| J'aime | 39 J'aime | 24 J'aime | 18 J'aime | 16 J'aime | 14 J'aime | 13 J'aime | 19 J'aime | 14 J'aime | 11 J'aime | 7 J'aime | 6 J'aime | 4 J'aime | 2 J'aime | 1 J'aime | 2 J'aime | 0 J'aime | 1 J'aime | 1 J'aime | 0 J'aime |
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| Image |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
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| Site web | http://www.zopim.com/ | http://p3chat.com | http://livechatinc.com | http://www.iadvize.com/ | http://www.heybubble.com | http://www.snapengage.com/ | http://www.userlike.com/ | http://www.eassistancepro.com | http://www.live2support.com | http://www.IMsupporting.com | http://www.olark.com/ | http://www.vivocha.com | http://www.nerochat.com | http://www.clickdesk.com/ | http://casengo.com | http://www.liveperson.com/ | http://www.helponclick.com | http://www.videodesk.com | http://livesupporti.com |
|---|
| Description | Zopim est une widget de chat en
ligne, qui s’intègre à votre site pour permettre de
répondre en direct aux questions des visiteurs du site
(potentiellement des clients si vous avez une boutique en ligne
(site ecommerce)).
Un suivi en temps réel permet de rapidement voir les visiteurs
du site, d’où ils viennent, ce qu'ils visitent...etc.
Voici un comparatif détaillé des solutions de chat professionnel
à installer sur votre site web:
http://socialcompare.com/fr/comparison/compare-live-chat-support-software-help | P3chat is an easy to use live chat solution supporting Skype and
GTalk and having 20+ language support. | LiveChat est un logiciel simple de support par
chat, facile à utiliser. Disponible sur Windows, Mac, iPhone,
Android, Blackberry et Windows Phone | iAdvize est une solution d'engagement
intelligent par chat qui vous permet d'augmenter vos ventes et
d'améliorer la satisfaction de vos clients. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website.
HeyBubble offers a beautiful non-intrusive chat that is embedded in
the bottom corner of your companies webpage, that creates a portal
to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers
such as real time information, statistics, chat transcripts, mobile
device support and more all in one web based application.
HeyBubble is a New York based company. | SnapEngage est un service de chat en direct,
simple d'utilisation. Il permet de dialoguer avec ses visiteurs
depuis plusieurs logiciels de messagerie instantané (Google talk,
Skype, iChat...) ou depuis un mobile.
Toutes les conversations peuvent être sauvegardé dans une
solution de CRM ou Help Desk existantes . | Userlike est une solution pour faire du chat
avec les visiteurs de son site web. | eAssistance Pro est un logiciel de chat
professionnel pour faire du support client, afin d'augmenter le
nombre de ventes. C'est très facile de mettre en place ce logiciel.
Cela peut aussi s'intégrer avec un CRM ou encore s'intégrer à des
CMS ouverts tels que wordpress, Joomla, magento, cakephp,
prestashop, zendcart. Et cela supporte aussi les applications
mobiles (iphone, iPad, android, smartphone et Blackberry. | Live2Support live chat software is a low price and high quality
chat software. It can be easily integrated into your website. You
can fully customize the visitor chat window to match your website
and choose from readymade windows templates. One operator can even
accept multiple requests and when he is unavailable, the customer
has the opportunity to leave a message so you won’t leave any
questions unanswered.
With Live2Support, you can control the process of your customer
service to deliver the best results. It comes with additional
features such as post chat survey and SSL-based tracking.
Get one additional operator free with Bronze and Silver Package. | UK based Live Chat Software provider. 100% webbased. The Live chat
software is a Cloud based solution so you have no downloads. It
contains all features you would expect from a live chat solution
and available 24x7. No need to upgrade, install servers or anything
else. With instant access you can be up and running within minutes. | Olark s'intégre à vos outils, pour permettre de
se concentrer sur la vente et le support client. Olark permet de
rapidement voir toutes l’activité de votre site d'un coup d'oeil.
On peut soit attendre que les visiteurs contact l’équipe de
support, soit directement interpeller ses visiteurs pour leur venir
en aide.
Olark peut s'utiliser depuis votre client de messagerie
instantanée habituel ou bien vous pouvez l'utiliser depuis un
téléphone mobile (iPhone, Android, Blackberry) | Vivocha.com is the simplest and most effective
multi-channel online customer engagement
service.
Vivocha is a cloud-based service, tailored to businesses looking
to engage their customers online, using the most effective
communication channel at the right time, with the right agent.
