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ChatBot Software Comparison Best AI Artificial Intelligence chatbots

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What are Chatbots Software?

Chatbots are software programs that use artificial intelligence (AI) and natural language processing (NLP) to simulate human conversation. They are often used in customer service and support, where they can handle basic customer inquiries and route more complex conversations to human agents.

Chatbots can be integrated into live chat software, allowing businesses to provide immediate assistance to customers through a website or mobile app. They can also be integrated into other business tools or platforms, such as messaging apps or virtual assistants.

Some common features of chatbots software include customizable responses and conversation flows, the ability to integrate with other business systems, and tools for analyzing customer interactions and feedback. The specific features offered by chatbots software can vary depending on the provider and the pricing plan.

The type of chatbot that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right chatbot for your business.
Link
chatbot.comLiveChatTarget FirstManyChatChatfuelIntercomZendesk ChatSnatchBotActiveChatBotsifyUserbot
Image
Websitechatbot.comlivechatinc.com/...targetfirst.commanychat.comchatfuel.comintercom.iozendesk.com/...snatchbot.meactivechat.aibotsify.comuserbot.ai
Description

A chatbot is software that simulates human-like conversations with users via text messages on chat. Its key task is to help users by providing answers to their questions. Automate your customer service with AI chatbots.

Customers want to connect with you using their favorite communication channels. Integrate ChatBot with multiple platforms to make sure you are there for them.

Integrate ChatBot software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.

Engage your customers instantly Automate interactive conversations in Instagram Direct Messages, Facebook Messenger, and SMS to grow your brand.

Intercomis a customer platform with a suite of products for live chat, marketing, feedback, and support.

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on websites, in web and mobile apps, by Facebook Messenger, and by email.

Products: Acquire - Live Chat, Engage - Marketing Automation, Learn - customer feedback, Support - Customer Support

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

ActiveChat helps you automate easily, your customer service with smart virtual assistants that speak human language.

Botsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.

Pricing
  • Starter : $50/mo (1000 chats/mo included)
  • Team : $149/mo (5000 chats/mo included)
  • Business : $499/mo (25000 chats/mo included)
  • Free : $0/mo
  • Pro : $10/mo
  • Free : $0/mo
  • Pro : $15/mo
  • Premium
  • $30/mo (10000 messages)
  • $75/mo (25000 messages)
  • $149/mo (50000 messages)
  • $199/mo (75000 messages)
  • ...
  • Team : $33/agent/mo
  • Company : $1249/teamp/mo
  • Personal : $40/mo
  • Professional : $125/mo
  • Business : $415/mo
  • Sandbox : €0/mo
  • Starter : €49/mo excluding VAT
  • Professional : €99/mo excluding VAT
Free planNoYesYesYesYesNoNoYes
Channels
Website ChatbotYesYesNoNoYesYesYesYes
Email ChatbotNoNoYesNoYesYesNoNo
Facebook ChatbotYesYesYesYesYesYesYesYes
SMS ChatbotNoYesYesNoYesYesYesNo
Whatsapp ChatbotNoYesNoNoYesYesYesYes
Other channelsCall Back / Push Marketing / VisioInstagramInstagramTelegram, Skype...TelegramTwilio
Integration
ZapierYesNoYesNoNoNoNoYes
WordpressYesNoNoNoNoNoYes
Other integrationsSlackShopify, Google SheetsShopify, Facebook ShopSlack, Qaplà
Other features
LanguagesEnglish, French, Italian, German, Spanish...English, French, Italian
Websitechatbot.comlivechatinc.com/...targetfirst.commanychat.comchatfuel.comintercom.iozendesk.com/...snatchbot.meactivechat.aibotsify.comuserbot.ai
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What Types of Chatbots Exist?

