native apps for iPhone/iPad and Android devices | - | Oui Mobile applications for iOS and Android devices. | Oui (n'importe quel client Google Talk) | Oui for Android and iOS | Oui Mobile apps for iOS and Android devices. | Oui Compatible avec les clients de messagerie pour Windows et Mac | Oui iOS, Android | Non | Oui iOS, Android | Oui | Oui Mobile applications for iPad, iPhone, and Android devices. | Oui iOS, Android | Oui | |
|---|
| Fonctionne pour les utilisateurs sur mobile ? | Oui Optimized for mobile devices does not require Flash to work. | Oui fully responsive chat box | Oui | Oui Works on all major mobile browsers (responsive) | Oui | Oui Optimized for mobile devices. | Oui | Oui Yes, our chat works on mobile devices as well. | Oui Yes. | Oui Optimisé pour tous les appareils mobiles (smartphones & Tablettes) | Oui Responsive Chat Widget | Oui Works on some mobile devices. HTML5 dashboard | Oui | Oui Mobile friendly UI | Oui Yes - optimized for mobile devices | Oui Optimized for mobile devices | Oui | |
|---|
| Statistiques du chat | Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Oui | Oui | Oui | Oui | Oui Comprehensive detailed reports available. | Oui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Oui Fully functional chat statistics app is available | Oui Comprehensive detailed reports available. | Oui Statistiques de dialogue complètes et en temps réel (Graphiques etc.), Intégration à Google Analytics, API de suivi | Oui | Oui | Oui | Oui Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration. | Oui Detailed Chat Statistics available + Google Analytics Integration | Oui Detailed chat Statistics | Oui | |
|---|
| Multi-site | Oui There's no limit. One account can be used to manage multiple websites. | Oui no extra charge | Oui | Oui Yes, the Premium Plus package supports multi-site licenses. | Oui no extra payment | Oui There's no limit. One account can be used to manage multiple websites. | Oui Unlimited in all plans | Oui Any subscription package allows using the same chat account on unlimited number of websites. | Oui Unlimited | Oui Illimité | Oui | Oui | Oui | Oui Allows you to embed chatbot on different channels with unified data-set. | Oui One account can be used to manage multiple websites. | Oui One account can be used in multiple websites | Oui | |
|---|
| Opérateurs multiples | Oui Every user can have their own account. Different agent roles available. | Oui | Oui | Oui Each chat agent can have their own unique email login and password | Oui | Oui Every user can have unique email login and password. Different agent roles available. | Oui | Oui Number of available operator profiles is limited by subscription. All operators can be online concurrently. | Oui Yes. | Oui Un conseiller disponible pour la version gratuite. Nombre illimité pour le produit réalisé sur demande. | Oui | Oui | Oui Unlimited | Oui | Oui Every user can have their own account. Different agent roles available. | Oui Unlimited for paid plans | Oui | |
|---|
| Transcriptions des conversations | Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Oui | Oui | Oui Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. | Oui | Oui Chat transcripts are stored in LiveChat and can be sent to email. | Oui | Oui Not stored on our servers due to security reasons. Can be emailed in HTML / Text format to email(s) specified by customer. Transcripts storage and viewer app is in beta-testing and available by request. | Oui Yes. | Oui Sauvegardées sur serveurs. Les trasncriptions sont accessibles à tout moment et peuvent être envoyées vers un logiciel CRM sous forme de ticket. | Oui | Oui | Oui | Oui | Oui Chat transcripts are stored in Live Chat and can be export.. | Oui Yes, fully GDPR compliance | Oui | |
|---|
| Messages hors ligne | Oui Offline messages are saved as tickets, forwarded to a help desk or email address. | Oui | Oui Messages sent to an email address(es) or into a CRM. | Oui Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. | Oui | Oui Offline messages are saved as tickets. | Oui | Oui When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. | Oui Offline messages are saved as tickets. | Oui Oui. Ils peuvent être envoyés vers un logiciel CRM sous forme de ticket. | Oui | Oui | Oui E-mail can be replied | Oui | Oui Offline messages are saved as tickets. | Oui Full support of offline/online scenarios. | Oui | |
|---|
| Cobrowsing | Oui With the use of a 3rd party application. | Oui Screen recording | Oui push webpages | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. | | Non | Oui | Non | | Oui Guide your visitor to any page of your website. | Oui | Non | Oui | Oui | Oui | Oui Supports screenshots sending | Oui | |
