Solutions de support par chat en Francais

Business > Enterprises > Livechat
2020-02-07 23:24:01

This comparison is dedicated to french solutions.

For international solutions you can have a look at the following comparison:

LiveChatSmartsupp FREE live chatSnapEngageUserlikeZopimiAdvizeCrispCYWYC

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features:
Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
CYWYC est une plateforme d'accompagnement des internautes dans leur navigation et dans la prise de décisions de vos services / produits. Notre solution de "live chat" couplée à notre algorithme d'analyse comportementale permet de répondre aux questions des internautes au moment ou le plus opportun. Nos équipes d'opérateurs spécialisés peuvent également se former rapidement à vos services / produits, afin de répondre aux questions de vos internautes 7j/7 de 8h à 22h en respectant votre discours commercial et nos méthodologie de vente à distance. A travers cela, votre taux de transformation s'améliorera de manière significative. 100% des clients CYWYC qui utilisent notre système sont satisfait des résultats obtenus.
Video tour
Free trial periodYes 14 days, no credit card required.Yes 15 daysYes 14 days - no credit card required - Free plan availableYes 14 daysYes 7 days - Apply here: 14 jours d'essaiYes
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€99/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€299/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
FreeFacturation à la performance
Launch date2002-06-252013-04-012008-10-012012-03-012010-01-082015-11-012014-01-01
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYesYes PHP Web applicationYes ResponsiveYes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)Yes Jabber compatible-Yes SlackYes
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes XMPP (Jabber) : Pidgin, AdiumYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Compatible with instant messengers for Windows and Mac- Through IM clientsYes Available on every computer through a internet navigatorYesYes
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)No No native app (any Google Talk client or Skype)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)NoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes iOS, AndroidYes Site et application mobile
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.Yes fully responsive chat boxYesYes Optimized for mobile devices (smartphone & tablet)Yes Works on some mobile devices. HTML5 dashboardYes yes - optimised for mobile devicesYesYes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYes Statistiques instantanées pour suivre les performances de l'outil
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes no extra chargeYes Unlimited in all plansYes Deploys single or multiple widget per site by group, type of support or user behavior.YesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes UnlimitedYes Possibilité de donner accès à plusieurs sites avec la même configuration
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes UnlimitedYes UnlimitedYes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYes UnlimitedYesYes Instantanée
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYes YesYesYesYes E-mail can be repliedYes Selon la demande
CobrowsingYes With the use of a 3rd party application.Yes Screen recordingYesYes Guide your visitor to any page- Push webpagesNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes Possibilité de voir ou se situe l'internaute quand on le souhaite
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.YesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable and text customizationYesYes Graphic design customisation: interface to customize the chat window as you wantYesYes Complètement personnalisable. Possibilité d'intégrer des images JPEG
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes You can also show custom visitor info from your database User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.YesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes See chat users types in real-time, country, town, social networks, etcYes Toutes les informations sur le visiteur sont disponibles (nombres de visites sur le sites, parcours effectués, pays de connexion, client ou prospect...
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.YesYes With shortcutsYes Very easy to create and use with shortcuts. Can be gathered in groupsYesYes Canned responses plus smart answers that are automatically generated.- SoonYes Base de connaissances disponibles, possibilités d'intégrer un fichier excel.
International supportYes 40+ languages available.Yes Chat support in English, French and CzechYes 26 languagesYes Support in English, German, Dutch, PortugueseYesYes Multilingual support: French, English, Spanish and German.Yes 25 languagesYes Français, Anglais, Espagnol (Allemand et Italien en cours)
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Visitor recordingYesYes See at what url your chat partners are and how they navigate over your site.NoYesYes Real-timeYes
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYes Transfer easily between agents, tiers and groupsYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.YesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes Shared inbox between operators. What you see is what your team seeYes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.YesYes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise,, Github and many more.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskYes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.YesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.YesYes Algorithme d'analyse comportemental disponible avec la possibilité de choisir ses critères de proactivité
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.YesNoYes Available while user is connectedYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes
Video chatNo Not available.No Visitor recordingNoNoNoYes Human support via video chat. The user can decide whether they are visible or not.- SoonNo
Remote screenshotYes With the use of a 3rd party application.Yes Screen recordingYesYesNo- SoonYes
APIYes Open API available.Yes Open API, Javascript API, and remote API to set up advanced chat behavior.YesYes Free APIYes Api Javascript, RESTYes
Social Networks
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  • 2015-06-09 12:13:24
    2020-02-07 23:24:01
  • Livechat
  • Solutions de Click to chat dédié aux entreprises francophone: iAdvize, Nirror, Userlike, Watcheezy, Zehelp, Zopim
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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