This is a top review on Live Chat software. I will really have to say HelpOnClick is one of the best solutions on the market in terms of sales driven features to engage customers, such as:
1. Forced chat initiation feature. (Customer must decide to chat or click X)
2. Our favourite feature; the keystroke spy feature. You can see what your customer is typing before they hit enter.... you can easily counter objections and gain more sales. We have used HelpOnClick for many years for our sites and for our clients at SalesDesk247.
Posting from experience: We monitor clients websites through Live Chat in real time. Our Live chat team collects leads, sells products and services 7 days a week. (I am from SalesDesk247.com).