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LiveChat

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LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Live Chat Software Comparison
Name
LiveChat
Websitelivechatinc.com/...
Video
Free trial periodYes 14 days, no credit card required.
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

Launch dateJun. 25th 2002
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-siteYes There's no limit. One account can be used to manage multiple websites.
Multiple operatorsYes Every user can have their own account. Different agent roles available.
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.
CobrowsingYes With the use of a 3rd party application.
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
International supportYes 40+ languages available.
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.
Video chatNo Not available.
Remote screenshotYes With the use of a 3rd party application.
APIYes Open API available.
Social Networks
Twitter
Facebookfacebook.com/...
Websitelivechatinc.com/...
Livechat & Chatbot
English
Public
Public
Jun. 22nd 2021 12:59:06 PM
Mar. 15th 2011 9:06:30 AM
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User reviews and comments

  • Bartosz Rybitwa on Mar. 22nd 2016 7:44:18 PM
    like this

    Very good support and amazing mobile app. I love how you can customize your chat with CSS. 11/10 software in my opinion!

  • mdelatorre on Feb. 20th 2015 12:30:16 AM
    like this

    We have been using LiveChat for several years now and they have been an excellent partner for our chat support agent service chatsmithonline.com we offer real time agents to watch over websites 24/7

  • TLB on Jul. 8th 2014 11:17:48 AM
    like this

    Thanks for your Votes

  • s.golyski on Oct. 18th 2013 4:15:47 PM
    like this

    Great software! Very easy and intuitive in use.

  • Kernel Datarecovery on May 13th 2013 8:18:18 AM
    like this

    nice tool

  • bednus on Sep. 13th 2012 1:25:21 PM
    like this

    Love it!

  • Szymon Klimczak on Feb. 28th 2012 6:53:01 PM
    like this

    Perfect live chat!

  • Łukasz Kuna on Mar. 15th 2011 11:15:39 AM
    like this

    In terms of backoffice support - the best choice available.

  • Radek Paklikowski on Mar. 15th 2011 11:06:21 AM
    like this

    LiveChat is superb.

  • Arek Flinik on Mar. 15th 2011 9:16:55 AM
    like this

    Without any doubt the only service that manages to both have advanced features and user friendly interface.

  • sklimczak on Mar. 15th 2011 9:07:09 AM
    like this

    Love the iPhone app for mobile support