Business > Enterprises > Livechat
2021-06-22 12:59:06

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

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Number of paid customers16000
Free trial periodYes 14 days, no credit card required.
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

Launch date2002-06-25
Web-based ApplicationYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-siteYes There's no limit. One account can be used to manage multiple websites.
Multiple operatorsYes Every user can have their own account. Different agent roles available.
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.
CobrowsingYes With the use of a 3rd party application.
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
International supportYes 40+ languages available.
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.
Video chatNo Not available.
Remote screenshotYes With the use of a 3rd party application.
APIYes Open API available.
Social Networks
Like 34
  • 2011-03-15 09:06:30
    2021-06-22 12:59:06
  • Livechat
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL


  • voted for this Item (Like)
    Posted 2018-10-18 11:02:49 by Michal1892
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    Posted 2017-02-21 23:14:37 by Jan Pietruszka
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    Posted 2016-10-20 09:17:08 by MałGorzata Kika
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    Posted 2016-10-19 22:42:03 by Pawel Halas
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    Posted 2016-10-19 22:23:11 by MFiech
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    Posted 2016-06-20 15:49:15 by Agnieszka Jaśkiewicz
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    Posted 2016-04-22 18:13:01 by daniel
  • voted for this Item (Like)
    Very good support and amazing mobile app. I love how you can customize your chat with CSS. 11/10 software in my opinion!
    Posted 2016-03-22 19:44:18 by Bartosz Rybitwa
  • rated this Item: Difficulté d'installation 3
    Posted 2016-03-09 09:05:05 by EtuESPE
  • rated this Item: Prix 3
    Posted 2016-03-09 08:48:23 by EtuESPE
  • voted for this Item (Like)
    We have been using LiveChat for several years now and they have been an excellent partner for our chat support agent service we offer real time agents to watch over websites 24/7
    Posted 2015-02-20 00:30:16 by mdelatorre
  • voted for this Item (Like)
    Thanks for your Votes
    Posted 2014-07-08 11:17:48 by TLB
  • voted for this Item (Like)
    Posted 2013-11-02 01:06:44 by Sameer Kulkarni
  • voted for this Item (Like)
    Great software! Very easy and intuitive in use.
    Posted 2013-10-18 16:15:47 by s.golyski
  • voted for this Item (Like)
    Posted 2013-10-17 21:01:59 by jkuczkowska
  • voted for this Item (Like)
    Posted 2013-10-17 18:13:12 by Anny
  • voted for this Item (Like)
    Posted 2013-10-17 17:48:52 by Michał Kasjan Jastrzębowski
  • voted for this Item (Like)
    nice tool
    Posted 2013-05-13 08:18:18 by Kernel Datarecovery
  • voted for this Item (Like)
    Posted 2013-02-18 11:53:38 by LukiQ
  • voted for this Item (Like)
    Posted 2012-09-14 00:01:11 by Jakub Świerczak
  • voted for this Item (Like)
    Love it!
    Posted 2012-09-13 13:25:21 by bednus
  • voted for this Item (Like)
    Posted 2012-09-13 13:20:27 by
  • voted for this Item (Like)
    Perfect live chat!
    Posted 2012-02-28 18:53:01 by Szymon Klimczak
  • voted for this Item (Like)
    In terms of backoffice support - the best choice available.
    Posted 2011-03-15 11:15:39 by Łukasz Kuna
  • voted for this Item (Like)
    Posted 2011-03-15 11:10:35 by Lucyna Frank
  • voted for this Item (Like)
    LiveChat is superb.
    Posted 2011-03-15 11:06:21 by Radek Paklikowski
  • voted for this Item (Like)
    Posted 2011-03-15 11:01:13 by Krzysztof Górski
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    Posted 2011-03-15 11:00:16 by Karol Karwat
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    Posted 2011-03-15 10:51:34 by Kuba
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    Posted 2011-03-15 09:52:22 by asia22
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    Posted 2011-03-15 09:47:23 by Bartek Kubiak
  • voted for this Item (Like)
    Posted 2011-03-15 09:19:17 by Bartek Olchówka
  • voted for this Item (Like)
    Without any doubt the only service that manages to both have advanced features and user friendly interface.
    Posted 2011-03-15 09:16:55 by Arek Flinik
  • voted for this Item (Like)
    Posted 2011-03-15 09:10:42 by Maciej Pawłowski
  • voted for this Item (Like)
    Love the iPhone app for mobile support
    Posted 2011-03-15 09:07:09 by sklimczak

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