|---|
| Personnalisation de l'apparence | Oui Several chat window themes to choose from. CSS customization, branding and white label version are available. | Oui | Oui personnalisation CSS + version en marque blanche | Oui Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. | Oui | Oui Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options. | Oui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Oui Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. | Oui CSS, image upload... | Oui Entièrement personnalisable (y compris le texte) | Oui Customize Chat Widget according to your website theme. | Oui | Oui | Oui Customized chatbot, livechat and white label solution. | Oui Fully customizable | Oui Colours, Positioning and more. | Oui | |
|---|
| Profil des visiteurs | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Oui You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Oui visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. | Oui | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Oui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Oui Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. | Oui Geolocation, IP address, referrer links, browser type, language. | Oui Geo-localisation, Nom, Email,Produit, Navigateur, Système d'exploitation, Impressions de pages, Visites, etc. | Oui | Oui | Oui See chat users types in real-time, country, town, social networks, etc | Oui | Oui Detailed information on online visitors include geolocation, time on the website and number of visits and more. | Oui All technically available data and metadata when using strong integration features. | Oui | |
|---|
| Réponses pré-enregistrées | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Oui | Oui Using 3rd Party Macros | Oui Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. | Oui | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Oui avec des raccourcis | Oui Can be created for the whole account and for specific operator/department | Oui Yes. | Oui Messages pré-définis à l'aide de raccourcis clavier. Peuvent être ajoutés/modifiés par l'administrateur ou le conseiller. | Oui | Oui | Oui | Oui | Oui Canned response | Oui Yes, Saved replies feature | Oui | |
|---|
| Multilingue | Oui 40+ langues disponibles. | Oui Chat support in English, French and Czech | Oui | Oui 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. | Oui | - | Oui 19 langues | Oui Chats can be conducted in any language. Chat Messenger can be translated into any language as well. | Oui 39 Languages | Oui Assistance en Anglais, Français, Allemand, Néerlandais, Portugais | Oui Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | Oui | Oui 48 langues | Oui English speaking chat support | Oui Yes, provide International support | Oui Fully translatable Live Chat | Oui | |
|---|
| Contrôle de la navigation utilisateur | Oui The user's browsing path is displayed in real-time to provide details on visited pages. | Oui Visitor recording | Oui | Oui See what web pages the visitor has viewed, and the current page they're on. | | - | Oui | Oui The user's browsing history is available in Visitors list and in visitor's details in the chat agent app sidebar. | Oui Yes. | Oui See at what url your chat partners are and how they navigate over your site. | Oui | Oui Visualisation du trajet du visiteur sur le site et de chaque changement de page. | Oui MagicBrowse + MagicMap | | Oui Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on. | Oui | Non | |
|---|
| Transfert entre opérateurs | Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Oui | Oui type !transfer command to transfer to all available operators, transcript link shows to new operator | Oui Transfer to other online agents, and include a private message if necessary. | Oui | Oui Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor. | Oui Transfer easily between agents, tiers and groups | Oui It is also possible to invite other operators to assist during chat | Oui Yes. | Oui La conversation ainsi que l'historique peuvent être transférés vers un autre conseiller. Les informations de l'utilisateur peuvent être également transférées. | Oui | Oui | Oui Shared inbox between operators. What you see is what your team see | Oui You can assign Multiple teammates by giving access. | Oui Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Oui | Oui | |
|---|
