|Free trial period||Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/|
|Launch date||Jan. 8th 2010 |
|Web-based Application||Yes PHP Web application|
|IM (Google Talk, Jabber...) integration|
|Desktop Applications||Yes Available on every computer through a internet navigator|
|Native mobile application||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.|
|Works for customers on mobile devices?||Yes yes - optimised for mobile devices|
|Chat statistics||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics|
|Multi-site||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site|
|Multiple operators||Yes Unlimited|
|Conversation transcripts||Yes Unlimited|
|Cobrowsing||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser|
|Visual customization||Yes Graphic design customisation: interface to customize the chat window as you want|
|Visitor details||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site|
|Predefined responses||Yes Canned responses plus smart answers that are automatically generated.|
|International support||Yes Multilingual support: French, English, Spanish and German.|
|Transfer to another operator||Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent.|
|Custom extensions||Yes API: Salesforce, Zendesk...|
|Proactive chat triggers||Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria.|
|Visitor Monitoring||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser|
|Video chat||Yes Human support via video chat. The user can decide whether they are visible or not.|
|API||Yes Free API|
User reviews and comments
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