Vivocha enables businesses to seamlessly communicate with prospects
and customers right on the website, using any combination of VoIP
(audio and video), chat, callbacks and collaboration tools, like
assisted browsing, form & document sharing. | Nero Chat is 3-in-1 Chat solution for websites. It includes Live
Chat window on your website, easy trainable Virtual Agent and a
stand alone Android mobile application. | ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk
& Social Toolbar. | Add live chat to your blog or website with
Casengo, quick and easy, so you can handle
enquiries via email and live chat directly from your website.
Casengo helps you to respond to customers faster
than ever and improve their satisfaction with a groovy mixture of
real-time chat and email. | LivePerson permet aux entreprises de
directement faire du chat avec ses prospects et clients. LivePerson
rassemble un large ensemble de données client et business, incluant
des données d'historiques, de comportement, opérationnelles et des
données tierces afin de mieux comprendre les visiteurs du site. Le
logiciel de chat LivePerson inclut des statistiques en temps réél
pour mieux comprendre les besoins des clients et les objectifs de
l'entreprise. | HelpOnClick est un outil simple et puissant
pour augmenter vos ventes et conversion sur votre site web. Vous
pouvez surveiller en temps réél votre trafic et savoir exactement
qui est en train de visiter votre site, ce que font ces visiteurs
et d'où ils viennent. | Videodesk has developed the first face-to-face CRM on the web.
The solution enables any web visitor on a e-shop to start a video,
audio or chat conversation with a sales representative directly on
the online shop … as if they were in a physical store. With one
click, in real-time and on-page we allow retailers to bring all
their salesforce online. A new generation of CRM, human and
directly on the web. | LiveSupporti is a live support chat software which allows
you to chat and monitor your online customers. |
|---|
| Vidéo | http://youtu.be/tSRSn9hJU1c | http://www.youtube.com/watch?v=9AGoGgRguT8 | http://www.youtube.com/watch?v=rV6SOTESgWg&context=C3f2755fADOEgsToPDskIni1PNhPtovp9lQUyCSLKu | http://vimeo.com/20827929 http://b.vimeocdn.com/ts/133/485/133485238_640.jpg | http://www.youtube.com/watch?v=xEBwAy-BNd4 | http://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PE | | http://www.youtube.com/watch?v=x_yOSRJyQAk | http://youtu.be/NyYjhhs4d1o | http://www.youtube.com/watch?v=mym-ib8fXtw | http://youtu.be/my-b06LmkN0 | http://vimeo.com/35765067 | http://youtu.be/pQZib4jnnx4 | http://www.youtube.com/watch?v=4Yiyaz0k8yk | http://www.youtube.com/watch?v=FKhgwphnpIY | http://youtu.be/-nF-Z7lzLjw | http://www.youtube.com/watch?v=9pTXiFb_yRo | http://www.youtube.com/watch?v=uTnsmkg_Pj8 | |
|---|
| Free trial period | Oui Free plan | Oui 14 days free trial | Oui fully functional for 30 days, no credit card required | Oui You can test iAdvize for free for 7 days with all options enabled. | Oui Totally free while Beta | Oui 15 days | | Oui 30 days | Oui 15 days free trial | Oui 32 days + | Oui Free plan, & all paid plans have 14 days free trial | Oui 14 Day Trial | Oui 14 days | Oui Free plan | Oui Free, forever for the first agent! | | Oui 14 days | Oui Free Plan up to 10h/discussion/month for ever | Oui 14 days |
|---|
| Pricing plans |
- Free Plan (1 concurrent chat, 1
agent)
- Basic Plan: $11.20 dollars/agent/month
(unlimited chats)
- Advanced Plan: $20 dollars/agent/month
(unlimited chats, analytics reports..)
|
- Starter - $1.99/mo (for individual users)
- Lite - $6.99/mo (for small businesses)
- Team - $13.99/mo
- Advanced - $33.99/mo
| No limits of concurrent chats.
- Solo Plan: $36/month for 1 account
- Team Plan: $39/month per account
- Enterprise Plan: $59/month per account
|
- Small Business: $29.90 dollars/month (1 agent,
50 000 pages views/month)
- Standard Plan: $89.90 dollars/month (3 agents,
500000 pagesviews/month..)
| Free while in Beta version. Beta users will keep additional free
months as a privilege after release of premium plans. |
- Business : 4 agents - $49/month
- Enterprise : 8 agents - $129/month
- Premier : 15 agents - $349/month
| | After the free trial period, user can subscribe live chat
solution for Basic Plan:
- 1 month at $7
- 3 months subscription at $19
- 6 months subscription at $45
- and 1 year subscription at $79 for single operator.
| You can pick a plan according to your requirement. Custom plan
is also available.