| Extensions personnalisées | Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Oui | Oui API Extensible (architecture de plugins JavaScript) | Oui Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier | | Oui Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,... | Oui Beaucoup d'integrations (Zendesk, Salesforce, etc) | Oui Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs integration. Integration instructions for multiple other CMS and Shopping Carts. | Oui Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... | Oui Add-ons et Plugins disponibles: Magento, Zendesk, Highrise, Desk.com, Github et bien d'autres encore. | | Oui Javascript API, Many integrations (Zendesk, Salesforce, etc) | Oui 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | Oui Facebook messenger, WhatsApp, Slack,SMS, Website, Live chat, white label solution | Oui 35+ integrations are available with ProProfs Chat | Oui Main CMS like Wordpress etc. Also Zapier integration. | Oui | |
|---|
| Discussion proactive | Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Oui | Oui Fully customizable rule-based triggers | Oui Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ | Oui | - | Oui Proactive chat implementation engages with the visitor on behalf of an agent currently online. | - Proactive chat invitation can be sent manually by operator | Oui Yes. | Oui Entièrement personnalisable | Oui | Oui | Oui | Oui | Oui ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions. | Oui Yes, Auto Invitations. | Oui | |
|---|
| Suivi des visites | Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Oui | Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Oui Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. | Oui Fully customizable rule-based triggers. | - | Oui | Oui The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. | Oui Yes. | Oui Disponible lorsque l'utilisateur est connecté | Oui | Oui | Oui | Oui | Oui Real-time visitor monitoring of visitor. | Oui Tracking of those who started a chat. | Oui | |
|---|
| Video chat | Non | Non Visitor recording | Non | Non | Non | - | Non | Non | Oui Yes. | Oui Disponible à partir d'un Add-on | Oui | Non | Oui | Oui Video chat available | Non | Non | Non | |
|---|
| Capture d'écran à distance | Oui With the use of a 3rd party application. | Oui Screen recording | Non | Non | Non | - | Oui | Non | | Oui | | Non | Oui | | Oui Available with 3rd party extensions. | Oui | Oui | |
|---|
| API | Oui Open API | Oui https://developers.smartsupp.com/ | Oui http://www.olark.com/docs | - Coming soon. | Oui | Oui Open API available. | Oui | Non | Oui Open API available. | Oui Open API, Javascript API, and remote API to set up advanced chat behavior. | Oui API's available on request to developers. | Oui | Oui Api Javascript, REST | Oui | Oui API Available. | Oui REST and JS APIs | Oui | |
|---|
| Réseaux sociaux | | | | | | | | | | | | | | | | | | |
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| Twitter | | | | | | | | | | | | | | | | | | |
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| Facebook | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | |
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| Site web | livechatinc.com/... | smartsupp.com | olark.com | formilla.com | limetalk.com | paldesk.com/... | snapengage.com | providesupport.com | liveagent.com | userlike.com/fr/ | revechat.com | zendesk.com/... | crisp.chat | botsify.com | proprofschat.com | signalzen.com | visionhelpdesk.com | chatra.com |
|---|
| J'aime | J'aime 39 | J'aime 6 | J'aime 12 | J'aime 3 | J'aime 1 | J'aime 7 | J'aime 14 | J'aime 3 | J'aime 3 | J'aime 109 | J'aime 12 | J'aime 45 | J'aime 7 | J'aime 0 | J'aime 0 | J'aime 2 | J'aime 5 | J'aime 0 |
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Avis utilisateurs et commentaires
Sachin Jadhav le 24 déc. 2021 11:51:30 a noté Vision Helpdesk: Note globale 5/5 
Sachin Jadhav le 24 déc. 2021 11:35:04 a commenté Vision Helpdesk 
paldesk le 10 jan. 2019 13:55:25 
paldesk le 10 jan. 2019 11:25:32 suggère de modifier Paldesk Live Chat en mettant la valeur de Description à Paldesk is a live chat plugin that helps
businesses proactively chat in real-time with visitors and
customers to their website.
Paldesk integrates with your most popular customer communication
channels which means you can connect multiple channels into a
single dashboard and respond to all your messages from one
place.
Paldesk Live Chat benefits:
Capture more leads
Increase website sales
Improve customer loyalty
Boost chat response time
Chat with your customers – from anywhere
Stop juggling multiple accounts, logins, and open browser
windows and never miss an opportunity to engage or answer your
customers.
