| Website | livechatinc.com/... |
|---|
| Video |  |
|---|
| Free trial period | Yes 14 days, no credit card required. |
|---|
| Pricing plans |
- Starter Plan: $20 / month /
account
- Team Plan: $41 / month / account
- Business Plan: $59 / month /
account
- Enterprise Plan
There's no limit of active chats going at any one
time.
|
|---|
| Launch date | Jun. 25th 2002 |
|---|
| Features | |
|---|
| Web-based Application | Yes Compatible with all up-to-date browsers. |
|---|
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) |
|---|
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. |
|---|
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. |
|---|
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. |
|---|
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). |
|---|
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. |
|---|
| Multiple operators | Yes Every user can have their own account. Different agent roles available. |
|---|
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. |
|---|
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. |
|---|
| Cobrowsing | Yes With the use of a 3rd party application. |
|---|
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. |
|---|
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. |
|---|
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
|---|
| International support | Yes 40+ languages available. |
|---|
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. |
|---|
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. |
|---|
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. |
|---|
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. |
|---|
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. |
|---|
| Video chat | No |
|---|
| Remote screenshot | Yes With the use of a 3rd party application. |
|---|
| API | Yes Open API |
|---|
| Social Networks | |
|---|
| Twitter | |
|---|
| Facebook | facebook.com/... |
|---|
| Website | livechatinc.com/... |
|---|
User reviews and comments
Very good support and amazing mobile app. I love how you can customize your chat with CSS. 11/10 software in my opinion!
We have been using LiveChat for several years now and they have been an excellent partner for our chat support agent service chatsmithonline.com we offer real time agents to watch over websites 24/7
Thanks for your Votes
Great software! Very easy and intuitive in use.
nice tool
Love it!
Perfect live chat!
In terms of backoffice support - the best choice available.
LiveChat is superb.
Without any doubt the only service that manages to both have advanced features and user friendly interface.
Love the iPhone app for mobile support