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iAdvize

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iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...
Solutions de support par chat en Francais
Name
iAdvize
Websiteiadvize.com/en/
Video
Free trial periodYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/
Pricing plans
Launch dateJan. 8th 2010
Features
Web-based ApplicationYes PHP Web application
IM (Google Talk, Jabber...) integration
Desktop ApplicationsYes Available on every computer through a internet navigator
Native mobile applicationYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.
Works for customers on mobile devices?Yes yes - optimised for mobile devices
Chat statisticsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics
Multi-siteYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site
Multiple operatorsYes Unlimited
Conversation transcriptsYes Unlimited
Offline messagesYes
CobrowsingYes You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Visual customizationYes Graphic design customisation: interface to customize the chat window as you want
Visitor detailsYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site
Predefined responsesYes Canned responses plus smart answers that are automatically generated.
International supportYes Multilingual support: French, English, Spanish and German.
Clickpath TrackerYes
Transfer to another operatorYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.
Custom extensionsYes API: Salesforce, Zendesk...
Proactive chat triggersYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.
Visitor MonitoringYes You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Video chatYes Human support via video chat. The user can decide whether they are visible or not.
Remote screenshot
APIYes Free API
Social Networks
Websiteiadvize.com/en/
X (Twitter)@iadvize
Facebookfacebook.com/...
Livechat & Chatbot
English
Public
Public
Sep. 14th 2017 9:35:52 PM
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User reviews and comments

  • Marco on Jul. 5th 2017 9:16:51 AM
    like this

    Really complete solution

  • Maxime on Jul. 5th 2017 9:09:01 AM
    like this

    Perfect tool for lead generations !

  • mouvy on Nov. 18th 2012 1:33:35 PM
    like this

    definitely the best solution

  • lejoker on Feb. 11th 2012 8:40:52 AM
    like this

    une aide indispensable

  • ro on Feb. 10th 2012 7:24:01 PM
    like this

    The best ever.

  • MaximeBaumard on Mar. 7th 2011 10:56:01 AM
    like this

    The Best !

  • FGRibreau on Mar. 7th 2011 10:28:04 AM
    like this

    Simply the best

  • Ludovic Simon on Mar. 7th 2011 10:12:47 AM
    like this

    The best one.