- Bronze Plan: $9.99/month (1 operator)
- Silver Plan: $19.95/month (1+1 operators)
- Gold Plan: $39.95/month (2+1 operators)
- Additional per Operator: $13/month
| From £9.99 per month. You can also PayAsYouGo without and
subscription. Simply pay for what you use. |
- Free Plan (1 operator with 20
conversations/month)
- Bronze Plan: 17 dollars/month (1
operator...),
- Gold Plan: 49 dollars/month (4 operators, SSL
security...),
- Platinum Plan: 129 dollars/month (8 operators,
white label, SSL security...)
- Ultimate Plan: 243 dollars/month (15
operators, SSL security, white label, phone support...)
|
- Each month you get 150 free credits worth $75
and roughly equivalent to 130 chats or callbacks or 75 transcripts
via mail...
-
You can add credits to your account buying credit
packets and you spend them when you want on what you need
($25 = 50 credits...). If we’re regularly spending credits, you can
buy one of our monthly subscription plans ($49 for
400 credits, $99 for 600 credits and $139 for 900 credits, and save
up to 60% on the normal price.
|
- Basic $14.99 monthly - 1 agent
- Adananced: $29.99 monthly - 3 agents
- Business: $49.99 monthly - 5 agents * all packages includes
Virtual Agent tool & Live Chat mobile application
|
- Free Plan (1 agent with 30
chats/month)
- Lite Plan: 9.9 dollars/month (unlimited
chats...),
- Pro Plan: 14.99 dollars/month (unlimited
chats, multiple domains, SSL and integrations, white
labeled...),
|
- Free plan: Free for the first agent:
ALWAYS!
- Additional Agent €39,-
| |
- Basic Plan: 1 operator, 1 website -
$19/month
- Pro Plan: 3 operators, 3 websites -
$29/month
- Deluxe Plan: unlimited operators, 6 websites -
$49/month
|
- Free Plan: 10h discussion/month
- Small Plan (9,99$/month/operator) : Unlimited
discussions, Chat history, Basic statistics
- Medium Plan (49,99$/month/operator) : Chat,
Audio & Video history, Detailed Statistics & Reports
|
- Bronze: $7/month - 1 agent
- Silver: $12/month - 3 agents
- Gold: $33/month - 7 agents
- Platinum: $75/month - 12 agents
|
|---|
| Date de lancement | | 2011-02-01 | 2002-06-12 | | 2012-12-01 | 2008-10-01 | | 2013-01-23 | 2003-11-07 | 2009-11-02 | 2009-08-01 | | | 2011-06-20 | 2012-11-01 | | 2004-04-01 | 2012-09-01 | 2012-09-01 |
|---|
| Fonctionnalités | | | | | | | | | | | | | | | | | | | |
|---|
| Web-based Application | Oui | - Currently in Beta stage | Oui | | Oui Full HTML5 and Javascript Web application | Oui | | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui |
|---|
| Desktop Applications | Oui Through IM clients | Oui Through IM clients on desktop and mobile | Oui Windows, Mac OS X | | Oui Using Instant Messaging systems | Oui Through Google-talk and Skype IM clients on both Mac and Windows | | Oui Windows Platform | Oui | Oui | Oui through IM clients | Non | | Oui Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) | - Available on every desktop. Access trough web | Oui | Oui | Oui Real-time availability app | Non |
|---|
| Support Mobile | Oui iOS for agents | Non | Oui for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps) | Oui (n'importe quel client Google Talk & XMPP) | Non through Jabber (XMPP) clients and Skype | Oui (n'importe quel client Google Talk) | | Non Supports chat for visitors | Non | Oui Android and Available webbased. | Non No native app, but any Jabber/XMPP app will work | Non | Oui Stand alone free Android application | Non Access through Gtalk/Skype apps | Oui | Oui for visitors | Oui | Non | Non |
|---|
| Works for customers on mobile devices? | Oui Works on some mobile devices. HTML5 dashboard | Oui | Oui Works on any modern browser, does not require Flash | Non | Oui On any Jabber Client and Skype mobile app | Oui | | Oui works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Oui Live2Support is available on mobile platforms including iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. | Oui | Oui | Oui We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that. | Oui Works on all Android devices. | Oui | Oui | Oui | Oui | Oui no video | Oui |
|---|