There are several types of chatbots, each with its own unique capabilities and uses. Some common types of chatbots include:

  • Rule-based chatbots: These chatbots follow a set of rules or decision trees to determine how to respond to customer inquiries. They can handle simple, straightforward customer inquiries but may struggle with more complex or unpredictable conversations.
  • AI-powered chatbots: These chatbots use artificial intelligence (AI) and natural language processing (NLP) to understand and respond to customer inquiries in a more natural and conversational way. They can handle a wider range of customer inquiries but may require more training and development.
  • Hybrid chatbots: These chatbots combine rule-based and AI-powered capabilities, allowing for more flexibility and adaptability in their responses. They can handle a wide range of customer inquiries but may require a more sophisticated development process.

What are the Common Features of Chatbots?

The specific features offered by chatbots can vary depending on the provider and the pricing plan. However, some common features of chatbots include:

  • Customizable conversation flows: Chatbots often allow businesses to create and customize the conversation flows that the chatbot will follow, defining the types of customer inquiries that the chatbot can handle and the appropriate responses.
  • Natural language processing (NLP): Chatbots that use AI and NLP can understand and respond to customer inquiries in a more natural and conversational way. This can make the chatbot more effective at handling a wider range of customer inquiries.
  • Integration with other systems: Chatbots can be integrated into other business systems or platforms, such as live chat software or messaging apps. This can provide a seamless customer experience and allow for easier management of customer interactions.
  • Analytics and reporting: Chatbots often include tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience. Overall, the features offered by chatbots can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right chatbot for your business.

What are the Benefits of Chatbots?

There are many benefits to using chatbots for customer communication and support. Some of the main advantages of chatbots include:

  • Improved customer satisfaction: Chatbots can provide immediate assistance to customers with basic questions or concerns, leading to higher levels of satisfaction.
  • Increased efficiency: Chatbots can handle multiple customer conversations at once, making customer communication and support more efficient.
  • Enhanced collaboration: Chatbots can route more complex customer inquiries to human agents, allowing for more efficient resolution of customer issues.
  • Better customer insights: Chatbots often include tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
  • Cost savings: Chatbots can handle many customer inquiries automatically, reducing the need for human agents and potentially leading to cost savings.

Can chatbots integrate with other tools?

Yes, chatbots can integrate with other tools such as customer relationship management (CRM) software, email marketing tools, and social media platforms. This integration can help businesses manage their customer interactions more efficiently.

How do businesses measure the success of chatbots?

Businesses can measure the success of chatbots by monitoring metrics such as user satisfaction, chat volume, average response time, and task completion rates. This data can help businesses optimize their chatbot's performance and improve their customer experience.

How complex is it to set up a chatbot?

Setting up a chatbot can vary in complexity depending on the platform and use case. Some platforms offer pre-built templates or drag-and-drop interfaces that require minimal programming knowledge, while others may require more advanced technical skills.

How do chatbots differ from live chat support?

While both chatbots and live chat support provide a means of communication between businesses and their customers, chatbots are automated, while live chat support involves human agents. Chatbots can provide quick responses to common questions or tasks, while live chat support offers a more personalized and empathetic customer support experience.

Can chatbots replace human agents?

While chatbots can handle many customer queries and tasks, they cannot replace the empathy and understanding of a human agent. Chatbots can assist and support human agents, but businesses should ensure that their chatbots are designed to escalate to human agents when necessary.

Who Uses Chatbots?

Chatbots are used by a wide range of businesses and organizations, including small and large companies, e-commerce platforms, customer service departments, and online communities. Chatbots are a versatile communication channel that can be used by any business or organization that wants to improve customer communication and support. Some specific examples of businesses and organizations that may use chatbots include:

  • E-commerce platforms: Chatbots can be used by online retailers to provide immediate assistance to customers with basic questions or concerns about products, shipping, or returns.
  • Customer service departments: Chatbots can be used by customer service teams to handle basic customer inquiries and route more complex conversations to human agents, improving response times and customer satisfaction.
  • Online communities: Chatbots can be used by online forums, support groups, or other communities to provide immediate assistance to members and facilitate real-time communication.
Overall, chatbots can be a valuable tool for any business or organization for improving customer communication and support, as well as for gaining valuable insights into customer behavior.

Here is a related comparison about Best Live Chat Software : compare-live-chat-support-software-help

Compare chatbot services that automate parts of your customer services: chatbot.com vs ActiveChat...
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