Paldesk Integrations
https://www.paldesk.com/integrations/
Paldesk Features list
https://www.paldesk.com/features/
jerry1223 le 7 sep. 2018 16:45:34 
Formilla.com le 24 jul. 2018 22:29:57 suggère de modifier Formilla en mettant la valeur de White Label solution à no 
Formilla.com le 24 jul. 2018 22:29:37 suggère de modifier Formilla en mettant la valeur de Capture d'écran à /u/1807/chat-widget-1432x806_74068d1df6198abd32a38dbf326c0fcb.png /u/1807/chat-widget-1432x806-4guk0fuy.png 
Formilla.com le 24 jul. 2018 22:25:26 suggère de modifier Formilla en mettant la valeur de Blog à https://www.formilla.com/blog/ 
Formilla.com le 24 jul. 2018 22:24:43 suggère de modifier Formilla en mettant la valeur de Programme d'affiliation / fidélité à yes 
Formilla.com le 24 jul. 2018 22:24:14 suggère de modifier Formilla en mettant la valeur de Gamme de prix à Full features & pricing located here:
https://www.formilla.com/live-chat-pricing.aspx
Standard (free): $0 / month
Premium : $11.99 / month
Premium Plus: $50 / month /
account
All sign-ups first start with the Premium Plus 15-day
trial 
Formilla.com le 24 jul. 2018 22:12:33 suggère de modifier Formilla en mettant la valeur de Tarifs à Full features & pricing located here:
https://www.formilla.com/live-chat-pricing.aspx
Standard (free): $0 / month
Premium : $11.99 / month
Premium Plus: $16.99 / month /
account
All sign-ups first start with the Premium Plus 15-day
trial 
l.adams1160 le 3 sep. 2017 11:01:22 
NathHughesss le 11 aoû. 2017 14:36:34 
jaseurboreal le 26 jul. 2017 10:08:38 
Eshi le 15 avr. 2017 07:52:51 
Tim le 19 fév. 2017 07:54:22 
Sudarshan le 16 jan. 2017 12:10:53 
Salesdesk le 25 déc. 2016 16:04:19 
Molly Liu le 19 sep. 2016 05:22:14 
Aakash Sohani le 23 aoû. 2016 12:35:56
voir les commentaires plus anciensHelp Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
Hello, my name is Susan and I'm the CMO of the startup Paldesk Live Chat and also the editor of Paldesk Live Chat item on SocialCompare. Really like the Live Chat Software Comparison so I wonder if our item - Paldesk Live Chat can be included in this comparison too? Have a nice day, Susan.
Try this Live chat solution liveadmins.com
25% recurring commissions (lifetime)
Great list! A couple of ones I haven’t heard of before.However some of the great products have been already launched. check out one of favourite for supporting customers in real time – www.chat4.website I definately recommend those looking for a 24hours supporting their customers to check out www.chat4.website The platform is great and packed full of features.
I'd add Deskun live chat to this comparison, it's a great tool. Check it out deskun.com/...
Message Your Customers in Real Time tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page tawk.to youtu.be/...
Thanks for an awesome collection of live chat software. Apart from above list, I tried live chat software LiveChat99 and found it’s really an all-in-shop for customer satisfaction.
Blacktiechat.com is for people that want live chat option on their website but don't have time. This chat service actually replies to your visitors for you!
Have you guys tried Zestim - zestim.com
This is a top review on Live Chat software. I will really have to say HelpOnClick is one of the best solutions on the market in terms of sales driven features to engage customers, such as: 1. Forced chat initiation feature. (Customer must decide to chat or click X) 2. Our favourite feature; the keystroke spy feature. You can see what your customer is typing before they hit enter.... you can easily counter objections and gain more sales. We have used HelpOnClick for many years for our sites and for our clients at SalesDesk247. Posting from experience: We monitor clients websites through Live Chat in real time. Our Live chat team collects leads, sells products and services 7 days a week. (I am from SalesDesk247.com). Leigh
I'm a Crisp user, and the information on Crisp in not updated. They had a FREE version that worked pretty well, I also bought some app, but after a while they cancel some of the functions you previously could use like "search in history", "block users". I don't know what's the next they are going cancel.. I'm already applying cancelling the debranding app i've purchase.
Nice Post.... Chatwire is also good. I have read about it at betapage.co/... Chatwire meets your customers where they are by channelling their messages from chat apps into the help desk you already use.