| Statistiques du chat | Oui | Oui | Oui 25+ values, interactive graphs, customizable reports available | Oui Mesurez vos transactions et ventes + contrôler l'activité des opérateurs + mesurez la satisfaction + Google Analytics | - Coming soon | Oui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | | Oui Complete chat statistics with reports and analytics | Oui Chat Transcripts is saved and can be accessible anytime. | Oui | Oui | Oui Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate. | Oui | Oui | Oui | Oui | Oui | Oui | Oui |
|---|
| Multi-site | Oui | Oui | Oui Different customizations for each site available. | Oui Illimités à partir de la formule Custom | Oui Unlimited | Oui Unlimited in all plans | | Oui Unlimited site access | Oui Custom Plan Available | Oui | Oui | Oui Unlimited Site, Unlimited Widget, Unlimited Services | Oui | Oui | Oui | Oui | Oui | Oui Unlimited in all plans | Oui Unlimited in all plans |
|---|
| Opérateurs multiples | Oui | Oui | Oui | Oui Illimités à partir de la formule Pro | Oui 5 or 10 operators for free in the beta plan | Oui | | Oui Depends upon subscription package | Oui | Oui | Oui | Oui Unlimited - All version | Oui Depends upon subscription package | Oui | Oui | Oui | Oui | Oui | Oui |
|---|
| Transcriptions des conversations | Oui | Oui | Oui Saved on server, so can be accessed from any place at any time | Oui Illimités à partir de la formule Custom | Oui Linked in real time to visitors already chatted in the past | Oui | | Oui Saved both on server and on local system | Oui Saved on server and can be accessed from any time at any place. | Oui | Oui | Oui Transcript - Interaction | Oui | Oui | Oui | Oui | Oui | Oui | Oui |
|---|
| Messages hors ligne | Oui | Oui | Oui | Oui | Oui | Oui | | Oui | Oui | Oui | Oui Messages sent to an email address(es) or into a CRM. | Oui + Call Me Back Later | Oui | Oui Converted to tickets through built-in helpdesk | Oui | Oui | Oui | Oui | Oui |
|---|
| Cobrowsing | Non | Non | Oui | Oui | Non | Oui | | Oui | Oui Push Webpages | - See where the end user is on a single webpage at any time | Oui push webpages | Oui Co-Browsing - Page Pushing - Form Sharing | | Oui | Non | Oui | Non | Non | Oui |
|---|
| Personnalisation de l'apparence | Oui | Non | Oui use existing templates or create your own customization | Oui interface pour personnaliser la fenêtre de chat | Oui Several themes and text customization + multiple action buttons and your company logo | Oui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | | Oui Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Oui | Oui CSS based changes | Oui personnalisation CSS + version en marque blanche | Oui Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement button | Oui | Oui Full customization - White Label, Language, Themes, Color and Text. | Oui | Oui | Oui per website theme based | Oui All plans | Oui |
|---|
| Profil des visiteurs | Oui | Oui | Oui + Geolocation | Oui Profil détaillé avec géolocalisation et accessible lors d'une discussion + suivi en temps réel des visiteurs présents sur le site | Oui Name, email, ID, Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Oui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | | Oui Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Oui Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time | Oui | Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Oui Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more | | Oui | Oui | Oui | Oui | Oui | Oui |
|---|
| Réponses pré-enregistrées | Oui Shortcuts. Also auto-suggests best response based on visitors' questions | Non | Oui Tag-based | Oui + liens pré-enregistrés + offres pré-enregistrées | Oui Shortcuts using # symbol in the chat | Oui avec des raccourcis | | Oui Canned responses available, Can be created by both admin and operators. | Oui | Oui | Oui Using 3rd Party Macros | Oui Macro, Tags | Oui | Oui | Oui | Oui | Oui | Oui | Non |
|---|
| Multilingue | Oui > 40 languages | Oui | Oui Multilingual + option to customize localization | Oui | Oui | Oui 19 langues | | Non Presently English only | Oui | Oui UTF8 Compatible | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui |
|---|
| Contrôle de la navigation utilisateur | Non | Oui | Oui | Oui | Oui Every pages, from referrer to current page with associated time spent | Oui | | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Non | Oui | Oui | Non | Oui |
|---|
