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Solutions de support par chat en Francais


This comparison is dedicated to french solutions.

For international solutions you can have a look at the following comparison:

LiveChatSmartsuppSnapEngageUserlikeZendesk ChatiAdvizeCrispCYWYCTarget First

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features:
Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
CYWYC est une plateforme d'accompagnement des internautes dans leur navigation et dans la prise de décisions de vos services / produits. Notre solution de "live chat" couplée à notre algorithme d'analyse comportementale permet de répondre aux questions des internautes au moment ou le plus opportun. Nos équipes d'opérateurs spécialisés peuvent également se former rapidement à vos services / produits, afin de répondre aux questions de vos internautes 7j/7 de 8h à 22h en respectant votre discours commercial et nos méthodologie de vente à distance. A travers cela, votre taux de transformation s'améliorera de manière significative. 100% des clients CYWYC qui utilisent notre système sont satisfait des résultats obtenus.

TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
Free trial periodYes 14 days, no credit card required.Yes 15 daysYes 14 days - no credit card required - Free plan availableYes 14 daysYes 7 days - Apply here: 14 jours d'essaiYesYes 15 days free trial
Pricing plans
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
FreeFacturation à la performance
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
Launch dateJun. 25th 2002 Apr. 1st 2013 Oct. 1st 2008 Mar. 1st 2012 Jan. 8th 2010 Nov. 1st 2015 Jan. 1st 2014 Jan. 27th 2011
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYesYes PHP Web applicationYes ResponsiveYesYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)Yes Jabber compatible-Yes SlackYesNo
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes XMPP (Jabber) : Pidgin, AdiumYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Compatible with instant messengers for Windows and Mac- Through IM clientsYes Available on every computer through a internet navigatorYesYesYes Available for windows and OS Desktop
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)No No native app (any Google Talk client or Skype)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)NoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes iOS, AndroidYes Site et application mobileYes Mobile application for Iphone, Ipad and ANdroid Devices
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.Yes fully responsive chat boxYesYes Optimized for mobile devices (smartphone & tablet)Yes Works on some mobile devices. HTML5 dashboardYes yes - optimised for mobile devicesYesYesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYes Statistiques instantanées pour suivre les performances de l'outilYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes no extra chargeYes Unlimited in all plansYes Integrate single or multiple widget per site by group, type of support or user behavior.YesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes UnlimitedYes Possibilité de donner accès à plusieurs sites avec la même configurationYes Unlimited number of websites with Eezy offers
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes UnlimitedYes UnlimitedYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.YesYes UnlimitedYesYes InstantanéeYes Full conversation transcripts available and downloadable
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYes Yes. Synchronous and asynchronous communication modeYesYesYes E-mail can be repliedYes Selon la demandeYes Offline messages are saved and sent by email
CobrowsingYes With the use of a 3rd party application.Yes Screen recordingYesYes Guide your visitor to any page of your website.NoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes Possibilité de voir ou se situe l'internaute quand on le souhaiteYes See in real time exactly waht does your visitors
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.YesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable and text customizationYesYes Graphic design customisation: interface to customize the chat window as you wantYesYes Complètement personnalisable. Possibilité d'intégrer des images JPEGYes Customize the live chat module directly in the back office
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes You can also show custom visitor info from your database User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.YesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes See chat users types in real-time, country, town, social networks, etcYes Toutes les informations sur le visiteur sont disponibles (nombres de visites sur le sites, parcours effectués, pays de connexion, client ou prospect...Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.YesYes With shortcutsYes Easily create chat macros and sort them into groups.YesYes Canned responses plus smart answers that are automatically generated.- SoonYes Base de connaissances disponibles, possibilités d'intégrer un fichier excel.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
International supportYes 40+ languages available.Yes Chat support in English, French and CzechYes 26 languagesYes Multilingual-SupportYesYes Multilingual support: French, English, Spanish and German.Yes 25 languagesYes Français, Anglais, Espagnol (Allemand et Italien en cours)Yes 6+languages available
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Visitor recordingYesYes See at what url your chat partners are and how they navigate over your site.NoYesYes Real-timeYesYes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYes Transfer easily between agents, tiers and groupsYes Conversation including chat transcripts can be forwarded to other operators.YesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes Shared inbox between operators. What you see is what your team seeYesYes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.YesYes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise,, Github, Pipedrive, Slack and many more.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskYesYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.YesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.YesYes Algorithme d'analyse comportemental disponible avec la possibilité de choisir ses critères de proactivitéYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.YesNoYes Available while user is connectedYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history
Video chatNoNo Visitor recordingNoYesNoYes Human support via video chat. The user can decide whether they are visible or not.- SoonNoNo
Remote screenshotYes With the use of a 3rd party application.Yes Screen recordingYesYesNo- SoonYesYes
APIYes Open APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.YesYes Free APIYes Api Javascript, RESTYesYes Free API
Social Networks
Solutions de Click to chat dédié aux entreprises francophone: iAdvize, Nirror, Userlike, Watcheezy, Zehelp, Zopim
Livechat & Chatbot
Feb. 14th 2024 5:21:22 PM
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