| Transfert entre opérateurs | Oui | Oui | Oui Chat history is transferred along with the visitor. | Oui Historique de la discussion transféré avec le visiteur | Oui To a specific operator, a group of operator or the first available operator | Oui Transfer easily between agents, tiers and groups | | Oui Transfer within operators from same, different departments and reference chat generated for each transferred chat | Oui | Oui Any operator can join and take over a chat session ( or co-chat ) | Oui type !transfer command to transfer to all available operators, transcript link shows to new operator | Oui | | Oui | Oui | Oui | Oui | | Non |
|---|
| Extensions personnalisées | Oui Javascript API, Many integrations (Zendesk, Salesforce, etc) | Non | Oui Add-ons & extras available (Zendesk, FreshBooks, CRM apps, CMS & eCommerce platforms); API available: livechatinc.com/api | Oui API | - Coming soon | Oui Beaucoup d'integrations (Zendesk, Salesforce, etc) | | Oui Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Oui | Oui | Oui API Extensible (architecture de plugins JavaScript) | Oui Full Access to APIs - JavaScript | | Oui | Oui | Oui | Oui | Oui | Non |
|---|
| Discussion proactive | Oui Fully customizable rule-based triggers | Oui | Oui Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variables | Oui 14 critères d'engagement par défaut + critères personnalisables illimités | Oui By time spent | Oui Proactive chat implementation engages with the visitor on behalf of an agent currently online. | | Oui | Oui | Oui | Oui Fully customizable rule-based triggers | Oui Preconfigured rules or Create your own | | Oui | Non | Oui | Oui | | Oui |
|---|
| Suivi des visites | Oui | Oui | Oui | Oui Visibilité sur l'ensemble du dossier client (nombre de visites, historique des discussions, etc...) | Oui | Oui | | Oui Complete details through ‘visitors’ section from Operator consoles | Oui | Oui | Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Oui | Oui | Oui | Non | Oui | Oui | | Oui |
|---|
| Video chat | Non | Non | Non not planned - not necessary :) | Non | Non | Non | | Non | Non | Non | Non | Oui | Non | Non | Non | Oui | Non | Oui | Non |
|---|
| Capture d'écran à distance | Non | Non | Oui Remote desktop | | Non | Oui | | Non | Oui | Non | Non | Oui | Non | Non | - | Oui | Non | | Non |
|---|
| API | Oui | - Currently in Beta stage | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Non | Oui http://www.olark.com/docs | Oui | Oui | Oui | - | Oui for visitor customization, agents... | Oui | - | Non |
|---|
| Réseaux sociaux | | | | | | | | | | | | | | | | | | | |
|---|
| Site web | http://www.zopim.com/ | http://p3chat.com | http://livechatinc.com | http://www.iadvize.com/ | http://www.heybubble.com | http://www.snapengage.com/ | http://www.userlike.com/ | http://www.eassistancepro.com | http://www.live2support.com | http://www.IMsupporting.com | http://www.olark.com/ | http://www.vivocha.com | http://www.nerochat.com | http://www.clickdesk.com/ | http://casengo.com | http://www.liveperson.com/ | http://www.helponclick.com | http://www.videodesk.com | http://livesupporti.com |
|---|
| Twitter | http://twitter.com/zopim | http://twitter.com/p3chat_im | http://twitter.com/LiveChat | http://twitter.com/iadvize | https://twitter.com/HeyBubbleInc | http://twitter.com/snapengage | | https://twitter.com/EAssistancePro | http://twitter.com/live2support | http://twitter.com/imsupporting | http://www.twitter.com/olark | http://twitter.com/vivocha | https://twitter.com/NeRoChat | https://twitter.com/ClickDesk | http://twitter.com/casengo | http://twitter.com/liveperson | http://www.twitter.com/onclickltd | https://twitter.com/videodesk_en | http://twitter.com/LiveSupporti |
|---|
| Facebook | | https://www.facebook.com/p3chat | http://facebook.com/LiveChat | | https://www.facebook.com/heybubble | https://www.facebook.com/SnapEngage | | https://www.facebook.com/eassistancepro | http://www.facebook.com/Live2support | http://www.facebook.com/imsupporting | https://www.facebook.com/olarkchat | | https://www.facebook.com/pages/Nero-Chat-Live-Chat-Software/437485722977652 | https://www.facebook.com/Clickdesk | http://www.facebook.com/casengo | http://www.facebook.com/LivePersonInc | | | https://www.facebook.com/livesupporti |
|---|
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